Chapter 6. Warranty and Repair
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Repair Policy: Limited Warranty
RXT-150 is warranted for one year Return to Factory. The standard factory turnaround
time is two weeks from receipt of the product. Upon completion of repair, Spectra
Logic will return the unit via two-day shipment.
Spectra Logic warrants the RXT-150 to be in good working order for a period of one
full year from the date of shipment from Spectra Logic or an authorized Spectra Logic
dealer. Should this product fail to be in good working order at any time during this
one-year period, Spectra Logic will, at its option, repair or replace this product at no
additional charge except as follows:
Suspect parts sent to Spectra Logic will be repaired or replaced. Exchanged parts will
be either reconditioned or new at the option of Spectra Logic. This limited warranty
does not include:
• Service to repair damage resulting from:
• Accident
• Disaster
• Misuse
• Abuse
• Non-Spectra Logic modification of the product including, but not limited to,
product expansion through plug-in additions except as provided by Spectra Logic
• Removal of serial number tags
• Physical damage caused by inadequate packaging
If any of the above conditions exist, Spectra Logic reserves the right to repair the unit
at the current fixed price of repair.
Warranty service can be acquired during the one-year period by shipping the product
to Spectra Logic with an invoice and Return Materials Authorization (RMA) number.
Note:
No return can be accepted without an RMA number from
SpectraGuard technical support. Returns must be shipped prepaid
in their original packing containers; damage incurred in transit is
not covered by Spectra Logic’s warranty.
Spectra Logic makes no other warranties, expressed or implied, and specifically
disclaims any warranty of merchantability or fitness for a particular purpose or use. If
this product is not in good working condition as warranted above, your sole remedy
shall be replacement or repair as provided above. In no event will Spectra Logic be
liable to you for any damages, including any lost profits, lost savings, or other
incidental or consequential damages arising out of the use of or inability to use such
product, even if Spectra Logic has been advised of the possibility of such damages, or
for any claim by any other party.
