Symantec NORTON INTERNET SECURITY 2004, User Manual

Page: 203 / 230

Troubleshooting
Troubleshoot Rescue Disks
203
Troubleshoot Rescue Disks
Check here for possible solutions to issues that might
arise with Rescue Disks.
My Rescue Disk does not work
See “Create and
use Rescue Disks”
on page 71.
Due to the number of product-specific technologies used
by manufacturers to configure and initialize hard drives,
the Rescue program cannot always create a bootable disk
automatically. If your Rescue Boot Disk does not work
properly, do one of the following:
1
Be sure you have downloaded the latest Rescue Disk
update from LiveUpdate.
1
If you have a special startup disk for your computer,
add it to your Rescue Disk set. In an emergency, start
from that disk. Remove the disk and insert your
Rescue Boot Disk. At the DOS prompt, type
A:RSHELL , press Enter, then follow the on-screen
instructions.
1
Use the Disk Manager or similarly named program
that came with your computer to make your Rescue
Boot Disk bootable. Make sure to test your modified
Rescue Boot Disk.
Sometimes, your Rescue Boot Disk does not work
properly because you have more than one operating
system installed, such as Windows 2000 and Windows
98.
To modify your Rescue Boot Disk
1 Start up from your hard drive.
2 Insert your Rescue Boot Disk into drive A.
3 At the DOS prompt, type SYS A:
4 Press Enter .
This transfers the operating system to the Rescue
Boot Disk. Be sure to retest your Rescue Disks.