XI. Warranty Procedure
In order for the warranty to stay valid, your vehicle must be serviced according to the schedule set out in this handbook.
Clients who are located more than 30 miles from their nearest DFSK agent can nominate your own garage to carry out your service
and warranty work. The garage must be a bonifide VAT registered business to comply with the terms that the warranty company
have stipulated.
If you need to make a warranty claim, please go to
www.mbginsurance.co.uk
. Click on ‘make a claim’ and follow the procedure. You
or your agent will be asked for an estimate and proof of service history. If you have no service history the claim maybe rejected.
The full details of ths warranty can be found within your vehicle pack located in the vehicle.
If the vehicle develops a less serious fault and continuing to operate it will not cause any further damage, the vehicle should
be taken to a service centre for an estimate. The warranty claim should then be submitted, with a copy of the estimate, and
photographs as appropriate, via the MB&G warranty website, for the repairs to be authorised. You will need a claim number before
work can commence.
The telephone number for MB&G claims is: 0191 258 8156, available Monday to Friday 9am – 5pm.
It is the responsibility of the customer to inform the repairer that a warranty exists on this vehicle. DO NOT proceed with any repairs
on this vehicle until the claim is authorised by the MB&G Warranty Administrator by the issuing of an authority number by MB&G
when the component or repair is under their jurisdiction. The contact details of the Administrator can be found at the end of this
section, in the information wallet in the vehicle or alternatively on the Sokon Automotive Website at
www.sokonautomotive.com/
warranty
for any other claims not the responsibility of the Warranty provider using the appropriate form inside the Information
Wallet or downloadable from our website. Any repair completed without a written record of authority will not be accepted by
MB&G or Sokon Automotive.
If you transfer your vehicle to another owner within the warranty period, a change of owner must be registered with MB&G as
described in your policy documentation and fees may apply.
All trim, glass, wheels and tyres, hinges, brake linings, seized brake callipers. Excluding normal wear and tear and accident damage.
75
Warranty Procedure
Summary of Contents for DFSK Glory 580
Page 1: ...DFSK GLORY 580 HANDBOOK ...
