Spectra Logic Spectra RXT150 User Manual Download Page 43

Page: 43 / 67

Warranty and Repair

This chapter reviews the RXT-150 warranty and Spectra Logic’s repair policies and
processes:

•

Contacting SpectraGuard Support

on page 43

•

RMA Returns

on page 44

•

Repair Policy: Limited Warranty

on page 45

•

Advanced Service Options

on page 47

Note:

This warranty applies

only

to the RXT-150. It does

not

include RXT

media.

Contacting SpectraGuard Support

Note:

General information is always available on Spectra Logic’s Web site
at www.SpectraLogic.com.

United States
Canada

800.227.4637 or 303.449.0160
[email protected]

Mexico
Central America
South America
Asia
Australia
New Zealand

303.449.0160
[email protected]

Europe
Africa
Middle East

+44 (0) 870 112 2185
[email protected]

Knowledge Base

http://www.spectralogic.com/support/kbase/index.cfm

Summary of Contents for Spectra RXT150

Page 1: ...Spectra RXT 150 User Guide PN 90960000 Revision C...

Page 2: ...The entire risk as to satisfactory quality performance accuracy and effort including lack of negligence is with you Also there is no warranty against interference with your enjoyment of the Software...

Page 3: ...high voltage components that can cause injury or death Only service personnel should replace or install high voltage components United States Office European Office Mailing Address Spectra Logic Corpo...

Page 4: ...terface 15 Connecting to the Host 17 Chapter 3 Using the RXT 150 18 Running Backups 18 Using RXT Media 19 Loading and Unloading RXT Media 19 Setting Write Protection 20 Noting RXT Media Pack Data 20 U...

Page 5: ...Sure the RXT 150 Can Access RXT Media Data Auto Firmware 37 Chapter 5 Best Practices 39 RAID Overview 40 RXT Media RAID Level Options 40 Choosing the RXT Media RAID Level 40 Optimizing Performance 41...

Page 6: ...1 RXT 150 Power Requirements 52 Power Cable 52 Environmental Specifications 53 RXT Media Specifications 54 Appendix C Management Options 55 Using the Digital Display 55 Displaying the Current RXT 150...

Page 7: ...se Notes provides the most up to date information about the RXT 150 including information about the latest firmware releases The Spectra RXT Troubleshooting Guide provides troubleshooting information...

Page 8: ...brief review of RAID refer to RAID Overview on page 40 About the RXT 150 The front of the RXT 150 provides the insertion point for RXT media as well as a user interface Figure 1 1 For information on...

Page 9: ...write protected Figure 1 3 An RXT media pack with the RXT media display called out Icon Meaning Use Power LED Green indicates that power is on No light means no power Status LED Green indicates the RX...

Page 10: ...f you don t have the drive s IP address on hand use the serial interface or digital display to identify the address by following the procedure in Displaying the RXT 150 s IP Address on page 25 Once yo...

Page 11: ...SCSI ID unique to the bus to assign to the RXT 150 Note that the RXT 150 arrives with the default SCSI ID of 15 Have on hand the SCSI cables you ll use to connect the RXT 150 to the host Note The RXT...

Page 12: ...Note that the RXT 150 is shipped with a default static IP address of 192 168 200 200 Make sure that the temporary host IP address is in the same network range as that IP address gateway and subnet 19...

Page 13: ...e Login screen displays Figure 2 1 3 Type administrator in the User field and rxtadmin in the Password field Note Although you cannot change the user name you can change the password See Changing User...

Page 14: ...igure 2 3 2 Select the IP address method If you choose Static enter the RXT 150 Static Address Subnet and Gateway 3 Optionally enter the Hostname and HTTP port settings If you don t enter a new port t...

Page 15: ...al emulator such as TeraTerm HyperTerminal is not recommended for use with the RXT 150 You have a standard DB9 serial cable The terminal emulation settings are set to 115200 bps 8 data bits No parity...

Page 16: ...S then press Enter Configuring Static IP Addressing 1 Type 3 then press Enter The Diagnostics IP Menu appears below a listing of current network settings 2 Type 5 then press Enter this displays a prom...

Page 17: ...her device 2 Set the RXT 150 s SCSI ID using the switch on the rear panel just above the SCSI ports The SCSI ID is set by default to 15 The current ID displays in the indicator window Figure 2 4 Use a...

Page 18: ...us on page 23 Displaying the RXT 150 s IP Address on page 25 Editing Network Settings on page 26 Logging In Users and Passwords on page 26 Setting the Date and Time on page 28 Running Backups Configur...

Page 19: ...RXT media When the RXT media is loaded and ready to use the character display blanks and the blue status light flashes Note If the Write Protect switch is on no data can be written to the loaded RXT...

Page 20: ...ent You can use a grease pencil to write information that may be helpful in managing and tracking packs such as the date and type of data backed up You can erase the notations using a paper towel damp...

Page 21: ...on the next page Status Select this icon to display the RXT Drive Status screen Date Time Check this for the current date and time set on the drive To change the date and time see Setting the Date an...

Page 22: ...action Request information and answer prompts using the Select and Load Unload buttons which are located directly beneath the digital display Digital Display Status Light Select Load Unload Figure 3...

Page 23: ...tus of a RXT 150 1 Select the General RXT 150 The RXT Drive Status screen displays 2 To display more detailed RXT 150 information select Show Advanced A screen with more detailed information displays...

Page 24: ...re detailed information on RXT media status through the Web 1 Make sure that a RXT media pack is loaded in the RXT 150 2 Select General RXT media the RXT Media Status screen displays 3 To display more...

Page 25: ...e s digital display or alternately using the serial interface Note The RXT 150 s default IP address is 192 168 200 200 1 Make sure that the display is in the default state with the digital display bla...

Page 26: ...changed Administrator The administrator user can control all aspects of the RXT 150 including all configuration diagnostics traces messages and security functions By default the administrator logs in...

Page 27: ...Password Change then select Run Diagnostic the Password Change Diagnostic screen appears Figure 3 7 3 In the appropriate fields Enter the password for the user currently logged in Enter the user accou...

Page 28: ...rivileges can edit the date and time settings To set the date and time used by the RXT 150 follow these steps 1 Select Configuration Date Time the Set RXT Drive Date Time screen appears Figure 3 8 2 S...

Page 29: ...T media pack as well to help ensure that the drive can read data written on the pack Firmware Definitions User Firmware A copy of RXT 150 firmware you can save onto a RXT media pack Purpose To keep a...

Page 30: ...ng RXT 150 firmware so that the drive can read data on the RXT media pack using Auto Firmware stored on the pack Upgrading RXT 150 Firmware Upgrading a Single RXT 150 To update a RXT 150 s firmware co...

Page 31: ...rocess If it is download the firmware and save it on the host Check to see if the RXT firmware on www SpectraLogic com is more recent than the firmware the drive is currently using Browse to the firmw...

Page 32: ...ware versions of the RXT 150 and the versions of copies stored on any RXT media pack that is in the RXT 150 In this example both are at version 1 3 0 0 3 Compare the RXT 150 s Firmware Version the Fir...

Page 33: ...elect Upgrade A firmware license agreement displays 6 Scroll down and select Accept Wait until the upgrade is complete before using the Web interface further The RXT 150 automatically reboots temporar...

Page 34: ...de option This procedure is diagrammed in User Firmware Overview below a b d Make sure one RXT 150 has been updated to the latest firmware Insert a RXT media pack in the updated drive then save the fi...

Page 35: ...ct Save The current RXT 150 firmware is copied to the RXT media pack as User Firmware 5 Move this pack into a RXT 150 that needs the latest firmware Figure 4 3 Creating User Firmware through the Firmw...

Page 36: ...RXT 150 firmware on a RXT media pack so that you have a copy at hand for example for redundancy or in adhering to best practices To store a copy of RXT 150 firmware on the RXT media pack follow steps...

Page 37: ...eds to be updated login to the drive s Web interface then select Maintenance Firmware The Firmware Management screen Figure 4 2 shows current firmware settings 2 Select Auto Firmware Version Upgrade F...

Page 38: ...data using a newer format the drive firmware is copied onto the pack as Auto Firmware Pack now has data that can only be read by a drive with firmware at or above the pack s Auto Firmware version This...

Page 39: ...sing the RXT 150 and RXT media to protect your data This includes information and tips to help you Choose the RAID level that best fits your needs in RAID Overview on page 40 below Tune the RXT 150 fo...

Page 40: ...s option halves available disk capacity For example 1 TB of raw disk provides 500 GB of usable capacity in a RAID 1 configuration RAID 5 provides good performance with a reasonable amount of data prot...

Page 41: ...ing Block Sizes The RXT 150 itself cannot be configured to alter performance all performance tuning must be done with your operating system and backup software To maximize RXT 150 performance Spectra...

Page 42: ...t term storage secure the pogo pad cover in place For long term storage pack the RXT media is in its original shipping materials before sending off site Always store the RXT media lying flat in a clea...

Page 43: ...to the RXT 150 It does not include RXT media Contacting SpectraGuard Support Note General information is always available on Spectra Logic s Web site at www SpectraLogic com United States Canada 800 2...

Page 44: ...ss Spectra Logic Corporation Attn RMA number Suite B 5571 Arapahoe Avenue Boulder Colorado 80303 USA Note Be sure to reference the RMA number on your RXT 150 or component or its repair will be delayed...

Page 45: ...s provided by Spectra Logic Removal of serial number tags Physical damage caused by inadequate packaging If any of the above conditions exist Spectra Logic reserves the right to repair the unit at the...

Page 46: ...oduct Spectra Logic shall reserve the right to replace the unit if it cannot be repaired within the two week time frame Advanced service options can be purchased for an additional fee Warranty Provisi...

Page 47: ...Support Toll free US and Canada access to a Spectra Logic support representative 24 hours a day 7 days a week 365 days a year On site Support Guaranteed four hour on site service visit from a field se...

Page 48: ...y 1 00 p m local time for a field service representative to be dispatched same day A service representative will be dispatched the following business day for calls after 1 00 p m local time Next Busin...

Page 49: ...150 See the following sections for detailed information on each Safety Standards below WEEE Directive on page 50 Safety Standards The Spectra RXT 150 complies with the following domestic and internat...

Page 50: ...th normal unsorted municipal waste Within participating European Union countries special collection recycling and disposal arrangement have been established for this product At the end of life the pro...

Page 51: ...Drive 12 Drive Packs RXT Media 4 Drive Packs RXT 150 Transfer Rates The RXT 150 has been designed to achieve native transfer rates of 80MB sec with uncompressed data in optimal environments The RAID l...

Page 52: ...A 6 15P attachment plug on one end Power cord must have a molded IEC 60320 type female connector to connect to the RXT 150 Cordage must be SJT type three conductor 18 AWG minimum Power cord must compl...

Page 53: ...edia a a Specifications are subject to change at any time without notice Humidity 10 80 non condensing Humidity Gradient Less than 10 per hour Temperature 50 F 90 F 10 C 32 C Maximum Temperature Gradi...

Page 54: ...re subject to change at any time without notice Mounting Speed 35 seconds Transfer Rates See RXT 150 Transfer Rates on page 51 MCBF 25 000 cycles Uncorrectable Error Rates 1 in 1014 Power 10 watts typ...

Page 55: ...clear the menu at any time press and hold the Select and Load Unload buttons for approximately one second Unless there is an error the drive will be in ready mode with the display blank and the blue L...

Page 56: ...The dots in the version are displayed as dashes Once the firmware version is displayed an asterisk displays 5 Press Select to return to the idle state Note It is easiest to use the Web interface for m...

Page 57: ...ware version is displayed an asterisk displays 4 Press Select to return to the idle state Saving the Current RXT 150 Firmware to User Firmware 1 Make sure that a RXT media pack is loaded in the drive...

Page 58: ...r you select Load Unload a Y for Yes displays press Select While the firmware is saved the display shows a sequence of characters When the upgrade is complete an asterisk displays and the RXT 150 rebo...

Page 59: ...mation along with the results of traces and diagnostics then send to SpectraGuard Support 5 RXT 150 or RXT Media Hardware Error Gather traces and debug files using diagnostics and send to SpectraGuard...

Page 60: ...ailed Try the upgrade again If this fails e mail SpectraGuard Support with trace and debug files H Internal Application Failed Gather debug information and forward it to SpectraGuard Support I SATA Ch...

Page 61: ...terface make sure that You have a properly configured terminal emulator such as TeraTerm HyperTerminal is not recommended for use with the RXT 150 You have a standard serial cable The terminal emulati...

Page 62: ...irmware file on the pack Subsequently whenever RXT media is loaded into a RXT 150 the RXT 150 checks to make sure it can read data on the pack If the drive can t read the data a message notifies the u...

Page 63: ...50 uses when accessed remotely over the Internet or through an intranet M Mb sec Megabits per second a measure of data transfer speed MB sec Megabytes per second a measure of data transfer speed O ope...

Page 64: ...ion used to connect peripheral devices to computer systems SpectraGuard Spectra Logic Technical Support static address An unchanging IP identifier permitting remote access to a device through the Inte...

Page 65: ...a RXT media through the Web or other interface The user can optionally use this firmware copy to update the firmware in other RXT 150s To do this the user loads the RXT media pack with the User Firmw...

Page 66: ...flash codes 59 fuse 8 G General toolbar 21 H handling best practices 42 high voltage warning 3 host connection 17 hostname 21 I i icon 22 IBM LTO driver 11 icons system messages 22 information message...

Page 67: ...erminator 8 select button 8 22 55 serial port 8 service agreement warranty 45 shipping under warranty 46 shipping information 44 specifications environment 53 power 52 Spectra Logic contacting 3 stand...

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