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Spectralink 80-Series Handsets Administration Guide with SRP

1725-86030-000_G.docx
October 2013

73

Message

Description

Action

No TFTP Response The handset could not get the TFTP

server to respond.

The handset will continue to boot without
checking if its current code is the latest
available. Check that the TFTP server is
operational. If the wireless telephone is
using DHCP, check that the DHCP options
are set correctly.

No WPA
PassPhrase

This error only appears when the
Admin Menus are exited. The
handset is configured for WPA-PSK
or WPA2-PSK and no pass phrase
or shared key has been entered.

Enter the pass phrase or pre-shared key
and restart the handset

Not Installed!

A required software component is
missing.

Check that all required software files are
on the TFTP server, if over-the-air
downloading is being used. If the error
repeats, contact Spectralink Technical
Support.

Press END to quit

The handset is waiting to acquire
bandwidth required for voice
communication.

Press

END

or wait until bandwidth is

available.

Prom Bad Length

The handset software downloaded
files that are incorrect or corrupted.

Download new software from the OEM site
per

Software Maintenance

.

Restarting…

The handset is in the process of
rebooting. There will be a 20-second
delay in an attempt to let potential
network/system errors clear.

None.

Select License

The correct protocol has not been
selected from the license set.

Using the

Admin

menu, select one license

from the set to allow the phone to
download the appropriate software.

Server Busy

Handset is attempting to download
from a Download Master that is busy
downloading other handsets and
refusing additional downloads.

None. The handset will automatically retry
the download every few seconds.

Service Unavailable.
Restarting …

An error has caused the handset to
lose the call. It is now making its
best effort to restart and return to
standby mode.

Occurs during Restart on Error mode. The
handset is attempting to register with the
PBX and resume normal operation. Error
details may be available through the syslog
server and by download with the Handset
Administration Tool.

Storing Config

Handset is storing changes to
handset configuration.

None. Informational only. The handset may
display this briefly following a configuration
change or software download.

System Busy
yyy.yyy.yyy.yyy

y…y = SVP Server/Telephony
Gateway IP Address
Gateway or SVP server has reached
call capacity; displays IP address of
Gateway/SVP Server.

All call paths are in use. Try the call again
in a few minutes.

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Summary of Contents for 80-Series

Page 1: ... 000 Rev G October 2013 Spectralink 80 Series Handset Administration Guide Using Spectralink 80 Series Telephony Gateway and Spectralink Radio Protocol SRP Important New Software Version Requirements See page 44 ...

Page 2: ...ation has prepared this document for use by Spectralink personnel and customers The drawings and specifications contained herein are the property of Spectralink and shall be neither reproduced in whole or in part without the prior written approval of Spectralink nor be implied to grant any license to make use or sell equipment manufactured in accordance herewith Spectralink reserves the right to m...

Page 3: ...ast Secure Roaming 11 WEP 11 Spectralink 80 Series Handset 12 Spectralink 80 Series Handset Specifications 13 Handset Display 15 Feature display 15 LINE display 15 Icons and Indicators 16 Startup Sequence 17 Handset Modes 18 Standby mode on hook 18 Active mode off hook 18 Configuration menu mode 18 Push to talk PTT mode 18 Messaging mode 19 Notes on Battery Packs 19 Chapter 3 Spectralink 80 Series...

Page 4: ...nd Protocol Management 44 Requirements 44 Configuration Process 45 Chapter 5 Testing the Handsets 47 Chapter 6 Diagnostic Tools 48 Run Site Survey 48 Solving coverage issues 50 Diagnostics Enabled 50 Screen 1 51 Screen 2 51 Screen 3 51 Screen 4 52 Screen 5 53 Screen 6 EAP Information 53 Syslog Mode 55 Chapter 7 Certifying the Handsets 58 Conducting a Site Survey 58 Chapter 8 Software Maintenance 6...

Page 5: ...s 63 Configuration Problems 63 Infrastructure Problems 64 Dial Tone Problems 65 Handset Status Messages 66 Appendix A Regulatory Domains 76 Appendix B Minimum Software Requirements for Rev C Handsets 78 Appendix C Open Source Information 79 OFFER for Source for GPL and LGPL Software 79 Contact Information for Requesting Source Code 79 ...

Page 6: ...ct Support Spectralink wants you to have a successful installation If you have questions please contact the Customer Support Hotline at 1 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time For Technical Support mailto technicalsupport spectralink com For Knowledge Base http support spectralink com For Return Material Authorization mailto nalarma spectralink com Spe...

Page 7: ... for SRP Spectralink 80 Series SVP Server Administration Guide for SRP Spectralink 80 Series Handset Administration Tool Spectralink 80 Series Handset and Accessories User Guide VIEW Certified Products Guide VIEW Configuration Guide corresponding to the type of access point LinkPlus Interface Guide corresponding to the type of PBX Deploying Enterprise Grade Wi Fi Telephony Best Practices Guide for...

Page 8: ...n on settings you need to choose for a specific behavior to enable a specific feature or access customization options Typography A few typographic conventions listed next are used in this guide to distinguish types of in text information Convention Description Bold Highlights interface items such as menus soft keys file names and directories Also used to represent menu selections and text entry to...

Page 9: ...onditional information Convention Description MACaddress Indicates that you must enter information specific to your installation handset or network For example when you see MACaddress enter your handset s 12 digit MAC address If you see installed directory enter the path to your installation directory Indicates that you need to select an item from a menu For example Settings Basic indicates that y...

Page 10: ...mation about mapping the PBX features to the handset Admin Tip The latest wireless telephone and Handset Administration Tool software versions are required to support the features described in this document See Chapter 4 Software License and Protocol Management Spectralink Voice Priority SVP Spectralink Voice Priority SVP is a proprietary method of WLAN QoS developed by Spectralink to ensure enter...

Page 11: ...ning the time to renegotiate a secure handoff The wireless telephone supports two fast AP handoff techniques Cisco Client Key Management CCKM only available on Cisco APs and Opportunistic Key Caching OKC One of these methods must be configured for support on the WLAN to ensure proper performance of the handset WPA and WPA2 Personal The handset supports WPA and WPA2 Personal as defined by the Wi Fi...

Page 12: ...n the subnet used for the Spectralink 80 Series Handsets SVP Server and Telephony Gateways Routers are typically configured with filters to prevent multicast traffic from flowing outside of specific domains The wireless LAN can be placed on a separate virtual LAN VLAN or subnet to reduce the effects of broadcast and multicast traffic from devices in other network segments Spectralink 80 Series Han...

Page 13: ...n Ciphers AES RSA RC4 Data Integrity Hashed Message Authentication Code MD5 HMAC MD5 RFC 2403 2104 and Secure Hash Algorithm 1 SHA HMAC SHA 1 RFC2404 Fast AP Handoff Opportunistic Key Caching OKC Cisco Client Key Management CCKM FCC certification Part 15 247 Other certifications IP 53 certified for resistance to dust and liquid resistance MIL 810F Proc IV 516 5 for shock resistance Voice encoding ...

Page 14: ... 000_G docx October 2013 14 8030 Weight 4 2 oz 119 1 g with Standard Battery Pack Standard Battery Pack capacity 4 hours talk 80 hours standby Extended Battery Pack capacity 6 hours talk 120 hours standby Ultra Extended Battery Pack capacity 8 hours talk 160 hours standby ...

Page 15: ...set is off hook will be passed directly to the handset main display Certain characters may be used by the PBX that are not implemented in the handset such as definable and special characters See the LinkPlus Interface Guide for your PBX for information about how the handset emulates the features of the PBX utilized at your site Feature display In active mode the softkeys will be determined by the ...

Page 16: ...ty PTT channel This call will override any other Location Service RTLS is enabled Muted The muted indicator displays after the Mute softkey has been pressed It indicates that the microphone is not transmitting sound Press the Mute softkey again to unmute the microphone Locked Locked indicates that the keypad is locked to prevent accidental activation Use the Unlk softkey plus the key to unlock it ...

Page 17: ... is either configured for Static IP or if configured for DHCP the DHCP discovery process has started 1234567 If DHCP is configured a DHCP response was received which contains a good DNS server configuration 123456 Indicates one of the following possibilities 1 Static IP configuration 2 SVP Server address found in DHCP option 151 response 3 SVP Server address found via DNS lookup 12345 All networki...

Page 18: ...ive mode when an incoming call is answered When an incoming call occurs during an active call the handset will play the second call ringing sound until the call is answered the caller hangs up or the call transfers to voicemail If END is pressed the first call is terminated and the handset reverts to a full ring The active modes utilize the most bandwidth and battery power To conserve battery reso...

Page 19: ...le Battery Packs are supplied with your handset Spectralink recommends that each be fully charged upon receipt to prolong battery life Battery Packs will slowly lose charge if unused To maintain battery potential charge unused Battery Packs occasionally or alternate Battery Pack use After a length of time Battery Packs will lose the ability to maintain a charge and to perform at maximum capacity a...

Page 20: ...zing the USB port on the Dual Charger See the Handset Administration Tool document for specific instructions Please see your service representative or contact Spectralink customer service for more information about this time saving tool When WPA2 Enterprise security is used PAC files for EAP FAST can be provisioned wirelessly or by using the HAT For PEAP the HAT must be used to enroll certificates...

Page 21: ...TT PTT Enabled will show on the info line and the menu option will toggle to Disable PTT Data entry and editing An asterisk next to an option on the display indicates that it is selected Use the Nav keys and the softkeys to navigate and select desired options Enter numbers by pressing the buttons on the keypad The blinking underscore identifies the current cursor position When entering alphanumeri...

Page 22: ... V 9 9 w x y z 9 W X Y Z 0 0 0 _ space Admin Menu Table The following table lists the Admin menu items The default settings have an prior to the option Detailed descriptions of each item appear below the table 1st level 2nd level 3rd level 4th level 5th level Phone Config Telephony Protocol Type 030 PTT Emerg Button Emergency Dial Emergency Enable Disable Emergency Number Enter Number Enter Name P...

Page 23: ...ST Auto USA DST Auto AUS DST Auto EURO Protected Spd Dial Enter Number Enter Name Assign Speed dial Password Enable Disable If Password is enabled Change Password Speakerphone Disable Enable Location Service Enable RTLS Disable RTLS Transmit Interval 1 minute 5 minutes 10 minutes Location Server IP Enter IP ELP Port Enter Port 8552 Network Config IP Address Use DHCP Static IP Phone IP Default Gate...

Page 24: ...Shared Key WEP Enable Disable Key Information Default Key Key Length Key 1 4 Rotation Secret WPA2 PSK Passphrase Pre Shared Key WPA PSK Passphrase Pre Shared Key Cisco FSR Username Password WPA2 Enterprise Authentication EAP FAST PEAP Fast Handoff CCKM OKC Username Password Delete Cert PAC DSCP tags WT in call 46 WT standby 40 Other 0 Reg Domain 01 02 03 04 05 06 07 08 802 11 Config a 802 11a ...

Page 25: ...rvey Diagnostics Enable Disable Syslog Mode Disabled Errors Events Full Error Handling Mode Halt on Error Restart on Error Restore Defaults Demos Graphics Demo default setting Only those 802 11a bands that are available in the selected domain will be listed See Appendix A for complete information Subbands have not been established for the b and b g mixed or the g only mode at this writing Provisio...

Page 26: ...le If enabled the PTT options will appear on the Config menu for the end user to subscribe to allowed channels etc If disabled the PTT options will not appear on the Config menu and the Emergency Dial option may be enabled PTT is disabled by default When enabled all 24 PTT channels are allowed by default To toggle the allowed status of any channel select Allowed Channels scroll to the channel to b...

Page 27: ...be dialed the name e g Security and scroll to assign to one key press The choices for this key press are 1 9 0 or The carat represents the volume up and down buttons This number must be programmed in every handset This setting cannot be modified by the user This feature is not available in a handset where the user has disabled Pre dial in the Config menu Password Enable Disable Change The password...

Page 28: ... the handset will display the RTLS icon in the top center of the screen The ring indicator icon will take precedence over the RTLS icon i e the new icon will not be visible while the handset is ringing When ringing has ceased and the ring indicator becomes inactive the RTLS icon will again appear regardless of hook state Transmit interval Allows selection of 1 minute 5 minutes or 10 minutes for ma...

Page 29: ...set a fixed IP address If selected the handset will prompt for the IP addresses for each configurable network component When entering addresses enter the digits only including leading zeroes Do not enter punctuation Regardless of the mode in which the handset is operating the following components must be configured Phone IP The IP address of the handset This is automatically assigned if DHCP is us...

Page 30: ...ss telephones If this feature is configured not set to 0 0 0 0 or 255 255 255 255 either via Static IP configuration or using DHCP option 66 TFTP server or the Boot server next server siaddr field the wireless telephone will check for newer software each time it is powered on or comes back into range of your network This check takes only a second and ensures that all wireless telephones in your ne...

Page 31: ...upported in your system WPA2 PSK The security features of WPA2 using PSK are available and may be used if supported by the access points in the facility Select either Passphrase and enter a passphrase between 8 and 63 characters in length or Pre Shared Key and enter the 256 bit key code WPA PSK The security features of WPA Wi Fi Protected Access using PSK pre shared key are available and may be us...

Page 32: ...ough the HAT See additional details in WPA2 Enterprise PEAP Certificate Enrollment and EAP FAST Manual PAC Provisioning section later in this chapter DSCP tags SVP uses the SVP Server to provide enterprise grade QoS DSCP tags are used to change the priority settings for various classes of packets as they are transmitted to the network from the wireless telephone Default values are given but may be...

Page 33: ...allowed in the set regulatory domain and that pertain to the set mode are displayed Note that for 802 11a the bands labeled DFS will vary depending on the set regulatory domain Multiple subbands may be set Navigate to the desired subband and set with NavOK The Transmit Power menu will open Once the Transmit Power setting is done you will be returned to the subband list To deselect a subband naviga...

Page 34: ...e Syslog mode options Error Handling Mode The error handling mode determines how the handset will behave when an error occurs The Halt on Error option will cause the handset to stop operating if an error message is received Unless the error is a fatal one normal operation may be resumed by power cycling the handset The Restart on Error option will cause the handset to make every effort to reboot q...

Page 35: ...ted All other certificate formats need to be converted into the DER format prior to enrolling the handset Choose the Certificate tab and use the file browser to identify the certificate to be loaded Once chosen HAT will perform a rudimentary check on the file to make sure the format is DER and that the certificate date is valid If these tests pass HAT will indicate that it is valid and enable the ...

Page 36: ... Credential PAC Choose the PAC file with the file browser The user will be prompted to enter the password used to generate the PAC as part of its validation process Once the PAC is considered to be valid the Provision button will be available for installing the PAC onto the handset The screen below shows a valid PAC identified with the file browser after a valid password has been entered ...

Page 37: ...Spectralink 80 Series Handsets Administration Guide with SRP 1725 86030 000_G docx October 2013 37 The screen below shows the result of entering the wrong password ...

Page 38: ...tocol setting will not change User parameters will be reset per the table on page 43 Menu option Setting Sub option Sub sub option Default Phone Config PTT Emerg Button Emergency Dial Disabled PTT Disabled if enabled Allowed Channels all Name Channels none set Priority Channel Disabled Time Zone GMT Daylight Saving DST No Adjust Protected Spd Dial none set Password Enabled Change Password n a Spea...

Page 39: ...PSK Pre Shared Key Cisco FSR Username Password none set WPA2 Enterprise Authentication EAP FAST Fast Handoff CCKM DSCP tags WT in call 46 WT standby 40 Other 0 Reg Domain none set if set 802 11 mode b b g mixed Transmit Power 30mW 15 dBm Diagnostics Run Site Survey n a Diagnostics Disabled Syslog Mode Disabled Error Handling Mode Restart on Error Restore Defaults Minimum requirements for functiona...

Page 40: ...s opened by pressing the Cfg softkey from standby mode See the Spectralink 80 Series Handset and Accessories User Guide Config menu 2nd level 3rd level 4th level 5th level 6th level Lock Keys User Profiles Silent Vibrate Loud Soft Custom Set as Active Ring Settings Telephone Message Alert 1 Message Alert 2 Ring Cadence Off PBX Continuous Short Pulse Long Pulse Ring Tone Tones 1 10 Ring Volume Volu...

Page 41: ...le PTT Disable Enable Phone Settings Extension Info Extension Number Extension Name Keypad Autolock Disable 5 seconds 10 seconds 20 seconds Display Contrast Set Contrast Use Hearing Aid Use No Hearing Aid Startup Song Play Inhibit Predial Disable Enable 1 High and Severe noise modes increase microphone speaker and ring volume settings above Normal mode baseline All measures are approximate Microph...

Page 42: ...nnel 4 Channel 24 PTT Audio Volume Audio Volume PTT Tone Volume Tone Volume PTT Vibrate Disable Enable2 System Info Phone IP Address Gateway IP Address Firmware Version Emergency Dial Emergency Number Emergency name Push to talk and Emergency Dial only appear if enabled 2 When PTT Vibrate is enabled the handset will vibrate three times whenever a PTT broadcast is received whether the handset is in...

Page 43: ... Mode Normal Normal Normal Normal Normal Headset Speaker Speaker Speaker Speaker Speaker Speaker Key Tones Off Off On On On Warning Tones Off Off Off Off Off Push to talk Off Off On On On PTT Vibrate Disabled Disabled Disabled Disabled Disabled Emergency Dial On On On On On Push to talk must be enabled by the system administrator before it can be activated by the user If it is not enabled then it ...

Page 44: ...v C on the label The minimum version if you have a Rev C handset is 122 024 Any attempt to load earlier versions will result in a download failure See Appendix B for full information A wireless LAN must be properly configured and operational through the use of 802 11a b g n VIEW Certified wireless APs The Spectralink 80 Series Telephony Gateway must also be connected to your network and completely...

Page 45: ...Handset Administration Tool ensure the following parameters are correctly set in the Admin menu for each handset See Chapter 3 Spectralink 80 Series Handset Configuration for detailed configuration instructions a If statically assigning IP addresses ensure that the Phone IP Subnet Mask and Default Gateway information are accurate If using a DHCP Server ensure that the DHCP option is set b Ensure t...

Page 46: ... 46 Note For future software upgrades simply update the files that are stored on the TFTP server Each time the handset is powered up it will check with the TFTP server to ensure it has the same software version and download the code on the TFTP server if it does not match the code on the handset ...

Page 47: ...ART key The extension number should clear and you should hear dial tone On some digital systems depending on how the telephone system is programmed you may have to select a line to get dial tone Place a call and listen to the audio quality End the call by pressing the END key 3 Place a call to the handset and verify ring answer clear transmit and clear receive audio 4 Use the softkeys to verify al...

Page 48: ...ore certifying that an installation is complete It can also be used at any time to evaluate coverage by testing signal strength to gain information about an AP and to scan an area to look for all APs regardless of SSID The information available through the site survey includes SSID Beacon Interval Information regarding support of 802 11d 802 11g 802 11h and other 802 11 amendment standards as requ...

Page 49: ...100 ms The second has a signal strength of 48 dBm is configured on channel 6 with a beacon interval of 200 ms The third has a signal strength of 56 dBm is configured on channel 11 with a beacon interval of 100 ms a b 7 b c 8 2 8 0 2 1 0 0 2 a e 5 7 8 4 8 0 6 2 0 0 2 a e 5 9 6 5 6 1 1 1 0 0 A n y D e t l When the Any SSID mode is selected the summary display contains the first six characters of the...

Page 50: ...olving coverage issues Coverage issues are best resolved by adding and or relocating APs Overlap issues may be resolved by reassigning channels to the APs or by relocating them See the Troubleshooting chapter section on Access Point Problems for more information Diagnostics Enabled Diagnostics is used to evaluate the overall quality of the link between the handset AP and infrastructure side equipm...

Page 51: ...vCnt Missed transmit packet count since power up MissedXmtCnt Receive retry count since power up RxRetryCount Transmit retry count since power up TxRetryCount M i s s e d R c v C n t n n n n n M i s s e d X m t C n t n n n n n R x R e t r y C o u n t n n n n n T x R e t r y C o u n t n n n n n Screen 2 Jitter average error or wobble in received packet timing in microseconds Last successful transmi...

Page 52: ...ere mmmm This hexadecimal number is the last 2 octets of this AP s MAC address ch Channel number the AP is configured on ss Signal strength for the AP in dBm aid The Association ID for the currently associated AP AP mnem a mnemonic indicating the reason code Unkn reason unknown Weak signal strength too weak Rate one or more basic rates not supported Full AP can not handle bandwidth requirements At...

Page 53: ...ro 1 Unknown error 2 Mismatch in EAP type The phone is configured with an EAP type Cisco FSR PEAP or EAP FAST that is not supported by the AP 3xxx Certification failure The certificate presented by the server is found as invalid xxx when having a non zero value is the standard TLS alert message code For example if a bad invalid certificate on the basis of its signature and or content is presented ...

Page 54: ...de sent by the server in response to phone s credential For example if the server has sent the error code as 691 then the EAP error code would be 5691 If the server does not send the error code message then xxx is defaulted to 000 i e EAP error code would be 5000 Refer 1 http www ietf org rfc rfc2759 txt section 6 2 http ietfreport isoc org all ids draft zhou emu fast gtc 02 txt section 2 E A P E ...

Page 55: ...g only events that we consider to be an error see below Events logs all errors plus some other interesting events see below Full logs all the above plus a running stream of other quality information see below The table below lists the syslog messages and which level of logging will produce them Message type Errors Events Full Failed Handoff Yes Yes Yes Successful Handoff No Yes Yes Security Error ...

Page 56: ...h Old AP MAC Old AP signal strength Reason for handoff Other candidate APs MAC Signal strength Reason not used Security Error AP MAC AP signal strength Security mode Error details mode dependent Call Start Call type telephony OAI PTT AP MAC AP signal strength Call End AP MAC AP signal strength Audio stats AP MAC AP signal strength Payload size in msec Payloads sent Payloads received Payloads misse...

Page 57: ...s 5 Same as radio stats Download failure Download aborted code incompatible 0x1234 The hex value indicates which types of files failed per following list File type Bit value Hex Value FILE_TYPE_UNKNOWN 00000001 0x1 FILE_TYPE_CFG 00000010 0x2 FILE_TYPE_USBDL 00000100 0x4 FILE_TYPE_OTADL 00001000 0x8 FILE_TYPE_FUNC 00010000 0x10 FILE_TYPE_SUPP phintl or other supplemental files 00100000 0x20 The fai...

Page 58: ...static or clarity problems and report it to a Spectralink service engineer The coverage test will also require you to put the handset in Site Survey mode and walk the entire coverage area to verify all APs Conducting a Site Survey Conduct a site survey of the installation by walking the site looking for interfering 802 11 systems adequate coverage and channel assignment and correct AP configuratio...

Page 59: ...Required or Mandatory Other 802 11b data rates can be set enabled or disabled The highest data rate set Required or Mandatory determines the RF power available to the wireless telephone for proper operation The handset configured for 802 11g requires 60dBm when all 802 11g data are available with only 6Mbps set Required 45dBm when 54Mbps is set Required and other 802 11g rates Required Enabled or ...

Page 60: ... data rate set Required or Mandatory determines the RF power available to the wireless telephone for proper operation 3 Finally use the single AP MyID Detl display to check each AP to ensure it is configured for the proper data rates beacon interval 802 11 options enabled QoS method and security method Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 u...

Page 61: ...TFTP server to the handsets The download function in the handset checks its software version every time the handset is turned on If there is any discrepancy the handset immediately begins to download the update Normal Download Messages When the handset is powered on it displays a series of messages indicating that it is searching for new software checking the versions and downloading The normal me...

Page 62: ...tober 2013 62 Download failure or recovery messages The following display messages indicate a failure or recovery situation during the download process See Chapter 9 Troubleshooting for more information about each message Server Busy TFTP ERROR x yy Erase Failed Waiting Internal Errors ...

Page 63: ...hin range If a call drops because a user moves out of range the handset will recover the call if the user moves back into range within a few seconds Capacity In areas of heavy use the call capacity of a particular access point may be filled If this happens the user will hear three chirps from the handset The user can wait until another user terminates a call or move within range of another AP and ...

Page 64: ...ateway the Spectralink 80 Series SVP Server or on the handset See the Spectralink 80 Series Telephony Gateway Administration Guide for SRP document for specific configuration steps There may also be incorrect programming of the PBX or AP See the appropriate LinkPlus Integration Guide or the Configuration Guide for the AP in use at the site Infrastructure Problems Calls ringing on the wrong handset...

Page 65: ...n and check for dial tone If this corrects the problem try recharging the Battery Pack that was removed 3 Turn the handset off then on again and then test again for dial tone If functioning place a call and determine voice quality 4 While maintaining an active call walk through several AP areas If fluctuation occurs see Chapter 9 section Access Point Problems 5 Check for alarms on the Spectralink ...

Page 66: ...tricted disabled or in case of EAP FAST the handset PAC and username matching the authentication server Address Mismatch Handset software download files are incorrect or corrupted Download new software from the Spectralink site per Chapter 8 Software Maintenance Assoc Failed xxxxxxxxxxxx x x AP MAC address Handset association was refused by AP displays MAC of failing AP Check handset and AP securi...

Page 67: ...progress Not in call The battery icon displays whenever the Battery Pack charge is low The message Low Battery and a loud beep indicate a critically low battery charge when user is not on the handset The handset will not work until the Battery Pack is charged Battery Failure The Battery Pack is not functioning Replace the Battery Pack with a new or confirmed Spectralink Battery pack Any non Spectr...

Page 68: ...ne this message should only last for approximately one second If message remains displayed power off and contact customer support for a replacement handset Checking DHCP IP The handset is retrieving DHCP information from the DHCP server None This is informational only CRC Code Error The software which has been TFTP downloaded has a bad redundancy code check Try the download again it is possible th...

Page 69: ...e itself on the restart If it does not the problem is in the DHCP server DL not on sector Handset software download files are incorrect or corrupted Download new software from the Spectralink site per Chapter 8 Software Maintenance DO NOT POWER OFF The handset is in a critical section of the software update None Do not remove the Battery Pack or attempt to power off the handset while this is displ...

Page 70: ...he handset off then on again If error persists try registering a different handset to this telephone port If error still persists contact Spectralink Technical Support and report the error Invalid Usr Pwd When WPA2 Enterprise or Cisco FSR is selected the handset failed to connect due to incorrect device credentials or unavailability of authentication server If the error is because of the incorrect...

Page 71: ...Static IP configuration in the handset No Func Code Handset software download files are incorrect or corrupted Reconfigure the handset to gain access to the wireless LAN and download new code No GW Response yyy yyy yyy yyy y y Gateway IP address Handset has lost contact with the Spectralink 80 Series Telephony Gateway Handset cannot find a Spectralink 80 Series Telephony Gateway Handset not regist...

Page 72: ...y settings in the WT match those in the APs No Net Found xxxxxxxxxxxx yy x x AP MAC address yy AP signal strength Handset cannot find a suitable access point displays MAC and signal strength of best non suitable AP found Check AP and handset network settings such as SSID Security Reg domain and Tx power Ensure APs are configured per Configuration Note Try Site Survey mode to determine more specifi...

Page 73: ...ware Maintenance Restarting The handset is in the process of rebooting There will be a 20 second delay in an attempt to let potential network system errors clear None Select License The correct protocol has not been selected from the license set Using the Admin menu select one license from the set to allow the phone to download the appropriate software Server Busy Handset is attempting to download...

Page 74: ...annot be recovered Fatal error Return handset to Spectralink Unknown xx yy zz A phrase is missing from the phintl file Download new software from the Spectralink site per Chapter 8 Software Maintenance Updating The handset is internally updating its software images None The handset may do this briefly after a download This is informational only Updating Code Handset is downloading new software int...

Page 75: ...tober 2013 75 Message Description Action Waiting Handset has attempted some operation several times and failed and is now waiting for a period of time before attempting that operation again None The handset is waiting for a specified period of time before attempting that operation again ...

Page 76: ... 4700 5 7250 GHz 100 140 Yes 5 7250 5 8250 GHz 149 161 No 02 g only b b g mixed 1 13 n a 100mW 20dBm Europe Australia a 5 1500 5 2500 GHz 36 48 No 5 2500 5 3500 GHz 52 64 Yes 5 4700 5 7250 GHz 100 140 Yes 03 g only b b g mixed 1 13 n a 100mW 20dBm Japan a 5 1500 5 2500 GHz 36 48 No 5 2500 5 3500 GHz 52 64 Yes 04 g only b b g mixed 1 13 n a 100mW 20dBm Singapore a 5 1500 5 2500 GHz 36 48 No 5 2500 ...

Page 77: ... Power Limit peak power Countries 07 g only b b g mixed 1 13 n a 100mW 20dBm Hong Kong a 5 1500 5 2500 GHz 36 48 No 50mW 17dBm 5 2500 5 3500 GHz 52 64 Yes 100mW 20dBm 5 4700 5 7250 GHz 100 140 Yes 5 7250 5 8250 GHz 149 161 No 08 g only b b g mixed 1 11 n a 100mW 20dBm India a 5 1500 5 2500 GHz 36 48 No 5 2500 5 3500 GHz 52 64 Yes 5 7250 5 8500 GHz 149 161 No ...

Page 78: ...oad the code will boot to the functional code currently installed and will display a download icon with a strikeout X through it to indicate the download failed due to incompatible software For more information on the failed download icon please refer to the Status Icons section in Chapter 1 of the Spectralink 80 Series Handset User Guide with Spectralink Radio Protocol SRP If a system administrat...

Page 79: ...ort spectralink com You may also obtain the same information by contacting Spectralink by regular mail or email at the addresses listed at the bottom of this notice For at least three 3 years from the date of distribution of the applicable product or software we will give to anyone who contacts us at the contact information provided below for a charge of no more than our cost of physically distrib...

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