Symantec NORTON INTERNET SECURITY 2004, User Manual

Page: 141 / 230

What to do if a virus is found
If a virus is found during a scan
141
To use the Repair Wizard
1
If the Repair Wizard opens in the Fix Infections pane,
uncheck any files that you don’t want Norton
AntiVirus to fix.
All files are checked by default. This is the
recommended action.
2 Click Fix .
If any files cannot be fixed or deleted, the Quarantine
Infections window opens. All files are checked to be
added to Quarantine by default. This is the
recommended action.
3 In the Quarantine window, uncheck any files that you
do not want to quarantine.
4 Click Quarantine .
If any files could not be quarantined, the Delete
window opens. All files are checked to be deleted by
default.
5 In the Delete window, uncheck any files that you do
not want to delete.
w
If you do not delete the infected files, the virus or file
at risk remains on your computer and can cause
damage or be transmitted to others.
6 Click Delete .
If any files could not be deleted, the Exclude At-risk
Files window opens to allow you to exclude files
considered to be at risk from future scans.
7 In the Exclude At-risk Files window, select any files
that you want to exclude.
8 Click Exclude .
9 Once all of the files have been repaired, quarantined,
deleted, or excluded, the Scan Summary window
opens.
w
If any files could not be deleted, they appear in the
Scan Summary window with a status of at risk or
delete failed. There are a variety of reasons why some
files cannot be deleted: a file could be in use or part of
a larger program. Norton AntiVirus recommends that
you select the threat name to review the information