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4

GETTING STARTED

EN

Contents

Playback
34 

Normal  

 

  

35 Event/Tag  

   

35 

Smart 

Search 

   

Export
36 Normal/Event 

   

Manual
37 

Record  

   

37 

Alarm 

    

HDD
38 

General 

    

38 

Advanced/HDD Detect

Record
39 Schedule     
40 Encoding     
41 Advanced  

   

42 Holiday  

    

Camera Management
43 OSD
44 Image 

   

45 

PTZ  

 

46   More Settings  
47 Motion 

  

49 

 

Motion Detection Area Configuration 

50 

Privacy Mask   

50 

Tamper Proofing   

51 

Video Loss    

Maintenance 
52 

System Info   

 

53 

Log Information   

 

54 Import/Export   

 

55  

Upgrade    

56  

Default 

   

57 

Net Detect

ADVANCED 

CONFIGURATION

REFERENCES

34

58

58 

Troubleshooting  

    

59 

Addendum: Third Party Hardware 

60 

Warranty Information 

61 

Notes  

 

62  

Helpdesk/Technical Support Details 

Summary of Contents for 24 ChannelDigital Video Recorder

Page 1: ...1 English 24 Channel Digital Video Recorder M24430H270513E EN User Manual ...

Page 2: ...and regulations that prohibit or limit the use of cameras and to comply with the applicable laws and regulations FCC Regulation for USA Prohibition against eavesdropping Except for the operations of law enforcement officers conducted under lawful authority no person shall use either directly or indirectly a device operated pursuant to the provisions of this Part for the purpose of overhearing or r...

Page 3: ... the DVR Locally 18 The Main Menu Configuration Network 19 General 20 UPnP 20 PPPoE 21 DDNS 21 NTP 22 Email 23 SNMP 24 More Settings Configuration General 25 General 26 DST Settings 27 More Settings Configuration Alarm 28 Alarm Status 28 Alarm Input 29 Alarm Output Configuration RS 232 29 RS 232 Settings Configuration Live View 30 General 30 View 31 Channel Zero Encoding Configuration Exceptions 3...

Page 4: ...y Camera Management 43 OSD 44 Image 45 PTZ 46 More Settings 47 Motion 49 Motion Detection Area Configuration 50 Privacy Mask 50 Tamper Proofing 51 Video Loss Maintenance 52 System Info 53 Log Information 54 Import Export 55 Upgrade 56 Default 57 Net Detect ADVANCED CONFIGURATION REFERENCES 34 58 58 Troubleshooting 59 Addendum Third Party Hardware 60 Warranty Information 61 Notes 62 Helpdesk Techni...

Page 5: ...th the DVR if any and what device s you ve already got Stage 2 Basic DVR Configuration The DVR needs a few things to be set properly before it can do its thing Follow the instructions from page 13 to page 18 to get everything working Optional Stage 3 Advanced DVR Configuration The latter part of this manual covers advanced DVR operations This DVR comes with all the professional grade capabilities ...

Page 6: ...re one of the leading causes of image burn in as typically static images are displayed almost constantly while the system is on We recommend LCD or LED screens be used with the DVR as these types are typically resilient However all screen technology suffers from some level of burn in or burn out depending on its type so always exercise common sense and caution Some other ways to limit burn in incl...

Page 7: ...red indicates data is being read from or written to the hard drive Tx Rx Blinking green indicates the DVR s LAN port is sending or receiving information 6 Directional buttons Menu mode Navigate through fields and items in the menus Live View mode Cycle through video channels Playback mode Use Up Down to speed up or slow down playback All day Playback mode Press Left Right to select the recorded vi...

Page 8: ... the menu screens In PTZ mode use to zoom in the PTZ c amera ESC Return to Live View mode Exit current screen and return to the Main menu EDIT Delete characters before cursor in menu fields Select checkbox and toggle ON OFF switch in the Manual Record menu screen Start stop record clipping in playback PLAY Go into All day Playback mode REC Display the Manual Record menu PTZ Go into PTZ mode PREV T...

Page 9: ...s such as a camera s built in microphone 6 VGA For connecting a television or PC monitor with a VGA input 7 HDMI The primary video output of the DVR For the highest possible video output quality we suggest using this output 8 USB For connecting a USB mouse or a USB storage device 9 LAN Where you can connect the DVR to a network typically directly into the router or network switch 10 RS 232 To conn...

Page 10: ...onnect the power adapter s to a wall outlet If you ve got a monitor with VGA but not HDMI connect it to the VGA output on the DVR If you ve got a TV or monitor with HDMI in connect to the HDMI port on the DVR If you d like to set up additional TVs monitors for auxiliary and spot monitoring connect them via BNC to RCA VGA connectors not supplied to the Video Out outputs on the DVR Connect an ethern...

Page 11: ...en built into cameras An external hard drive with an eSATA interface can be connected to the eSATA port on the DVR and can be utilized in the same manner as the internal HDD to record live footage The front USB 2 0 port can be used for backing up footage to a USB Flash Drive or USB Hard Drive HDD This port can also be used to connect a USB mouse Connect the mouse to the front USB 2 0 port This por...

Page 12: ...n between except the first and last devices are set to OFF Refer to your PTZ device documetation for details The RS485 port can be used to connect compatible PTZ devices such as this Swann PTZ dome Refer to the PTZ device documentation for configuring the RS485 connection The easiest way to operate the DVR is to use the included USB optical mouse we put together the look and feel of the menu syste...

Page 13: ...ssword for the ADMIN account Configure the time date and time zone for your location Configure the DVR so it can operate on your network and access and be accessed from the Internet Initialize and format your hard drive s if required Setup Wizard Wizard When this checkbox is left ticked the setup wizard will run again the next time the DVR is rebooted or powered on If you don t want the wizard to ...

Page 14: ...4 x 4 is the default display format in live view mode This will display up to 16 video channels on screen at a single time Selecting 1 x 1 will display the first video channel full screen Setup Wizard Admin Password For your on going security and peace of mind we strongly suggest setting a password for your Admin account A password can be any combination of numbers no letters up to 16 numerals lon...

Page 15: ... see page 19 Wizard HDD Management Here you can view and initialize the hard drive s in the DVR Typically there will be only one entry here the HDD which came with the DVR if one was included Each drive will be identified and be listed along with statistics such as Capacity Status and Free Space If you re booting the DVR for the first time the HDD should already be initialized or if you ve just in...

Page 16: ...iliary monitor When you enter Aux Monitor mode you will not be able to perform any operations on the main monitor because only one monitor can be controlled at a time If an auxiliary monitor is not connected when you enter Aux Monitor mode you have to press the F1 button followed by the Enter button on the DVR front panel to return control to the main monitor To access the Quick Camera Toolbar lef...

Page 17: ... network settings correctly If you ve utilized the Setup Wizard you d have entered the important details to get your DVR up and running over the network If these settings aren t working or have changed you can manually configure the DVR s network settings via the Configure Network menu For more information see pages 19 to 24 We recommend using UPnP if possible because it s the easier and faster wa...

Page 18: ...ord Access recording options such as quality resolution bitrate and the recording schedule Camera Adjusts and configures how the DVR looks for cameras via the video inputs Access to Motion Detection configuration is located here Configuration Access and configure many settings of the DVR including your network settings adjusting the time and date and creating or altering user accounts Maintenance ...

Page 19: ...r neighbourhood This will be formatted in a similar way to the IP address i e four numbers up to 255 separated by periods but contain very different numbers In the above example the Subnet Mask might be something like 255 255 255 0 IPv4 Default Gateway This is the address of the way to the Internet to continue the road analogy this is like your local access point to the highway This is an IP addre...

Page 20: ...ce this is a technically challenging process we strongly recommend using UPnP if possible Mapping Type We recommend changing this to the Auto setting Edit Allows you to change the current External Port number Make sure that the number used for the External Port and Internal Port match otherwise the UPnP function will not work For information on how to change the internal port numbers see Configura...

Page 21: ...t DDNS Type SwannDNS is automatically selected as the DNS service www swanndvr net Device Domain Name Enter the host name that you set up in your DDNS service This is the address you use to access your network For example yourhostname swanndvr net Username Password Confirm Enter the username and password you setup with your DDNS server These do not have to match your username password combination ...

Page 22: ...e preset email servers If you want to use your ISP s outgoing email then you ll need to contact your ISP to learn the correct values for the other fields such as the correct SMTP server SMTP port SSL requirements and so on Sender s Address The address you re sending the email from This will be the username you ve set up for the email server you re using followed by and then the email server For ex...

Page 23: ... SNMP protocol can interfere with normal networking functionality SNMP Version The version of SNMP currently being used SNMP Port The SNMP port currently being used This is typically port 161 however exceptions exist ReadCommunity Whohasread onlyaccesstoinformation on the network can view but not change Write Community Who has control over information on the network can view modify change create o...

Page 24: ...g in to the DVR LiketheRTSPport itwillneedtobeforwardedproperly in order to ensure smooth latency free communication The default value is 85 as this port is seldom used by other devices or applications If there is another device on your network using this port you ll need to change it to be unique You ll need to know this port value when logging within your network or remotely so if you change it ...

Page 25: ...rmat Set to the highest option that is equal to or less than the screen s maximum resolution Widescreen Plasma LCD HDTV via HDMI The resolution should be set to the maximum your television can process not display Typically this will be 1080p as even screens which don t have that many pixels can still display the image just with less detail Check your television s documentation to learn this value ...

Page 26: ...the same time zone so you ll need to tell the DVR when it applies to you DST Bias This refers to the difference in minutes between Coordinated Universal Time UTC and the local time Select the time that DST has increased by in your time zone Note Some NTP servers are NOT fully compatible with DST DaylightSavingsTime Thismaycauseyoursystemtodouble count adding one or removing one more hour than they...

Page 27: ... of the Video Out connection Note this does not affect the image setting of your recordings OperationTimeout Here you can change the time the DVR will exit the menu screen and return to the camera viewing screen if there is no activity Menu Output Mode Allows you to select which display the main menu will be output to The default selection is Auto When it is set at Auto the DVR will automatically ...

Page 28: ...ront Door Sensor The DVR will use this name in email alerts and in the event log to let you know where alarms are being generated Type Whether the sensor is a NO normally open or NC normally closed You ll need to check your sensor s documentation to learn the correct value to use It refers to the way the sensor tells the DVR when it has detected something If this is set to the wrong value you ll g...

Page 29: ...a permanently alarmed state Alarm Output No The connection that corresponds to the output you ve connected an external device to Alarm Name The name you want to associate with the alarm Dwell Time The amount of time you d like the DVR to maintain the Alarm Output status Handling Here you can define what will happen when the alarm output s has been alerted The Configuration RS 232 menu will allow y...

Page 30: ... for the selected video output on the DVR Event Output You can select which video output to be the event monitor Full Screen Monitoring Dwell Time The time in seconds to show an alarm event screen Configuration Live View General Configuration Live View View In Live View you can change the display order of each camera connected 1 Select an available viewing window on the right hand side 2 Doublecli...

Page 31: ...ificing the image quality on the DVR This is suitable if you are trying to view multiple real time channels atthesametimeandyoudon twanttoincreasethenetwork traffic or Internet bandwidth that is required Frame Rate The number of frames per second fps that the DVR will display when viewed remotely Maximum Bitrate Mode This option is set to General and cannot be changed Maximum Bitrate Kbps The amou...

Page 32: ...mber being on the same street one house might get the other s mail or get woken up at all hours of the night being asked if someone named Big Bob lives there Basically it indicates that two devices are trying to use the same IP address This shouldn t occur if you re using DHCP addressing unless one or more devices is set to use a STATIC IP the static addressing method overrides the automatic assig...

Page 33: ... access choose Edit To remove a user choose Delete User s MAC Address To restrict remote user access you can input the MAC address of the remote computer that will be used to access DVR The DVR will only allow remote access from a computer with this MAC address to gain access You cannot modify the access level of the default admin account they can do everything This is to prevent an unfortunate in...

Page 34: ...of the type of video recorded Each record type is color coded for example Normal is blue Motion is green Playback To playback all normal and event recordings from each camera at the same time You can forward rewind and pause playback Double clicking any of the available cameras will display it full screen Double click again to exit full screen playback When you click the Search button the Search r...

Page 35: ...ch function appears in the mouse menu when you select only one camera for playback The Smart Search function allows you to select an area of the video that may have detected motion The DVR will then display these areas of motion with a green highlight on the timeline see above This makes it very easy to navigate to the sections of video that has motion recording related to that area Use the mouse ...

Page 36: ...ts on your video which you can then export to a USB flash drive or USB hard drive It s a basic way to edit a video file that you have selected to play When you have selected to play a video file press the Start clipping button at the mark in point and press it again at the mark out point To save the file press the Exit button You will then be prompted if you would like to save the file click Yes t...

Page 37: ...eriod where Normal is selected You won t miss anything but constant recording will fill your hard drive very quickly The DVR does record the equivalent of a DVD film every two hours on every channel so that s rather a lot of data Typically we suggest Motion as a better recording mode for most users Motion The recommended recording setting for most applications The DVR will only record when it dete...

Page 38: ...the HDD so that it s ready to accept data HDD Advanced HDD Detect The HDD Advanced menu allows you to configure a quota on the HDD for each camera that is connected to the DVR Each camera can be allocated a certain amount of space that is available on the HDD The HDD Detect menu will display technical specifications of the hard drive installed If you re looking at this screen you ve probably been ...

Page 39: ...d for any period where Normal is selected You won t miss anything but constant recording will fill your hard drive very quickly The DVR does record the equivalent of a DVD film every two hours on every channel so that s rather a lot of data Typically we suggest Motion as a better recording mode for most users Motion The recommended recording setting for most applications The DVR will only record w...

Page 40: ...d is enabled the DVR will record between X andY seconds before an event occurs It s a little like making the DVR psychic but not really it s actually just caching a few seconds of video which it adds to event recordings as they occur If you re using Motion Detection recommended as your primary recording method then it s a really good idea to use Pre record sometimes if an event is fast enough it m...

Page 41: ...ways record over the oldest files on your hard drive first Using the overwrite option is recommended as the DVR will always be able to record events as they happen However it does mean that you ll need to get important events off the HDD before they re overwritten Usage You can set whether the eSATA hard drive is used to record events or store exported recordings ...

Page 42: ...ay menu allows you to define periods of time where the DVR will employ an alternate recording mode You can define up to 32 holiday periods These periods can be delineated by date by weeks or by the month Holiday Name Choose a title for the holiday period in question Enable Whether the selected holiday period is enabled or not Mode Select mode by date week or month Start Date Select a start date En...

Page 43: ...ing this box checked and ensuring that the date is correct For best results use NTP see Configuration Network NTP on page 21 Date Format How you d like the date to be displayed We strongly suggest setting this to the default standard for your locale For example MM DD YYYY for the USA or DD MM YYYY for the UK or Australia Time Format Choose between 12 hour and 24 hour time Display Mode How you woul...

Page 44: ... how light the image appears to be However it can t make the camera see further in the dark or increase the clarity of an ill lit image Contrast Increases the difference between the blackest black and the whitest white in the image Useful if sections of the image grey out but setting the contrast too high will degrade image quality Saturation Alters how much color is displayed in the image The hig...

Page 45: ...anguage that the DVR uses to talk to the PTZ device Ensure that this setting matches the requirement of your device Address The command address of the PTZ device you want to associate with this channel For the RS485 control to work with the supplied video cameras change this value to 1 Note for Remote Access and Mobile Device users The PTZ functions of the DVR and compatible cameras can be control...

Page 46: ...e channel that the PTZ camera is connected to Save Preset Defines a preset point Call Preset Returns the camera to a preset point Pattern Can be set by recording the movement of the camera Patrol Can be used to move the camera to different key points The duration and speed can be set for each key point RS485 Controls To access the camera s OSD press the Iris button Press the up and down arrow butt...

Page 47: ...n is quite straight forward it s a process where it compares one frame that is a single image taken approximately a 25th 30th of a second from the previous image with the next A certain amount of difference between these two frames is interpreted as motion As a result the DVR is able to detect when there is a change in the picture However this does not necessarily need to be something moving in th...

Page 48: ...ur cameras capture an illegal event typically an intruder but we re continually surprised by stories from our users it is important to have as much information as possible For example images of someone in your home may not actually prove that they broke in but footage of them breaking a windowdoes Ifyouuseacamerainsidethehometotriggerall exterior cameras with pre record enabled then you will have ...

Page 49: ... the window would trigger the motion detection However a person entering from the right of screen should avoid the motion sensitive area This is a good solution to monitor the windows left of image without getting false triggers every time someone enters the room from the right Sensitivity The Sensitivity setting is controlled by a slider allowing you to set a value between L low and H high The cl...

Page 50: ...the camera you ve selected detects tampering You can adjust your arming schedule and also select one or more of the following notifications Full Screen Monitoring When the video signal has re established connection the camera will display a full screen image momentarily Audible Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or ...

Page 51: ...deo Loss Alarm Whether the selected channel has video loss monitoring active or not Camera Management Video Loss Handling Full Screen Monitoring When the video signal has re established connection the camera will display a full screen image momentarily Audible Warning The DVR will use its internal buzzer to emit an alarm tone It sounds like an old computer indicating an error or a large truck back...

Page 52: ...vel the answer is very little However if you re still curious Device Info Displays the Device Name Model Serial Number Firmware and Encoding Version of the DVR Camera Displays the cameras connected to the DVR Record Displays the current recording settings Alarm Displays the current alarm status Network Displays the current network settings HDD Displays the current status of the hard drive installe...

Page 53: ...tailed information contained in the log 5 Click the Play button to view the video that is related to that log file 6 If you want to export the log file click the Export button to enter the Export menu Click the Search button first otherwise the Export button will not be active 7 Select the backup device from the Device Name dropdown list Click New Folder to create a new folder or Format to format ...

Page 54: ...elect the backup device from the Device Name dropdown list Click New Folder to create a new folder or Format to format the backup device Click Export to export the configuration file to the backup device To import a previously saved configuration file select the backup device from the Device Name dropdown list Select the configuration file it will be called devCfg_ serial number _ year month time ...

Page 55: ... Drive or USB Hard Drive Click the Upgrade button to commence the update FTP The firmware will be updated using your computer as a FTP server Make sure that both your computer and DVR are connected to the same Local Area Network LAN You will need to download and install 3rd party TFTP software onto your computer Place the firmware file into the root directory of the TFTP software and input the IP ...

Page 56: ...tings There are two options available you can select the first option which will reset all the parameters including network and user settings or you can select the second option which will do the same but will maintain your network and user settings The DVR will reboot after pressing the OK button Please note all data on the HDD will remain ...

Page 57: ...EN 57 Maintenance Net Detect The Maintenance Net Detect menu allows you to check network traffic and to obtain real time information from the DVR such as network detection network status and sending and receiving network traffic ...

Page 58: ...ause false triggers include the flickering of screens monitors or fluorescent lights reflections of movement in windows mirrors and so on lights which are often turned on or off shadows passing and so on We can t possibly imagine what you re going to find in your unique circumstances so we encourage you to experiment 2 Fine tune your sensitivity There s no substitute for getting a volunteer to pla...

Page 59: ...umber in the IP address cannot exceed 255 Assigning the IP Address information to the DVR We recommend doing this locally on the DVR itself even if you can access the DVR via the network using the SwannView Plus client software in the meantime If you re connected remotely and the networking information changes you might lose the connection to the DVR Open the Configuration Network General menu on ...

Page 60: ...s associated with its use are the responsibility of the end user This warranty applies to the original purchaser of the product only and is not transferable to any third party Unauthorized end user or third party modifications to any component or evidence of misuse or abuse of the device will render all warranties void By law some countries do not allow limitations on certain exclusions in this wa...

Page 61: ...__________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ __________________________________...

Page 62: ...627 2799 Option 1 M F 9am 5pm US PT AUSTRALIA toll free 1300 138 324 NEW ZEALAND toll free 0800 479 266 UK 0203 027 0979 Helpdesk Technical Support Details Swann Technical Support All Countries E mail tech swann com Telephone Helpdesk Swann Communications 2013 ...

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