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Welcome to the TouchScreen
Page 4 | August 17, 2010
Understanding Alarms
When an alarm is tripped an audible alert is sounded. From that point, you have a specific amount of
time (default: 30 seconds) to enter your keypad code or an alarm will sound. If a valid keypad code is
not entered within a specific time (default: 30 seconds) of the audible alarm sounding, a message is
sent to a central monitoring station. The central monitoring station will attempt to contact the
persons listed on the account. When they reach a person listed on the account, they will ask for the
Secret Word and affirm whether a genuine emergency is occurring. If no one on the list can be
contacted, or if the person contacted gives the wrong Secret Word, the central monitoring station
immediately dispatches police or other appropriate emergency personnel.
If the alarm is not cleared within 4 minutes, the system resets so it can monitor additional alarm
events.
If a sensor is faulted too many times resulting in alarms, no more alarms will be sent to central
monitoring for 48 hours or until the security system is disarmed.