Swift Motorhomes 2013, Owner'S Service And Warranty Handbook

Page: 11 / 205

W
ARRANTY INFORMA
TION
9
WHAT TO DO IF YOU
REQUIRE ASSISTANCE
Congratulations on purchasing your new
motorhome. We are confident that you will
enjoy many happy holidays. However, should
you have an enquiry or require assistance with
a problem, we hope that this guide will be of
assistance to you.
If you have a problem, or enquiry with
regards to your new motorhome, please
follow these steps:
1. Check the Owners Handbook, paying
particular attention to the fault finding
advi-ce at the back of the book.
2. Contact your supplying dealer
for assistance.
If you need to contact the Swift Group,
please be aware of the following:
1. When contacting Swift Customer Care,
please quote your name, postcode and
VIN (Vehicle Identification Number). This
can be found at the bottom of the front
windscreen, on the plate on the front cross
member within the engine compartment
and on the Swift manufacturers plate
situated on the bulkhead directly behind
the front driver/ passenger seat.
2. In most instances, the Customer Care
Team will involve your dealer in resolving
the issue you are experiencing.
3. If you are contacting the company by
email, letter or fax, the Customer Care
Team will respond to you within five
working days from the date of receiving
the correspondence.
4. If you are calling the Customer Care Team,
please avoid where possible, Mondays
and lunch times.
5. Please be aware that the Swift Group
cannot send parts direct from the factory.
In all cases, without exception, your dealer
must place the order for you.-
ASSISTANCE