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Symantec PCANYWHERE - V12.5, User Manual

Symantec PCANYWHERE - V12.5 is a powerful remote administration software. Simplify the setup and maximize productivity with the comprehensive Administrator's Manual. Download the manual for free from our website, providing detailed instructions and valuable insights to optimize your PCANYWHERE experience.

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To replay a recorded session

1

In the Symantec pcAnywhere window, on the left navigation bar, click
pcAnywhere Tools.

2

In the right pane, under Application, double-click Playback Sessions/Screens.

3

In the Select Playback File window, select the record file (*.rcd) or that you
want to view.

4

Click Open.

5

Select the playback options.

You can change these preferences during the replay.

6

Click OK.

The replay window appears on your screen and begins replaying the recorded
session.

7

When you are finished, on the File menu, click Exit.

Saving information from a recorded session

You can save information from a recorded session in a raw binary file. You can
also take a snapshot of the displayed screen.

To save information from a recorded session

1

During the replay, on the Playback Control Panel, click Pause.

2

Select one of the following:

Saves a snapshot of the displayed screen

Take Snapshot

Saves the session as a raw binary file

Save Session

Monitoring and recording sessions

About recording and replaying sessions

246

Summary of Contents for PCANYWHERE - V12.5

Page 1: ...Symantec pcAnywhere User s Guide 12164653 ...

Page 2: ...arks of the individual companies and are respectfully acknowledged The product described in this document is distributed under licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THEDOCUMENTATIONISPROVIDED ASIS ...

Page 3: ...Symantec Corporation 20330 Stevens Creek Blvd Cupertino CA 95014 http www symantec com Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 ...

Page 4: ...hat provides rapid response and up to the minute information Upgrade assurance that delivers automatic software upgrade protection Global support that is available 24 hours a day 7 days a week Advanced features including Account Management Services For information about Symantec s Maintenance Programs you can visit our Web site at the following URL www symantec com techsupp Contacting Technical Su...

Page 5: ...e Customer service information is available at the following URL www symantec com techsupp Customer Service is available to assist with the following types of issues Questions regarding product licensing or serialization Product registration updates such as address or name changes General product information features language availability local dealers Latest information about product updates and ...

Page 6: ...d countermeasures to prevent attacks before they occur Symantec Early Warning Solutions These services remove the burden of managing and monitoring security devices and events ensuring rapid response to real threats Managed Security Services Symantec Consulting Services provide on site technical expertise from Symantec and its trusted partners Symantec Consulting Services offer a variety of prepac...

Page 7: ...ng connection settings 33 Working in Advanced View 34 Organizing column headings in the Symantec pcAnywhere window 35 Customizing the Symantec pcAnywhere navigation bar 36 Closing the main product window upon connection 37 About the Connection Wizard 38 What you need to know before you connect 38 Ways to connect to another computer remotely 39 About the start modes for remote connections 40 About ...

Page 8: ...Managing host connections 69 Adding a host connection item to Favorites 69 Locating a recent host connection item 70 Ways to set up host computer 70 Using the Connection Wizard to configure a host connection 70 Configuring a host using advanced properties 73 Knowing which connection device to use for host sessions 74 Configuring a host network connection 75 Selecting a network card 76 Changing the...

Page 9: ... network connection 101 Customizing the data port range for remote connections 102 Changing the default port numbers on the remote 103 Configuring a remote modem connection 104 Configuring a direct connection on a remote 108 Configuring a remote computer to use directory services 109 ConnectingthroughpcAnywhereGatewayorpcAnywhereAccess Server 110 Modifying connection speeds 111 Adjusting video per...

Page 10: ...mote Management tools 151 User rights requirements for remote management 151 Ways to start a remote management session 152 What you can do during a remote management session 153 Managing tasks remotely 154 Running DOS commands 155 Viewing services 157 Viewing and editing system files 159 Viewing and editing the system registry 160 Viewing the event log 161 Viewing and uninstalling programs 162 Res...

Page 11: ...ng command queue files to automate tasks 182 Using environment variables 183 Working with command queue files 183 Arranging items in the queue file 188 Adding remote connection items to a command queue file 189 Selecting file handling options for command queues 190 Selecting end of session options for command queues 191 Creating a command queue file during a session 196 Pausing the Command Queue 1...

Page 12: ...where to use symmetric encryption 221 Denying connections from computers that use lower encryption 222 Configuring pcAnywhere to use public key encryption 223 Protecting configuration settings 228 Ways to assess host security 229 Running the Host Assessment Tool 230 Specifying the location of the host connection items 231 Analyzing scan results 231 Getting more information about scan results 232 L...

Page 13: ...rialized host through pcAnywhere CrossPlatform 254 Navigating in a pcAnywhere CrossPlatform session 254 Transferring files during a pcAnywhere CrossPlatform session 257 Transferring clipboard content in a pcAnywhere CrossPlatform session 257 Increasing video performance during a pcAnywhere CrossPlatform session 258 Using ezScroll to navigate during a pcAnywhere CrossPlatform session 258 Saving and...

Page 14: ...alling Symantec pcAnywhere Mobile 278 Uninstalling Symantec pcAnywhere Mobile 281 Starting Symantec pcAnywhere Mobile 283 Ways to connect another computer from a mobile device 284 Configuring a custom connection item on your mobile device 284 Including logon information in your mobile connections 286 Connecting through a pcAnywhere Gateway or Access Server 287 Encrypting your mobile sessions 288 U...

Page 15: ...r 14 Managing Symantec pcAnywhere Gateway 309 About Symantec pcAnywhere Gateway 309 Installing Symantec pcAnywhere Gateway 310 About the Gateway Manager 311 Starting pcAnywhere Gateway 312 Changing the launch settings for pcAnywhere Gateway 313 Changing the name that the gateway computer uses 313 Hiding the gateway computer from search results 314 Securing the gateway computer 314 Monitoring event...

Page 16: ...Contents 16 ...

Page 17: ...port issues or stay productive while you work away from your office You can use your desktop computer laptop or mobile device to work across multiple platforms including Windows Linux and Mac OS You can also deploy a limited functionality single use host to computers that do not have a host running Connectivity features such as Symantec pcAnywhere Gateway help facilitate connections through firewa...

Page 18: ...nnect to another computer and work as though you are sitting in front of that computer You can view and edit files run software print files to a printer at your location or at the host s location or give presentations or demonstrations Work from a remote location What s new in Symantec pcAnywhere Symantec pcAnywhere includes the following new features and enhancements Lets you remotely connect to ...

Page 19: ...uters that are behind a firewall router or other type of Network Address Translation NAT device See About Symantec pcAnywhere Gateway on page 309 Symantec pcAnywhere Gateway Lets you access computers and servers remotely from a mobile device See About Symantec pcAnywhere Mobile on page 275 Symantec pcAnywhere Mobile Lets you connect to another computer through a Java enabled Web browser See About ...

Page 20: ... the computer to which you want to connect See Connecting to a computer that does not have a host running on page 137 Understanding the difference between a host and a remote When two computers are connected using pcAnywhere they function in a client server relationship The host computer as the server waits for connections from a remote computer and provides the requested services When you configu...

Page 21: ...le modem connections must be configured as TCP IP network connections The default Network Cable DSL connection item in pcAnywhere is configured for TCP IP See Configuring a host network connection on page 75 See Configuring a remote network connection on page 101 About DSL or ADSL connections Digital subscriber lines such as ADSL or DSL are high speed Internet connections offered by an Internet se...

Page 22: ...mputer Internet Router 10 101 101 1 Port to IP mapping table Host computer 192 168 1 2 192 168 1 3 192 168 1 4 To support inbound connections from a pcAnywhere remote you must configure the router to direct incoming data from the pcAnywhere ports to the router assigned IP address of the host computer For pcAnywhere connections you must map the following pcAnywhere port numbers to the private IP ad...

Page 23: ...these trusted services the remote computer becomes a node on the network and can use pcAnywhere to connect to the target computer using TCP IP Connecting to a network host computer from outside a firewall involves the following process Connect to the host site s network using the procedures provided by the administrator at the host site In pcAnywhere configure a TCP IP network connection specifyin...

Page 24: ...r data See Understanding the performance trade offs on page 220 Ways to improve performance Although Symantec pcA is designed to optimize performance there are a number of factors that you can control to boost performance Table 1 2 includes information about how you can improve performance Table 1 2 Ways to improve performance Solution Objective Ensure that you are using the fastest type of connec...

Page 25: ...top feature on the host Turn off full window dragging capability on the host to avoid transmitting each pixel of movement as you drag a window across the computer screen Minimize graphics overhead As you perform tasks during a remote control session use the following guidelines to help improve performance If you are running pcAnywhere on Vista to improve performance use computers that have graphic...

Page 26: ...ely The remote control features let you do the following Help another user troubleshoot a computer problem Access software email or other resources on another computer Print files that are stored on another computer to a printer at your location See Managing remote connections on page 95 Take control of another computer The remote management tools let you do the following Connect to a remote serve...

Page 27: ...ck the Symantec Web site at the following URL for technical support information Knowledge Base articles online tutorials and the latest product information www symantec com techsupp In addition to the online Help the following documentation resources are available on the Symantec pcAnywhere CD Symantec pcAnywhere User s Guide Symantec pcAnywhere Administrator s Guide Symantec pcAnywhere OLE Automa...

Page 28: ...Introducing Symantec pcAnywhere Where to find more information 28 ...

Page 29: ...ode in Symantec pcAnywhere Symantec pcAnywhere lets you work in one of the following modes Basic View provides quick access to the most commonly performed pcAnywhere tasks It simplifies the process of configuring and starting connections See Starting a connection in Basic View on page 30 Basic View Advanced View lets you access configuration options and tools that are not available in Basic View I...

Page 30: ...here window on the left navigation bar do one of the following To switch from Basic View to Advanced View click GotoAdvancedView To switch from Advanced View to Basic View click Go to Basic View Starting a connection in Basic View You can use Basic View mode to quickly perform the following tasks Lets you control a host computer remotely and work as though you are sitting in front of it Remote con...

Page 31: ...he steps in the Connection Wizard you can start the connection The options that you select in the Connection Wizard are saved in a connection item file Symantec pcAnywhere uses these settings for subsequent connections that you start from Basic View You can edit these settings See Viewing or editing connection settings on page 33 You can access more advanced tools and configuration options by swit...

Page 32: ...ion Wizard For example if you specified an IP address for the host computer pcAnywhere tries to connect to that IP address After the connection is made and you log on the File Manager window is displayed on your computer screen When you select this option for the first time pcAnywhere starts the Connection Wizard File Transfer Opens the Quick Connect window from which you can type the IP address c...

Page 33: ...g Lets you view or edit the properties for the remote control connections that you start from Basic View See Using the Connection Wizard to configure a remote connection on page 97 Edit Remote Settings Lets you view or edit the properties for the file transfer connections that you start from Basic View See Using the Connection Wizard to configure a remote connection on page 97 Edit File Transfer S...

Page 34: ...ht click the item that you want to edit and then click Properties See Configuring a remote connection using advanced properties on page 98 To view or edit the properties for a host connection in the Hosts window right click the item that you want to edit and then click Properties See Configuring a host using advanced properties on page 73 Working in Advanced View Advanced View lets you access conf...

Page 35: ...that you have selected on the navigation bar For example on the left navigation bar select Remotes or Hosts to view the list of connection items Details about the connection items appear in the right pane in column format Organizing column headings in the Symantec pcAnywhere window You can sort the columns that appear in the right pane of the Symantec pcAnywhere window in ascending or descending o...

Page 36: ...you hide of one these options the option is hidden for all pcAnywhere tasks To hide individual options from the Symantec pcAnywhere window 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar right click the option that you want to hide 2 Click Hide Item To show or hide options in the pcAnywhere Manager box 1 In the Symantec pcAnywhere window in Advanced View on the View...

Page 37: ...pear in the Session Manager window Note You may need to close and reopen Symantec pcAnywhere before your changes take affect See Changing how active sessions appear in the Session Manager on page 43 To close the main product window upon connection 1 In the Symantec pcAnywhere window on the Edit menu click Preferences If you are logged in as a standard user you are prompted for administrator creden...

Page 38: ...rd See Configuring a remote connection using advanced properties on page 98 What you need to know before you connect Before you can connect to another computer using pcAnywhere you must provide the information that is needed to find the host computer establish a connection and log on Some of this information varies by connection type and might include the following IP address or computer name of t...

Page 39: ... phone number of the computer to which you want to connect If you are connecting to another computer over a LAN pcAnywhere automatically searches your subnet for available hosts and lists them by computer name See Connecting to another computer using Quick Connect on page 117 Quick Connect Basic View provides quick access to the most commonly performed pcAnywhere tasks It simplifies the process of...

Page 40: ...ch you have recently connected See Locating a recent host connection item on page 70 History You can set up a host invitation that contains the information that the host user needs to connect to your computer After the host user accepts the invitation and the connection is established you can take control of the host computer Host invitation You can use this option to connect to a computer on your...

Page 41: ...sion uses less bandwidth than a full remote control session because only the data needs to be transferred between the host and remote computers See What you can do during a remote management session on page 153 Remote management Lets you transfer files between a host and remote computer using a two pane window that functions like Windows Explorer You can navigate to the files and folders that you ...

Page 42: ...w in a tabbed view Each host computer to which you are connected is represented by a tab so that you can quickly switch between active sessions The Home tab lets you go back to the pcAnywhere Manager window for example to connect to another computer You can change the default settings to display each session in a separate Session Manager window The Thumbnail tab provides a thumbnail view of the nu...

Page 43: ...n page 128 To change how active sessions appear in the Session Manager 1 In the Symantec pcAnywhere window on the Edit menu click Preferences If you are logged in as a standard user you are prompted for administrator credentials If you are logged in as an administrator a consent dialog is displayed If you enter administrator login information you then have access to the pcAnywhere Options window I...

Page 44: ...ar do one of the following To show or hide multiple options from the Session Manager box right click Session Manager and then click Customize To show or hide multiple options from the task list right click the heading for the mode that you are running for example Remote Control and then click Customize 2 In the Configure Navigation Bar window do one of the following Check the options that you want...

Page 45: ... Symantec pcAnywhere window click the Thumbnail tab 2 In the Thumbnail window click the thumbnail link of the host you want to switch to Note The short cut key to switch to Thumbnail tab from any tab is CTRL SHIFT T Managing pcAnywhere preferences Symantec pcAnywhere lets you manage the default preferences for host and remote connections file transfer logging and other functions to improve perform...

Page 46: ...service to find hosts Directory Services Contains settings for configuring remote printing Remote Printing Specifies certificate information required for public key encryption Encryption Administrators and users who frequently need to change global settings to accommodate unique configuration requirements can create option sets that contain the settings that they need For more information see the ...

Page 47: ...COM port and configure advanced settings such as flow control methods and modulation type Connection Lets you control whether you want to use a terminal window specify how long to wait for a credit card tone when making an operator assisted or manually dialed call and enable status information Options For more information see the documentation that came with your modem or the documentation for you...

Page 48: ...economy purposes you can restrict incoming calls to specific extensions If you do not specify an extension you can receive calls on any extension See Configuring an ISDN connection on a host on page 79 See Configuring an ISDN connection on a remote on page 107 To customize European ISDN connections 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar do one of the follow...

Page 49: ... port To use a parallel connection you must configure the parallel port in the BIOS for bi directional operations and use a bi directional null parallel cable Serial connections on Windows Vista XP 2003 2008 Server 2000 NT require an available COM port and a serial null cable For direct connections the settings on both computers must match Table 2 4 includes information about serial and parallel p...

Page 50: ...by See Configuring a direct connection on a host on page 80 See Configuring a direct connection on a remote on page 108 To customize direct connections 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar do one of the following To customize settings for the host session click Hosts To customize settings for the remote session click Remotes 2 In the right pane right clic...

Page 51: ...you need If you are an administrator and need assistance with creating building and deploying custom installation packages for network installations see the Symantec pcAnywhere Administrator s Guide on the installation CD Before you install pcAnywhere ensure that your computer meets the system requirements Review the Readme file on the installation CD for any known issues Note Installation of Syma...

Page 52: ...tec pcAnywhere thin host on a Windows computer Table 3 2 Thin host system requirements for Windows Requirements Operating Systems Operating system requirements as defined by Microsoft Internet Explorer 6 0 or later Windows 2000 Professional Server Advanced Server Windows XP Home Professional 32 bit and 64 bit Windows 2003 Server Standard Enterprise 32 bit and 64 bit Windows PE Windows XP Embedded ...

Page 53: ... that are required to install a Symantec pcAnywhere thin host on a Mac OS X computer Table 3 4 Thin host system requirements for Mac OS X Requirements Operating Systems Operating system requirements as defined by Apple Firefox 1 5 or Safari 2 0 1 browsers Mac OS X 10 4 3 Operating system requirements as defined by Apple Firefox 1 5 or Safari 1 3 1 browsers Mac OS X 10 3 9 Operating system requirem...

Page 54: ...equirements Operating Systems Operating system requirements as defined by Microsoft Internet Explorer 6 0 or later Java Runtime Environment 1 4 2 or later Windows 2000 Professional Server Advanced Server Windows XP Home Professional Windows 2003 Server Standard Enterprise Windows Vista Ultimate Business Enterprise Home Premium Home Basic Windows 2008 Server Intel Pentium or compatible processor at...

Page 55: ...Java Runtime Environment 1 4 2 or later Mac OS X 10 5 x Symantec pcAnywhere CrossPlatform system requirements Table 3 7 lists the minimum resources that are required to install Symantec pcAnywhere CrossPlatform Table 3 7 Symantec pcAnywhere CrossPlatform system requirements Requirements Operating Systems Operating system requirements as defined by Microsoft Internet Explorer 6 0 or later Java Runt...

Page 56: ...ned by Apple Firefox 2 0 0 8 and above or Safari 3 1 2 and above browsers Java Runtime Environment 1 4 2 or later Mac OS X 10 5 x User rights requirements Users on Windows Vista XP 2003 2008 Server 2000 must have administrator rights to install pcAnywhere If you are logged on to a Vista 2008 Server computer as a non adminstrator user during the pcAnywhere installation you will be prompted to enter...

Page 57: ...r tools on page 58 Administrator tools pcAnywhere components on the product CD Table 3 9 lists the pcAnywhere components that are available on the product CD in addition to the full product installation Table 3 9 Product components Description Component Lets you find and connect to a host computer that is behind a firewall router or other type of Network Address Translation NAT device You can conn...

Page 58: ...ssPlatform on page 247 Symantec pcAnywhere CrossPlatform Administrator tools Table 3 10 lists the tools that are available to assist you in using and administering pcAnywhere Table 3 10 Administrator tools Description Component Starts Symantec pcAnywhere Web Remote in your Web browser so that you can remotely access another computer Includes the components that are needed to host pcAnywhere on a W...

Page 59: ...e Administrator s Guide on the Symantec Web site Symantec LiveUpdate Administration Utility Provides the support files that are needed to integrate pcAnywhere with SMS in a Windows environment For more information see the Symantec pcAnywhere Administrator s Guide Microsoft Systems Management Server SMS The administrator tools are available for download from the following location www solutionsam c...

Page 60: ...ion see the Symantec pcAnywhere Administrator s Guide Package Deployment Tool Provides the source files that are needed to implement Web based deployment over a corporate intranet Use Symantec Packager to create custom installations of pcAnywhere For more information see the Symantec pcAnywhere Administrator s Guide Web Deployment Tool Custom installation packages on the product CD Table 3 12 desc...

Page 61: ...f pcAnywhere that is installed If you are installing pcAnywhere on a computer that has a version of pcAnywhere earlier than 10 x pcAnywhere prompts you to uninstall it This removes all pre existing configuration data Configuration data from these versions cannot be converted or preserved For more information about planning a migration and upgrade strategy see the Symantec pcAnywhere Administrator ...

Page 62: ...siexec i Symantec pcAnywhere msi qf TRANSFORMS LCID mst Where LCID represents the language locale ID 5 In the Welcome panel click Next 6 Accept the terms of the license agreement and then click Next 7 In the Customer Information panel type a user name and organization 8 Click Next 9 In the Destination Folder panel do one of the following To install pcAnywhere in the default data directory click Ne...

Page 63: ... the functionality that you need Use these installation procedures as a guideline Installation procedures might vary depending on the type of installation To install a custom version 1 Insert the Symantec pcAnywhere CD into the CD ROM drive If the installation window does not appear automatically after you insert the pcAnywhere installation CD manually run the setup program and then continue with ...

Page 64: ...ommand prompt Post installation tasks After you install Symantec pcAnywhere you can perform the following post installation tasks Starting Symantec pcAnywhere Modifying installation settings Updating Symantec pcAnywhere Uninstalling Symantec pcAnywhere Starting Symantec pcAnywhere Symantec pcAnywhere is installed in the Windows Program Files folder by default During installation pcAnywhere optiona...

Page 65: ...taskbar click Start Settings Control Panel On the Windows Vista 2008 Server taskbar click Start Control Panel 2 Do one of the following For Windows XP 2003 2000 in the Control Panel window click Add or Remove Programs For Windows Vista 2008 Server in the Control Panel window click Uninstall a Program 3 In the Add or Remove Programs window double click SymantecpcAnywhere 4 Click Change 5 In the Mod...

Page 66: ... want to place on the desktop 11 Click Install Follow the on screen instructions for the type of installation that you have selected 12 Click Finish when the installation is complete Updating Symantec pcAnywhere You can receive software updates associated with your version of pcAnywhere by connecting to the Symantec LiveUpdate server You can select the updates that you want to install To update Sy...

Page 67: ...u must uninstall them separately To uninstall Symantec pcAnywhere 1 Do one of the following On the Windows XP 2003 2000 taskbar click Start Settings Control Panel On the Windows Vista 2008 Server taskbar click Start Control Panel Uninstall a Program 2 In the Control Panel window double click Add or Remove Programs 3 In the Add or Remove Programs window click Symantec pcAnywhere 4 Do one of the fol...

Page 68: ...Installing Symantec pcAnywhere Post installation tasks 68 ...

Page 69: ...r You must specify the connection type what method to use to ensure that remote users have permission to access your computer and other session options This information is stored in a host connection item file bhf which appears as an icon in the Hosts window The host connection items are stored in the Symantec pcAnywhere Hosts in Vista C Program Data Symantec pcAnywhere Hosts folder in the Windows...

Page 70: ...ting connection item or by creating a new one You can also configure new connection items in the following ways Connection Wizard See Using the Connection Wizard to configure a host connection on page 70 Advanced properties See Configuring a host using advanced properties on page 73 The following items are preconfigured to optimize security and performance You can also modify their configuration s...

Page 71: ...onnect to my computer and then click Next 4 Select one of the following I want to use cable modem DSL LAN dial up ISP I want to use my telephone modem to connect directly to another telephone modem The wizard automatically detects the connection devices that are available on your computer If your computer has multiple connection devices choose the device that you want to use for the connection tha...

Page 72: ...ting Windows account Type a name and password This option is available only if you choose to create a host name and password 11 Click Next 12 On the Summary screen verify the settings 13 To start the host session upon closing the wizard check Waitforaconnection from a remote computer after the Connection Wizard finishes In Windows Vista the operating system might prompt you to approve this action ...

Page 73: ...Lets you set up logon accounts for individuals or user groups and specify which level of access the user should have See About authentication in pcAnywhere on page 204 You must configure at least one caller account See Configuring caller rights on page 213 Callers Lets you set security options for connections and logons See Protecting a host computer from unauthorized access on page 203 See Monito...

Page 74: ...connection device is the interface that handles communication between the host and remote computers A host computer can wait for a connection from two devices For example you can set up your office computer to wait for a network connection from other co workers or a direct connection from your laptop A host can accept only one connection at a time When a remote establishes a connection on one devi...

Page 75: ...r the Internet using TCP IP NetBIOS and SPX For most network connections use TCP IP NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services SPX is a Novell NetWare protocol Note Symantec pcAnywhere does not support SPX connections in Windows Vista Symantec pcAnywhere requires a user name and password for all host sessions To connect the remote user...

Page 76: ...ies might affect other users Selecting a network card By default pcAnywhere accepts TCP IP connections on any network card that is installed on the host computer If you have more than one network card installed on the host pcAnywhere lets you specify which one to use To select a network card 1 In the Symantec pcAnywhere window on the Edit menu click Preferences In Windows Vista 2008 Server the ope...

Page 77: ...or connections and to exchange status information If you change the port numbers on the host computer all remote users who want to connect to the host computer must also change their port settings to match See Changing the default port numbers on the remote on page 103 Note Some port numbers lower than 1024 are reserved for Web based applications and services such as FTP and the Internet Choosing ...

Page 78: ...ct the remote user must know the user name and password as well as the phone number of the host modem If a modem is installed and configured properly on the operating system host users can customize the dial up properties and specify on what ring to answer an incoming call By default pcAnywhere answers on the third ring to support modems that use call waiting Change this setting only if you are ex...

Page 79: ... that can transmit digital and voice data at much faster speeds than traditional modems The configuration for an ISDN device is similar to that of a modem Symantec pcAnywhere supports ISDN only in North America and Europe If an ISDN device is installed and configured properly on your computer pcAnywhere automatically detects it and adds it to the connection device list Choose this device only if y...

Page 80: ...l cable A direct connection is typically faster than a modem connection especially if you want to transfer large files Direct connections require a serial COM port and a null serial cable For more information about finding an available port on your computer consult your Windows documentation Symantec pcAnywhere requires a user name and password for all host sessions To configure a direct connectio...

Page 81: ...system You must have administrator rights on the computer to run a service Additionally Symantec pcAnywhere does not currently support setting a host to run as an application on Vista After connecting to the host while running as an application on Windows Vista if the remote user attempts a task that requires administrator privileges for example right clicking My Computer Manage a request to enter...

Page 82: ...ystem for optimum performance If you want to run a host session unattended in Windows Vista you should keep this option checked If you uncheck this option after connecting to the host while running as an application on Windows Vista if the remote user attempts a task that requires administrator privileges for example right clicking My Computer Manage a request to enter administrator credentials ap...

Page 83: ...ard user or guest user however you will be prompted to supply the proper credentials when performing certain actions Setting end of session options It is important to securely end sessions to prevent potential security risks Normally a session ends when either the host or remote user cancels the session However network or equipment problems might cause either the host or remote computer to lose th...

Page 84: ... the host session to prevent other connections Cancel Host 4 To secure the host computer further check and secure by and then select one of the following Logoff user Restart Host computer Lock computer 5 Click OK On Vista you might be prompted to approve this action because changing the host properties might affect other users Allowing others to control your computer Ways to set up host computer 8...

Page 85: ...st computer further check and secure by and then select one of the following Logoff user Restart host computer Lock computer 6 Click OK On Vista you might be prompted to approve this action because changing the host properties might affect other users Configuring a host computer to enlist in a directory service Prior to configuring a host computer to use directory services you should configure the...

Page 86: ...st select the directory server that you want to use 5 Click OK Setting the Multi Monitor options Symantec pcAnywhere lets you configure a Multi Monitor option The host can select the monitor that is displayed by default on the remote computer when the session starts To set the Multi Monitor option 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Hosts 2 In the right pan...

Page 87: ...is 24 characters User defined Uses the Windows computer name or IP address that is assigned to the host computer Symantec pcAnywhere uses this setting by default Windows computer name 3 Click OK Sharing host disk drives Symantec pcAnywhere allows the host computer to share its standard disk drives with the remote computer You need to give permission for the remote user to access and share the host...

Page 88: ... Waiting for a connection from a remote computer on page 88 Initiate a connection with a remote computer and then let the remote user take control See Calling a remote computer on page 89 Accept a host invitation See Accepting a host invitation on page 90 Waiting for a connection from a remote computer When you start a host session your computer waits for connections from authorized remote users u...

Page 89: ...ies on the host Use this method for added security if you do not want remote users to initiate connections with your computer To call a remote computer 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Hosts 2 In the right pane under Hosts right click the connection item that you want to use and then click Call Remote In Windows Vista 2008 Server you might be prompted to...

Page 90: ...rking with the host online menu on page 90 Hold a conference with multiple remote users See Letting multiple remote users hold a conference on page 91 Chat with the remote user See Chatting online with the remote user on page 93 Highlight an item on the host computer See Using draw feature on the host computer on page End the session See Ending a host session on page 94 Working with the host onlin...

Page 91: ...mple you can host a conference to conduct a software training demonstration A conference is basically a remote control session except that multiple remote users connect to the host at the same time The first caller can connect using any connection device However subsequent callers must use a TCP IP network connection The first remote user to establish a connection controls the host Other users can...

Page 92: ...he broadcast area of the conference in the Allow conference over x routers list select the number of routers that you want to use 6 Click OK On Vista you might be prompted to approve this action because changing the host properties might affect other users Starting a conference The steps for starting a conference are similar to starting a host for a remote control session After you start the confe...

Page 93: ...ine with another user 1 On the system tray right click the host icon Then click Chat 2 In the Chat window in the lower pane type your message 3 Click Send Your messages and the other user s responses appear in the upper portion of the chat window 4 To save the chat click Save 5 In the pcA Chatting Log dialog box select the location to save the chat 6 Type a file name 7 Click Save Using draw featur...

Page 94: ... Select a custom color and click Add to Custom Colors 8 Click OK Note To undo an action click Clear or use Ctrl Z and to redo an action use Ctrl Y Ending a host session Either the host or remote user can end a session If the remote user ends the session the end of session options that are configured for the host connection item determine whether the host waits for another connection or is canceled...

Page 95: ...Anywhere lets you select the connection and security settings that you want to use and store this information in a remote connection item file Connection item files appear as icons in the Remotes window Remote connection item files chf are stored in the pcAnywhere program data directory ProgramData Symantec pcAnywhere Remotes Adding a remote connection item to Favorites Symantec pcAnywhere lets yo...

Page 96: ... up a remote computer by modifying an existing connection item or by creating a new one You can configure new connection items in the following ways Connection Wizard See UsingtheConnectionWizardtoconfigurearemoteconnection onpage97 Advanced properties See Configuring a remote connection using advanced properties on page 98 To quickly connect to a host computer with minimal configuration you can u...

Page 97: ...nection 1 In Advanced View on the left navigation bar under pcAnywhere Manager click pcAnywhere Tools 2 In the right pane double click Connection Wizard 3 On the Introduction screen click I want to connect to another computer and then click Next 4 Select one of the following I want to use cable modem DSL LAN dial up Internet ISP I want to use my telephone modem to connect directly to another telep...

Page 98: ...nect to a host computer pcAnywhere attempts to connect to the IP address or modem number that you specified on the Destination screen If your computer is on a network and you did not specify the host computer s IP address pcAnywhere searches your subnet for available hosts You can select a host computer from the list Configuring a remote connection using advanced properties For more configuration ...

Page 99: ...sion on page 243 Remote Control Lets you set the level of data encryption to use during a remote control session with a host See Using encryption to protect data on page 218 Encryption Lets you add comments about the remote connection item Comments Lets you protect the connection item with a password See Protecting configuration settings on page 228 Protect Item To configure a remote connection us...

Page 100: ...See Configuringaremotemodemconnection onpage104 Modem that supports the Microsoft Telephony API TAPI ISDN device name See Configuring an ISDN connection on a remote on page 107 ISDN North America ISDN via CAPI 2 0 ISDN Europe For most network connections select TCP IP Symantec pcAnywhere also supports NetBIOS and SPX protocols in Windows XP 2003 Server 2000 See Configuringaremotenetworkconnection ...

Page 101: ...work VPN This information must be provided by an administrator In some corporate environments a network administrator might set up a directory server to manage information about network users and resources If so you can configure pcAnywhere to use the directory service to locate the host computer See Configuring a remote computer to use directory services on page 109 To configure a remote network ...

Page 102: ...suming if your computer belongs to a large network 7 Click OK Customizing the data port range for remote connections Administrators can customize network settings to handle connections on both sides of a firewall Symantec pcAnywhere automatically chooses a port number each time that you make a remote connection For security or performance reasons an administrator might want to limit the number of ...

Page 103: ...Anywhere uses ports 5631 and 5632 for connections These ports are registered and in most cases you do not need to change them Symantec pcAnywhere uses the data port for data transmissions It uses the status port to wait for connections and to exchange status information If you want to connect to a host computer that uses custom port numbers you must change the port settings in your remote connecti...

Page 104: ... disable call waiting If you work in multiple locations you can set up unique dialing properties for each location This information is configured in the operating system when you set up your modem Symantec pcAnywhere lets you use these dialing properties for modem connections or set them manually Cable modem DSL and ADSL connections must be configured as TCP IP network connections See Configuring ...

Page 105: ...s you switch modes during a session See About the start modes for remote connections on page 40 5 If you want to connect through pcAnywhere Gateway or pcAnywhere Access Server check Connect through Gateway or Access Server If you select this option click Details to set up the connection to the gateway computer or access server See ConnectingthroughpcAnywhereGatewayorpcAnywhereAccessServer on page ...

Page 106: ...Under Country code select the location from which you are calling 9 Click OK Setting dialing properties manually You can manually enter dialing properties for modem connections This bypasses the dialing properties that are configured in the operating system You can use this option if you are working from a temporary location To set dialing properties manually 1 In Advanced View on the left navigat...

Page 107: ...10 6 On the Settings tab under Phone number of host PC to control click Use manually entered prefix area code and phone number 7 Type the phone number of the host computer including any prefix needed to reach an outside line or dial long distance and the area code 8 Click OK Configuring an ISDN connection on a remote Integrated Services Digital Networks ISDN are digital phone services that can tra...

Page 108: ... switch modes during a session See About the start modes for remote connections on page 40 5 Click OK Configuring a direct connection on a remote If the host and remote computers are nearby you can connect the two computers directly using a null cable A direct connection is typically faster than a modem connection especially if you want to transfer large files Direct connections require a serial C...

Page 109: ...rvices you can configure the remote computer to search the directory server for available hosts Only the host computers that are registered on the directory server appear in the search results Depending on the configuration and size of your network this type of search is typically faster and more reliable than scanning an entire network for available hosts For more information see the Symantec pcA...

Page 110: ...cover the gateway computers that are running on your subnet When you select a gateway computer the host list updates to display the host computers that were discovered by pcAnywhere Gateway You can also configure a connection item to automatically connect through pcAnywhere Gateway or pcAnywhere Access Server To connect through pcAnywhere Gateway or pcAnywhere Access Server 1 In Advanced View on t...

Page 111: ...ions type the password that is needed to connect 9 If you want to connect to a specific group that is configured on the Access Server in the Group Name box type the name of the group 10 In the Details dialog box click OK 11 In the Remote Properties window configure any additional settings that you want to use for the connection See Configuring a remote network connection on page 101 See Configurin...

Page 112: ... performance settings This option is selected by default Auto Detect Bandwidth Optimizes the connection for speed and video resolution High Bandwidth Lowers the video resolution on the host screen to optimize speed Low Bandwidth 4 Click OK Adjusting video performance settings Video quality and ColorScale options affect product performance image resolution and color depth For high bandwidth connect...

Page 113: ...puter To avoid being prompted for a logon name and password each time that you connect to a host you can include this information in the connection item file Symantec pcAnywhere automatically provides the logon information after you establish the connection Storing logon information in a connection item file can pose a security risk and some companies have security policies that restrict employees...

Page 114: ...als if a connection fails A connection might fail because the host is busy because of a network problem or for a variety of other reasons that might be resolved by reconnecting To automatically reconnect if the host is busy 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Remotes 2 In the right pane under Remotes do one of the following To configure an existing connecti...

Page 115: ...t Symantec pcAnywhere also lets you connect to a computer on your network that does not have a pcAnywhere host running This provides limited remote control functionality See Connecting to a computer that does not have a host running on page 137 Starting a remote connection item Remote connection items contain the connection and security information that is needed to connect to a host computer Syma...

Page 116: ...anced View on the left navigation bar under pcAnywhere Manager click Remotes 2 In the right pane under Remotes right click the connection item that you want to use and then click Wait for Connection When your computer accepts the connection from the host computer the Session Manager window appears on your screen and displays the host computer screen in the right pane See About the Session Manager ...

Page 117: ...erted section provides information about the vendor of the selected smart card The Smart card status section provides information about the status of the smart card after it is inserted on the remote computer 16 Click OK Note To the smart card authentication you need to install Cryptography Service Provider CSP on the host and remote computer Connecting to another computer using Quick Connect Quic...

Page 118: ...ches To search for host computers using LDAP your computing environment must be configured to support directory services using an LDAP compliant directory server See Configuring a remote computer to use directory services on page 109 To connect to a host computer on your network 1 In the Symantec pcAnywhere window do one of the following In Basic View in the right pane click Quick Connect In Advan...

Page 119: ...c key This option is available on any operating system that supports the Microsoft CryptoAPI such as Windows Vista XP 2003 2008 Server 2000 If you select this option you can select the encryption strength that you want to use Symmetric 5 To select the encryption strength for symmetric encryption click Advanced In the Symmetric Encryption Strength dialog box select the encryption algorithm and the ...

Page 120: ...n administrator account 3 In the pcAnywhere Options window on the Remote Communications tab under TCP IP options do one of the following Type the computer name or IP address of the computer that you want to include in the search results Type the first three octets of the subnet that you want to include in the search results and then type either 0 or 255 as the fourth octet For example 172 16 0 0 4...

Page 121: ...re searches your local subnet for TCP IP host computers by default If your computing environment supports directory services pcAnywhere lets you include hosts that are connected to a directory server in the search results You can also limit the search results to only the hosts that are connected to a directory server See Configuring a remote computer to use directory services on page 109 To search...

Page 122: ...ote Control Lets you remotely administer a host computer using common administrator tools Remote Management Lets you transfer files between a host and remote computer using a two pane window that functions like Windows Explorer File Transfer 4 To encrypt the data stream between the host and remote computers under Encryption level select one of the following Scrambles data using a mathematical algo...

Page 123: ... can send it to the host user by email or by instant message If the host user accepts the invitation the host computer connects to your computer and then you can take control The host and remote computers must both be running pcAnywhere 12 0 or later To create a host invitation 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Remotes 2 In the right pane under Remotes ri...

Page 124: ...a mail 10 In the pcA host invitation message window enter the email ID in the To box If required you can also copy the invitation email by specifying an email ID in the Cc box The pcainv file is attached to the email 11 Click Send When the host user saves and opens the attachment and the connection is established you can take control of the host computer See Accepting a host invitation on page 90 ...

Page 125: ...k Connect 6 In the Symantec pcAnywhere Host Login dialog box enter the user name password and domain of the caller logon credentials 7 Click OK What you can do during a remote control session Once you establish a connection the Session Manager window appears on your computer The navigation bar on the left of the window lets you switch modes perform tasks that are related to the mode that you have ...

Page 126: ...he remote computer screen This option is available only if both computers are set to the same resolution Full Screen Sizes the host screen to fit in the display area of the Session Manager window Use this option when the host computer uses a higher screen resolution than the remote computer Screen Scaling Lets the remote user change display settings during a remote control session View Edit Online...

Page 127: ...ost computer RestartHostComputer Lets you view the shared drives of the host computer Explore Shared Drives Lets you highlight an item on the host computer Enable Pen Taking a snapshot You can capture and save an image of the host computer screen during a session You can capture and save multiple screen shots Each screen shot must be saved in a separate file To take a snapshot 1 In the Session Man...

Page 128: ...s affect product performance image resolution and color depth For high bandwidth connections you can adjust the video quality to increase performance For low bandwidth connections you can adjust the color levels to increase performance If a sharper display is more important to you than color use the 4 colors setting This setting changes the color to gray scale but provides sharper resolution These...

Page 129: ...host computer screen to a visible part of the remote screen For example a dialog box that requires an action from you might appear out of the viewing area on your computer Because you cannot see the message you might think the session has locked By checking this option you ensure that such dialog messages appear in a visible part of your screen Host active window tracking Places command options in...

Page 130: ... increase performance If a sharper display is more important to you than color use the 4 colors setting Low bandwidth 4 To limit the activities of the host user during a remote control session select any of the following options Locks the keyboard and mouse on the host computer Host keyboard mouse locked Prevents others at the host site from viewing the session This option is not available for vir...

Page 131: ...session To change the background colors 1 In the Symantec pcAnywhere window on the Edit menu click Preferences In Windows Vista 2008 Server the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to the built in administrator account 2 In the pcAnywhere Options window on the Session Manager tab select one of the following Uses a solid color ...

Page 132: ...ers for the remote computer Symantec pcAnywhere prompts you for the location of the printer what port to use and other configuration information To configure remote printing 1 On the host computer in the Symantec pcAnywhere window on the Edit menu click Preferences On the host computer the printer must be installed on a pcAnywhere port and you should uncheck the Enable bidirectional support check ...

Page 133: ...rn off this option during a session You can manually transfer clipboard contents during the session To turn off the automatic transfer of clipboard content for all sessions 1 Before you start a session in the Symantec pcAnywhere window on the Edit menu click Preferences In Windows Vista 2008 Server the operating system might prompt you to approve this action You do not receive this prompt if you a...

Page 134: ...ssages or instructions You can also save the chat log on plain text format To chat online with the host user 1 In the Session Manager window under Remote Control click Show Chat 2 In the Chat window in the lower pane type your message 3 Click Send Your messages and the other user s responses appear in the upper portion of the chat window 4 To save the chat click Save 5 In the pcA Chatting Log dial...

Page 135: ...the draw feature to highlight or direct the host user s attention to an item You can show or explain an item of the host computer You can change the shape width and color of the drawn highlight These changes affect only the current session To use the draw feature on the remote computer 1 In the Session Manager window on the left navigation bar under Remote Control click Enable Pen The draw feature...

Page 136: ... turn off host PC or Superuser option enabled for the caller To turn off a host computer 1 In the Session Manager window on the left navigation bar under Remote Control click Power Off Host Computer The system prompts you to approve this action 2 Click OK Viewing shared host drives Symantec pcAnywhere lets you view the shared disk drives of host computer On the remote computer the shared disk driv...

Page 137: ...the host should accept other connections or cancel the host by restarting the computer Connecting to a computer that does not have a host running The Quick Deploy and Connect feature lets you deploy a thin version of a pcAnywhere host to a computer or group of computers on your network and then immediately connect The host computer does not need to have a host running or have pcAnywhere installed ...

Page 138: ...e enabled and you should have a non blank password You must use this account to deploy the thin host Operating system requirements as defined by Microsoft Internet Explorer 6 0 or later You must have administrator rights on the computer from which you want to deploy the thin host For Windows XP uncheck Use simple file sharing Windows 2000 Professional Server Advanced Server Windows XP Professional...

Page 139: ...32 by default Windows Vista 2008 Server Business Enterprise Ultimate You can connect to a host computer that is not logged on You must have administrator rights on the host computer For Linux operating systems if no user is logged on to the target Linux computer root privileges are required You can deploy a Linux host only from a Windows computer You must have root privileges on the computer from ...

Page 140: ... Mac OS X for deployment on page 144 4 When prompted type your caller logon credentials You must use the caller logon credentials that you specified when you set up the initial host properties Configuring initial host properties for Quick Deploy and Connect You must configure the host properties the first time that you use Quick Deploy and Connect Symantec pcAnywhere automatically detects the oper...

Page 141: ...ure is not supported on any of the Windows XP Home Vista Home editions due to limitations in these operating systems See Connecting to a computer that does not have a host running on page 137 To configure a Windows thin host through Quick Deploy and Connect 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Quick Deploy and Connect 2 To open the Windows Thin Host Configur...

Page 142: ...data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating system that pcAnywhere supports pcAnywhere encoding Encodes and decodes data using a cryptographic key This option is available on any operating system that supports the Microsoft CryptoAPI such as Windows Vista XP 2003 2008 Server 2000 Symmetric See Using encrypti...

Page 143: ...nt the host to dock to a computer that is running Symantec pcAnywhere Access Server check Dock to a pcAnywhere Access Server If you select this option the wizard will later prompt you for the information that is needed to connect to the access server See ConnectingthroughpcAnywhereGatewayorpcAnywhereAccessServer on page 110 12 Click Next 13 Type the logon credentials that you want to use to valida...

Page 144: ...arted automatically when you attempted to connect to a computer Symantec pcAnywhere deploys the host to the computer that you selected When prompted type your caller logon credentials to connect to the host computer Configuring a Linux host or Mac OS X for deployment The first time that you use the Quick Deploy and Connect feature to connect to a Linux computer or a Mac OS X computer pcAnywhere pr...

Page 145: ...iguration Wizard under Actions click Configure for Linux To open the Mac OS X Thin Host Configuration Wizard under Actions click Configure for Mac OS X The wizard guides you through the setup process If you try to deploy a host before you set the properties the wizard opens automatically You might be prompted for the logon credentials for the host computer first 3 In the Host Configuration Wizard ...

Page 146: ...rs in the Encryption level box select one of the following options Scrambles data using a mathematical algorithm so that it cannot be easily interpreted by a third party pcAnywhere encoding Encodes and decodes data using a cryptographic key You can select the symmetric encryption algorithm and key length that best suits your security and performance needs Symmetric See Using encryption to protect ...

Page 147: ...connections to the host computer and then click Next This panel only appears if you select pcAnywhere authentication 13 Check I have a host license for each target computer to confirm that you have a host license for the host computer You must confirm that you have a host license for the target computer to continue If you do not have a host license click the Symantec Store link to purchase one 14 ...

Page 148: ...te Telnet does not encrypt user credentials You should use Telnet to deploy the host only when neither version of SSH is supported This is the least secure option You can record the host deployment session to a log file You choose the log location and file name To configure deployment security options for Linux and Mac OS X 1 In Advanced View on the left navigation bar under pcAnywhere Manager cli...

Page 149: ...tically lowers the encryption level of the computer with the higher encryption level to match the encryption of the computer with the lower encryption level For example if the host encryption level is configured for pcAnywhere encoding and the remote encryption level is configured for symmetric encryption pcAnywhere automatically lowers the remote s encryption level to pcAnywhere encoding For Wind...

Page 150: ...e on screen instructions How pcAnywhere works in a Windows recovery environment The Quick Deploy and Connect host for Windows supports the Microsoft Windows Preinstallation Environment WinPE You can build a preinstallation environment that launches a thin host as a self extracting executable file upon system startup When the preinstallation environment starts the host automatically begins running ...

Page 151: ...ss to commonly used administrator tools so that you can quickly resolve computer problems over a remote connection A remote management session uses less bandwidth than a full remote control session because only data needs to be transmitted between the host and remote computers Note To use the Remote Management tools the host and remote computers must be running pcA 11 x or later User rights requir...

Page 152: ...computer Ways to start a remote management session Remote management connections are supported over network and modem connections You must be in a session to access most tools SymantecpcAnywhereletsyoustartaremotemanagementsessioninthefollowing ways Starting a remote connection item Using Quick Connect Switching to remote management mode during a session Figure 6 1 shows the Session Manager window...

Page 153: ...nd view dependencies See Viewing services on page 157 Services Lets you view and edit text based system files and save your changes locally or on the host computer See Viewing and editing system files on page 159 Edit System Files Lets you remotely edit the system registry of a host computer over a network or modem connection See Viewing and editing the system registry on page 160 Edit Registry Le...

Page 154: ...ing tasks remotely The Task Manager lets you view and control applications and processes that are running on the host computer to which you are connected This feature functions like the Windows Task Manager except that commands are run on the host computer for example a support customer s computer The results are displayed on the remote computer for example a helpdesk computer in the pcAnywhere Se...

Page 155: ... file name to the executable that you want to run This feature supports non graphical based programs only To view or change process status 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Task Manager 3 To change process status in the right pane on the Processes tab right click a process and then select one of ...

Page 156: ...Break Editing the exclusion list Symantec pcAnywhere maintains a list of unsupported commands in an exclusion list If you type a command that is included in this list pcAnywhere traps the command and then prompts you to switch modes If you type the Edit command pcAnywhere prompts you to select Edit System Files and then displays the file that you requested in the right pane of the Edit System File...

Page 157: ...l through the tabs 3 In the Command Prompt Exclusion List window do one of the following To add a command under Excluded command type a command and then click Add To remove a command under List of excluded commands select a command and then click Remove 4 Click OK Viewing services The Services feature lets you view all services that are running on the host computer This feature functions like the ...

Page 158: ...n To change the startup mode of a service 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Services 3 In the right pane right click the service that you want to change and then select the startup mode Changing the logon properties for a service By default the operating system assigns most services to the local ...

Page 159: ...le to others by email if the email program that is installed on your computer supports the Messaging Application Programming Interface MAPI An example of a MAPI enabled email program is Microsoft Outlook Non MAPI enabled email programs might not support this feature Symantec pcAnywhere stores the system file in memory on the local computer as you work in the Edit System Files window When you end t...

Page 160: ...istry of a host computer over a network or modem connection This feature functions like the Windows Registry Editor except that you cannot view or edit security permissions for individual registry keys Warning This tool lets you edit the system registry on a host computer Incorrect changes might result in system damage You should back up the registry on the host computer before performing this pro...

Page 161: ...played in the window and helps you quickly find the information that you need To view the event log 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Event Log 3 In the right pane in the list box at the bottom of the window select the log that you want to view The System Log is displayed by default 4 To view mor...

Page 162: ...during a remote management session The remote management session ends after you send the command Symantec pcAnywhere lets you configure options for saving data and notifying the host user about the action that you are about to perform For restart and shut down commands you can prompt users to close open programs and save their work You can also configure pcAnywhere to forcibly close open programs ...

Page 163: ...ent session The remote management session ends after you send the command You can configure options for saving data and notifying the host user about the action that you are about to perform For the log off command you can prompt users to close open programs and save their work You can also configure pcAnywhere to forcibly close open programs without saving data This lets pcAnywhere close programs...

Page 164: ...g data 5 Click Send Sending system state commands to one or more computers Symantec pcAnywhere lets you send a shut down restart log off user or lock computer command to one or more computers without starting a full remote session When you select one of these commands pcAnywhere prompts you for caller logon credentials and configuration information to connect to the host computers If the host comp...

Page 165: ...als that are needed to log on to the host computer Symantec pcAnywhere automatically prompts you for this information The caller logon credentials that you specify in the Remote Management Properties window are sent to each computer that you have selected If a remote connection item is already configured to send logon credentials automatically you can configure pcAnywhere to override the preconfig...

Page 166: ...ding a command to shut down a host computer pcAnywhere lets you configure options to save data and notify the host user about the action that you are about to perform You can prompt users to close open programs and save their work You can also configure pcAnywhere to forcibly close open programs without saving data This lets pcAnywhere close programs that might require user interaction to end a ta...

Page 167: ...Prompt user Allow user to cancel Lets you type a message that you want to send to the host user This option is available only if you select Prompt user Message to display Forcibly closes any programs that are running The user will lose any unsaved data Close open programs without saving data 2 Click OK Ending a remote management session Ending a session returns you to the main Symantec pcAnywhere ...

Page 168: ...r window on the left navigation bar under Session Manager click End Session 2 In the confirmation window click Yes If you have permission to restart the host computer you can choose whether the host should accept other connections or cancel the host by restarting the computer Supporting computers and servers remotely What you can do during a remote management session 168 ...

Page 169: ...queue other files You must be in session to access the File Transfer window The first time that you open the File Transfer window it lists the files and folders under My Computer You can specify another initial file transfer location as well as other file transfer preferences by editing the default preferences See About file transfer preferences on page 174 In the File Transfer window the left pan...

Page 170: ...cess This list is dynamic The most recently typed path name is listed at the top and older path names are replaced by newer ones You can maintain a separate Go list for the host and remote computers Note To use this feature both computers must be running pcAnywhere version 10 0 or later To go to a recently visited file location In the File Transfer window in either the left or right pane click the...

Page 171: ... files using wildcard characters If you want to select only certain files in a folder or are unsure of the exact file name you can use wildcard characters to select the files that meet your search criteria You can use the following wildcard characters Wildcard patterns are stored in a list so that you can select the ones that you use frequently You can type a string of wildcard characters to tag s...

Page 172: ... items by date last modified 4 Type the number of days by which you want to search 5 Click OK Managing files and folders You can perform basic file and folder management tasks such as copying moving and deleting files or folders on the host or remote computer These tasks are automatically added to the Command Queue You can save the command queue file to use later to automate tasks See About the Co...

Page 173: ...r folder You can copy a file or folder from one computer to another To copy a file or folder 1 In the File Transfer window right click the file or folder that you want to copy and then click Copy 2 Navigate to the location in which you want to place the copy 3 Right click and then click Paste 4 In the confirmation dialog box click Yes Comparing folders The Compare Folders feature lets you quickly ...

Page 174: ...8 Selecting a start up location Symantec pcAnywhere lets you specify the default directory or folder from which the File Transfer window opens on the remote computer after a session is started The File Transfer window automatically open in the location of the most recent file transfer but you can change the start up location If the location that you specify no longer exists or cannot be found the ...

Page 175: ...ming an action that might result in data loss such as replacing an older file with a newer one You should change this setting if you plan to perform an automatic file transfer and will not be available to respond to a confirmation prompt To select an overwrite option 1 In the Symantec pcAnywhere window on the Edit menu click Preferences 2 In the pcAnywhere Options window on the File Transfer tab u...

Page 176: ...ion is required Suppress error messages 3 Click OK Ways to start a file transfer session Symantec pcAnywhere lets you start a file transfer session in the following ways Starting a remote connection item that is configured to start in File Transfer mode Using Quick Connect Switching to file transfer mode during a session Symantec pcAnywhere prompts you for caller logon credentials to connect to th...

Page 177: ... transfers files from your computer to the computer to which you are connected The left pointing arrow transfers files from the computer to which you are connected to your computer Canceling a file transfer operation Depending on the speed of your connection and the number and size of the files that are included in the operation you can cancel the transfer of the file that is currently being sent ...

Page 178: ...he Command Queue on page 181 To view the Command Queue during a file transfer operation 1 In the Session Manager window on the left navigation bar click Command Queue 2 In the Command Queue window select the command that you want to change and then on the left navigation bar under Command Queue select the action that you want to perform You can cancel or remove one or more commands and move a comm...

Page 179: ...wo folders Files are added or removed from one folder to match the contents of the other folder Synchronizing folders You can synchronize folders to ensure that the host and remote computers each have copies of the most recent files If one folder contains a file that the other folder does not have the missing file is added to the other folder If both folders contain a file with the same name the o...

Page 180: ...ization which makes the contents of two folders match by adding files to both cloning overwrites the contents of the destination folder to make it match the contents of the source folder Files and subfolders in the source folder are added to the destination folder if they do not already exist Files and subfolders in the destination folder that do not exist in the source folder will be deleted Dupl...

Page 181: ...ds that are performed in the File Transfer window are automatically added to the Command Queue and run in the background Symantec pcAnywhere lets you save these commands in a queue file cqf to use later or you can create your own command queue file The following are examples of how you can use a command queue file Distribute and install software updates on one or more computers Transfer one or mor...

Page 182: ...eue window You can connect to a host computer later and run the commands that are contained in the queue file For example you can create a queue file to distribute and install software updates on a group of computers on your network The following is an example of how to set up a command queue file Add a command to create a folder on the host computer in which you want to install the software See C...

Page 183: ...f you want to use a system variable to identify a file in the Windows temporary folder named sample txt type the file name as follows TEMP sample txt When the command queue processes an environment variable it first searches for a match in the user variables list If a match cannot be found the command queue then searches the system environment variables list For more information on environment var...

Page 184: ...from the remote computer to the host computer under Source click Remote and then browse to the file that you want to copy or move 5 Do one of the following To copy or move a file from the host computer to the remote computer under Destination click Remote and then browse to the folder in which you want to place the file To copy or move a file from the remote computer to the host computer under Des...

Page 185: ... renamed during a file transfer operation are not automatically added to the Command Queue as rename commands You can manually add rename commands to a command queue file The rename command can be run only on one computer either the host or remote You must provide the full path to files and folders on the host computer You can browse directories on the remote computer To rename a file on the host ...

Page 186: ... add create folder commands to a command queue file The create folder command can be run only on one computer either the host or remote You must provide the full path to files and folders on the host computer You can browse directories on the remote computer To create a folder on the host or remote computer 1 In the Symantec pcAnywhere window on the left navigation bar under pcAnywhere Manager cli...

Page 187: ...here window on the left navigation bar under pcAnywhere Manager click Command Queues 2 Do one of the following To configure an existing command queue file right click the file and then click Properties To configure a new command queue file on the File menu click NewItem Advanced 3 On the Commands tab under Command entry in the Command list select Synchronize 4 Under Remote folder browse to the fol...

Page 188: ...ated on the host computer and you must type the full path to the file 5 Check Wait until command finishes to let the executable file command finish running before the next command begins 6 Click Add 7 Click OK Arranging items in the queue file Symantec pcAnywhere runs the commands that are contained in the queue file sequentially starting with the first item in the list New commands that you add t...

Page 189: ... the next computer in the list This process continues until the list of commands has been completed or attempted on each host computer To add remote connection items to a command queue file 1 In the Symantec pcAnywhere window on the left navigation bar under pcAnywhere Manager click Command Queues 2 In the Command Queues window do one of the following To configure an existing command queue file ri...

Page 190: ...ou can configure pcAnywhere to suppress error messages so that no user interaction is required When the command queue encounters a file that cannot be processed it automatically proceeds to the next operation The Command Queue window displays the status as failed Symantec pcAnywhere is configured with optimum settings for file transfer but if you notice a difference in speed or performance you sho...

Page 191: ...ages 4 In the If destination file exists list select the overwrite option that you want to use if a file with the same name already exists in the destination directory Select Verify before overwriting only if you will be present to respond to the prompt 5 Click OK Selecting end of session options for command queues You can select the state in which you want to leave the host computer after the que...

Page 192: ...es 2 Do one of the following To configure an existing command queue file right click the file and then click Properties To configure a new command queue file on the File menu click NewItem Advanced 3 On the Settings tab in the After queue ends list select Disconnect 4 Click OK Generating a command queue report automatically You can have pcAnywhere automatically generate a report that provides the ...

Page 193: ... off a user Symantec pcAnywhere lets you automatically lock a host computer or log off the user who is logged on to the host computer after the queue file runs To use these features the host and remote computers must have the remote management components installed You can configure options for saving data and notifying the host user about the action that you are about to perform For the logoff com...

Page 194: ... 4 Select any of the following Notifies the user about the action that you are about to perform Select the number of seconds that the user has to respond to the prompt If the timeout period expires the action is carried out automatically Prompt user Sends a confirmation prompt to the host user This option is available only if you select Prompt user Allow user to cancel Lets you type a message that...

Page 195: ... This lets pcAnywhere close programs that might require user interaction to end a task for example saving a document Some programs do not support forcible termination To restart or shut down a host computer 1 In the Symantec pcAnywhere window on the left navigation bar under pcAnywhere Manager click Command Queues 2 Do one of the following To configure an existing command queue file right click th...

Page 196: ...sks that you perform in theSessionManagerareautomaticallyaddedtotheCommandQueue Filestransfer in the background so that you can continue to work or queue other files After the queue runs you can modify the order of operations add or remove commands and rearrange the order of commands When you finish working in the command queue you can print a report of the command queue tasks You can also manuall...

Page 197: ...command list To arrange commands in the command list 1 In the Session Manager window on the left navigation bar click Command Queue 2 In the right pane in the Command Queue list select the command that you want to move 3 On the left navigation bar under Command Queue do one of the following To move a command up in the order of commands click Move Command Up To move a command down in the order of c...

Page 198: ...cally on page 192 To generate a command queue report on demand 1 In the Session Manager window on the left navigation bar click Command Queue 2 On the left navigation bar under Command Queue click Generate Report 3 In the Save As dialog box in the Save in box select the folder location for the report file 4 In the File name box type the file name 5 In the Save as type box select a file type for th...

Page 199: ... As the command queue file runs pcAnywhere connects to each host computer sequentially using the connection and security information that is configured in the remote connection items or in Quick Connect After running the commands on the first computer in the connection list pcAnywhere ends the connection and then connects to the next computer in the list This process continues until the list of co...

Page 200: ...ndow on the left navigation bar under pcAnywhere Manager select one of the following Remotes Quick Connect 2 In the right pane do one of the following To run a command queue file by using the connection settings that you configured in a remote connection item in the right pane right click the connection item that you want to use and then click Start Command Queue To run a command queue file on one...

Page 201: ... 2008 Server on Windows taskbar click Start ControlPanel Administrative Tools Task Scheduler In Windows XP 2003 Server 2000 on the Windows taskbar click Start Settings Control Panel 2 Double click Scheduled Tasks 3 Double click Add Scheduled Task to start the wizard 4 In the Scheduled Task Wizard window click Next 5 Browse to the folder that contains your command queue files cqf and then select th...

Page 202: ...rify your settings 15 Click Finish This adds the command queue file to the list of scheduled tasks in the Scheduled Task folder Automating file transfer and management tasks Running a command queue file 202 ...

Page 203: ...m unauthorized access When you set up a host computer so that others can connect to it one of your primary concerns should be to protect the host from unauthorized access Symantec pcAnywhere requires that you set up logon credentials for users who connect to your computer and that you select an authentication method to verify their identities See About authentication in pcAnywhere on page 204 You ...

Page 204: ...imit the access rights of a user or group of users on the host computer See About access rights on page 213 You can also hide a host computer from network search results for example to minimize a server s exposure on a network See Hiding the host name from network search results on page 211 Limit access to the host computer Symantec pcAnywhere provides administrators with a number of global securi...

Page 205: ...ssfully to a host computer by specifying the secondary authentication credentials To configure Secondary Authentication 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item in which you want to configure the secondary authentication and then click Properties 3 In the Host Properties dialog box cl...

Page 206: ...k pcAnywhere 4 Under Caller list click the New Item icon 5 In the Caller Properties window on the Identification tab type a logon name for the remote user 6 Type a password 7 In the Confirm password box retype the password 8 Click OK 9 In the Host Properties window click OK Configuring a caller to use directory server based authentication Symantec pcAnywhere supports the following directory server...

Page 207: ...ser or group by checking a list that is maintained on a workstation or shared directory NT Caller Authentication is supported on Windows Vista XP 2003 2008 Server 2000 only For more information about setting up Windows NT authentication for global groups see the Symantec pcAnywhere Administrator s Guide To configure a caller to use Windows based authentication 1 In the Symantec pcAnywhere window i...

Page 208: ...ater To configure a caller to use RSA SecurID 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then click Properties 3 In the Host Properties window on the Callers tab under Authentication type click RSA SecurID 4 Under Caller list click the New Item icon 5 In t...

Page 209: ...K Configuring logon security Symantec pcAnywhere automatically secures logon information by using symmetric encryption to encrypt the user ID and password You can configure the logon process to protect the host computer from unauthorized access and denial of service See Using encryption to protect data on page 218 Note Logon information might not be encrypted if either the host or remote is runnin...

Page 210: ...tempts per call Blocks connections from a specific IP address for the number of minutes that you specify This setting applies only for TCP IP connections in whichtheremoteuserexceedsthemaximumnumber of login attempts per call Block failed IP addresses 4 Click OK Securing the host computer upon connection Symantec pcAnywhere lets you secure the host computer after you have made a remote connection ...

Page 211: ...ied a host name or IP address pcAnywhere automatically scans for available hosts that are running on the same network The user can then select a host name from the list For security reasons a host user or administrator might not want the host name included in the list for example to minimize a server s exposure on a network Symantec pcAnywhere lets you hide the host name from the search results Yo...

Page 212: ...he Symantec pcAnywhere window in Advanced view on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then click Properties 3 In the Host Properties window on the Callers tab right click the caller item that you want to configure and then click Properties 4 On the Callback tab check Callback the remote user This tab onl...

Page 213: ...ter canceling your host session or powering off your computer You can also prevent users from performing file transfer operations or stopping a process that is running If you want to let a remote user synchronize or clone folders on your computer you must enable upload and download privileges When you enter a command to execute after pcAnywhere establishes a connection the command automatically ru...

Page 214: ... configuring the host to automatically disconnect after a specified length of inactivity This option sets a time limit for only the users or group of users who are assigned to the caller account When you set a time limit for a session you should ensure that you allow remote users sufficient time to perform their tasks You can also set limits to prevent users from connecting at specific days and ti...

Page 215: ...r times 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then click Properties 3 In the Host Properties window on the Callers tab right click the caller item that you want to configure and then click Properties 4 In the Caller Properties window on the Security t...

Page 216: ...etting inactivity time limits for sessions on page 217 You can also set time limits for a specific user or group of users See Setting time limits for callers on page 214 Inactivity time limits You can blank the host screen upon connection to prevent others at the host site from viewing your session See Securing the host computer upon connection on page 210 You can also set screen blanking at the c...

Page 217: ...ndow on the Callers tab right click the caller item that you want to configure and then click Properties 4 In the Caller Properties window on the Security tab select one of the following Lets both users control the keyboard and mouse Host and Remote Locks the keyboard and mouse on the remote computer during a session Host Locks the keyboard and mouse on the host computer during a session Remote 5 ...

Page 218: ...ata you send cannot be read or altered by unauthorized users while in transit About the Symantec Cryptographic Module The Symantec Cryptographic Module that is included in Symantec pcAnywhere contains algorithms that provide AES encryption at varying key lengths The Symantec Cryptographic Module has received Federal Information Processing Standards FIPS 140 2 certification The FIPS 140 2 Security ...

Page 219: ...ormance needs Each algorithm uses a string of bits known as a key to perform the calculations You can strengthen the level of encryption by selecting a key length The larger the key length the greater the number of potential patterns that can be created This makes it more difficult to break the encryption code A larger key length creates stronger encryption but it might also result in slower perfo...

Page 220: ...ntage of the strengths of each method speed and security Symantec pcAnywhere provides the following options for protecting the data stream between a host and remote computer during a remote session pcAnywhere encoding Symmetric encryption Public key encryption If the host computer and remote computer are running pcAnywhere 11 5 or later and the encryption levels do not match pcAnywhere automatical...

Page 221: ...tion item that you want to configure and then click Properties 3 In the properties window on the Encryption tab under Settings in the Level list click pcAnywhere encoding You can configure pcAnywhere to refuse a connection with a computer that is using a lower level of encryption This option applies only to computers that are running pcAnywhere 11 0 x or earlier See Denying connections from comput...

Page 222: ...a lower level of encryption This option applies only to computers that are running pcAnywhere 11 0 x or earlier See Denying connections from computers that use lower encryption on page 222 7 Click OK Denying connections from computers that use lower encryption Symantec pcAnywhere lets you configure the host computer to deny connections from a remote computer that is using an older version of pcAny...

Page 223: ...g 6 Click OK Configuring pcAnywhere to use public key encryption In public key encryption pcAnywhere uses a digital certificate to verify the identity of the person who is attempting to connect and send data It then uses symmetric encryption algorithms to secure the session Some configuration is required to ensure that both the host and remote users have access to the appropriate key pairs To use ...

Page 224: ...nywhere requires that you use Microsoft compatible certificates You can obtain these from a commercial certificate authority for example VeriSign or Entrust or from an internal certificate server Vista has the capability to create its own certificate called a self generated certificate under the certificate section of IIS You can create the certificate from IIS 7 0 You can create a certificate fil...

Page 225: ...antec pcAnywhere window in Advanced View on the Edit menu click Preferences 2 In the pcAnywhere Options window on the Encryption tab type the path and name of the certificate files for any user who will connect to your computer The user must provide you with this certificate file See Creating a certificate file to send to another user on page 224 3 Click OK Locating certificates and private keys W...

Page 226: ...ote users must set up a connection item file that includes information about the digital certificate When you select public key encryption you also select the algorithm type and key length Larger key lengths provide stronger levels of security but might impact performance See Understanding the performance trade offs on page 220 Symantec pcAnywhere provides a Public Key Encryption Wizard to guide y...

Page 227: ...me exactly as you provided it to the certificate authority 9 Click OK To configure a connection item to use public key encryption using the Public Key Encryption Wizard 1 In the Symantec pcAnywhere window in Advanced View do one of the following To configure a host computer to use public key encryption on the left navigation bar click Hosts To configure a remote computer to use public key encrypti...

Page 228: ...is needed to establish a connection and run a session This includes logon information and security settings Your caller accounts contain authentication information and access rights for a user or group of users By setting a password you can prevent unauthorized users from tampering with your settings or launching a session without your permission To protect a connection item 1 In the Symantec pcAn...

Page 229: ...confirmation 6 Select the actions that should require a password 7 Click OK Ways to assess host security The Host Assessment Tool lets you check the configuration of your host connection items to ensure that you are taking advantage of the security features in pcAnywhere It helps you identify areas where you might be at risk The Host Assessment Tool only checks for the security settings that are s...

Page 230: ...1 shows the Host Assessment Tool window Figure 9 1 Host Assessment Tool window pcAnywhere host connection items Security settings and status indicators Information about a security setting General security information If you moved the host connection items bhf files to another directory no host names are listed You must specify the new location of the host connection items before running a scan Se...

Page 231: ...you must specify the new location before running a scan To specify the location of the host connection items 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click pcAnywhere Tools 2 In the right pane under Application double click Host Assessment Tool 3 In the Host Assessment Tool window click Browse 4 Select the folder name that contains the host connection items 5...

Page 232: ...ed indicator In most cases you should limit the level of access that a remote user has to your computer However if the caller account is for yourself or another trusted user it might be appropriate to allow more access rights Getting more information about scan results In the Host Assessment Tool window the Details box provides more information about the security implications of a specific setting...

Page 233: ...uring other host connection items To save scan results 1 In the Symantec pcAnywhere window on the left navigation bar click pcAnywhere Tools 2 In the right pane under Application double click Host Assessment Tool 3 In the Host Assessment Tool window click Export 4 In the Choose Export File window type the location in which you want to save the file 5 Type a file name 6 Click OK 233 Securing your c...

Page 234: ...Securing your computer and sessions Ways to assess host security 234 ...

Page 235: ... on your environment you can send information about events that occurred during a session to a pcAnywhere generated log file the Windows Event Viewer or a Simple Network Management Protocol SNMP console Symantec pcAnywhere supports centralized logging so that you can archive the logs on a secure central server Although logging can be a useful tool be aware that tracking some types of events such a...

Page 236: ... In Windows Vista the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to the built in administrator account 2 In the pcAnywhere Options window on the Event Logging tab check Enable SNMP traps To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the tabs 3 Click Add 4 In the SNMP Trap Destina...

Page 237: ...er you must have access rights to the server See About logging information to a central server on page 239 To generate a pcAnywhere log file 1 In the Symantec pcAnywhere window on the Edit menu click Preferences In Windows Vista the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to the built in administrator account 2 In the pcAnywhere ...

Page 238: ...dows Vista 2008 Server the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to the built in administrator account 3 In the pcAnywhere Options window on the Event Logging tab check Enable Windows Event Viewer logging To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the tabs 4 Select any of...

Page 239: ...this prompt if you are logged on to the built in administrator account 3 In the pcAnywhere Options window on the Event Logging tab check Enable pcAnywhere log generation 4 Check Record pcAnywhere log on central server 5 In the Path box type the full path to the location on the server in which you want to generate the log file 6 To specify the authentication information needed to access the server ...

Page 240: ...address of the computer on which you want to send the logging information 6 To specify the authentication information needed to access the computer click Advanced 7 In the Authentication Information dialog box in the User name box type your user name 8 In the Password box type your password 9 If you are connecting to a Windows Vista XP 2003 2008 Server 2000 host and have been assigned to a domain ...

Page 241: ...ty log report 1 In the Symantec pcAnywhere window on the left navigation bar click pcAnywhere Tools 2 In the right pane under Application double click Activity Log Processing 3 In the Activity Log Processing window click Report 4 In the Choose Input Log file window select the event log file PL9 from which you want to generate a report and then click Open If you do not see a PL9 file you should ver...

Page 242: ...file Delete log entries from source Copies the data that falls within the specified date range to an archive file Copy log entries to archive file If you select both options the data will be copied to an archive file and then removed from the source log file 7 Click OK If you are creating an archive file pcAnywhere prompts you for a file name and the location in which you want to save the file Abo...

Page 243: ...ession Recording Automatically recording a remote session You can configure a remote connection item to automatically record a session upon connection Depending on the frequency and duration of the sessions on the host computer the size of the record file can become large To automatically record a remote session 1 In the Symantec pcAnywhere window on the left navigation bar click Remotes 2 In the ...

Page 244: ...built in administrator account 3 In the pcAnywhere Options window on the Host Operation tab check Record host session for later playback 4 Do one of the following To store the file locally on the host computer under Folder to store record files type the location on the host computer in which you want to store the record file To store the file on a central server click Browse and then select the ne...

Page 245: ...Symantec pcAnywhere window Stop Pauses and resumes the replay You must pause the replay to take a snapshot or save that part of the session in a separate file Pause Controls the speed of the replay Move the slider to the right to speed up the replay or to the left to slow it down Speed Lets you save a picture of the screen You must pause the replay before you can take a snapshot Take Snapshot Lets...

Page 246: ... appears on your screen and begins replaying the recorded session 7 When you are finished on the File menu click Exit Saving information from a recorded session You can save information from a recorded session in a raw binary file You can also take a snapshot of the displayed screen To save information from a recorded session 1 During the replay on the Playback Control Panel click Pause 2 Select o...

Page 247: ...you remotely access multiple computers across Windows Linux and Mac OS X platforms You can monitor multiple computers and view all of your sessions in a single window You can perform basic remote control tasks and transfer files between computers You can also transfer files between host computers Installing Symantec pcAnywhere CrossPlatform You can install Symantec pcAnywhere CrossPlatform on Wind...

Page 248: ...nel do one of the following To install pcAnywhere CrossPlatform in the default program directory click Next To change the installation directory click Change In the Change Current Destination Folder panel browse to the folder location where you want to install pcAnywhere CrossPlatform and then click OK Then in the Destination Folder panel click Next 9 In the Ready to Install the Program panel clic...

Page 249: ...installation CD change directories to the Symantec pcAnywhere CrossPlatform directory 5 At the command prompt type one of the following commands to start the installation java jar SetupLinuxMac jar OR Linux bin 6 In the Installer dialog box select the installer language 7 Click OK 8 Follow the on screen instructions to install Symantec pcAnywhere CrossPlatform Installing pcAnywhere CrossPlatform o...

Page 250: ...latform on MAC OS X through the terminal console 1 Log in to the computer as the root user 2 Insert the Symantec pcAnywhere CrossPlatform CD into a CD ROM drive that is connected to your computer 3 In a Terminal Console window in the root directory of the installation CD change directories to the Symantec pcAnywhere CrossPlatform directory 4 At the command prompt type one of the following commands...

Page 251: ...rt pcAnywhere CrossPlatform in Linux 1 In a terminal console window change directories to usr bin 2 At the command prompt type the following to start pcAnywhere CrossPlatform pcAnywhere To start pcAnywhere CrossPlatform in MAC OS X Do one of the following In a Finder window go to the Applications directory and then double click pcAnywhere CrossPlatform In a terminal window change directories to us...

Page 252: ...uters repeat step 1 through step 6 Securing connections through pcAnywhere CrossPlatform You can secure your connections through pcAnywhere CrossPlatform in the following ways Encrypting your CrossPlatform sessions Connecting to a serialized host Encrypting your sessions through pcAnywhere CrossPlatform Encryption is a method of encoding or scrambling data to prevent unauthorized users from readin...

Page 253: ...gh pcAnywhere CrossPlatform 1 In the pcAnywhere CrossPlatform main window on the File menu click Connect 2 In the pcAnywhere CrossPlatform secondary window click Advanced 3 In the Advanced Options window under Encryption in the Level list select one of the following None pcAnywhere encoding Symmetric 4 In the Algorithm list select one of the following RC4 AES This option is only available if you s...

Page 254: ...ndary window click Advanced 3 In the Advanced Options window in the Serial ID box type the serial ID that is required to connect to the host computer 4 Click OK Navigating in a pcAnywhere CrossPlatform session Symantec pcAnywhere CrossPlatform lets you run multiple sessions at the same time You can view sessions in one of the following modes Lets you view one session at a time Each active session ...

Page 255: ...e menu Table 11 1 pcAnywhere CrossPlatform tasks Description Option Icon Lets you transfer files between computers You can transfer files between a pcAnywhere host and a remote computer or between two pcAnywhere hosts See Transferring files during a pcAnywhere CrossPlatform session on page 257 File Transfer 255 Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session ...

Page 256: ...creasingvideoperformanceduringapcAnywhere CrossPlatform session on page 258 Preferences Lets you copy clipboard content from the host clipboard to the remote or vice versa This feature is only available if you are connected to the Windows full host See Transferring clipboard content in a pcAnywhere CrossPlatform session on page 257 TransferClipboard Lets you run the Ctrl Alt Delete command on the ...

Page 257: ...t to the other computer To transfer files between host computers 1 In the pcAnywhere CrossPlatform Session Manager window on the toolbar click the File Transfer icon To transfer files between host computers you must be in the tiled view See Navigating in a pcAnywhere CrossPlatform session on page 254 2 Select the file that you want to transfer and drag it to the other host computer Transferring cl...

Page 258: ...the resolution settings on the host computer to match the settings on the remote computer 4 Click OK To adjust the video rate during a pcAnywhere CrossPlatform session 1 In the Preferences window under Navigation in the Set Video Rate bar move the slider to adjust the video rate for the session The lower the video rate setting the longer it takes for the screen to refresh when an action occurs 2 C...

Page 259: ...Platform connection file 1 In the pcAnywhere CrossPlatform Session Manager window on the File menu click Save Connection File This saves the connection information for each active session 2 In the Save window select the location in which you want to save the file 3 In the File name box type a name for the file 4 Click Save 5 To prevent unauthorized users from opening the file and launching a sessi...

Page 260: ...CrossPlatform session You can end one or more pcAnywhere CrossPlatform sessions at a time To end a pcAnywhere CrossPlatform session 1 In the pcAnywhere CrossPlatform Session Manager window do one of the following To end a single session on the toolbar select the End Session icon To end all of your sessions on the File menu click Close all Connections 2 In the End session window click Yes Connectin...

Page 261: ...t that is embedded in a Web browser You can run the Web Remote from the pcAnywhere installation CD or from a server hard drive or removable media device The Web Remote offers full screen remote control for desktop and laptop host computers You can run the Web Remote from remote computers or servers that run the Windows Linux or Mac OS X operating system Symantec pcAnywhere Web Remote supports conn...

Page 262: ...r It does not contain binary files or executable code so you do not need to install the program When you start pcAnywhere Web Remote the applet is downloaded and embedded in your browser You can start the Web Remote directly from the pcAnywhere installation CD You can also copy the Web Remote files onto your hard drive server or a removable media device This lets you start the Web Remote without u...

Page 263: ...63 2 In the pcAnywhere installation window click View Administrator Tools 3 Click Launch Symantec pcAnywhere Web Remote Starting the Web Remote from a hard drive server or removable media You can run the Web Remote files from a hard drive server or removable media This lets you start the Web Remote without using the pcAnywhere installation CD You must first copy the Web Remote files to the locatio...

Page 264: ...tart your Web Browser 2 On the address bar type the following fullpath Symantec pcAnywhere Web Remote index html where fullpath represents the full path to the Symantec pcAnywhere Web Remote folder To start the Web Remote using Windows Linux or Mac OS X 1 Navigate to the folder in which you stored the Web Remote files 2 Double click index html If you are starting the Web Remote from a Linux comput...

Page 265: ...ypes The authentication type depends on the host computing environment For example the host might use Microsoft Active Directory Services ADS to create and maintain user accounts to control access to the network See About authentication in pcAnywhere on page 204 When you connect to a host computer that is running Symantec pcAnywhere 12 0 or later the Web Remote automatically encrypts the transmitt...

Page 266: ...rithm that best suits your security and performance needs Each algorithm uses a string of bits that are known as a key to perform the calculations You can strengthen the level of encryption by selecting a higher key length The larger the key length the greater the number of potential patterns that can be created This makes it more difficult to break the encryption code Higher key lengths create st...

Page 267: ...onfigure the encryption level in Web Remote to symmetric The Web Remote raises the encryption level on the host and transmits the session data using symmetric encryption If you are unable to modify the host configuration an alternative is to use pcAnywhere encoding You do this by lowering the encryption level in the Web Remote to pcAnywhere encoding Configuring session encryption You can select th...

Page 268: ...tion about serialization see the Symantec pcAnywhere Administrator s Guide To use a serial ID to secure a connection on Web Remote 1 In the Symantec pcAnywhere Web Remote window click Advanced 2 In the Serial ID box type the serial ID number that is required to connect to the host Serial IDs must be a numeric value between 0 and 65 535 You must use the same serial ID as the host Editing port setti...

Page 269: ...sts that are waiting on the default data port 5631 You can also search other subnets for available hosts To connect to a host in the host list 1 In the Symantec pcAnywhere Web Remote window click Advanced 2 IntheAdvancedOptionswindow underEncryption configureyourencryption settings 3 Click OK 4 In the Symantec pcAnywhere Web Remote window click Configure TCP IP 5 In the Configure TCP IP dialog box...

Page 270: ... underEncryption configureyourencryption settings 3 Click OK 4 In the Symantec pcAnywhere Web Remote window under Manual entry type the computer name or IP address of the host computer to which you want to connect 5 Click Connect 6 In the Authentication dialog box next to Login Name type your logon name 7 In the Password box type your password If you are connecting to a host that is configured for...

Page 271: ...ription Option Icon Sizes the host screen to fit in the display area of the Web Remote session window Use this option when the host computer uses a higher screen resolution than the remote computer Screen Scale Lets you scroll through the screen in any direction using the mouse See Using ezScroll to navigate during a Web Remote session on page 273 ezScroll 271 Connecting from a Web browser What yo...

Page 272: ...rs only Restart host computer Opens the online help Help Ends the remote control session See Ending a Web Remote session on page 274 End session Transferring clipboard contents on Web Remote During a remote control session you can transfer content that is contained in the clipboard between the host and remote computers Sending graphics might slow down the speed of the transfer To transfer clipboar...

Page 273: ... to navigate during a Web Remote session During a Web Remote session you can activate the ezScroll feature to scroll through the screen in any direction by using the mouse You can activate ezScroll from the toolbar or by using a shortcut key You can choose the shortcut key that you want to use To activate ezScroll from the toolbar 1 In the session window on the toolbar click ezScroll 2 Press and h...

Page 274: ... until the host session is restarted See Ways to connect to a host through Web Remote on page 269 To end a Web Remote session 1 In the Web Remote session window do any of the following On the Host menu click End session On the Web Remote toolbar click the End session icon On the browser title bar click the Close icon 2 In the End Session window click Yes Connecting from a Web browser What you can ...

Page 275: ...anagement session Managing connection items on a mobile device About closing Symantec pcAnywhere Mobile About Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile provides secure remote access to computers and servers from a mobile device It lets you use your device to quickly troubleshoot and resolve helpdesk issues support and maintain servers or work remotely Symantec pcAnywhere Mobile support...

Page 276: ...e settings for the computers to which you frequently connect See Configuring a custom connection item on your mobile device on page 284 You can manage your connection items in a variety of ways See Managing connection items on a mobile device on page 306 Manage connection settings You can view and manage navigation and display options before and during a session See Modifying navigation preference...

Page 277: ...u must also have the hardware that is required to connect your device to your computer Note pcAnywhere Mobile will not work with the Sync center that is installed with Vista You must use Windows Mobile Device Center for pcAnywhere Mobile to work on Vista Table 13 1 lists the minimum resources that are required to install pcAnywhere Mobile on your computer Table 13 1 Computer system requirements fo...

Page 278: ...mantec pcAnywhere Mobile on page 307 Installing Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile creates a folder on your computer that contains the program files for pcAnywhere Mobile It places the pcAnywhere Mobile folder in your Microsoft ActiveSync directory unless you select a different location during the installation process You should install the program in your ActiveSync directory t...

Page 279: ...nc has been replaced with Windows Mobile Device Center The default directory is Windows WindowsMobile pcAnywhereMobile To change the installation directory on your computer click Change In the Change Current Destination Folder panel in the Look in drop down list select the folder in which you want to install pcAnywhere Mobile and then click OK Then in the Destination Folder panel click Next 9 In t...

Page 280: ...rogram manually on page 63 4 In the list of installation options click InstallSymantecpcAnywhereMobile 5 In the Welcome panel click Next 6 Accept the terms of the license agreement and then click Next 7 In the Customer Information panel type a user name and an organization name and then click Next 8 In the Destination Folder panel do one of the following To install pcAnywhere Mobile in the default...

Page 281: ...ch you want to install pcAnywhere Mobile on your device and then click OK 3 On your device check for any messages that require you to perform additional steps to complete the installation 4 On your computer in the Application Downloading Complete window click OK Uninstalling Symantec pcAnywhere Mobile Before you uninstall pcAnywhere Mobile you should ensure that you have no active pcAnywhere sessi...

Page 282: ...ect your device to your computer Microsoft ActiveSync or Windows Mobile Device Center should start automatically If not you must open the program 2 Ensure that pcAnywhere Mobile is not running on your device 3 On your computer in the Microsoft ActiveSync or Windows Mobile Device Center window on the Tools menu click Add Remove Programs 4 In the Add Remove Programs window uncheck Symantec pcAnywher...

Page 283: ...re Mobile the program is added to your task list on the Start menu Symantec pcAnywhere Mobile remains in memory until you end the program See About closing Symantec pcAnywhere Mobile on page 307 Figure 13 1 shows the main screen for pcAnywhere Mobile Figure 13 1 Main pcAnywhere Mobile screen Title bar Connection items Command bar To start Symantec pcAnywhere Mobile Tap Start Programs pcAnywhere 28...

Page 284: ...ice You can create connection items to save and reuse the connection settings for the host computers to which you frequently connect Symantec pcAnywhere Mobile names the connection item New Host to Call and adds it to the connection item list on the main product screen It stores the connection item in the All Folders folder on your device You can edit the settings in the connection item You can al...

Page 285: ... which you want to connect 4 To start the connection in remote management mode check Start in remote management mode This option lets you access commonly used administrator tools to quickly resolve computer problems over a mobile connection This option is supported only on Windows Vista XP 2003 2008 Server 2000 computers that are running pcAnywhere 12 0 or later See What you can do during a remote...

Page 286: ... the host computer and your device See Encrypting your mobile sessions on page 288 Security You can specify the alternate ports that the host computer is using if necessary See Specifyingthehostportsformobileconnections onpage290 Ports 6 Do one of the following To save the connection settings without starting a connection on the navigation bar tap OK To connect to the host computer on any properti...

Page 287: ...c pcAnywhere Gateway or Access Server Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall router or other Network Address Translation NAT device It is included on the Symantec pcAnywhere installation CD The pcAnywhere Access Server is a stand alone server that is purchased separately Symantec pcAnywhere Mobile can discover the ...

Page 288: ... encryption level on the computer that is using the higher level If you are using symmetric encryption pcAnywhere also raises the algorithm levels if the one of the computers is using a lower level For example if the host encryption level is configured for pcAnywhere encoding and the remote encryption level is configured for symmetric encryption pcAnywhere automatically raises the encryption level...

Page 289: ... a third party This encryption level is compatible with earlier versions of pcAnywhere that do not support stronger encryption techniques pcAnywhere encoding Symmetric encryption encrypts and decrypts data by using a set of symmetric cryptographic keys that are randomly generated for each connection Symantec pcAnywhere Mobile automatically negotiates a pair of symmetric encryption keys which are u...

Page 290: ...nformation about serialization see the Symantec pcAnywhere Administrator s Guide To use a serial ID to secure a connection 1 On the main pcAnywhere Mobile screen on the command bar tap Tools Options 2 On the Options screen on the Serial ID tab enter the serial ID number that is required to connect to the host computer Serial IDs must be a numeric value between 0 and 65 535 You must use the same se...

Page 291: ...and this search to include multiple subnets When you add a subnet address the results of the host discovery list are automatically available to all new and existing connection items Symantec pcAnywhere Mobile searches for pcAnywhere hosts that are waiting on the standard data port 5631 If a host is configured to use a different port you must include the port number in the connection item on your d...

Page 292: ...ymantec pcAnywhere Mobile lets you quickly connect to another computer with minimal setup Before connecting you must know the computer name or IP address of the host computer and the logon information You can select from a list of available hosts or you can enter the IP address or computer name of the computer to which you want to connect If your device has network access pcAnywhere Mobile searche...

Page 293: ...t Enter the computer name or IP address of the computer to which you want to connect 4 To start the connection in remote management mode check Start in remote management mode This option lets you access commonly used administrator tools to quickly resolve computer problems over a mobile connection This option is supported only on Windows Vista XP 2003 Server 2000 2008 Server computers that are run...

Page 294: ...ncrypting your mobile sessions on page 288 Security You can specify the ports that the host computer is using if necessary See Specifyingthehostportsformobileconnections onpage290 Ports 6 On any properties tab tap Connect to connect to the host computer Navigating in the Symantec pcAnywhere Mobile session screen Symantec pcAnywhere Mobile opens in a remote control session unless you selected to st...

Page 295: ...he ezZoom feature lets you select a portion of the session screen to magnify it Symantec pcAnywhere Mobile starts the session with ezZoom turned on unless you turn it off ezZoom The screen scaling option lets you switch between full screen and magnified views In full screen mode the host desktop is scaled down to fit in the device screen Screen scaling To navigate in the Symantec pcAnywhere Mobile...

Page 296: ...entire host screen on your device 2 To switch back to the magnified view tap Screen scaling again Modifying navigation preferences during a mobile session Symantec pcAnywhere Mobile offers navigational control options to facilitate navigation during a remote control session These options are automatically activated when you start the connection unless you change the navigation preferences You can ...

Page 297: ... cannot see the message you might think the session has locked By checking this option you ensure that such dialog messages appear in a visible part of your screen Host window tracking Automatically moves the remote control screen to follow the cursor movements that are made by the host computer user Host mouse tracking 3 Tap OK Improving performance during a mobile session You can change the colo...

Page 298: ...nnect to a host computer 2 On the main session screen on the command bar tap Actions 3 Select the task that you want to perform Starting a remote management session in Symantec pcAnywhere Mobile Remote management sessions are supported only on Windows Vista XP 2003 Server 2000 2008 Server The host computer must be running pcAnywhere 12 0 or later Remote management connections to a Windows Linux or...

Page 299: ...anagement session uses less bandwidth than a full remote control session because only the data needs to be transmitted between the host computer and the device Symantec pcAnywhere Mobile provides the following remote management tools Lets you view and control applications and processes that are running on the host computer to which you are connected Task Manager Lets you run basic DOS commands on ...

Page 300: ... Run option in Windows New Task Lets you cancel a program or command End Task 5 To refresh the screen tap Actions Refresh 6 To close the Task Manager screen on the title bar tap OK Stopping and starting processes from a mobile device The Task Manager feature in Remote Management lets you view information about the processes that are running on the host computer for example CPU and memory use You c...

Page 301: ...n the host computer 4 On the Task Manager screen on the Processes tab select the process that you want to stop and then tap Actions End Process 5 To refresh the screen tap Actions Refresh 6 To close the Task Manager screen on the title bar tap OK To start a process from a mobile device 1 On the Task Manager screen on the Processes tab tap Actions New Task 2 In the Open box do one of the following ...

Page 302: ...er If you choose to forcibly close programs users will lose any data that has not been saved The lock computer and log off commands do not support Windows XP Fast User Switching To lock a computer or log off a user from a mobile device 1 Connect to a host computer 2 On the main session screen on the command bar tap Actions Remote Management Change Computer State If you started the connection in Re...

Page 303: ...g or shutting down a host computer from a mobile device You can restart or shut down a host computer to which you are connected You can give users an opportunity to save their work and close any open programs You can also choose to forcibly close programs that are running without warning the host user For example you might want to forcibly close programs if you are trying to restart or shut down a...

Page 304: ...the Current host state screen under Options tap Prompt User 2 To include a message in the prompt under Message to display enter the text that you want to send 3 To give users the option to cancel the restart or shut down command tap Allow user to cancel 4 Select the number of seconds that the user has to respond to the prompt If the timeout period expires the action is carried out automatically Ru...

Page 305: ...e command that you want to run In the command box tap the drop down list and then select a command from the list of commands that you have previously run This list is empty the first time that you use this feature 5 Tap Enter 6 To stop a command while it is running click Ctrl Break 7 To close the Command Prompt screen on the title bar tap OK To view or edit the exclusion list on a mobile device 1 ...

Page 306: ...move connection items that you no longer need See Removing a connection item from a mobile device on page 307 Renaming a connection item on a mobile device When you create a new connection item Symantec pcAnywhere Mobile names the item New Host to Call You can rename the connection item to better identify the host to which you are connecting To rename a connection item on a mobile device 1 On the ...

Page 307: ...you want to move 2 Tap Rename Move 3 Do one of the following In the Folder list select the location in which you want to move the connection item In the Location list select the storage location in which you want to move the connection item 4 Tap OK Removing a connection item from a mobile device When you no longer need a connection item you can remove it from your device To remove a connection it...

Page 308: ...e you close pcAnywhere Mobile ensure that you have ended any pcAnywhere Mobile sessions that are running See Ending a mobile session on page 305 For more information about stopping a program that is running in memory see the documentation for your device Connecting from a mobile device About closing Symantec pcAnywhere Mobile 308 ...

Page 309: ...hosts that are running on the same subnet on which the pcAnywhere Gateway service is running You can broaden the search to include additional subnets Symantec pcAnywhere Gateway allows up to five simultaneous TCP IP active sessions and one active modem session Remote users can connect to a gateway computer view the hosts that have been discovered by the gateway and then connect to an available hos...

Page 310: ...p the default ports for gateway Installing Symantec pcAnywhere Gateway You must have administrator rights on the computer on which you want to install Symantec pcAnywhere Gateway Your computer must also meet the minimum system requirements See Symantec pcAnywhere system requirements on page 51 To install Symantec pcAnywhere Gateway 1 Insert the Symantec pcAnywhere CD into the CD ROM drive 2 In the...

Page 311: ... after installation 8 The Symantec pcAnywhere Gateway icon is placed on the desktop by default If you do not want this shortcut on your desktop in the Ready to Install the Program Panel under Desktop shortcut uncheck Symantec pcAnywhere Gateway 9 The Symantec pcAnywhere Gateway service starts automatically by default If you do not want the Symantec pcAnywhere Gateway service to start automatically...

Page 312: ...ows Start menu If you enable the Windows Firewall while the gateway service is running you must stop the gateway service and restart it To start pcAnywhere Gateway Do one of the following On the Windows Vista 2008 Server taskbar click Start All Programs Symantec Symantec pcAnywhere Gateway On the Windows XP 2003 Server 2000 desktop double click Symantec pcAnywhere Gateway On the Windows XP 2003 Se...

Page 313: ...ences window on the General tab select any of the following Launches the Symantec pcAnywhere Gateway service when you start Windows Launch with Windows Adds the pcAnywhere Gateway icon to the Windows system tray when you start Windows Display Gateway icon in the taskbar 3 Click OK Changing the name that the gateway computer uses Symantec pcAnywhere Gateway uses the Windows computer name to identif...

Page 314: ...references window on the Security tab uncheck Display Gateway in TCP IP search results 3 Click OK You must restart the gateway service for this change to take effect Securing the gateway computer You can secure the gateway computer by requiring remote users to use a password each time that they access the gateway computer You can also assign an administrator password to access the Gateway Manager ...

Page 315: ...nts in pcAnywhere Gateway You can monitor the following events When the Symantec pcAnywhere Gateway service is started If a connection is blocked because there are already five active sessions running If a remote user fails to supply the correct password more than three times When the Symantec pcAnywhere Gateway service is stopped Logging events in pcAnywhere Gateway You can send information about...

Page 316: ...t Viewer 3 Check Log to the Event Viewer on another computer 4 In the path box type the full path to the location of the computer to which you want to generate the log file 5 To specify the authentication information that is needed to access the computer click Advanced 6 In the Authentication Information window in the User name box type your user name 7 In the Password box type your password 8 If ...

Page 317: ...pcAnywhere Gateway automatically detects the connection devices that are available on your computer 3 Click Details 4 To change the Data port setting in the Port Settings window do one of the following To change the port number in the Data port box type a new port number To reset the port number to the default port click Reset Default 5 To change the Status port setting do one of the following To ...

Page 318: ...Anywhere Gateway uses to search for pcAnywhere hosts To choose how pcAnywhere Gateway discovers hosts 1 In the Gateway Manager window on the Edit menu click Preferences In Windows Vista 2008 Server the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to the built in administrator account 2 In the Preferences window on the Connectivity tab...

Page 319: ...ind hosts select the IP address of the subnet that you want to remove 3 Click Remove 4 Click OK Docking a gateway computer to an access server If your remote access environment includes Symantec pcAnywhere Access Server you can configure pcAnywhere Gateway to dock to the access server Remote users who connect to the access server can see the gateway computer and connect to an available host For mo...

Page 320: ... the navigation bar under Actions click End Session 3 In the confirmation dialog box click Yes Stopping the pcAnywhere Gateway service You can stop the Symantec pcAnywhere Gateway service This action prevents remote users from connecting to host computers through the gateway computer It automatically ends all active sessions No warning is provided to remote users before the session ends To stop th...

Page 321: ...d colors 131 bandwidth modifying connection speeds 111 bitmaps 133 298 blank screen 130 broadband 21 22 C cable modems 21 22 cache files 25 call waiting 79 Callback 212 caller accounts protecting with passwords 229 restricting connection times 215 specifying rights 213 time limits 214 caller rights 213 CAPI 48 carrier detect 50 certificate store 225 certificates 224 chat sessions 93 134 checkerboa...

Page 322: ...bile 284 remote 96 using wizard 38 protecting with passwords 228 saving host 69 remote 95 using preconfigured host 70 remote 96 Connection Wizard about 31 38 allowing connections 70 Connection Wizard continued configuring host 38 remote 38 connecting to another computer 96 connections 269 about 38 40 blocking 215 Connection Wizard 38 from pcAnywhere Mobile 292 History 40 on pcAnywhere Mobile 284 o...

Page 323: ...ere CrossPlatform 257 pausing 177 performance 176 preferences 174 startup location 174 tagging by wildcard character 171 files 171 folders 171 transferring files 177 file transfer continued using Quick Connect 117 viewing Command Queue 178 File Transfer connection item 96 files comparing 173 copying 183 deleting 173 184 moving 183 renaming 173 185 selecting overwrite options 175 synchronizing 180 ...

Page 324: ...alling a remote 89 chatting 93 134 conferencing 91 configuring start mode 40 startup options 81 displaying connection information 90 ending abnormally 85 host sessions continued ending continued how to 94 securely 83 locking keyboard 130 minimizing 82 optimizing performance 82 playing back 246 recording 244 resizing screen 126 securing 209 starting automatically 82 how to 88 time limits 214 timing...

Page 325: ...on 61 modem connections calling back remote 212 changing ring number 79 configuring dialing properties 104 106 remote 104 customizing 47 Modem default connection item host 70 remote 96 mouse locking 128 217 multi monitor 86 128 multicast See conferences N National Institute of Standards and Technology NIST 218 navigation bar pcAnywhere Manager hiding options 36 restoring options 36 Session Manager...

Page 326: ...subnet settings 318 pcAnywhere Manager Advanced View 34 Basic View 30 closing upon connection 37 customizing navigation bar options 36 pcAnywhere Mobile about 275 adding subnet addresses 291 pcAnywhere Mobile continued closing 307 connection items configuring 284 managing 306 connections 284 292 encrypting sessions 288 ending sessions 305 getting help 276 improving performance 297 installing 278 l...

Page 327: ...ere Mobile 275 using the Web Remote 261 remote control defined 41 starting 115 remote control session connecting to a host 269 ending 274 tasks 270 remote management about 151 298 configuring logon credentials 165 connection item 96 editing system registry 160 locking host computer 163 302 logging off user 163 302 overview 41 restarting host computer 162 303 sending commands to multiple computers ...

Page 328: ...87 shared disk 136 Simple Network Management Protocol SNMP 236 smart card 116 206 snapshots 127 software updates 66 SpeedSend 176 SPX connections host 75 remote 101 startup options 81 status port 78 subnet searching for hosts using Quick Connect 118 using Web Remote 269 subnet settings in pcAnywhere Gateway 318 superuser privileges 214 Symantec Cryptographic Module 218 Symantec LiveUpdate Administ...

Page 329: ...6 V video performance 130 273 virtual private networks VPN 23 75 101 W Web Deployment Tool 60 Web Remote about 261 changing port settings 268 configuring encryption 265 connecting to a host 269 encryption compatibility 266 entering a serial ID 268 finding hosts 269 in session tasks 270 securing sessions 264 setting up 262 Web Remote continued starting 263 supported operating systems 261 using auth...

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