Symbol MK2200 MicroKiosk, Product Reference Manual

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Appendix H: Troubleshooting H - 3
MK2200 does not send data to
host computer MK2200 is not
programmed to work
with the host. Check setup communication
parameters.
MK2200 is not
connected to the host. Check cables to host computer.
Web Kiosk Software Suite does
not work after making changes
to the MK2200 Web Kiosk Software
Suite parameter
settings inconsistent
with latest program
changes and/or
corrupt files. Locate and delete the files associated
with the Web Kiosk Software Suite (in
the My Computer/Application folder).
Then reload the files associated with
the Web Kiosk Software Suite. See
Installing the Web Kiosk Software
Suite on page 6-2
.
Scanner does not recognize
configuration bar codes The scan driver does
not support parameter
bar code scanning. Configure the scanner using scanning
C API or Active X scanner object.
Parameter changes made
using System Menu were not
retained after the MK2200 was
re-booted Parameter changes
were not saved. See Setting Defaults Using the
System Menu on page 3-5 .
Reg file values are not copied
into the Registry at boot time More than one .reg file
and duplicate registry
entries are present. Review all .reg files in /Application and
/Platform and ensure they have no
conflicts.
The screen does not respond
to pen input The screen is not
properly calibrated, or
is off center. See Stylus Settings/Touch Screen
Calibration on page 3-28
AirBeam fails to start;
abstart.exe crashed at boot up System Menu or RDM
is used to enable
DHCP receive
options. Do not use the System Menu or RDM
to enable DHCP receive options 1, 3,
6, 15, 44, 46, 47, 66, and 67. They are
already enabled in dhcpoptions.reg as
a part of the AirBeam package. Refer
to AirBeam documentation for this
configuration.
Need to determine a device
MAC address N/A Open
Start > Programs >
CommandPrompt
. Type ipconfig /all
to display the MAC address next to
‘address’.
Table H-1
Troubleshooting (Continued)
Problem Possible Causes Possible Solutions