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DIAGNOSTICS & TROUBLESHOOTING

SWASH™ Clothing Care System

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Section 4:

Diagnostics &

Troubleshooting

This section provides diagnostic, fault codes, and

troubleshooting information for the “SWASH™ Clothing Care

System.”

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Safety First

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Customer Troubleshooting

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Customer Error Codes

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Control Panel

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Diagnostic Guide

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Service Diagnostics

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Service Diagnostic Functions

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Fault / Error Codes

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Troubleshooting Guide

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Wiring Diagram

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Appliance Control Unit (ACU)

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User Interface (UI) Assembly

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Strip Circuits

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Notes

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Summary of Contents for SFF1000CSA series

Page 1: ...L 86 JOB AID W10713431 SFF1000CSA SFF1001CSA SFF1002CSA SFF1001CLN SFF1002CLN Denotes Engineering Revision TECHNICAL EDUCATION SWASH Clothing Care System ...

Page 2: ... Successfully troubleshoot and diagnose malfunctions Successfully perform necessary repairs Successfully return the clothing care system to its proper operational status WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than authorized In Home Service Professionals Copyright 2014 Whirlpool Corporation Benton Harbor MI 49022 Whirlpool is a trademar...

Page 3: ...2 SWASH SYSTEM PARTS LIST 3 3 REMOVING THE REAR PANEL 3 4 REMOVING THE TOP COVER CONTROL HOUSING 3 5 REMOVING THE USER INTERFACE 3 6 REMOVING THE DISPENSING SYSTEM 3 6 REMOVING THE PUMP ASSEMBLY 3 7 REMOVING THE APPLIANCE CONTROL UNIT ACU 3 7 REMOVING THE THERMISTOR 3 7 REMOVING THE DOOR ASSEMBLY 3 8 REMOVING THE CLIPS ROLLER ASSEMBLY 3 9 REMOVING THE BASE COMPONENTS 3 10 REMOVING THE SIDE PANELS ...

Page 4: ...iv n SWASH Clothing Care System PRODUCT SPECIFICATIONS WARRANTY INFORMATION SOURCES inside back cover ...

Page 5: ...l Information This section provides general safety parts and information for the SWASH Clothing Care System Q Q SWASH System Safety Q Q Model Serial Number Label Q Q Tech Sheet Location Q Q SWASH System Q Q SWASH System Overview Q Q SWASH System Specifications Q Q Notes ...

Page 6: ...WASH system Do not operate SWASH system with a damaged cord or if it has been dropped or damaged To reduce the risk of electric shock do not disassemble or attempt to repair SWASH system Contact a qualified service person for examination and repair Incorrect reassembly or repair could cause a risk of fire electric shock or injury to persons when SWASH system is used Close supervision is necessary ...

Page 7: ...lothing Care System n 1 3 Model Serial Number Label Location Figure 1 Located on back panel of SWASH system Model Serial Number Label Tech Sheet Location Tech Sheet Location Figure 2 Located behind the back panel of SWASH system ...

Page 8: ...1 4 n SWASH Clothing Care System GENERAL INFORMATION SWASH System CONTROL PANEL SWASH PODS BAY ADJUSTABLE HANGER SLEEVE WRAPS SMOOTHING CLIPS DOOR RESERVOIR POCKET SMOOTHER SWASH PODS CUPS ...

Page 9: ...hnologies The Smoothing Clips provide the right amount of tension a superfine mist of the SWASH PODS formula is sprayed onto both sides of the hanging clothes and circulated heat removes light wrinkles and restores the fit to clothes that s lost after wear by tightening fibers without shrinking Using the SWASH system is as easy as plugging it into a standard 120 VAC wall outlet No water plumbing p...

Page 10: ...1 6 n SWASH Clothing Care System GENERAL INFORMATION Notes ...

Page 11: ...al use and care information for the SWASH Clothing Care System Q Q Connecting the SWASH System Q Q Buttons and Status Lights Q Q How Does the SWASH System Work Q Q How to Use SWASH System Q Q Hanging Clothes Q Q Emptying the Reservoir Q Q Consumer Troubleshooting Q Q SWASH System Tips Q Q Notes ...

Page 12: ... SWASH Clothing Care System OPERATION Connecting the SWASH System Connecting the SWASH System Plug your SWASH system into a standard grounded electrical outlet 110v No plumbing pipes or vents needed Figure 1 ...

Page 13: ...g 15 MINUTE BUTTON EXTENDED CYCLE extends drying time for heavier clothing ORANGE LIGHT flashes if you try to start SWASH system without a cup or if the door is not completely closed If other lights are on with the orange light see troubleshooting WHITE LIGHTS count down the minutes remaining BLUE LIGHT turns on when your cycle is finished Figure 2 ...

Page 14: ...k The SWASH system works with a few key technologies A superfine mist of the SWASH PODS formula is sprayed onto both sides of the hanging clothes The smoothing clips optional pull clothes tight and heat is circulated Warm air circulation Superfine mist circulation Figure 3 ...

Page 15: ...ilm from cup as it will get pierced when you push the drawer in Only use SWASH PODS cups Figure 4 Start 3 Select cycle button to Start Tap on 10 for standard cycle 15 for extended cycle or X to cancel See page 3 for more information Figure 5 4 White LEDs will count down the minutes remaining and a blue light will let you know when the cycle is done see Figure 6 Figure 6 5 Remove the empty SWASH PO...

Page 16: ...et great results with minimal effort For smoothing wrinkles try experimenting with a few clips IMPORTANT The SWASH system is not recommend for silk leather velvet suede and fur Some temporary spots may occur If this happens clean per clothing manufacturer s instructions CREASED PANTS T SHIRT POLO SHIRT SWEATER DRESS Figure 7 Figure 8 ...

Page 17: ...s to pull flat and hold tight to get maximum wrinkle release Finally put pocket smoother in pocket Pants or Jeans Hang legs over the top of hanger first and then clip Pull waist down and clip to get the most area exposed to the SWASH PODS formula Figure 9 Figure 10 Shorts or Skirts Pull a couple of smoothing clips through the hanger for shorts and skirts ...

Page 18: ...ue lights are both flashing you will need to empty the reservoir that collects the excess mist 1 Locate reservoir at rear base of SWASH system Figure 11 2 Remove reservoir and take to sink see Figure 12 Figure 12 3 Pull plug and empty out liquid in sink see Figure 13 Figure 13 4 Replace plug and insert reservoir back into SWASH system see Figure 14 Figure 14 Blue Light Orange Light ...

Page 19: ...g and needs to be replaced See emptying the reservoir on page 2 8 3 Orange and white lights on If orange and time remaining lights are solid SWASH system is paused Close door and cycle will resume 4 Orange light blinking and white lights on If orange light is blinking and at least two white lights are solid SWASH system is not working See Section 4 Diagnostics and Troubleshooting Consumer Troubles...

Page 20: ...2 10 n SWASH Clothing Care System OPERATION Notes ...

Page 21: ...ystem SWASH System Exploded Views SWASH System Parts List Removing the Rear Panel Removing the Top Cover Control Housing Removing the User Interface Removing the Dispensing System Removing the Pump Assembly Removing the Appliance Control Unit ACU Removing the Thermistor Removing the Door Assembly Removing the Clips Roller Assembly Removing Base Components Removing the Side Panels Notes ...

Page 22: ...m Exploded View Reference Parts List on page 3 NOTE The SWASH System Exploded View was not available at the time of publication Please refer to PartSmartweb Online Parts Catalog for product related parts information This page is a place holder for future revision ...

Page 23: ...m n 3 3 SWASH System Part List NOTE The SWASH System Parts List was not available at the time of publication Please refer to PartSmartweb Online Parts Catalog for product related parts information This page is a place holder for future revision ...

Page 24: ...lectrical shock Replace all parts and panels before operating 1 Unplug the SWASH Clothing Care System 2 Locate the reservoir at the rear base of the unit 3 Remove the reservoir and set aside Figure 2 4 Remove back cover Using a T 20 TORX driver remove the 9 screws securing the back cover to the SWASH system see Figure 2 Figure 2 5 Set aside back panel for reinstallation Reservoir ...

Page 25: ...ure 2 Removing the Top Cover Control Housing WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating 4 Using a 1 4 socket remove the six 6 screws 3 on each side securing the control housing to the unit see Figure 3 Figure 3 5 Remove harness shield from back of the control housing see Fi...

Page 26: ...g UI and Dispensing System WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating UI Harness Removing the Dispensing System 1 First perform procedure on page 3 4 Removing the Rear Panel prior to performing the following steps 2 Next perform procedure on page 3 6 Removing Top Cover and ...

Page 27: ...parts and panels before operating Removing the Appliance Control Unit ACU 1 First perform procedure on page 3 4 Removing the Rear Panel prior to performing the following steps 2 Next perform procedure on page 3 5 Removing Top Cover and Control Housing 3 Disconnect the four 4 harnesses from the Appliance Control Unit ACU 4 Using a 1 4 nut driver remove the one 1 screw securing the ACU to the contro...

Page 28: ...ee Figure 1 Figure 1 3 Lay SWASH system on its side to access the bottom of the door assembly see Figure 2 4 Separate the lower slide from the door frame Using a 2 Phillips screwdriver remove the two 2 side mounted screws and using a 15 TORX driver remove the four 4 bottom mounted screws as illustrated in Figure 2 Figure 2 NOTE When reassembling the door frame to the lower slide be sure to place t...

Page 29: ...ASH system Figure 4 Removing the Clips Roller Assembly 1 First perform procedure on page 3 8 Removing the Door Assembly prior to performing the following steps 2 Using a 2 Phillips screwdriver remove the door knob from door assembly 3 Remove door cover from door frame The door cover is attached to the frame by six 6 clips see Figure 1 Slowly pull the door cover from the frame 1 clip at a time star...

Page 30: ...e bottom plate and set aside Figure 1 Removing Base Components WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Bottom Plate 6 Using a 20 TORX driver remove the four 4 screws securing the reservoir housing to the unit see Figure 2 Figure 2 7 Remove the reservoir housing by slidin...

Page 31: ...onnector Heater Connector GND Screw 11 To remove the heater from the blower heater assembly use a 1 4 nut driver to remove the two screws securing the heater to the blower housing see Figure 5 below 12 Remove heater assembly from blower housing The heater assembly contains the heater coil thermal cutoff and high limit thermostat See Figure 6 Figure 6 IMPORTANT The fan motor and blower wheel cannot...

Page 32: ...anel grasp top of panel on each side and lift up see Figure 1 Set aside for reassembly Figure 1 4 Repeat process for other side Removing the Side Panels WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Figure 2 5 SWASH system with side panels removed see Figure 4 NOTE Two 2 spray...

Page 33: ...COMPONENT ACCESS SWASH Clothing Care System n 3 13 Notes ...

Page 34: ...3 14 n SWASH Clothing Care System COMPONENT ACCESS Notes ...

Page 35: ...odes and troubleshooting information for the SWASH Clothing Care System Safety First Customer Troubleshooting Customer Error Codes Control Panel Diagnostic Guide Service Diagnostics Service Diagnostic Functions Fault Error Codes Troubleshooting Guide Wiring Diagram Appliance Control Unit ACU User Interface UI Assembly Strip Circuits Notes ...

Page 36: ...y to a green ground connection point or unpainted metal in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal in the appliance Avoid touching electronic parts or terminal contacts handle electronic control assembly by edges only When repackaging main control assembly in anti static bag observe above instructions I...

Page 37: ...oom temperature before use You have a spot on your clothing after a cycle The SWASH PODS formula may leave a spot on some fabrics These spots are easily removed when clothes are washed or dry cleaned according to clothing manufacturer s care label 1 Orange light is blinking SWASH system will not start Make sure door is closed properly Make sure cup is loaded in bay If cup is empty or missing repla...

Page 38: ...5 key If the tester verifies that the fan relay turned ON this step passed Releasing the 15 key will turn the relay OFF 3 Next the service technician will instruct the tester to Press and hold the 10 key If the tester verifies that the pump relay turned ON by detecting a wattage change of approximately 60W this step passed Releasing the 10 key will turn the relay OFF Verify that the power consumpt...

Page 39: ...ons see page 4 4 for instructions NOTES Press and hold the 15 key to turn on the Fan Release the 15 key to turn off the Fan Press and hold the 10 key to turn on the Pump Release the 10 key to turn off the Pump Press and hold the X key to turn on the Heater Release the X key to turn off the Heater You will hear the heater solenoid on the ACU click when the heater turns on and off Right after poweri...

Page 40: ...e out of the range of 35 42kΩ 32 F 0 C and 719Ω 212 F 100 C This error will show if reading less than 719Ω for more than 30 seconds 1 Review the ambient temperature of the room if the temperature of the sensor is more than 212 F 100 C the error will remain 2 Verify the wire harness connection Any shorted connection will create a resistance lower than 719Ω and the error will remain 3 Reset the ACU ...

Page 41: ...SWASH system by disconnecting the power for more than 5 seconds 4 Verify 5V output from the WIDE connector between lines P1 1 and P3 1 and the P19 connector 5 Enter the service diagnostics mode see page 2 and review the operation of the thermistor LED ON 4 6 8 10 12 14 LED FLASHING ORANGE F1E1 Microcontroller Fault If a corrupted microcontroller or communication error has occurred the ACU will gen...

Page 42: ...ACU replace the UI WON T START A CYCLE 1 Verify that there is a cup inside the SWASH system 2 Check if the orange LED on the UI is flashing at a rate of 3 Hz 3 If the orange LED is flashing and a cup is inserted in the SWASH system verify that the piercing mechanism is functioning properly 4 Verify that the pump harness is connected to the ACU at connector J1 10 5 Disconnect the pump attempt to st...

Page 43: ... when the reservoir tray is inserted If there is continuity go to step 5 4 If there is no continuity replace the reservoir sensor switch 5 Check the continuity in the harness between reservoir sensor switch connector terminal 1 and CON3 P4 and also between sensor switch connector terminal 2 and CON3 P3 6 Replace the harness if there is no continuity in any line 7 If none of these steps indicate an...

Page 44: ...gure 2 3 FOR SERVICE TECHNICIAN S USE ONLY DO NOT REMOVE OR DESTROY WIRING DIAGRAM IMPORTANT Electrostatic discharge may cause damage to control electronics See page 1 for ESD information IMPORTANT Electrostatic discharge may cause damage to control electronics See page 5 1 for ESD information CUP SENSOR SWITCH ...

Page 45: ...NNECTOR PIN OUTS CONNECTOR J1 Neutral Pump and Fan Motor J1 9 Neutral from plug J1 10 Pump J1 11 Fan Motor CONNECTOR J2 L1 and Heater J2 7 Heater Assembly J2 12 L1 from plug APPLIANCE CONTROL UNIT CONNECTOR J3 Pod Switch Reservoir Switch and Thermistor J3 2 Switch Cup Sensor J3 3 Switch Reservoir Sensor J3 4 Switch GND J3 5 Thermistor Temp 2 J3 6 Thermistor Temp 1 CONNECTOR P19 User Interface P19 ...

Page 46: ...y For Service Technician Use Only User Interface UI Assembly P3 Flex PCB J1 Appliance Control Unit UI CONNECTOR PIN OUTS CONNECTOR J1 Appliance Control Unit J1 1 5 VDC J1 2 DATA J1 3 Ref GND User Interface Rigid PCB Figure 3 Rigid PCB Flex PCB Rigid PCB CONNECTOR P3 Flex PCB P3 Ribbon Connector ...

Page 47: ...CUTOFF HEATER P6 1 HIGH LIMIT THERMOSTAT NOTE Check TCO High Limit if open circuit is detected BK V W J2 12 J2 7 W P6 2 BOTTOM TRAY ACU BOARD L1 N PUMP RELAY PUMP PUMP P5 1 NOTE Check pump resistance if open circuit is detected BK V W J2 12 J1 10 W P5 2 Ω P ACU BOARD POD RESERVOIR SWITCHES ACU BOARD J3 2 J3 3 J3 4 POD SWITCH ACU BOARD RESERVOIR SWITCH POD SENSOR SWITCH RESERVOIR SENSOR SWITCH B R ...

Page 48: ...4 14 n SWASH Clothing Care System DIAGNOSTICS TROUBLESHOOTING Notes ...

Page 49: ... TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS CUSTOMER EXPERIENCE CENTER PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL PHONE 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 4791 HAVE ...

Page 50: ...SWASH Clothing Care System W10713431 ...

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