SMART Board Board 600i6, Configuration And User'S Manual

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C H A P T E R 6
Troubleshooting your interactive whiteboard system
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To resolve signal loss issues
1. Wait approximately 45 seconds for the image to synchronise. Some video signals require a
longer synchronisation period, cycling back through inputs to the one that you want also
helps image synchronisation.
2. If the image doesn’t synchronise, check the cable connections to the projector and the ECP.
3. Ensure that the image signal is compatible with the projector (see Video format compatibility
on page 27).
4. If there are any extension cables, switch boxes, connection wall plates or other devices in
the video connection from the computer to the projector, temporarily remove them to ensure
that they are not causing the video signal loss.
5. If your projector still doesn’t show a source signal, contact your authorised SMART reseller.
Partial, scrolling or incorrectly displayed image
N O T E
This procedure may vary depending on your version of Windows operating system or
Mac OS X operating system software and your system preferences. The following procedures
apply to Windows 7 operating systems and Mac OS X 10.8 operating system software.
To resolve a partial, scrolling or incorrectly displayed image on your Windows computer
1. Select Start > Control Panel .
2. Click Display and then select Adjust resolution .
3. Verify that your display resolution setting is 1024 × 768 (SMART UF70 projector), 1280 ×
800 (SMART UF70w projector in 16:10 aspect ratio mode) or 1280 × 720 (SMART UF70w
projector in 16:9 aspect ratio mode).
4. Click Advanced settings and then click the Monitor tab.
5. Verify that the screen refresh rate is 60 Hz.
To resolve a partial, scrolling or incorrectly displayed image on your Mac computer
1. Select Apple Menu > System Preferences .
The System Preferences dialogue box appears.
2. Click Displays .
3. Verify that your display resolution setting is 1280 × 800 (WXGA).
4. Verify that the screen refresh rate is 60 Hz.