APPENDIX G: TROUBLESHOOTING
105
SYMPTOM
:
Connect!Agent software has found multiple Bluetooth CHS devices,
and I don’t know which one to choose.
POSSIBLE REASONS
SOLUTION
This is your first time using Connect!Agent to
connect to a
Bluetooth
CHS, and
Connect!Agent has found multiple
Bluetooth
CHS devices using the default
name.
Turn off the
Bluetooth
CHS device(s) you
do not want to connect to. Tap
Refresh
.
Connect!Agent will connect to and save
information about your
Bluetooth
CHS
to exclusively connect to it in the future.
Same as above.
If you have a Windows XP, Vista or 7
system, you can install SocketScan and
use the Advanced Security Settings to
change the scanner’s
Bluetooth
friendly
name to something you can easily
recognize.
SYMPTOM
:
While scanning with the Bluetooth CHS, I turned off the Pocket PC, or
my Pocket PC entered suspend mode. Now the Bluetooth CHS won’t reconnect to
my Pocket PC.
POSSIBLE REASONS
SOLUTION
There is a problem with the Widcomm
stack on some Pocket PCs where the
Bluetooth
CHS can be discovered but fails
to communicate. Affected units include
the HP iPAQ models h221X with ROM
version 1.10 and h1945.
Soft reset the Pocket PC by pressing the
reset button.
SYMPTOM
:
When I try to connect with ActivePairing to a Windows XP or Vista
computer, the Bluetooth software indicates that the Bluetooth CHS has connected,
but when I try to scan data, it does not enter into my application.
POSSIBLE REASONS
SOLUTION
Your computer has multiple incoming
Bluetooth
serial ports enabled.
Use your
Bluetooth
utility to disable extra
incoming
Bluetooth
serial ports.
SocketScan Is not running.
Start SocketScan.
