Smiths Medical Medfusion 3000 Series, Technical & Service Manual

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Troubleshooting
67 40-5648-51B
Smiths Medical service
and support
Using Smiths Medical service
assistance
Use the following steps to make use of Smiths Medical
technical service assistance:
1. Contact Smiths Medical Technical Service Depart
-
ment at one of the following telephone numbers:
Toll-free in the
United States
1 800.258.5361 OR
1 800.848.1757
Outside the
continental United
States
1 651.633.2556
In Europe, Contact: Your local distributor or:
Smiths Medical
International Ltd.
+44 (0)1923 246434
2. When calling any of these numbers, please have
the following ready:
• Model name / number of pump
• Pump serial number
• Purchase date if pump is within warranty period
• Description of problem in as much detail as pos -
sible
3. The service representative will give suggestions in
an attempt to help solve the problem.
Returning a pump for repair
When a pump problem cannot be solved, it becomes
necessary to return the infusion pump for service.
Note:
The following instructions apply primarily to
product within the United States. If you are out -
side the United States, contact your local distribu -
tor for specific instructions. If you are unsure
of who your local distributor is, contact Smiths
Medical International Ltd. at the address and/or
phone number listed below.
1. If the problem cannot be resolved through the as -
sistance of the Technical Service Department, then
you will be assigned a Return Authorization (RA)
number.
2. Clean and decontaminate the pump and acces-
sories prior to returning items to Smiths Medical.
This is required before shipment according to
United States Occupational Safety & Health Ad -
ministration (OSHA) regulations.
3.
Remove the power cord and poleclamp assembly
before shipping the pump. Return ONLY the
pump, not the accessories. Smiths Medical will
not be responsible for lost poleclamp parts or
power cords .
4. Package the infusion pump carefully for shipment.
5.
Smiths Medical will not accept returns for service
without the assigned RA number clearly printed
on the shipping package. Mark the Return Autho-
rization (RA) number clearly on the outside of the
shipping package used to return the pump.
6. The shipment method must meet the environmen -
tal conditions of:
Shipping Storage
Temperature
–40° to 60° C
(–40° to 140° F)
–20° to 50° C
(–4° to 122° F)
Relative
humidity
5 to 95% non-
condensing
5 to 95% non-
condensing
Atmospheric
pressure
50 to 108 kPa
(7.3 to 15.4
psia)
50 to 108 kPa
(7.3 to 15.4
psia)
6. Ship the carefully packaged infusion pump to
either of the addresses listed below:
United States
Service
Smiths Medical MD, Inc.
1265 Grey Fox Road
St. Paul, Minnesota 55112
1 800.848.1757
www.smiths-medical.com
European Service
Your local distributor or:
Smiths Medical
International Ltd.
WD24 4LG UK
+44 (0)1923 246434