SousVide Supreme Chef, Instructions For The Use And Care

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SousVide Supreme Chef Instructions 9
Troubleshooting
If your SousVide Supreme Chef is not operating properly, please follow these
recommended checks before contacting customer service. If after following
these recommendations, your machine still fails to function properly (or for
any malfunction not covered in this Troubleshooting Guide) please contact us
at customerservice@sousvidesupreme.com or call the Customer Service
Department at 877.787.6836 Monday through Friday between 9:00 a.m.
and 4:00 p.m. Mountain Standard Time for assistance.
Machine won’t start.
1. Be sure the unit is plugged in and the outlet is working.
2. You should feel/hear a slight click when you depress the On/Off button.
If you do not, reposition your finger and press/hold again.
3. Make certain to press and hold the On/Off button for 3 seconds. If the unit
fails to start after that time, reposition your finger and press/hold again.
Machine beeps during the cooking process.
1. The machine should beep:
• to signal that it has preheated to its set target cooking temperature.
• to signal that it has regained its set target after cool food pouches, ice, or
additional water have been put into the water bath.
• to signal the completion of a pre-set cooking time.
2. The machine should not beep during the cooking process if it is at the
desired/set cooking temperature. If it does:
• check to be sure cooking pouches have not settled to the bottom,
occluding the holes of the perforated bottom grill or impeding circulation
around the perimeter of the water bath. If this has occurred, use the pouch
rack and reposition the pouches to open the circulation.
• check to be sure that there is sufficient water in the machine—i.e., that
the water level reaches the FILL line on the interior wall of the water bath.
Water is found on the counter under the machine.
Water can accumulate inside the lid (especially when using the machine at
temperatures above 175F/80C or for extended periods) and may, on occa-
sion, overflow the lip of the unit and run onto the counter.
1. Check the sides of the machine housing for evidence of wetness, indicating
that water has trickled down the sides and pooled there. If so, remove the lid
periodically during higher temperature or prolonged cooking, and allow the
accumulated water to flow back into the bath.
2. If you see no evidence that water has dripped down the outside of the
machine, turn off the machine, unplug the unit, move it and wipe up the spill.
Make sure everything is dry and turn the machine back on, resetting the
desired temperature. If the water re-appears beneath the machine, there
could be a gasket leak. Turn off the machine, unplug it, and contact customer
service.
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