Symantec PCANYWHERE - V12.1 User Manual Download Page 1

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Symantec pcAnywhere™
User's Guide

12164653

Summary of Contents for PCANYWHERE - V12.1

Page 1: ...Symantec pcAnywhere User s Guide 12164653 ...

Page 2: ...e trademarks of Red Hat Inc in the United States and other countries SSH and Secure Shell are trademarks of SSH Communications Security Inc Additional company and product names may be trademarks or registered trademarks of the individual companies and are respectfully acknowledged The product described in this document is distributed under licenses restricting its use copying distribution and deco...

Page 3: ...http www symantec com Printed in the United States of America 10 9 8 7 6 5 4 3 2 1 ...

Page 4: ...ic software upgrade protection Global support that is available 24 hours a day 7 days a week worldwide Support is provided in a variety of languages for those customers that are enrolled in the Platinum Support program Advanced features including Technical Account Management For information about Symantec s Maintenance Programs you can visit our Web site at the following URL www symantec com techs...

Page 5: ...he following URL www symantec com techsupp ent enterprise html Select your region or language under Global Support and then select the Licensing and Registration page Customer service Customer service information is available at the following URL www symantec com techsupp ent enterprise html Select your country or language under Global Support Customer Service is available to assist with the follo...

Page 6: ...wing These solutions provide early warning of cyber attacks comprehensive threat analysis and countermeasures to prevent attacks before they occur Symantec Early Warning Solutions These services remove the burden of managing and monitoring security devices and events ensuring rapid response to real threats Managed Security Services Symantec Consulting Services provide on site technical expertise f...

Page 7: ...Select your country or language from the site index ...

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Page 9: ...ation 31 Symantec pcAnywhere system requirements 31 User rights requirements 35 Installation options 36 If you have a previous version installed 40 Symantec pcAnywhere installation 40 Installing the full product version 41 Installing a custom version 42 Running the setup program manually 42 Post installation tasks 43 Registering Symantec pcAnywhere 43 Starting Symantec pcAnywhere 43 Modifying inst...

Page 10: ...nections 65 Customizing direct connections 67 Chapter 4 Allowing others to control your computer Managing host connections 69 Adding a host connection item to Favorites 70 Locating a recent host connection item 70 Ways to set up a host computer 70 Using the Connection Wizard to configure a host connection 71 Configuring a host using advanced properties 73 Knowing which connection device to use for...

Page 11: ...port numbers on the remote 101 Configuring a remote modem connection 102 Configuring a direct connection on a remote 106 Configuring a remote computer to use directory services 107 Connecting through pcAnywhere Gateway or pcAnywhere Access Server 108 Modifying connection speeds 109 Adjusting video performance settings 110 Automatically logging on to the host computer 111 Automatically reconnecting...

Page 12: ...Viewing and editing the system registry 154 Viewing the event log 155 Viewing and uninstalling programs 156 Restarting or shutting down a host computer during a remote management session 156 Locking a computer or logging off a user during a remote management session 157 Sending system state commands to one or more computers 158 Ending a remote management session 161 Chapter 7 Transferring files an...

Page 13: ...ession options for command queues 185 Creating a command queue file during a session 190 Pausing the Command Queue 190 Removing a command from the command list 191 Arranging commands in the command list 191 Saving a command queue file 191 Generating a command queue report on demand 192 Running a command queue file 192 Running a command queue file during a session 193 Running a command queue file w...

Page 14: ...ost connection items 225 Analyzing scan results 225 Getting more information about scan results 226 Learning more about security features 226 Saving scan results 226 Chapter 10 Monitoring and recording sessions Monitoring events in Symantec pcAnywhere 227 Sending logging events to an SNMP trap 227 Generating a pcAnywhere log file 229 Logging events in the Windows Event Viewer 230 About logging inf...

Page 15: ...o navigate during a pcAnywhere CrossPlatform session 249 Saving and opening pcAnywhere CrossPlatform connection files 250 Ending a pcAnywhere CrossPlatform session 251 Chapter 12 Connecting from a Web browser About Symantec pcAnywhere Web Remote 253 About Web Remote setup 254 Starting the Web Remote from the installation CD 255 Starting the Web Remote from a hard drive server or removable media 25...

Page 16: ...Access Server 279 Encrypting your mobile sessions 280 Using a serial ID to secure mobile connections 282 Specifying the host ports for mobile connections 282 Adding subnet addresses to a host search on your mobile device 283 Starting a mobile session from a custom connection item 284 Starting a mobile connection from Quick Connect 284 Navigating in the Symantec pcAnywhere Mobile session screen 286...

Page 17: ...g pcAnywhere Gateway 304 Changing the launch settings for pcAnywhere Gateway 305 Changing the name that the gateway computer uses 305 Hiding the gateway computer from search results 306 Securing the gateway computer 306 Monitoring events in pcAnywhere Gateway 307 Editing the port settings for pcAnywhere Gateway 308 Configuring pcAnywhere Gateway to allow incoming modem connections 309 Choosing how...

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Page 19: ...ort issues or stay productive while you work away from your office You can use your desktop computer laptop or mobile device to work across multiple platforms including Windows Linux and Mac OS X You can also deploy a limited functionality single use host to computers that do not have a host running Connectivity features such as Symantec pcAnywhere Gateway help facilitate connections through firew...

Page 20: ...rinter at your location or at the host s location or give presentations or demonstrations Work from a remote location What s new in Symantec pcAnywhere Symantec pcAnywhere includes the following new features and enhancements Lets you remotely connect to and from a Windows Vista platform to all platforms that are supported by pcAnywhere Vista compatibility Facilitates the process of finding and con...

Page 21: ...at range from the full version to scaled down versions that contain only the functionality that you need See Installation options on page 36 Symantec pcAnywhere full product Lets you remotely access one or more computers that are running Windows Linux or Mac OS X operating systems See About Symantec pcAnywhere CrossPlatform on page 239 Symantec pcAnywhere CrossPlatform Lets you find and connect to...

Page 22: ...r You can also select options to increase security or optimize performance To make a connection the host computer must be set up to wait for incoming pcAnywhere connections The host user can select the type of device to use for connections for example TCP IP The host user can select security options to control access to the host computer Administrators can use Quick Deploy and Connect to configure...

Page 23: ... TCP IP See Ways to start a host session on page 87 The remote user connects to the Internet following the instructions provided by the ISP In pcAnywhere the remote user configures a TCP IP connection specifying the IP address of the host computer and the logon information See Configuring a remote network connection on page 99 The remote user starts the pcAnywhere remote connection item See Ways t...

Page 24: ...able or DSL router which lets multiple computers share a single Internet connection The router uses Network Address Translation NAT technology to make this address sharing possible In a sharing situation this IP address is assigned to the router The router in turn generates new IP addresses and then assigns them to the individual computers that share the connection When you subscribe to a broadban...

Page 25: ...e About Symantec pcAnywhere Gateway on page 301 About connecting from outside a firewall For security reasons an administrator might set up a firewall to restrict access to specific IP addresses A firewall prevents computers that are outside the firewall from connecting to any IP address that is inside the firewall Some corporate environments might also have security policies that restrict users f...

Page 26: ...two biggest factors in performance are the speed of the connection and graphics overhead The more data that needs to be transferred between the computers especially graphics data the slower the performance Some security settings such as data encryption can also affect performance When configuring a connection you must balance the need for high performance with the need to protect your data See Und...

Page 27: ...op feature on the host Turn off full window dragging capability on the host to avoid transmitting each pixel of movement as you drag a window across the computer screen Minimize graphics overhead As you perform tasks during a remote control session use the following guidelines to help improve performance If you are running pcAnywhere on Vista to improve performance use computers that have graphics...

Page 28: ... The remote control features let you do the following Help another user troubleshoot a computer problem Access software email or other resources on another computer Print files that are stored on another computer to a printer at your location See Managing remote connections on page 93 Take control of another computer The remote management tools let you do the following Connect to a remote server t...

Page 29: ...ck the Symantec Web site at the following URL for technical support information Knowledge Base articles online tutorials and the latest product information www symantec com techsupp In addition to the online Help the following documentation resources are available on the Symantec pcAnywhere CD Symantec pcAnywhere User s Guide Symantec pcAnywhere Administrator s Guide Symantec pcAnywhere OLE Automa...

Page 30: ...Introducing Symantec pcAnywhere Where to find more information 30 ...

Page 31: ...you need If you are an administrator and need assistance with creating building and deploying custom installation packages for network installations see the Symantec pcAnywhere Administrator s Guide on the installation CD Before you install pcAnywhere ensure that your computer meets the system requirements Review the Readme file on the installation CD for any known issues Note Installation of Syma...

Page 32: ...tec pcAnywhere thin host on a Windows computer Table 2 2 Thin host system requirements for Windows Requirements Operating Systems Operating system requirements as defined by Microsoft Internet Explorer 6 0 or later Windows 2000 Professional Server Advanced Server Windows XP Home Professional 32 bit and 64 bit Windows 2003 Server Standard Enterprise 32 bit and 64 bit Windows PE Windows XP Embedded ...

Page 33: ...rements Operating Systems Operating system requirements as defined by Apple Firefox 1 5 or Safari 2 0 1 browsers Mac OS X 10 4 3 Operating system requirements as defined by Apple Firefox 1 5 or Safari 1 3 1 browsers Mac OS X 10 3 9 Symantec pcAnywhere Gateway system requirements Table 2 5 lists the minimum resources that are required to install Symantec pcAnywhere Gateway Table 2 5 Symantec pcAnyw...

Page 34: ...isk space CD ROM or DVD ROM drive VGA or higher resolution monitor Firefox 1 5 or Mozilla 1 6 or later Java Runtime Environment 1 4 2 or later Red Hat Enterprise Linux ES 3 0 or later Red Hat Enterprise Linux WS 3 0 or later SUSE Linux Enterprise Server 8 0 or later SUSE Linux 10 0 SUSE Professional 9 3 or later Novell Linux Desktop 9 0 Operating system requirements as defined by Apple Firefox 1 5...

Page 35: ... Professional 9 3 or later Novell Linux Desktop 9 0 Operating system requirements as defined by Apple Firefox 1 5 or Safari 2 0 1 browsers Java Runtime Environment 1 4 2 or later Mac OS X 10 4 3 Operating system requirements as defined by Apple Firefox 1 5 or Safari 1 3 1 browsers Java Runtime Environment 1 4 2 or later Mac OS X 10 3 9 User rights requirements Users on Windows Vista XP 2003 Server...

Page 36: ...ctions across multiple platforms on mobile devices and through Network Address Translation NAT devices See pcAnywhere components on the product CD on page 36 pcAnywhere components Includes tools to assist you in using and administering pcAnywhere See Administrator tools on the product CD on page 37 Administrator tools Includes custom installation packages that contain only the functionality that y...

Page 37: ...rs remotely from a mobile device Includes the remote component that you need for remote control and remote management Runs on Windows Mobile 5 0 2003 SE 2003 See Symantec pcAnywhere Mobile installation on page 269 Symantec pcAnywhere Mobile Lets you remotely access one or more computers that are running the Windows Linux or Mac OS X operating systems Lets you view all of your sessions in a single ...

Page 38: ...roup caller authentication Upon installation automatically launches the host on the target computer so that it is waiting for connections Runs on Windows operating systems only For more information see the Symantec pcAnywhere Administrator s Guide on the installation CD Pre configured host with group caller support Provides application programming interfaces APIs for writing custom programs to aut...

Page 39: ...b based deployment over a corporate intranet Use Symantec Packager to create custom installations of pcAnywhere For more information see the Symantec pcAnywhere Administrator s Guide Web Deployment Tool Provides the support files that are needed to integrate pcAnywhere with SMS in a Windows environment For more information see the Symantec pcAnywhere Administrator s Guide Microsoft Systems Managem...

Page 40: ...t has pcAnywhere 10 x or later pcAnywhere confirms whether you want to preserve existing configuration data before installing over the previous version How pcAnywhere handles the data conversion process depends on your operating system and the version of pcAnywhere that is installed If you are installing pcAnywhere on a computer that has a version of pcAnywhere earlier than 10 x pcAnywhere prompts...

Page 41: ...re in the default data directory click Next To change the installation directory click Change In the Change Current Destination Folder panel browse to the folder location in which you want to install pcAnywhere and then click OK Then in the Destination Folder panel click Next 8 In the Custom Setup panel do one of the following To install pcAnywhere using the program default settings click Next To ...

Page 42: ...not appear automatically after you insert the pcAnywhere installation CD manually run the setup program and then continue with the installation procedures See Running the setup program manually on page 42 2 In the pcAnywhere installation panel click ViewOtherInstallationOptions 3 Click View Custom Installation Packages 4 Select the type of installation that you want to perform and then follow the ...

Page 43: ... pcAnywhere You should register your copy of pcAnywhere to receive future product announcements and other notices and updates Symantec pcAnywhere prompts you to register the product the first time that you start the product You can access the online registration form when you run pcAnywhere To register Symantec pcAnywhere 1 In the Symantec pcAnywhere window on the Help menu click Online Registrati...

Page 44: ...ion settings 1 Do one of the following On the Windows XP 2003 2000 taskbar click Start Settings Control Panel On the Windows Vista taskbar click Start Control Panel 2 Do one of the following For Windows XP 2003 2000 in the Control Panel window click Add or Remove Programs For Windows Vista in the Control Panel window click Uninstall a Program 3 In the Add or Remove Programs window double click Sym...

Page 45: ... want to place on the desktop 11 Click Install Follow the on screen instructions for the type of installation that you have selected 12 Click Finish when the installation is complete Updating Symantec pcAnywhere You can receive software updates associated with your version of pcAnywhere by connecting to the Symantec LiveUpdate server You can select the updates that you want to install To update Sy...

Page 46: ...e Gateway you must uninstall them separately To uninstall Symantec pcAnywhere 1 Do one of the following On the Windows XP 2003 2000 taskbar click Start Settings Control Panel On the Windows Vista taskbar click Start Control Panel Uninstall a Program 2 In the Control Panel window double click Add or Remove Programs 3 In the Add or Remove Programs window click Symantec pcAnywhere 4 Do one of the fol...

Page 47: ...antec pcAnywhere Symantec pcAnywhere lets you work in one of the following modes Basic View provides quick access to the most commonly performed pcAnywhere tasks It simplifies the process of configuring and starting connections See Starting a connection in Basic View on page 48 Basic View Advanced View lets you access configuration options and tools that are not available in Basic View It lets you...

Page 48: ...ere window on the left navigation bar do one of the following To switch from Basic View to Advanced View click Go to Advanced View To switch from Advanced View to Basic View click Go to Basic View Starting a connection in Basic View You can use Basic View mode to quickly perform the following tasks Lets you control a host computer remotely and work as though you are sitting in front of it Remote c...

Page 49: ...he steps in the Connection Wizard you can start the connection The options that you select in the Connection Wizard are saved in a connection item file Symantec pcAnywhere uses these settings for subsequent connections that you start from Basic View You can edit these settings See Viewing or editing connection settings on page 51 You can access more advanced tools and configuration options by swit...

Page 50: ...ion Wizard For example if you specified an IP address for the host computer pcAnywhere tries to connect to that IP address After the connection is made and you log on the File Manager window is displayed on your computer screen When you select this option for the first time pcAnywhere starts the Connection Wizard File Transfer Opens the Quick Connect window from which you can type the IP address c...

Page 51: ...g Lets you view or edit the properties for the remote control connections that you start from Basic View See Using the Connection Wizard to configure a remote connection on page 95 Edit Remote Settings Lets you view or edit the properties for the file transfer connections that you start from Basic View See Using the Connection Wizard to configure a remote connection on page 95 Edit File Transfer S...

Page 52: ...ht click the item that you want to edit and then click Properties See Configuring a remote connection using advanced properties on page 96 To view or edit the properties for a host connection in the Hosts window right click the item that you want to edit and then click Properties See Configuring a host using advanced properties on page 73 Working in Advanced View Advanced View lets you access conf...

Page 53: ...that you have selected on the navigation bar For example on the left navigation bar select Remotes or Hosts to view the list of connection items Details about the connection items appear in the right pane in column format Organizing column headings in the Symantec pcAnywhere window You can sort the columns that appear in the right pane of the Symantec pcAnywhere window in ascending or descending o...

Page 54: ...you hide of one these options the option is hidden for all pcAnywhere tasks To hide individual options from the Symantec pcAnywhere window 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar right click the option that you want to hide 2 Click Hide Item To show or hide options in the pcAnywhere Manager box 1 In the Symantec pcAnywhere window in Advanced View on the View...

Page 55: ...ssion Manager on page 60 To close the main product window upon connection 1 In the Symantec pcAnywhere window on the Edit menu click Preferences If you are logged in as a standard user you are prompted for administrator credentials If you are logged in as an administrator a consent dialog is displayed If you enter administrator login information you then have access to the pcAnywhere Options windo...

Page 56: ...n varies by connection type and might include the following IP address or computer name of the pcAnywhere host computer Gateway or Access Server to which you want to connect If you are connecting over a local area network LAN pcAnywhere automatically searches for the pcAnywhere hosts that are running on your local subnet Network connections Dialing information such as the modem phone number and an...

Page 57: ...arting connections It is designed for new users See Starting a connection in Basic View on page 48 Basic View Start Symantec pcAnywhere provides default remote connection items that are preconfigured with optimized security and performance settings for modem direct or network connections See Starting a remote connection item on page 113 Preconfigured connections You can create a custom remote conn...

Page 58: ... have a host running on page 130 Quick Deploy and Connect About the start modes for remote connections You can start a connection in one of the following modes Lets you control a host computer remotely and work as though you are sitting in front of it During a remote control session video and data are transferred between the host computer and the remote computer The host computer handles all of th...

Page 59: ...s A file transfer session uses less bandwidth than a full remote control session because only the data needs to be transmitted between the host and remote computers See About pcAnywhere File Transfer on page 163 File transfer You can optimize performance by starting a connection in remote management mode or file transfer mode These modes suspend video transfer to allocate full resources to the dat...

Page 60: ...n the Session Manager on page 60 You can switch between active sessions in the Session Manager window but you can view only one session at a time To view multiple sessions at a time you can use Symantec pcAnywhere CrossPlatform See About Symantec pcAnywhere CrossPlatform on page 239 Changing how active sessions appear in the Session Manager By default the Session Manager window displays your activ...

Page 61: ...n view the options but the tabs are disabled 2 In the pcAnywhere Options window on the Session Manager tab do one of the following To display your active sessions in a single window in a tabbed view check Show active sessions in a tabbed view To display your active sessions in a separate window for each session uncheck Show active sessions in a tabbed view To find this tab click the left and right...

Page 62: ... Customize 2 In the Configure Navigation Bar window do one of the following Check the options that you want to show Uncheck the options that you want to hide 3 Click OK Resizing the Session Manager navigation bar The arrows on the Session Manager navigation bar let you collapse the navigation bar or expand it When you collapse the navigation bar only the Session Manager icons appear This gives you...

Page 63: ...Anywhere groups the default program settings by tabs Table 3 2 includes information about the preferences that you can customize Table 3 2 pcAnywhere preferences Description Tab Controls basic host operations such as host name and record and replay settings Host Operation Controls performance and display settings for remote sessions Remote Operation Contains customization options for modem and net...

Page 64: ...most cases you do not need to change the network settings See Configuring a host network connection on page 75 See Configuring a remote network connection on page 99 Customizing modem connections If a modem is installed and properly configured on your computer pcAnywhere automatically detects it and adds it to the list of available devices in the connection item properties Modem properties are con...

Page 65: ... navigation bar do one of the following To customize modem settings for host sessions click Hosts To customize modem settings for remote sessions click Remotes 2 In the right pane right click the connection item that you want to configure and then click Properties 3 In the properties window on the Connection Info tab select the modem device that you want to use 4 Click Details 5 After you modify t...

Page 66: ...ing To customize European ISDN connections for host sessions click Hosts To customize European ISDN connections for remote sessions click Remotes 2 In the right pane right click the connection item that you want to configure and then click Properties 3 In the properties window on the Connection Info tab check ISDN via CAPI 2 0 4 Click Details 5 Check Attempt channel bonding 6 To restrict incoming ...

Page 67: ...e communications line To increase performance click None Most operating systems and modems have their own methods of validating data integrity Parity RTS CTS Controls the flow of information between computers For direct and modem connections use RTS CTS Flow control Carrier detect DCD Controls the method by which a session begins Started by Carrier detect DCD Controls the method by which a session...

Page 68: ...4 Click Details 5 Select the connection preferences that you want to use 6 Click OK Navigating in Symantec pcAnywhere Managing pcAnywhere preferences 68 ...

Page 69: ...Before remote users can connect to your computer you must set up your computer to allow the connections You must specify the connection type what method to use to ensure that remote users have permission to access your computer and other session options This information is stored in a host connection item file bhf which appears as an icon in the Hosts window The host connection items are stored in...

Page 70: ...a recent host connection item In Advanced View on the left navigation bar under pcAnywhere Manager click History The most recent connection items appear in the right pane Ways to set up a host computer Symantec pcAnywhere lets you set up a host computer by modifying an existing connection item or by creating a new one Symantec pcAnywhere lets you configure new connection items in the following way...

Page 71: ...Manager click pcAnywhere Tools 2 In the right pane double click Connection Wizard 3 On the Introduction screen click I want another computer to connect to my computer and then click Next 4 Select one of the following I want to use cable modem DSL LAN dial up Internet ISP I want to use my telephone modem to connect directly to another telephone modem The wizard automatically detects the connection ...

Page 72: ...s account Type a name and password This option is available only if you choose to create a host name and password 11 Click Next 12 On the Summary screen verify the settings 13 To start the host session upon closing the wizard check Waitforaconnection from a remote computer after the Connection Wizard finishes In Windows Vista the operating system might prompt you to approve this action You do not ...

Page 73: ...ets you set up logon accounts for individuals or user groups and specify which level of access the user should have See About authentication in pcAnywhere on page 198 You must configure at least one caller account See Configuring caller rights on page 207 Callers Lets you set security options for connections and logons See Protecting a host computer from unauthorized access on page 197 See Monitor...

Page 74: ...tion device is the interface that handles communication between the host and remote computers A host computer can wait for a connection from two devices For example you can set up your office computer to wait for a network connection from other co workers or a direct connection from your laptop computer A host can accept only one connection at a time When a remote establishes a connection on one d...

Page 75: ...rnet using TCP IP NetBIOS and SPX For most network connections use TCP IP NetBIOS is another commonly used network protocol that is used mostly for file and print sharing services SPX is a Novell NetWare protocol Note Symantec pcAnywhere does not support NetBIOS or SPX connections in Windows Vista Symantec pcAnywhere requires a user name and password for all host sessions To connect the remote use...

Page 76: ...ion because changing the host properties might affect other users Selecting a network card By default pcAnywhere accepts TCP IP connections on any network card that is installed on the host computer If you have more than one network card installed on the host pcAnywhere lets you specify which one to use To select a network card 1 In the Symantec pcAnywhere window on the Edit menu click Preferences...

Page 77: ...ait for connections and to exchange status information If you change the port numbers on the host computer all remote users who want to connect to the host computer must also change their port settings to match See Changing the default port numbers on the remote on page 101 Note Some port numbers lower than 1024 are reserved for Web based applications and services such as FTP and the Internet Choo...

Page 78: ...t the remote user must know the user name and password as well as the phone number of the host modem If a modem is installed and configured properly on the operating system host users can customize the dial up properties and specify on what ring to answer an incoming call By default pcAnywhere answers on the third ring to support modems that use call waiting Change this setting only if you are exp...

Page 79: ...t digital and voice data at much faster speeds than traditional modems The configuration for an ISDN device is similar to that of a modem Symantec pcAnywhere supports ISDN only in North America and Europe If an ISDN device is installed and configured properly on your computer pcAnywhere automatically detects it and adds it to the connection device list Choose this device only if you are using ISDN...

Page 80: ...irect connection is typically faster than a modem connection especially if you want to transfer large files Direct connections require a serial COM port and a null serial cable For more information about finding an available port on your computer consult your Windows documentation Symantec pcAnywhere requires a user name and password for all host sessions To configure a direct connection on a host...

Page 81: ...ystem You must have administrator rights on the computer to run a service Additionally Symantec pcAnywhere does not currently support setting a host to run as an application on Vista After connecting to the host while running as an application on Windows Vista if the remote user attempts a task that requires administrator privileges for example right clicking My Computer Manage a request to enter ...

Page 82: ...u want to run a host session unattended in Windows Vista you should keep this option checked If you uncheck this option after connecting to the host while running as an application on Windows Vista if the remote user attempts a task that requires administrator privileges for example right clicking My Computer Manage a request to enter administrator credentials appears on the host machine but not o...

Page 83: ...rd user or guest user however you will be prompted to supply the proper credentials when performing certain actions Setting end of session options It is important to securely end sessions to prevent potential security risks Normally a session ends when either the host or remote user cancels the session However network or equipment problems might cause either the host or remote computer to lose the...

Page 84: ... and secure by and then select one of the following Logoff user Restart Host computer Lock computer 5 Click OK On Vista you might be prompted to approve this action because changing the host properties might affect other users To set end of session options for sessions that end abnormally 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Hosts 2 In the right pane under H...

Page 85: ...host properties might affect other users Configuring a host computer to enlist in a directory service Prior to configuring a host computer to use directory services you should configure the directory service by going to the pcAnywhere Edit menu and clicking Preferences For more information see Chapter 5 Integrating pcAnywhere with directory services in the Symantec pcAnywhere Administrator s Guide...

Page 86: ...pcAnywhere lets you specify a custom name although this is not recommended if your computer is attached to a network Your administrator might determine this setting for you To specify a host name 1 In the Symantec pcAnywhere window on the Edit menu click Preferences In Windows Vista the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to ...

Page 87: ...e session ends This method is the most common way to start a host session To wait for a connection from a remote computer 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Hosts 2 In the right pane under Hosts double click the connection item that you want to use The Symantec pcAnywhere Waiting icon appears in the Windows system tray which means the host is available for...

Page 88: ...l of the host computer Accepting a host invitation A remote user can send you an invitation through an email message instant message or physical media to start a remote control session The invitation contains the information that is needed to connect to the remote computer so that the remote user can take control of your computer To accept a host invitation Do one of the following If you received ...

Page 89: ...on about who is connected On the desktop on the system tray move the cursor over the host icon Letting multiple remote users hold a conference Conferencing lets multiple remote users connect to a single host and simultaneously view what is happening on the host screen For example you can host a conference to conduct a software training demonstration A conference is basically a remote control sessi...

Page 90: ...utomatically assign an available Class D IP address Obtain IP address automatically Lets you type the Class D IP address that you want to use Specify IP address The address must be within the range of 225 1 1 1 through 239 254 254 254 5 To use routers to increase the broadcast area of the conference in the Allow conference over x routers list select the number of routers that you want to use 6 Cli...

Page 91: ...on This feature is helpful for sending brief messages or instructions To chat online with another user 1 On the system tray right click the host icon and then click Chat 2 In the Chat window in the lower pane type your message 3 Click Send Your messages and the other user s responses appear in the upper portion of the chat window Ending a host session Either the host or remote user can end a sessi...

Page 92: ...Allowing others to control your computer What you can do during a host session 92 ...

Page 93: ...Anywhere lets you select the connection and security settings that you want to use and store this information in a remote connection item file Connection item files appear as icons in the Remotes window Remote connection item files chf are stored in the pcAnywhere program data directory ProgramData Symantec pcAnywhere Remotes Adding a remote connection item to Favorites Symantec pcAnywhere lets yo...

Page 94: ... up a remote computer by modifying an existing connection item or by creating a new one You can configure new connection items in the following ways Connection Wizard See UsingtheConnectionWizardtoconfigurearemoteconnection onpage95 Advanced properties See Configuring a remote connection using advanced properties on page 96 To quickly connect to a host computer with minimal configuration you can u...

Page 95: ...on 1 In Advanced View on the left navigation bar under pcAnywhere Manager click pcAnywhere Tools 2 In the right pane double click Connection Wizard 3 On the Introduction screen click I want to connect to another computer and then click Next 4 Select one of the following I want to use cable modem DSL LAN dial up Internet ISP I want to use my telephone modem to connect directly to another telephone ...

Page 96: ...nect to a host computer pcAnywhere attempts to connect to the IP address or modem number that you specified on the Destination screen If your computer is on a network and you did not specify the host computer s IP address pcAnywhere searches your subnet for available hosts You can select a host computer from the list Configuring a remote connection using advanced properties For more configuration ...

Page 97: ...ion on page 235 Remote Control Lets you set the level of data encryption to use during a remote control session with a host See Using encryption to protect data on page 211 Encryption Lets you add comments about the remote connection item Comments Lets you protect the connection item with a password See Protecting configuration settings on page 221 Protect Item To configure a remote connection usi...

Page 98: ...ame See Configuringaremotemodemconnection onpage102 Modem that supports the Microsoft Telephony API TAPI ISDN device name See Configuring an ISDN connection on a remote on page 105 ISDN North America ISDN via CAPI 2 0 ISDN Europe For most network connections select TCP IP Symantec pcAnywhere also supports NetBIOS and SPX protocols in Windows XP 2003 Server 2000 See Configuringaremotenetworkconnect...

Page 99: ...e network VPN This information must be provided by an administrator In some corporate environments a network administrator might set up a directory server to manage information about network users and resources If so you can configure pcAnywhere to use the directory service to locate the host computer See Configuring a remote computer to use directory services on page 107 To configure a remote net...

Page 100: ... consuming if your computer belongs to a large network 7 Click OK Customizing the data port range for remote connections Administrators can customize network settings to handle connections on both sides of a firewall Symantec pcAnywhere automatically chooses a port number each time that you make a remote connection For security or performance reasons an administrator might want to limit the number...

Page 101: ...re uses ports 5631 and 5632 for connections These ports are registered and in most cases you do not need to change them Symantec pcAnywhere uses the data port for data transmissions It uses the status port to wait for connections and to exchange status information If you want to connect to a host computer that uses custom port numbers you must change the port settings in your remote connection ite...

Page 102: ... disable call waiting If you work in multiple locations you can set up unique dialing properties for each location This information is configured in the operating system when you set up your modem Symantec pcAnywhere lets you use these dialing properties for modem connections or set them manually Cable modem DSL and ADSL connections must be configured as TCP IP network connections See Configuring ...

Page 103: ...ou switch modes during a session See About the start modes for remote connections on page 58 5 If you want to connect through pcAnywhere Gateway or pcAnywhere Access Server check Connect through Gateway or Access Server If you select this option click Details to set up the connection to the gateway computer or access server See Connecting through pcAnywhere Gateway or pcAnywhere Access Server on p...

Page 104: ...Under Country code select the location from which you are calling 9 Click OK Setting dialing properties manually You can manually enter dialing properties for modem connections This bypasses the dialing properties that are configured in the operating system You can use this option if you are working from a temporary location To set dialing properties manually 1 In Advanced View on the left navigat...

Page 105: ...e 108 6 On the Settings tab under Phone number of host PC to control click Use manually entered prefix area code and phone number 7 Type the phone number of the host computer including any prefix needed to reach an outside line or dial long distance and the area code 8 Click OK Configuring an ISDN connection on a remote Integrated Services Digital Networks ISDN are digital phone services that can ...

Page 106: ... switch modes during a session See About the start modes for remote connections on page 58 5 Click OK Configuring a direct connection on a remote If the host and remote computers are nearby you can connect the two computers directly using a null cable A direct connection is typically faster than a modem connection especially if you want to transfer large files Direct connections require a serial C...

Page 107: ...rvices you can configure the remote computer to search the directory server for available hosts Only the host computers that are registered on the directory server appear in the search results Depending on the configuration and size of your network this type of search is typically faster and more reliable than scanning an entire network for available hosts For more information see the Symantec pcA...

Page 108: ...cover the gateway computers that are running on your subnet When you select a gateway computer the host list updates to display the host computers that were discovered by pcAnywhere Gateway You can also configure a connection item to automatically connect through pcAnywhere Gateway or pcAnywhere Access Server To connect through pcAnywhere Gateway or pcAnywhere Access Server 1 In Advanced View on t...

Page 109: ...tions type the password that is needed to connect 9 If you want to connect to a specific group that is configured on the Access Server in the Group Name box type the name of the group 10 In the Details dialog box click OK 11 In the Remote Properties window configure any additional settings that you want to use for the connection See Configuring a remote network connection on page 99 See Configurin...

Page 110: ...usts performance settings This option is selected by default Auto Detect Bandwidth Optimizes the connection for speed and video resolution High Bandwidth Lowers the video resolution on the host screen to optimize speed Low Bandwidth 4 Click OK Adjusting video performance settings Video quality and ColorScale options affect product performance image resolution and color depth For high bandwidth con...

Page 111: ...To avoid being prompted for a logon name and password each time that you connect to a host you can include this information in the connection item file Symantec pcAnywhere automatically provides the logon information after you establish the connection Storing logon information in a connection item file can pose a security risk and some companies have security policies that restrict employees from ...

Page 112: ...ls if a connection fails A connection might fail because the host is busy because of a network problem or for a variety of other reasons that might be resolved by reconnecting To automatically reconnect if the host is busy 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Remotes 2 In the right pane under Remotes do one of the following To configure an existing connectio...

Page 113: ...ing a remote connection item Remote connection items contain the connection and security information that is needed to connect to a host computer Symantec pcAnywhere automatically maintains a history of host computers to which you have connected most recently To start a remote connection item 1 In Advanced View on the left navigation bar under pcAnywhere Manager select one of the following Remotes...

Page 114: ... pane under Remotes right click the connection item that you want to use and then click Wait for Connection When your computer accepts the connection from the host computer the Session Manager window appears on your screen and displays the host computer screen in the right pane See About the Session Manager on page 59 Connecting to another computer using Quick Connect Quick Connect lets you connec...

Page 115: ...ches To search for host computers using LDAP your computing environment must be configured to support directory services using an LDAP compliant directory server See Configuring a remote computer to use directory services on page 107 To connect to a host computer on your network 1 In the Symantec pcAnywhere window do one of the following In Basic View in the right pane click Quick Connect In Advan...

Page 116: ...as Windows Vista XP 2003 Server 2000 If you select this option you can select the encryption strength that you want to use Symmetric 5 To select the encryption strength for symmetric encryption click Advanced In the Symmetric Encryption Strength dialog box select the encryption algorithm and the key length that you want to use If you want to prevent connections to computers that use a different al...

Page 117: ...g Type the computer name or IP address of the computer that you want to include in the search results Type the first three octets of the subnet that you want to include in the search results and then type either 0 or 255 as the fourth octet For example 172 16 0 0 4 Click Add Search Repeat this process for each computer or address that you want to add 5 Click OK Adding LDAP addresses to a host sear...

Page 118: ...r TCP IP host computers by default If your computing environment supports directory services pcAnywhere lets you include hosts that are connected to a directory server in the search results You can also limit the search results to only the hosts that are connected to a directory server See Configuring a remote computer to use directory services on page 107 To search for LDAP hosts on your network ...

Page 119: ...emote Control Lets you remotely administer a host computer using common administrator tools Remote Management Lets you transfer files between a host and remote computer using a two pane window that functions like Windows Explorer File Transfer 4 To encrypt the data stream between the host and remote computers under Encryption level select one of the following Scrambles data using a mathematical al...

Page 120: ...n send it to the host user by email or by instant message If the host user accepts the invitation the host computer connects to your computer and then you can take control The host and remote computers must both be running pcAnywhere 12 0 or later To create a host invitation 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Remotes 2 In the right pane under Remotes right...

Page 121: ...See Accepting a host invitation on page 88 What you can do during a remote control session Once you establish a connection the Session Manager window appears on your computer The navigation bar on the left of the window lets you switch modes perform tasks that are related to the mode that you have selected and view details about the connection The right pane displays the host computer screen The a...

Page 122: ...ion Option Icon Displays the host screen fully on the remote computer screen This option is available only if both computers are set to the same resolution Full Screen Sizes the host screen to fit in the display area of the Session Manager window Use this option when the host computer uses a higher screen resolution than the remote computer Screen Scaling Controlling another computer remotely What...

Page 123: ...mand on the host computer Send Ctrl Alt Del Restarts the host computer Restart Host Computer Taking a snapshot You can capture and save an image of the host computer screen during a session You can capture and save multiple screen shots Each screen shot must be saved in a separate file To take a snapshot 1 In the Session Manager window on the left navigation bar under Remote Control click Take Sna...

Page 124: ...iew Edit Online Options 2 To change the appearance of the remote control window in the Online Options window select any of the following options Synchronizes the resolution settings on the host computer to match the settings on the remote computer Reduce host desktop to match remote Automatically moves any active window for example a dialog message that appears on the host computer screen to a vis...

Page 125: ...sharper display is more important to you than color use the 4 colors setting Low bandwidth 4 To limit the activities of the host user during a remote control session select any of the following options Locks the keyboard and mouse on the host computer Host keyboard mouse locked Prevents others at the host site from viewing the session This option is not available for virtual computers Blank Host S...

Page 126: ... find the Session Manager tab click the left and right arrows in the pcAnywhere Options window to scroll through the tabs 3 To change the background color click Edit next to the color you want to modify 4 To select a custom color in the Color window click Define Custom Colors 5 If you select a custom color click Add to Custom Colors 6 Click OK 7 To adjust the size of the grid in the Size box selec...

Page 127: ...rmation for the printer on the remote computer The remote computer is the computer that connects to the host computer for remote control If the printer that the remote computer uses is not listed you must install the drivers first and then repeat this procedure 4 Click OK Transferring the contents of the Windows clipboard The Windows clipboard contains information that is cut or copied from anothe...

Page 128: ... only the current session When you uncheck this option pcAnywhere adds the Transfer Clipboard option to the navigation bar in the Session Manager window This option lets you manually transfer the clipboard contents To manually transfer the contents of the Windows clipboard 1 In the Session Manager window under Remote Control click Transfer Clipboard 2 In the Transfer Clipboard window under Directi...

Page 129: ...e this prompt if you are logged on the the built in administrator account 2 In the pcAnywhere Options window on the Session Manager tab verify that Keep pcAnywhere Manager open after connection is checked 3 Make a connection to the first host Repeat this step for each host computer to which you want to connect Ending a remote control session Either the host or remote user can end a session Ending ...

Page 130: ...computer or group of computers on your network and then immediately connect The host computer does not need to have a host running or have pcAnywhere installed You can connect to computers that run Windows Linux or Mac OS X You can also use the Quick Deploy and Connect feature to connect to a Windows computer that has a full version of a pcAnywhere host running When you connect the full host is te...

Page 131: ...e enabled and you should have a non blank password You must use this account to deploy the thin host Operating system requirements as defined by Microsoft Internet Explorer 6 0 or later You must have administrator rights on the computer from which you want to deploy the thin host For Windows XP uncheck Use simple file sharing Windows 2000 Professional Server Advanced Server Windows XP Professional...

Page 132: ...and 5632 by default Windows Vista Business Enterprise Ultimate You can connect to a host computer that is not logged on You must have administrator rights on the host computer For Linux operating systems if no user is logged on to the target Linux computer root privileges are required You can deploy a Linux host only from a Windows computer You must have root privileges on the computer from which ...

Page 133: ...S X for deployment on page 137 4 When prompted type your caller logon credentials You must use the caller logon credentials that you specified when you set up the initial host properties Configuring initial host properties for Quick Deploy and Connect You must configure the host properties the first time that you use Quick Deploy and Connect Symantec pcAnywhere automatically detects the operating ...

Page 134: ...ure is not supported on any of the Windows XP Home Vista Home editions due to limitations in these operating systems See Connecting to a computer that does not have a host running on page 130 To configure a Windows thin host through Quick Deploy and Connect 1 In Advanced View on the left navigation bar under pcAnywhere Manager click Quick Deploy and Connect 2 To open the Windows Thin Host Configur...

Page 135: ...Scrambles data using a mathematical algorithm so that it cannot be easily interpreted by a third party This option is available on any operating system that pcAnywhere supports pcAnywhere encoding Encodes and decodes data using a cryptographic key This option is available on any operating system that supports the Microsoft CryptoAPI such as Windows Vista XP 2003 Server 2000 Symmetric See Using enc...

Page 136: ...he host to dock to a computer that is running Symantec pcAnywhere Access Server check Dock to a pcAnywhere Access Server If you select this option the wizard will later prompt you for the information that is needed to connect to the access server See Connecting through pcAnywhere Gateway or pcAnywhere Access Server on page 108 12 Click Next 13 Type the logon credentials that you want to use to val...

Page 137: ...arted automatically when you attempted to connect to a computer Symantec pcAnywhere deploys the host to the computer that you selected When prompted type your caller logon credentials to connect to the host computer Configuring a Linux host or Mac OS X for deployment The first time that you use the Quick Deploy and Connect feature to connect to a Linux computer or a Mac OS X computer pcAnywhere pr...

Page 138: ...figuration Wizard under Actions click Configure for Linux To open the Mac OS X Thin Host Configuration Wizard under Actions click Configure for Mac OS X The wizard guides you through the setup process If you try to deploy a host before you set the properties the wizard opens automatically You might be prompted for the logon credentials for the host computer first 3 In the Host Configuration Wizard...

Page 139: ...rs in the Encryption level box select one of the following options Scrambles data using a mathematical algorithm so that it cannot be easily interpreted by a third party pcAnywhere encoding Encodes and decodes data using a cryptographic key You can select the symmetric encyption algorithm and key length that best suits your security and performance needs Symmetric See Using encryption to protect d...

Page 140: ...connections to the host computer and then click Next This panel only appears if you select pcAnywhere authentication 13 Check I have a host license for each target computer to confirm that you have a host license for the host computer You must confirm that you have a host license for the target computer to continue If you do not have a host license click the Symantec Store link to purchase one 14 ...

Page 141: ...te Telnet does not encrypt user credentials You should use Telnet to deploy the host only when neither version of SSH is supported This is the least secure option You can record the host deployment session to a log file You choose the log location and file name To configure deployment security options for Linux and Mac OS X 1 In Advanced View on the left navigation bar under pcAnywhere Manager cli...

Page 142: ...tically lowers the encryption level of the computer with the higher encryption level to match the encryption of the computer with the lower encryption level For example if the host encryption level is configured for pcAnywhere encoding and the remote encryption level is configured for symmetric encryption pcAnywhere automatically lowers the remote s encryption level to pcAnywhere encoding For Wind...

Page 143: ...e on screen instructions How pcAnywhere works in a Windows recovery environment The Quick Deploy and Connect host for Windows supports the Microsoft Windows Preinstallation Environment WinPE You can build a preinstallation environment that launches a thin host as a self extracting executable file upon system startup When the preinstallation environment starts the host automatically begins running ...

Page 144: ...Controlling another computer remotely Connecting to a computer that does not have a host running 144 ...

Page 145: ...to commonly used administrator tools so that you can quickly resolve computer problems over a remote connection A remote management session uses less bandwidth than a full remote control session because only data needs to be transmitted between the host and remote computers Note To use the Remote Management tools the host and remote computers must be running pcAnywhere 11 x or later User rights re...

Page 146: ...ter Ways to start a remote management session Remote management connections are supported over network and modem connections You must be in a session to access most tools Symantec pcAnywhere lets you start a remote management session in the following ways Starting a remote connection item Using Quick Connect Switching to remote management mode during a session Figure 6 1 shows the Session Manager ...

Page 147: ...nd view dependencies See Viewing services on page 151 Services Lets you view and edit text based system files and save your changes locally or on the host computer See Viewing and editing system files on page 153 Edit System Files Lets you remotely edit the system registry of a host computer over a network or modem connection See Viewing and editing the system registry on page 154 Edit Registry Le...

Page 148: ...ing tasks remotely The Task Manager lets you view and control applications and processes that are running on the host computer to which you are connected This feature functions like the Windows Task Manager except that commands are run on the host computer for example a support customer s computer The results are displayed on the remote computer for example a helpdesk computer in the pcAnywhere Se...

Page 149: ... file name to the executable that you want to run This feature supports non graphical based programs only To view or change process status 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Task Manager 3 To change process status in the right pane on the Processes tab right click a process and then select one of ...

Page 150: ...Break Editing the exclusion list Symantec pcAnywhere maintains a list of unsupported commands in an exclusion list If you type a command that is included in this list pcAnywhere traps the command and then prompts you to switch modes If you type the Edit command pcAnywhere prompts you to select Edit System Files and then displays the file that you requested in the right pane of the Edit System File...

Page 151: ...ugh the tabs 3 In the Command Prompt Exclusion List window do one of the following To add a command under Excluded command type a command and then click Add To remove a command under List of excluded commands select a command and then click Remove 4 Click OK Viewing services The Services feature lets you view all services that are running on the host computer This feature functions like the Servic...

Page 152: ...n To change the startup mode of a service 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Services 3 In the right pane right click the service that you want to change and then select the startup mode Changing the logon properties for a service By default the operating system assigns most services to the local ...

Page 153: ...le to others by email if the email program that is installed on your computer supports the Messaging Application Programming Interface MAPI An example of a MAPI enabled email program is Microsoft Outlook Non MAPI enabled email programs might not support this feature Symantec pcAnywhere stores the system file in memory on the local computer as you work in the Edit System Files window When you end t...

Page 154: ...istry of a host computer over a network or modem connection This feature functions like the Windows Registry Editor except that you cannot view or edit security permissions for individual registry keys Warning This tool lets you edit the system registry on a host computer Incorrect changes might result in system damage You should back up the registry on the host computer before performing this pro...

Page 155: ... displayed in the window and helps you quickly find the information that you need To view the event log 1 In the Session Manager window on the left navigation bar under Session Manager click Remote Management 2 Under Remote Management click Event Log 3 In the right pane in the list box at the bottom of the window select the log that you want to view The System Log is displayed by default 4 To view...

Page 156: ...during a remote management session The remote management session ends after you send the command Symantec pcAnywhere lets you configure options for saving data and notifying the host user about the action that you are about to perform For restart and shut down commands you can prompt users to close open programs and save their work You can also configure pcAnywhere to forcibly close open programs ...

Page 157: ... session ends after you send the command You can configure options for saving data and notifying the host user about the action that you are about to perform For the log off command you can prompt users to close open programs and save their work You can also configure pcAnywhere to forcibly close open programs without saving data This lets pcAnywhere close programs that might require user interact...

Page 158: ...s to one or more computers Symantec pcAnywhere lets you send a shut down restart log off user or lock computer command to one or more computers without starting a full remote session When you select one of these commands pcAnywhere prompts you for caller logon credentials and configuration information to connect to the host computers If the host computers are running Windows Vista XP 2003 Server 2...

Page 159: ...omatically prompts you for this information The caller logon credentials that you specify in the Remote Management Properties window are sent to each computer that you have selected If a remote connection item is already configured to send logon credentials automatically you can configure pcAnywhere to override the preconfigured logon information To configure host logon credentials for remote mana...

Page 160: ...nfigure options to save data and notify the host user about the action that you are about to perform You can prompt users to close open programs and save their work You can also configure pcAnywhere to forcibly close open programs without saving data This lets pcAnywhere close programs that might require user interaction to end a task for example saving a document Some programs do not support forc...

Page 161: ...Prompt user Allow user to cancel Lets you type a message that you want to send to the host user This option is available only if you select Prompt user Message to display Forcibly closes any programs that are running The user will lose any unsaved data Close open programs without saving data 2 Click OK Ending a remote management session Ending a session returns you to the main Symantec pcAnywhere ...

Page 162: ...r window on the left navigation bar under Session Manager click End Session 2 In the confirmation window click Yes If you have permission to restart the host computer you can choose whether the host should accept other connections or cancel the host by restarting the computer Supporting computers and servers remotely What you can do during a remote management session 162 ...

Page 163: ...queue other files You must be in session to access the File Trasfer window The first time that you open the File Transfer window it lists the files and folders under My Computer You can specify another initial file transfer location as well as other file transfer preferences by editing the default preferences See About file transfer preferences on page 168 In the File Transfer window the left pane...

Page 164: ...cess This list is dynamic The most recently typed path name is listed at the top and older path names are replaced by newer ones You can maintain a separate Go list for the host and remote computers Note To use this feature both computers must be running pcAnywhere version 10 0 or later To go to a recently visited file location In the File Transfer window in either the left or right pane click the...

Page 165: ... files using wildcard characters If you want to select only certain files in a folder or are unsure of the exact file name you can use wildcard characters to select the files that meet your search criteria You can use the following wildcard characters Wildcard patterns are stored in a list so that you can select the ones that you use frequently You can type a string of wildcard characters to tag s...

Page 166: ... items by date last modified 4 Type the number of days by which you want to search 5 Click OK Managing files and folders You can perform basic file and folder management tasks such as copying moving and deleting files or folders on the host or remote computer These tasks are automatically added to the Command Queue You can save the command queue file to use later to automate tasks See About the Co...

Page 167: ...r folder You can copy a file or folder from one computer to another To copy a file or folder 1 In the File Transfer window right click the file or folder that you want to copy and then click Copy 2 Navigate to the location in which you want to place the copy 3 Right click and then click Paste 4 In the confirmation dialog box click Yes Comparing folders The Compare Folders feature lets you quickly ...

Page 168: ...2 Selecting a start up location Symantec pcAnywhere lets you specify the default directory or folder from which the File Transfer window opens on the remote computer after a session is started The File Transfer window automatically open in the location of the most recent file transfer but you can change the start up location If the location that you specify no longer exists or cannot be found the ...

Page 169: ...ming an action that might result in data loss such as replacing an older file with a newer one You should change this setting if you plan to perform an automatic file transfer and will not be available to respond to a confirmation prompt To select an overwrite option 1 In the Symantec pcAnywhere window on the Edit menu click Preferences 2 In the pcAnywhere Options window on the File Transfer tab u...

Page 170: ...ention is required Suppress error messages 3 Click OK Ways to start a file transfer session Symantec pcAnywhere lets you start a file transfer session in the following ways Starting a remote connection item that is configured to start in File Transfer mode Using Quick Connect Switching to file transfer mode during a session Symantec pcAnywhere prompts you for caller logon credentials to connect to...

Page 171: ... transfers files from your computer to the computer to which you are connected The left pointing arrow transfers files from the computer to which you are connected to your computer Canceling a file transfer operation Depending on the speed of your connection and the number and size of the files that are included in the operation you can cancel the transfer of the file that is currently being sent ...

Page 172: ...he Command Queue on page 175 To view the Command Queue during a file transfer operation 1 In the Session Manager window on the left navigation bar click Command Queue 2 In the Command Queue window select the command that you want to change and then on the left navigation bar under Command Queue select the action that you want to perform You can cancel or remove one or more commands and move a comm...

Page 173: ...wo folders Files are added or removed from one folder to match the contents of the other folder Synchronizing folders You can synchronize folders to ensure that the host and remote computers each have copies of the most recent files If one folder contains a file that the other folder does not have the missing file is added to the other folder If both folders contain a file with the same name the o...

Page 174: ...ization which makes the contents of two folders match by adding files to both cloning overwrites the contents of the destination folder to make it match the contents of the source folder Files and subfolders in the source folder are added to the destination folder if they do not already exist Files and subfolders in the destination folder that do not exist in the source folder will be deleted Dupl...

Page 175: ...ds that are performed in the File Transfer window are automatically added to the Command Queue and run in the background Symantec pcAnywhere lets you save these commands in a queue file cqf to use later or you can create your own command queue file The following are examples of how you can use a command queue file Distribute and install software updates on one or more computers Transfer one or mor...

Page 176: ...eue window You can connect to a host computer later and run the commands that are contained in the queue file For example you can create a queue file to distribute and install software updates on a group of computers on your network The following is an example of how to set up a command queue file Add a command to create a folder on the host computer in which you want to install the software See C...

Page 177: ...f you want to use a system variable to identify a file in the Windows temporary folder named sample txt type the file name as follows TEMP sample txt When the command queue processes an environment variable it first searches for a match in the user variables list If a match cannot be found the command queue then searches the system environment variables list For more information on environment var...

Page 178: ...from the remote computer to the host computer under Source click Remote and then browse to the file that you want to copy or move 5 Do one of the following To copy or move a file from the host computer to the remote computer under Destination click Remote and then browse to the folder in which you want to place the file To copy or move a file from the remote computer to the host computer under Des...

Page 179: ... renamed during a file transfer operation are not automatically added to the Command Queue as rename commands You can manually add rename commands to a command queue file The rename command can be run only on one computer either the host or remote You must provide the full path to files and folders on the host computer You can browse directories on the remote computer To rename a file on the host ...

Page 180: ... add create folder commands to a command queue file The create folder command can be run only on one computer either the host or remote You must provide the full path to files and folders on the host computer You can browse directories on the remote computer To create a folder on the host or remote computer 1 In the Symantec pcAnywhere window on the left navigation bar under pcAnywhere Manager cli...

Page 181: ...ere window on the left navigation bar under pcAnywhere Manager click Command Queues 2 Do one of the following To configure an existing command queue file right click the file and then click Properties To configure a new command queue file on the File menu click New Item Advanced 3 On the Commands tab under Command entry in the Command list select Synchronize 4 Under Remote folder browse to the fol...

Page 182: ...ated on the host computer and you must type the full path to the file 5 Check Wait until command finishes to let the executable file command finish running before the next command begins 6 Click Add 7 Click OK Arranging items in the queue file Symantec pcAnywhere runs the commands that are contained in the queue file sequentially starting with the first item in the list New commands that you add t...

Page 183: ...the next computer in the list This process continues until the list of commands has been completed or attempted on each host computer To add remote connection items to a command queue file 1 In the Symantec pcAnywhere window on the left navigation bar under pcAnywhere Manager click Command Queues 2 In the Command Queues window do one of the following To configure an existing command queue file rig...

Page 184: ...u can configure pcAnywhere to suppress error messages so that no user interaction is required When the command queue encounters a file that cannot be processed it automatically proceeds to the next operation The Command Queue window displays the status as failed Symantec pcAnywhere is configured with optimum settings for file transfer but if you notice a difference in speed or performance you shou...

Page 185: ...4 In the If destination file exists list select the overwrite option that you want to use if a file with the same name already exists in the destination directory Select Verify before overwriting only if you will be present to respond to the prompt 5 Click OK Selecting end of session options for command queues You can select the state in which you want to leave the host computer after the queue ru...

Page 186: ...es 2 Do one of the following To configure an existing command queue file right click the file and then click Properties To configure a new command queue file on the File menu click New Item Advanced 3 On the Settings tab in the After queue ends list select Disconnect 4 Click OK Generating a command queue report automatically You can have pcAnywhere automatically generate a report that provides the...

Page 187: ...f a user Symantec pcAnywhere lets you automatically lock a host computer or log off the user who is logged on to the host computer after the queue file runs To use these features the host and remote computers must have the remote management components installed You can configure options for saving data and notifying the host user about the action that you are about to perform For the logoff comman...

Page 188: ... Select any of the following Notifies the user about the action that you are about to perform Select the number of seconds that the user has to respond to the prompt If the timeout period expires the action is carried out automatically Prompt user Sends a confirmation prompt to the host user This option is available only if you select Prompt user Allow user to cancel Lets you type a message that y...

Page 189: ...This lets pcAnywhere close programs that might require user interaction to end a task for example saving a document Some programs do not support forcible termination To restart or shut down a host computer 1 In the Symantec pcAnywhere window on the left navigation bar under pcAnywhere Manager click Command Queues 2 Do one of the following To configure an existing command queue file right click the...

Page 190: ...hat you perform in the Session Manager are automatically added to the Command Queue Files transfer in the background so that you can continue to work or queue other files After the queue runs you can modify the order of operations add or remove commands and rearrange the order of commands When you finish working in the command queue you can print a report of the command queue tasks You can also ma...

Page 191: ...command list To arrange commands in the command list 1 In the Session Manager window on the left navigation bar click Command Queue 2 In the right pane in the Command Queue list select the command that you want to move 3 On the left navigation bar under Command Queue do one of the following To move a command up in the order of commands click Move Command Up To move a command down in the order of c...

Page 192: ...cally on page 186 To generate a command queue report on demand 1 In the Session Manager window on the left navigation bar click Command Queue 2 On the left navigation bar under Command Queue click Generate Report 3 In the Save As dialog box in the Save in box select the folder location for the report file 4 In the File name box type the file name 5 In the Save as type box select a file type for th...

Page 193: ... As the command queue file runs pcAnywhere connects to each host computer sequentially using the connection and security information that is configured in the remote connection items or in Quick Connect After running the commands on the first computer in the connection list pcAnywhere ends the connection and then connects to the next computer in the list This process continues until the list of co...

Page 194: ...ndow on the left navigation bar under pcAnywhere Manager select one of the following Remotes Quick Connect 2 In the right pane do one of the following To run a command queue file by using the connection settings that you configured in a remote connection item in the right pane right click the connection item that you want to use and then click Start Command Queue To run a command queue file on one...

Page 195: ...nel System and Maintenace Schedule Tasks In Windows XP 2003 Server 2000 on the Windows taskbar click Start Settings Control Panel 2 Double click Scheduled Tasks 3 Double click Add Scheduled Task to start the wizard 4 In the Scheduled Task Wizard window click Next 5 Browse to the folder that contains your command queue files cqf and then select the one that you want to schedule Symantec pcAnywhere ...

Page 196: ...rify your settings 15 Click Finish This adds the command queue file to the list of scheduled tasks in the Scheduled Task folder Automating file transfer and management tasks Running a command queue file 196 ...

Page 197: ...m unauthorized access When you set up a host computer so that others can connect to it one of your primary concerns should be to protect the host from unauthorized access Symantec pcAnywhere requires that you set up logon credentials for users who connect to your computer and that you select an authentication method to verify their identities See About authentication in pcAnywhere on page 198 You ...

Page 198: ...imit the access rights of a user or group of users on the host computer See About access rights on page 206 You can also hide a host computer from network search results for example to minimize a server s exposure on a network See Hiding the host name from network search results on page 204 Limit access to the host computer Symantec pcAnywhere provides administrators with a number of global securi...

Page 199: ...the list of users and passwords that are maintained by pcAnywhere on the host computer This method of authentication is the least secure To configure a caller to use pcAnywhere Authentication 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then click Properties...

Page 200: ...These types of authentication validate a user or group of users by checking a list that is stored on the directory server To configure a caller to use directory server based authentication 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then click Properties 3 ...

Page 201: ...e select the Windows based authentication method that you want to use 4 Under Caller list click the New Item icon 5 In the Caller Properties window on the Identification tab select one of the following Lets you configure a caller account for an individual user User Lets you configure a caller account for a group of users Group 6 Under Domain select a computer or domain name 7 Under Account select ...

Page 202: ...r to use Web based authentication Web based authentication types validate users by checking a user list that is associated with the Web based service Symantec pcAnywhere supports FTP HTTP and HTTPS To configure a caller to use Web based authentication 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connecti...

Page 203: ... 3 In the Host Properties window on the Security Options tab under Login options select any of the following Lets you use a combination of uppercase and lowercase letters in a password This setting applies to pcAnywhere Authentication only Make passwords case sensitive Specifies how much time a remote user has to log on successfully The default value is three minutes Limit time to complete login S...

Page 204: ...n the host after the connection is made to prevent others at the host site from viewing the session Blank PC screen after connection Lets you lock the host computer or log off the current user once the connection is made Secure workstation after connection 4 Click OK Hiding the host name from network search results When a remote user starts a remote session using a TCP IP network connection and ha...

Page 205: ...ing over a modem or ISDN When a remote user attempts to connect to the host the host computer terminates the connection and then calls back the remote computer at a preconfigured number If the remote computer is not waiting for a connection at that number the host cancels the session To call back remote users 1 In the Symantec pcAnywhere window in Advanced view on the left navigation bar click Hos...

Page 206: ...ty time limit to protect against denial of service You can change these settings for an individual user or group of users Symantec pcAnywhere also lets you further limit users who connect to your computer from performing certain functions for example restarting your computer Depending on your operating system you can also restrict users from accessing specific drives Symantec pcAnywhere lets admin...

Page 207: ... configure caller rights 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane under Hosts right click the connection item that you want to configure and then click Properties 3 In the Host Properties window on the Callers tab right click the caller item that you want to configure and then click Properties 4 In the Caller Properties window ...

Page 208: ... the Host Properties window on the Callers tab right click the caller item that you want to configure and then click Properties 4 In the Caller Properties window on the Privileges tab click Specifyindividual caller rights 5 Under Time limits select any of the following Automatically disconnects the remote user after a specified period of time Limit time allowed per session Automatically disconnect...

Page 209: ...e box next to the day is clear there are no day or time restrictions 7 In the Between drop down list select the time of day in which the time restriction starts for that day 8 In the And drop down list select the time of day in which the restriction ends for that day 9 Click OK About session security Symantec pcAnywhere provides the following options to help protect the security of your host sessi...

Page 210: ...estriction applies only to that session See What you can do during a remote control session on page 121 Giving full control of the keyboard and mouse to the host user locks the keyboard and mouse on the remote computer during a session Use this setting if you are hosting a demonstration or training session to protect the session from interruptions Giving full control of the keyboard and mouse to t...

Page 211: ...This option sets a time limit for all sessions Symantec pcAnywhere also lets you configure time limits for individual callers When you set a time limit for a session you should ensure that you allow remote users sufficient time to perform their tasks See Setting time limits for callers on page 207 To set inactivity time limits for sessions 1 In the pcAnywhere window in Advanced View on the left na...

Page 212: ...validation process visit the Web site for the National Institute of Standards and Technology at the following URL http csrc nist gov cryptval 140 2 htm For more information about the Symantec Cryptographic Module and other cryptographic modules that have passed FIPS 140 1 or 140 2 validation testing visit the Web site for the National Institute of Standards and Technology at the following URL http...

Page 213: ...he public key encrypts Like symmetric encryption public key encryption encrypts and decrypts data by using the same set of symmetric cryptographic keys The difference is in the key exchange protocol that is used While symmetric encryption uses an anonymous protocol public key encryption uses a strongly authenticated protocol During the key exchange the sender generates a symmetric key and encrypts...

Page 214: ... for symmetric encryption pcAnywhere automatically raises the encryption level on the host to symmetric If either the host computer or the remote computer is running pcAnywhere 11 0 x or earlier and the encryption levels or algorithms do not match Symantec pcAnywhere attempts to lower the encryption level on the computer that is using the higher level to match the encryption level on the computer ...

Page 215: ...use and the encryption key length Larger key lengths provide stronger levels of security but might impact performance See Understanding the performance trade offs on page 213 The Microsoft CryptoAPI is required to support RC4 symmetric encryption in pcAnywhere You must have Microsoft Internet Explorer 6 x or later installed on your computer to ensure that you have the latest version of the Microso...

Page 216: ...puter are running pcAnywhere 11 5 or later and the encryption levels do not match pcAnywhere automatically raises the encryption level on the computer that is using the lower level to match the encryption level on the computer that is using the higher level To deny connections from remote computers that use lower encryption 1 In the Symantec pcAnywhere window in Advanced View on the left navigatio...

Page 217: ...n Connections with computers that are set to any other encryption level are denied Configuring pcAnywhere to use public key encryption on Windows Vista Although a user can be logged on as an administrator on Vista it runs all applications with standard user privileges When the host is configured to run as a service it looks for the certificates in the computer s store Since the standard user does ...

Page 218: ...le to send to another user 1 In Microsoft Internet Explorer on the Tools menu click Internet Options 2 In the Internet Options window on the Content tab click Certificates 3 Select your certificate and then click Export For more information see the documentation for Microsoft Internet Explorer Setting up a certificate store A certificate store is a secure database that contains one or more certifi...

Page 219: ...l computer s certificate store To locate certificates and private keys 1 In Windows Explorer locate and double click the following file Program Files Symantec pcAnywhere MachKey exe 2 In the MACHKEY Certificate Copy Utility dialog box under My store select the certificates that you want to copy to the local computer s certificate store The host computer retrieves the public key from the certificat...

Page 220: ... properties window on the Encryption tab under Settings in the Level list click Public key 4 In the Algorithm list select the algorithm type 5 In the Key length list select the key length The options that are available depend on the algorithm that you select and your operating system 6 To refuse a connection with a computer that uses a different algorithm do one of the following If you are configu...

Page 221: ...following If you are configuring a remote connection item check Prevent connections to hosts set for a different algorithm If you are configuring a host connection item check Deny connections from remotes requesting a different algorithm 7 Click Public Key Encryption Wizard Follow the on screen instructions to set up the private key container and certificate common name 8 When you are finished cli...

Page 222: ...right click the connection item that you want to protect and then click Properties 3 In the properties window on the Protect Item tab type a password 4 Retype the password for confirmation 5 Select the actions that should require a password 6 Click OK To protect a caller account 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click Hosts 2 In the right pane right cl...

Page 223: ...tion items to ensure that you are taking advantage of the security features in pcAnywhere It helps you identify areas where you might be at risk The Host Assessment Tool only checks for the security settings that are supported by your computer configuration For example case sensitive passwords are applicable only if the host computer uses pcAnywhere authentication If the Host Assessment Tool detec...

Page 224: ...on of the host connection items before running a scan See Specifying the location of the host connection items on page 225 To run the Host Assessment Tool 1 In the Symantec pcAnywhere window in Advanced View on the left navigation bar click pcAnywhere Tools 2 In the right pane under Application double click Host Assessment Tool 3 In the Host Assessment Tool window under Host List select the host c...

Page 225: ...means Table 9 1 Host Assessment Tool status indicators Explanation Indicator Signifies an area of concern This security setting is not in use or is not configured as securely as it should be Red triangle Spotlights a security feature that is not in use but that is worth considering This indicator is intended to increase awareness Some features might not be appropriate for your environment Yellow d...

Page 226: ...iew on the left navigator bar click pcAnywhere Tools 2 In the right pane under Application double click Host Assessment Tool 3 In the Host Assessment Tool window click Learn More Saving scan results The Host Assessment Tool lets you save the results of a scan in a comma separated values CSV format file This file can be sent to an administrator as a configuration or security monitoring tool or used...

Page 227: ... on your environment you can send information about events that occurred during a session to a pcAnywhere generated log file the Windows Event Viewer or a Simple Network Management Protocol SNMP console Symantec pcAnywhere supports centralized logging so that you can archive the logs on a secure central server Although logging can be a useful tool be aware that tracking some types of events such a...

Page 228: ... In Windows Vista the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to the built in administrator account 2 In the pcAnywhere Options window on the Event Logging tab check Enable SNMP traps To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the tabs 3 Click Add 4 In the SNMP Trap Destina...

Page 229: ...er you must have access rights to the server See About logging information to a central server on page 231 To generate a pcAnywhere log file 1 In the Symantec pcAnywhere window on the Edit menu click Preferences In Windows Vista the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to the built in administrator account 2 In the pcAnywhere ...

Page 230: ... Windows Vista the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to the built in administrator account 3 In the pcAnywhere Options window on the Event Logging tab check Enable Windows Event Viewer logging To find this tab click the left and right arrows in the pcAnywhere Options window to scroll through the tabs 4 Select any of the fol...

Page 231: ...this prompt if you are logged on to the built in administrator account 3 In the pcAnywhere Options window on the Event Logging tab check Enable pcAnywhere log generation 4 Check Record pcAnywhere log on central server 5 In the Path box type the full path to the location on the server in which you want to generate the log file 6 To specify the authentication information needed to access the server ...

Page 232: ...uthentication information needed to access the computer click Advanced 7 In the Authentication Information dialog box in the User name box type your user name 8 In the Password box type your password 9 If you are connecting to a Windows Vista XP 2003 Server 2000 host and have been assigned to a domain in the Domain box type your domain name 10 Click OK This returns you to the Event Logging tab fro...

Page 233: ...4 In the Choose Input Log file window select the event log file PL9 from which you want to generate a report and then click Open If you do not see a PL9 file you should verify that you have enabled pcAnywhere logging to a local log file See Generating a pcAnywhere log file on page 229 5 In the Host and Remote Session Log Report dialog box select the report type that you want to use 6 Type the date...

Page 234: ...e source log file 7 Click OK If you are creating an archive file pcAnywhere prompts you for a file name and the location in which you want to save the file About recording and replaying sessions Symantec pcAnywhere lets you record sessions for later playback For example as a host user demonstrates a complex procedure you can record the host screen instead of taking notes Later you can replay the r...

Page 235: ...omputer the size of the record file can become large To automatically record a remote session 1 In the Symantec pcAnywhere window on the left navigation bar click Remotes 2 In the right pane right click the connection item that you want to modify and then click Properties 3 In the Remote Properties window on the Remote Control tab under Remote session recording check Record session in file for lat...

Page 236: ...one of the following To store the file locally on the host computer under Folder to store record files type the location on the host computer in which you want to store the record file To store the file on a central server click Browse and then select the network computer and file location on which you want to store the record file Some host servers require a password to save files on the system C...

Page 237: ...ndow Stop Pauses and resumes the replay You must pause the replay to take a snapshot or save that part of the session in a separate file Pause Controls the speed of the replay Move the slider to the right to speed up the replay or to the left to slow it down Speed Lets you save a picture of the screen You must pause the replay before you can take a snapshot Take Snapshot Lets you save the session ...

Page 238: ...appears on your screen and begins replaying the recorded session 7 When you are finished on the File menu click Exit Saving information from a recorded session You can save information from a recorded session in a raw binary file You can also take a snapshot of the displayed screen To save information from a recorded session 1 During the replay on the Playback Control Panel click Pause 2 Select on...

Page 239: ...remotely access multiple computers across Windows Linux and Mac OS X platforms You can monitor multiple computers and view all of your sessions in a single window You can perform basic remote control tasks and transfer files between computers You can also transfer files between host computers Installing Symantec pcAnywhere CrossPlatform You can install Symantec pcAnywhere CrossPlatform on Windows ...

Page 240: ...ory click Change In the Change Current Destination Folder panel browse to the folder location where you want to install pcAnywhere CrossPlatform and then click OK Then in the Destination Folder panel click Next 7 In the Ready to Install the Program panel click Install The desktop shortcut and start menu shortcut for pcAnywhere CrossPlatform are created by default If you do not want to create these...

Page 241: ...ere CrossPlatform Installing pcAnywhere CrossPlatform on Mac OS X The installation for Mac OS X includes file transfer remote and host capabilities During installation you can choose between a typical installation or a custom installation The typical installation installs the full product version The custom installation lets you exclude the host capabilities from the installation You must have roo...

Page 242: ...CrossPlatform Starting pcAnywhere CrossPlatform You can run pcAnywhere CrossPlatform on a Windows Linux or Mac OS X computer In Windows the pcAnywhere CrossPlatform installation program places a program icon on your desktop unless you selected not to do so during the installation You can start the program from the desktop shortcut or from the Start menu In Linux you must start pcAnywhere CrossPlat...

Page 243: ...of the host computer You can broaden the host search to include additional subnets To connect to a host computer through pcAnywhere CrossPlatform 1 In the pcAnywhere CrossPlatform main window on the File menu click Connect 2 In the pcAnywhere CrossPlatform secondary window do one of the following In the Enter IP address or host name to connect box type the IP address or computer name of the host c...

Page 244: ... are using symmetric encryption pcAnywhere also raises the algorithm levels if the one of the computers is using a lower level For example if the host encryption level is configured for pcAnywhere encoding and the remote encryption level is configured for symmetric encryption pcAnywhere automatically raises the encryption level on the host to symmetric If either the host computer or the remote com...

Page 245: ...onnect to pcAnywhere host computers that use serial IDs for securing sessions You must embed the same serial ID that the host computer uses in your pcAnywhere CrossPlatform configuration for the host computer to accept the connection To connect to a serialized host through pcAnywhere CrossPlatform 1 In the pcAnywhere CrossPlatform main window on the File menu click Connect 2 In the pcAnywhere Cros...

Page 246: ... the same time Tiled Figure 11 1 shows the pcAnywhere CrossPlatform session window Figure 11 1 pcAnywhere CrossPlatform session window Table 11 1 lists the tasks that are available on the pcAnywhere CrossPlatform toolbar during a session You can also access these options from the menu Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session 246 ...

Page 247: ...deo settings and navigation settings during a pcAnywhere CrossPlatform session These features are only available if you are connected to the Windows full host See Increasing video performance during a pcAnywhere CrossPlatform session on page 249 Preferences Lets you copy clipboard content from the host clipboard to the remote or vice versa This feature is only available if you are connected to the...

Page 248: ...Transfer icon To transfer files between a remote computer and a host computer you must be in the tabbed view See Navigating in a pcAnywhere CrossPlatform session on page 245 2 Select the file that you want to transfer and drag it to the other computer To transfer files between host computers 1 In the pcAnywhere CrossPlatform Session Manager window on the toolbar click the File Transfer icon To tra...

Page 249: ...computer screen Lowering the number of colors that are displayed increases performance If a sharper display is more important to you than color use the 4 colors setting 3 Check Reduce host desktop to match remote to synchronize the resolution settings on the host computer to match the settings on the remote computer 4 Click OK To adjust the video rate during a pcAnywhere CrossPlatform session 1 In...

Page 250: ...pen You can reuse these connection files for subsequent connections To save a pcAnywhere CrossPlatform connection file 1 In the pcAnywhere CrossPlatform Session Manager window on the File menu click Save Connection File This saves the connection information for each active session 2 In the Save window select the location in which you want to save the file 3 In the File name box type a name for the...

Page 251: ...CrossPlatform session You can end one or more pcAnywhere CrossPlatform sessions at a time To end a pcAnywhere CrossPlatform session 1 In the pcAnywhere CrossPlatform Session Manager window do one of the following To end a single session on the toolbar select the End Session icon To end all of your sessions on the File menu click Close all Connections 2 In the End session window click Yes 251 Conne...

Page 252: ...Connecting across multiple platforms Navigating in a pcAnywhere CrossPlatform session 252 ...

Page 253: ...t that is embedded in a Web browser You can run the Web Remote from the pcAnywhere installation CD or from a server hard drive or removable media device The Web Remote offers full screen remote control for desktop and laptop host computers You can run the Web Remote from remote computers or servers that run the Windows Linux or Mac OS X operating system Symantec pcAnywhere Web Remote supports conn...

Page 254: ...r It does not contain binary files or executable code so you do not need to install the program When you start pcAnywhere Web Remote the applet is downloaded and embedded in your browser You can start the Web Remote directly from the pcAnywhere installation CD You can also copy the Web Remote files onto your hard drive server or a removable media device This lets you start the Web Remote without u...

Page 255: ...42 2 In the pcAnywhere installation window click View Administrator Tools 3 Click Launch Symantec pcAnywhere Web Remote Starting the Web Remote from a hard drive server or removable media You can run the Web Remote files from a hard drive server or removable media This lets you start the Web Remote without using the pcAnywhere installation CD You must first copy the Web Remote files to the locatio...

Page 256: ...tart your Web Browser 2 On the address bar type the following fullpath Symantec pcAnywhere Web Remote index html where fullpath represents the full path to the Symantec pcAnywhere Web Remote folder To start the Web Remote using Windows Linux or Mac OS X 1 Navigate to the folder in which you stored the Web Remote files 2 Double click index html If you are starting the Web Remote from a Linux comput...

Page 257: ...n type depends on the host computing environment For example the host might use Microsoft Active Directory Services ADS or Novell Directory Services NDS to create and maintain user accounts to control access to the network See About authentication in pcAnywhere on page 198 When you connect to a host computer that is running Symantec pcAnywhere 11 5 or later the Web Remote automatically encrypts th...

Page 258: ...rithm that best suits your security and performance needs Each algorithm uses a string of bits that are known as a key to perform the calculations You can strengthen the level of encryption by selecting a higher key length The larger the key length the greater the number of potential patterns that can be created This makes it more difficult to break the encryption code Higher key lengths create st...

Page 259: ...onfigure the encryption level in Web Remote to symmetric The Web Remote raises the encryption level on the host and transmits the session data using symmetric encryption If you are unable to modify the host configuration an alternative is to use pcAnywhere encoding You do this by lowering the encryption level in the Web Remote to pcAnywhere encoding Configuring session encryption You can select th...

Page 260: ...ation about serialization see the Symantec pcAnywhere Administrator s Guide To use a serial ID to secure a connection on Web Remote 1 In the Symantec pcAnywhere Web Remote window click Advanced 2 In the Serial ID box type the serial ID number that is required to connect to the host Serial IDs must be a numeric value between 0 and 65 535 You must use the same serial ID as the host Editing port sett...

Page 261: ... that are waiting on the default data port 5631 You can also search other subnets for available hosts To connect to a host in the host list 1 In the Symantec pcAnywhere Web Remote window click Advanced 2 In the Advanced Options window under Encryption configure your encryption settings 3 Click OK 4 In the Symantec pcAnywhere Web Remote window click Configure TCP IP 5 In the Configure TCP IP dialog...

Page 262: ... under Encryption configure your encryption settings 3 Click OK 4 In the Symantec pcAnywhere Web Remote window under Manual entry type the computer name or IP address of the host computer to which you want to connect 5 Click Connect 6 In the Authentication dialog box next to Login Name type your logon name 7 In the Password box type your password If you are connecting to a host that is configured ...

Page 263: ...ription Option Icon Sizes the host screen to fit in the display area of the Web Remote session window Use this option when the host computer uses a higher screen resolution than the remote computer Screen Scale Lets you scroll through the screen in any direction using the mouse See Using ezScroll to navigate during a Web Remote session on page 265 ezScroll 263 Connecting from a Web browser What yo...

Page 264: ...rs only Restart host computer Opens the online help Help Ends the remote control session See Ending a Web Remote session on page 266 End session Transferring clipboard contents on Web Remote During a remote control session you can transfer content that is contained in the clipboard between the host and remote computers Sending graphics might slow down the speed of the transfer To transfer clipboar...

Page 265: ... to navigate during a Web Remote session During a Web Remote session you can activate the ezScroll feature to scroll through the screen in any direction by using the mouse You can activate ezScroll from the toolbar or by using a shortcut key You can choose the shortcut key that you want to use To activate ezScroll from the toolbar 1 In the session window on the toolbar click ezScroll 2 Press and h...

Page 266: ... until the host session is restarted See Ways to connect to a host through Web Remote on page 261 To end a Web Remote session 1 In the Web Remote session window do any of the following On the Host menu click End session On the Web Remote toolbar click the End session icon On the browser title bar click the Close icon 2 In the End Session window click Yes Connecting from a Web browser What you can ...

Page 267: ...anagement session Managing connection items on a mobile device About closing Symantec pcAnywhere Mobile About Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile provides secure remote access to computers and servers from a mobile device It lets you use your device to quickly troubleshoot and resolve helpdesk issues support and maintain servers or work remotely Symantec pcAnywhere Mobile support...

Page 268: ...e settings for the computers to which you frequently connect See Configuring a custom connection item on your mobile device on page 276 You can manage your connection items in a variety of ways See Managing connection items on a mobile device on page 298 Manage connection settings You can view and manage navigation and display options before and during a session See Modifying navigation preference...

Page 269: ...le You must also have the hardware that is required to connect your device to your computer Note pcAnywhere Mobile will not work with the Sync center that is installed with Vista You must use the Windows Mobile Device Center for pcAnywhere Mobile to work on Vista Table 13 1 lists the minimum resources that are required to install pcAnywhere Mobile on your computer Table 13 1 Computer system requir...

Page 270: ...ymantec pcAnywhere Mobile on page 299 Installing Symantec pcAnywhere Mobile Symantec pcAnywhere Mobile creates a folder on your computer that contains the program files for pcAnywhere Mobile It places the pcAnywhere Mobile folder in your Microsoft ActiveSync directory unless you select a different location during the installation process You should install the program in your ActiveSync directory ...

Page 271: ... has been replaced with the Windows Mobile Device Center The default directory is Windows WindowsMobile pcAnywhereMobile To change the installation directory on your computer click Change In the Change Current Destination Folder panel in the Look in drop down list select the folder in which you want to install pcAnywhere Mobile and then click OK Then in the Destination Folder panel click Next 9 In...

Page 272: ...gram manually on page 42 4 In the list of installation options click InstallSymantecpcAnywhereMobile 5 In the Welcome panel click Next 6 Accept the terms of the license agreement and then click Next 7 In the Customer Information panel type a user name and an organization name and then click Next 8 In the Destination Folder panel do one of the following To install pcAnywhere Mobile in the default d...

Page 273: ...ch you want to install pcAnywhere Mobile on your device and then click OK 3 On your device check for any messages that require you to perform additional steps to complete the installation 4 On your computer in the Application Downloading Complete window click OK Uninstalling Symantec pcAnywhere Mobile Before you uninstall pcAnywhere Mobile you should ensure that you have no active pcAnywhere sessi...

Page 274: ...ect your device to your computer Microsoft ActiveSync or Windows Mobile Device Center should start automatically If not you must open the program 2 Ensure that pcAnywhere Mobile is not running on your device 3 On your computer in the Microsoft ActiveSync or Windows Mobile Device Center window on the Tools menu click Add Remove Programs 4 In the Add Remove Programs window uncheck Symantec pcAnywher...

Page 275: ...re Mobile the program is added to your task list on the Start menu Symantec pcAnywhere Mobile remains in memory until you end the program See About closing Symantec pcAnywhere Mobile on page 299 Figure 13 1 shows the main screen for pcAnywhere Mobile Figure 13 1 Main pcAnywhere Mobile screen Title bar Connection items Command bar To start Symantec pcAnywhere Mobile Tap Start Programs pcAnywhere 27...

Page 276: ...ice You can create connection items to save and reuse the connection settings for the host computers to which you frequently connect Symantec pcAnywhere Mobile names the connection item New Host to Call and adds it to the connection item list on the main product screen It stores the connection item in the All Folders folder on your device You can edit the settings in the connection item You can al...

Page 277: ... to which you want to connect 4 To start the connection in remote management mode check Start in remote management mode This option lets you access commonly used administrator tools to quickly resolve computer problems over a mobile connection This option is supported only on Windows Vista XP 2003 Server 2000 computers that are running pcAnywhere 11 5 or later See What you can do during a remote m...

Page 278: ... the host computer and your device See Encrypting your mobile sessions on page 280 Security You can specify the alternate ports that the host computer is using if necessary See Specifyingthehostportsformobileconnections onpage282 Ports 6 Do one of the following To save the connection settings without starting a connection on the navigation bar tap OK To connect to the host computer on any properti...

Page 279: ... pcAnywhere Gateway or Access Server Symantec pcAnywhere Gateway facilitates the process of finding and connecting to host computers that are behind a firewall router or other Network Address Translation NAT device It is included on the Symantec pcAnywhere installation CD The pcAnywhere Access Server is a stand alone server that is purchased separately Symantec pcAnywhere Mobile can discover the p...

Page 280: ... encryption level on the computer that is using the higher level If you are using symmetric encryption pcAnywhere also raises the algorithm levels if the one of the computers is using a lower level For example if the host encryption level is configured for pcAnywhere encoding and the remote encryption level is configured for symmetric encryption pcAnywhere automatically raises the encryption level...

Page 281: ... a third party This encryption level is compatible with earlier versions of pcAnywhere that do not support stronger encryption techniques pcAnywhere encoding Symmetric encryption encrypts and decrypts data by using a set of symmetric cryptographic keys that are randomly generated for each connection Symantec pcAnywhere Mobile automatically negotiates a pair of symmetric encryption keys which are u...

Page 282: ...nformation about serialization see the Symantec pcAnywhere Administrator s Guide To use a serial ID to secure a connection 1 On the main pcAnywhere Mobile screen on the command bar tap Tools Options 2 On the Options screen on the Serial ID tab enter the serial ID number that is required to connect to the host computer Serial IDs must be a numeric value between 0 and 65 535 You must use the same se...

Page 283: ...and this search to include multiple subnets When you add a subnet address the results of the host discovery list are automatically available to all new and existing connection items Symantec pcAnywhere Mobile searches for pcAnywhere hosts that are waiting on the standard data port 5631 If a host is configured to use a different port you must include the port number in the connection item on your d...

Page 284: ...ymantec pcAnywhere Mobile lets you quickly connect to another computer with minimal setup Before connecting you must know the computer name or IP address of the host computer and the logon information You can select from a list of available hosts or you can enter the IP address or computer name of the computer to which you want to connect If your device has network access pcAnywhere Mobile searche...

Page 285: ...ied host Enter the computer name or IP address of the computer to which you want to connect 4 To start the connection in remote management mode check Start in remote management mode This option lets you access commonly used administrator tools to quickly resolve computer problems over a mobile connection This option is supported only on Windows Vista XP 2003 Server 2000 computers that are running ...

Page 286: ...ncrypting your mobile sessions on page 280 Security You can specify the ports that the host computer is using if necessary See Specifyingthehostportsformobileconnections onpage282 Ports 6 On any properties tab tap Connect to connect to the host computer Navigating in the Symantec pcAnywhere Mobile session screen Symantec pcAnywhere Mobile opens in a remote control session unless you selected to st...

Page 287: ...he ezZoom feature lets you select a portion of the session screen to magnify it Symantec pcAnywhere Mobile starts the session with ezZoom turned on unless you turn it off ezZoom The screen scaling option lets you switch between full screen and magnified views In full screen mode the host desktop is scaled down to fit in the device screen Screen scaling To navigate in the Symantec pcAnywhere Mobile...

Page 288: ...entire host screen on your device 2 To switch back to the magnified view tap Screen scaling again Modifying navigation preferences during a mobile session Symantec pcAnywhere Mobile offers navigational control options to facilitate navigation during a remote control session These options are automatically activated when you start the connection unless you change the navigation preferences You can ...

Page 289: ... cannot see the message you might think the session has locked By checking this option you ensure that such dialog messages appear in a visible part of your screen Host window tracking Automatically moves the remote control screen to follow the cursor movements that are made by the host computer user Host mouse tracking 3 Tap OK Improving performance during a mobile session You can change the colo...

Page 290: ...e 1 Connect to a host computer 2 On the main session screen on the command bar tap Actions 3 Select the task that you want to perform Starting a remote management session in Symantec pcAnywhere Mobile Remote management sessions are supported only on Windows Vista XP 2003 Server 2000 The host computer must be running pcAnywhere 11 x or later Remote management connections to a Windows Linux or Mac O...

Page 291: ...ote management session uses less bandwidth than a full remote control session because only the data needs to be transmitted between the host computer and the device Symantec pcAnywhere Mobile provides the following remote management tools Lets you view and control applications and processes that are running on the host computer to which you are connected Task Manager Lets you run basic DOS command...

Page 292: ... Run option in Windows New Task Lets you cancel a program or command End Task 5 To refresh the screen tap Actions Refresh 6 To close the Task Manager screen on the title bar tap OK Stopping and starting processes from a mobile device The Task Manager feature in Remote Management lets you view information about the processes that are running on the host computer for example CPU and memory use You c...

Page 293: ...n the host computer 4 On the Task Manager screen on the Processes tab select the process that you want to stop and then tap Actions End Process 5 To refresh the screen tap Actions Refresh 6 To close the Task Manager screen on the title bar tap OK To start a process from a mobile device 1 On the Task Manager screen on the Processes tab tap Actions New Task 2 In the Open box do one of the following ...

Page 294: ...you choose to forcibly close programs users will lose any data that has not been saved The lock computer and log off commands do not support Windows XP Fast User Switching To lock a computer or log off a user from a mobile device 1 Connect to a host computer 2 On the main session screen on the command bar tap Actions Remote Management Change Computer State If you started the connection in Remote M...

Page 295: ...g or shutting down a host computer from a mobile device You can restart or shut down a host computer to which you are connected You can give users an opportunity to save their work and close any open programs You can also choose to forcibly close programs that are running without warning the host user For example you might want to forcibly close programs if you are trying to restart or shut down a...

Page 296: ...the Current host state screen under Options tap Prompt User 2 To include a message in the prompt under Message to display enter the text that you want to send 3 To give users the option to cancel the restart or shut down command tap Allow user to cancel 4 Select the number of seconds that the user has to respond to the prompt If the timeout period expires the action is carried out automatically Ru...

Page 297: ...e command that you want to run In the command box tap the drop down list and then select a command from the list of commands that you have previously run This list is empty the first time that you use this feature 5 Tap Enter 6 To stop a command while it is running click Ctrl Break 7 To close the Command Prompt screen on the title bar tap OK To view or edit the exclusion list on a mobile device 1 ...

Page 298: ...move connection items that you no longer need See Removing a connection item from a mobile device on page 299 Renaming a connection item on a mobile device When you create a new connection item Symantec pcAnywhere Mobile names the item New Host to Call You can rename the connection item to better identify the host to which you are connecting To rename a connection item on a mobile device 1 On the ...

Page 299: ...that you want to move 2 Tap Rename Move 3 Do one of the following In the Folder list select the location in which you want to move the connection item In the Location list select the storage location in which you want to move the connection item 4 Tap OK Removing a connection item from a mobile device When you no longer need a connection item you can remove it from your device To remove a connecti...

Page 300: ...e you close pcAnywhere Mobile ensure that you have ended any pcAnywhere Mobile sessions that are running See Ending a mobile session on page 297 For more information about stopping a program that is running in memory see the documentation for your device Connecting from a mobile device About closing Symantec pcAnywhere Mobile 300 ...

Page 301: ...hosts that are running on the same subnet on which the pcAnywhere Gateway service is running You can broaden the search to include additional subnets Symantec pcAnywhere Gateway allows up to five simultaneous TCP IP active sessions and one active modem session Remote users can connect to a gateway computer view the hosts that have been discovered by the gateway and then connect to an available hos...

Page 302: ...nd keep the default ports for gateway Installing Symantec pcAnywhere Gateway You must have administrator rights on the computer on which you want to install Symantec pcAnywhere Gateway Your computer must also meet the minimum system requirements See Symantec pcAnywhere system requirements on page 31 To install Symantec pcAnywhere Gateway 1 Insert the Symantec pcAnywhere CD into the CD ROM drive 2 ...

Page 303: ... after installation 8 The Symantec pcAnywhere Gateway icon is placed on the desktop by default If you do not want this shortcut on your desktop in the Ready to Install the Program Panel under Desktop shortcut uncheck Symantec pcAnywhere Gateway 9 The Symantec pcAnywhere Gateway service starts automatically by default If you do not want the Symantec pcAnywhere Gateway service to start automatically...

Page 304: ...e Windows Start menu If you enable the Windows Firewall while the gateway service is running you must stop the gateway service and restart it To start pcAnywhere Gateway Do one of the following On the Windows Vista taskbar click Start All Programs Symantec Symantec pcAnywhere Gateway On the Windows XP 2003 Server 2000 desktop double click Symantec pcAnywhere Gateway On the Windows XP 2003 Server 2...

Page 305: ...window on the General tab select any of the following Launches the Symantec pcAnywhere Gateway service when you start Windows Launch with Windows Adds the pcAnywhere Gateway icon to the Windows system tray when you start Windows Display Gateway icon in the taskbar 3 Click OK Changing the name that the gateway computer uses Symantec pcAnywhere Gateway uses the Windows computer name to identify the ...

Page 306: ...references window on the Security tab uncheck Display Gateway in TCP IP search results 3 Click OK You must restart the gateway service for this change to take effect Securing the gateway computer You can secure the gateway computer by requiring remote users to use a password each time that they access the gateway computer You can also assign an administrator password to access the Gateway Manager ...

Page 307: ... pcAnywhere Gateway You can monitor the following events When the Symantec pcAnywhere Gateway service is started If a connection is blocked because there are already five active sessions running If a remote user fails to supply the correct password more than three times When the Symantec pcAnywhere Gateway service is stopped Logging events in pcAnywhere Gateway You can send information about event...

Page 308: ...heck Log to the Event Viewer on another computer 4 In the path box type the full path to the location of the computer to which you want to generate the log file 5 To specify the authentication information that is needed to access the computer click Advanced 6 In the Authentication Information window in the User name box type your user name 7 In the Password box type your password 8 If you are assi...

Page 309: ...here Gateway automatically detects the connection devices that are available on your computer 3 Click Details 4 To change the Data port setting in the Port Settings window do one of the following To change the port number in the Data port box type a new port number To reset the port number to the default port click Reset Default 5 To change the Status port setting do one of the following To change...

Page 310: ...Anywhere Gateway uses to search for pcAnywhere hosts To choose how pcAnywhere Gateway discovers hosts 1 In the Gateway Manager window on the Edit menu click Preferences In Windows Vista the operating system might prompt you to approve this action You do not receive this prompt if you are logged on to the built in administrator account 2 In the Preferences window on the Connectivity tab in the UDP ...

Page 311: ...sts select the IP address of the subnet that you want to remove 3 Click Remove 4 Click OK Docking a gateway computer to an access server If your remote access environment includes Symantec pcAnywhere Access Server you can configure pcAnywhere Gateway to dock to the access server Remote users who connect to the access server can see the gateway computer and connect to an available host For more inf...

Page 312: ...d 2 On the navigation bar under Actions click End Session 3 In the confirmation dialog box click Yes Stopping the pcAnywhere Gateway service You can stop the Symantec pcAnywhere Gateway service This action prevents remote users from connecting to host computers through the gateway computer It automatically ends all active sessions No warning is provided to remote users before the session ends To s...

Page 313: ...lors 125 bandwidth modifying connection speeds 109 bitmaps 127 290 broadband 24 C cable modems 23 24 cache files 27 call waiting 79 Callback 205 caller accounts protecting with passwords 222 restricting connection times 208 specifying rights 207 time limits 207 caller rights 207 CAPI 65 carrier detect 67 certificate store 218 certificates 217 chat sessions 91 128 checkerboard background 125 Class ...

Page 314: ...wizard 55 protecting with passwords 222 saving host 69 remote 93 using preconfigured host 70 remote 94 Connection Wizard about 49 55 allowing connections 71 Connection Wizard continued configuring host 55 remote 55 connecting to another computer 94 connections 261 about 56 58 blocking 208 Connection Wizard 55 from pcAnywhere Mobile 284 History 58 on pcAnywhere Mobile 276 over a Web browser 261 sta...

Page 315: ... startup location 168 tagging by wildcard character 165 files 165 folders 165 transferring files 171 using Quick Connect 114 viewing Command Queue 172 File Transfer connection item 94 files comparing 167 copying 177 deleting 167 178 moving 177 renaming 167 179 selecting overwrite options 169 synchronizing 174 FIPS 140 2 certification 212 firewalls 25 99 100 flow control 67 folders adding 166 cloni...

Page 316: ...playing connection information 89 ending abnormally 84 how to 91 securely 83 locking keyboard 125 minimizing 82 optimizing performance 82 playing back 238 host sessions continued recording 235 resizing screen 122 securing 203 starting automatically 82 how to 87 time limits 207 timing out 211 using Internet 23 waiting for connections 87 host status window 82 HTTP authentication 202 HTTPS authentica...

Page 317: ...tomizing 64 Modem default connection item host 70 remote 94 mouse locking 124 210 multicast See conferences N National Institute of Standards and Technology NIST 212 navigation bar pcAnywhere Manager hiding options 54 restoring options 54 Session Manager hiding options 62 restoring options 62 navigation bars hiding 62 resizing 62 showing 62 NetBIOS connections configuring for host 75 remote 99 Net...

Page 318: ...gation bar options 54 pcAnywhere Mobile about 267 adding subnet addresses 283 closing 299 connection items configuring 276 managing 298 connections 276 284 encrypting sessions 280 pcAnywhere Mobile continued ending sessions 297 getting help 268 improving performance 289 installing 270 logon information 278 modifying host ports 282 navigation 286 preferences 288 Quick Connect 284 starting 275 syste...

Page 319: ...ecting to a host 261 ending 266 tasks 262 remote management about 145 290 configuring logon credentials 159 connection item 94 editing system registry 154 locking host computer 157 294 logging off user 157 294 overview 59 restarting host computer 156 295 sending commands to multiple computers 158 sending DOS commands 150 296 shutting down host computer 156 295 software requirements 145 290 uninsta...

Page 320: ...r hosts using Quick Connect 115 using Web Remote 261 subnet settings in pcAnywhere Gateway 310 superuser privileges 207 Symantec Cryptographic Module 212 Symantec LiveUpdate Administration Utility 39 Symantec Packager 31 Symantec pcAnywhere encoding 214 encrypting 214 getting updates 45 log file 229 main components 21 program files 43 registering 43 starting 43 tools Activity Log Processing 233 us...

Page 321: ...mote about 253 changing port settings 260 configuring encryption 257 connecting to a host 261 encryption compatibility 258 entering a serial ID 260 finding hosts 261 in session tasks 262 securing sessions 256 setting up 254 starting 255 supported operating systems 253 using authentication 257 Web site Symantec 29 wildcard patterns 165 window tracking 124 Windows authentication 201 wizards configur...

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