APPENDIX G: TROUBLESHOOTING
103
A
PPENDIX
G
T
ROUBLESHOOTING
For help using SocketScan for Windows Mobile, tap on the
icon.
For help using SocketScan for Palm, tap on the
icon.
SYMPTOM
:
I get the “No Scanner Detected”
icon in the task tray and can’t
trigger the scanner or scan any barcodes.
POSSIBLE REASON
SOLUTION
Your computer is not connected to the
Bluetooth
Cordless Hand Scanner.
Make sure the
Bluetooth
Cordless Hand
Scanner is on and in range and has
enough battery power. Try to reconnect.
SYMPTOM
:
When I try to scan, the scanner beam activates, but no data appears on
my screen, and the beam eventually turns off.
POSSIBLE REASON
SOLUTION
The scanner is too close or too far from the
barcode.
Practice so you get accustomed the most
effective distance and scanning angle.
The barcode is incorrectly formatted or
poorly printed.
Try scanning a barcode that is correctly
formatted or printed well, such as on a
retail package.
The barcode symbology may be disabled or
not supported by the
Bluetooth
Cordless
Hand Scanner.
Use Scan Demo for Windows Mobile or
the Test screen for Palm OS to identify
the symbology. If needed, enable the
symbology by using Symbology Selector
for Windows Mobile or the Symbology
screen for Palm OS.
You don’t have an application open to
scan data into.
Open an application, such as Excel, and
place the cursor where you want
scanned data to go. Try scanning again.
SYMPTOM
:
When I try to access SocketScan Settings, nothing happens.
POSSIBLE REASON
SOLUTION
You tried to install SocketScan on a
Windows 7 computer while not logged
into an administrative account.
Log into an administrative account then
uninstall and reinstall SocketScan.
