suprema BioStation 2, User Manual

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Troubleshooting
îé
Troubleshooting
Checklist Before Requesting Service
Category Problem Possible Causes & Remedy
Power
Power is supplied to the
device, but the device does
not work. If the terminal is apart from the bracket, it may not work due to the tamper
switch.
Check the adapter or power connection cable.
PIN
I've lost my PIN.
For a normal user's PIN, contact your administrator and then enter the PIN
again.
If an administration's PIN is lost, contact your installer.
I cannot open a locked door
when I enter a PIN and then
press the
OK button.
Check whether the registered PIN is entered correctly.
Check whether the PIN has recently been changed.
If you cannot find the PIN, contact your administrator to change the PIN.
Fingerprint
A fingerprint is enrolled
successfully, but the
fingerprint recognition fails
too often.
Refer to ‘ How to Register Fingerprints ’, and then enroll the fingerprint
again.
Since there are variations in recognition rates due to the different
characteristics of each fingerprint, please try to enroll another fingerprint.
If there are many number of enrolled fingerprints, change the Matching
Timeout setting and then try again.
If a finger is injured, the finger may be recognized as another person's
finger.
The fingerprint recognition
does not work.
Check whether the finger or the fingerprint sensor has sweat, water, or
dust on it, and then wipe it clear.
Try again after clearing the finger and the fingerprint sensor with a dry
cloth.
If the finger is too dry, try again after blowing gently on the finger.
The fingerprint sensor does
not turn on.
When Sensor Mode set to Auto On , the fingerprint sensor detects if a
finger is present. And the sensor is on while the finger is present on the
sensor. If you want to keep the fingerprint sensor on, go to
AUTHENTICATION > Fingerprint > Sensor Mode and then select Always
On .
Door lock
The lock does not work when
the door is closed.
The electric lock may have a problem. Ask your installer to examine it.
Time
The time displayed on the
device is not correct.
Even though BioStation 2 includes an internal battery, the time could
become incorrect due to the discharge of the internal battery if power has
not been applied to the system for a long time. Refer to
Date & Time to
adjust the time.
Administrator
Connection
The administrator mode
cannot be accessed due to
losing the administrator PIN.
Since BioStation 2 administrators are in charge of permitting the right of
entrance, only the administrators can access the menu.
If the administrator menu cannot be accessed, it is possible to get a PIN
issued in accordance with a predefined procedure. Ask your installer
about the procedure to issue a password.