
IDP 800 Terminal Series - Hardware Guide
© SkyWave Proprietary 61 T209, Version 01
5
Troubleshooting the Terminal
The following section contains troubleshooting information for the Solution Provider
(SP) to provide to end users.
5.1 Terminal Does Not Register or Report
On application of external power the terminal should register with the satellite and send a
report.
Note:
The terminal must be visible to the satellite to register with the network and
registration normally takes a few minutes.
If the terminal fails to register or report:
Ensure that the antenna has a clear line of sight to the satellite. The terminal must
operate outdoors and be unobstructed by buildings, forest canopy, and rock cuts.
Check that no objects or debris are on the antenna (i.e., atop the terminal) and
blocking transmission.
Verify with your SP that the terminal is assigned to your account and registered
(i.e., that it is sending and receiving) and that the SkyWave IsatData Pro network
is operating properly.
Check the condition of the power cable.
Check that the terminal has been properly powered on by holding the activation
magnet fob centered on the target for 3 seconds and then removing to power on
the terminal. Once the terminal has power, the LED emits a few short flashes.
Refer to [T204] for LED operation information and flash rates.
Replace the device, if the above checks fail to uncover the problem.
5.2 Shipping Terminals Back to SkyWave
If it is necessary to ship the terminal back to SkyWave, follow the SkyWave RMA
process.
Note:
Remove all batteries from the terminal prior to returning the terminal. Do not
return the batteries with the shipment as doing so may complicate the shipping
documentation and labeling requirements.
CAUTION
Always follow community disposal guidelines when disposing of
lithium batteries. Refer to the manufacturers' website (
) for information on proper disposal of lithium
batteries. Do not burn discharged lithium batteries.
If you must include the batteries in your shipment, contact SkyWave Customer Support
for specific shipping and handling instructions.
Summary of Contents for IDP 800 Series
Page 102: ...www SkyWave com ...