
109
9.
Returning Equipment to Factory
Factory Calibration—All Models
Sierra Instruments maintains a fully-equipped calibration laboratory. All measuring and test
equipment used in the calibration of Sierra transducers are traceable to NIST Standards. Sierra is
ISO-9001 registered and conforms to the requirements of ANSI/NCSL-Z540 and ISO/IEC Guide
25.
Instructions for Returning Your Instrument for Service
The following information will help you return your instrument to Sierra Instruments' Factory
Service Center and will ensure that your order is processed promptly. Prices may vary depending
on the flow range, type of gas and operating pressure of your unit. To request detailed pricing,
contact your local Sierra Instruments distributor or contact one of our offices directly
.
Please follow these easy steps to return your instrument for factory service:
1.
To obtain a Return Materials Authorization (RMA) go to:
www.sierrainstruments.com/rma/new.php to create a Sierra Account.
2.
Once you have created an account, click on the Submit New RMA tab and fill in the
RMA form and follow the instructions. You will receive an email confirmation once you
have submitted your RMA.
3.
Print a copy of the RMA (that now includes RMA #) and send a copy of the RMA form
along with your meter back to the factory.
If you require service beyond calibration, but do not know which service(s) will be required,
describe the symptoms as accurately as possible on the RMA form.
Pack your instrument carefully. Use the original packaging and foam or bubble wrap (packing
peanuts NOT recommended) and include a copy of the RMA form (complete with Sierra supplied
RMA number) with the unit(s).
Ship the unit(s) to the following address:
Sierra Instruments, Inc.
Attention: Factory Service Center
5 Harris Court, Building L
Monterey, CA 93940 USA
RE: RMA# (your number)
For Global Service Centers, go to
http://www.sierrainstruments.com/facilities.html
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