Symantec NORTON INTERNET SECURITY 2004, User Manual

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Troubleshooting
Troubleshoot Norton AntiVirus
201
disconnect from the network or password protect the
drive to let Norton AntiVirus delete the problem.
Norton AntiVirus cannot repair my infected files
See “Keeping
current with
LiveUpdate”
on
page 95.
The most common reason that Norton AntiVirus cannot
repair your infected files is that you do not have the most
current virus protection on your computer. Update your
virus definitions regularly to protect your computer from
the latest viruses.
If after using LiveUpdate the virus still cannot be
repaired, the file may be corrupted, or contain a new
virus. There are two additional options:
See “If Norton
AntiVirus places
files in
Quarantine”
on
page 146.
1
Quarantine the file and submit it to Symantec.
1
If you don’t need the file or a non-infected copy of the
file exists, delete the infected file and replace it with
the non-infected file.
I can’t receive email messages
There are several possible solutions to this problem.
If you are using a firewall, it may block access to the
Internet features of Norton AntiVirus.
Temporarily disable email protection. This might allow
the problem email messages to download so that you can
once again enable email protection. You are protected by
Auto-Protect while email protection is disabled.
To temporarily disable incoming email protection
1 At the top of the main window, click Options .
If a menu appears, click
Norton AntiVirus
.
2 In the Options window, under Internet, click Email .
3 Uncheck Scan incoming Email .
4 Click OK .
5 Download your email messages.
6 Reenable incoming email protection.
See “About System
options” on
page 89.
Your email client may have timed out. Make sure that
timeout protection is enabled.