Symantec NORTON INTERNET SECURITY 2004, User Manual

Page: 139 / 230

What to do if a virus
is found
10
w
If after reviewing the information in this chapter, you
have not resolved your problem, see
“Responding to
emergencies” on page 15 and “Troubleshooting” on
page 191.
If Norton AntiVirus finds a virus or a file containing a
virus or a potential security risk on your computer, there
are several possible resolutions to the problem:
1
Fix infection
Removes the virus from the file or if the threat is a
worm or Trojan horse, deletes the file.
See “If Norton
AntiVirus places
files in
Quarantine”
on
page 146.
1
Quarantine infection
Makes the file inaccessible by any programs other
than a Symantec antivirus program. You cannot
accidentally open the file and spread the virus, but
you can still evaluate it for possible submission to
Symantec.
1
Delete the file
Removes the virus from your computer by deleting
the file that contains the virus, worm, or Trojan horse.
It should be used only if the file cannot be repaired or
quarantined.
1
Exclude at-risk files
Excludes the files at risk from future scans. If you
exclude a file, you are doing so permanently from
future scans. The threat may still be on your
computer.
Viruses can be found during a manual or scheduled scan
or by Auto-Protect when you perform an action with an