Siemens OpenStage 40 HFA HiPath 4000 Operation Manual Download

Page: 114 / 120

Step by step

Fixing Problems

114

Possible cause:

a) Disabled function selected

b) Incorrect PIN entered.

Possible response:

a) Apply for authorization for disabled function from

relevant service personnel.

b) Enter correct PIN.

Possible cause:

Incomplete phone number entered, star or hash key not
pressed.

Possible response:

Enter phone number or code correctly or as instructed.

Possible cause:

Data transfer in process.

Possible response:

Wait and try again later.

Contact partner in the case of prob-
lems

In the case of faults that continue for more than 5 min-
utes, for example, contact your service personnel.

Not authorized

Not allowed

Not available

protected

Summary of Contents for OpenStage 40 HFA HiPath 4000

Page 1: ...www siemens com enterprise Operation HiPath 4000 OpenStage 40 OpenStage Key Module 40 ...

Page 2: ...ctronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the lo cal authorities Proper disposal and separate collection of your old appli ance will help prevent potential damage to the environ ment and human health It is a prerequisite for reuse and recycling of used electrical and electronic equipment For...

Page 3: ...oom where large quantities of dust accumulate this can considerably reduce the service life of the tele phone Do not expose the telephone to direct sunlight or any other source of heat as this is liable to damage the electronic components and the plastic casing Do not operate the telephone in damp environments such as bath rooms Software update During a software update the phone must not be discon...

Page 4: ...1 OpenStage 40 user interface 11 Ports on the underside of the phone 12 Key modules optional 13 OpenStage Key Module 40 13 Keys 14 Function keys 14 Audio keys 14 5 way navigator 15 Programmable sensor keys 16 Keypad 17 Display 19 Idle mode 19 Telephony dialogs 21 Mailbox 23 Voicemails 23 Callbacks 24 Call log 25 Service menu 26 Making Calls Basic Functions 27 Answering calls 27 Answering a call vi...

Page 5: ...callback 42 Storing saved number redial 43 Saving the current phone number 43 Saving any phone number 43 Making Calls Convenience Functions 44 Answering calls 44 Answering a call with a headset 44 Answering a call via a DSS key 44 Accepting a call for another member of your team 45 Accepting a specific call 45 Picking up a call in a hunt group 46 Using the speakerphone 46 Making calls 47 Dialing w...

Page 6: ...layed call forwarding 66 Forwarding calls for other stations 67 Saving a call forwarding destination for another phone and activating call forwarding 67 Saving a call forwarding destination for fax PC busy station and activa ting call forwarding 68 Displaying deactivating call forwarding for another phone 69 Displaying deactivating call forwarding for fax PC busy stations 70 Changing call forwardi...

Page 7: ...y are offered 90 Answering calls preferentially 90 Deactivating activating ringing call 91 Dialing with line keys 92 Saved number redial for a specific line 93 Last number dialed for a specific line 93 Saving phone numbers for Redial on a line 94 Line mailbox 94 Accessing the mailbox 95 Identifying the line used 96 Making calls on multiple lines alternately 96 Ending the connection on a line key 9...

Page 8: ...07 Defining a representative for the secretary 107 Individual Phone Configuration 108 Display 108 Adjusting the display to a comfortable reading angle 108 Illuminated display 108 Adjusting the display contrast 108 Setting the contrast for key modules 108 Audio settings 109 Adjusting the ring volume 109 Adjusting the ring tone 109 Room character for speakerphone mode 109 Setting the volume of the a...

Page 9: ... optimum use of your multifunctional telephone in the network These instructions should be read and followed by every person installing operating or programming an OpenStage phone This user guide is designed to be simple and easy to understand providing clear step by step instructions for operating your OpenStage phone Administrative tasks are dealt with in a separate manual The Quick Refer ence G...

Page 10: ...is 20 in 50 cm Proceed as follows to optimize display legibility Turn the phone to tilt the display This ensures you have a frontal view of the display while eliminating light reflexes Adjust the contrast as required Æ page 108 Single line telephone multi line telephone Your OpenStage 40 is a multi line telephone This means that your ser vice personnel can configure multiple lines on your phone wh...

Page 11: ...r telephone by assigning phone numbers and functions to the programmable sensor keys Æ page 16 4 You can use function keys when conducting a call to access frequent ly used functions such as Disconnect or to open the Service menu and mailbox Æ page 14 5 Audio keys are also available allowing you to optimally configure the audio features on your telephone Æ page 14 6 The 5 way navigator is a conven...

Page 12: ...ne Properties OpenStage 40 Display type LCD 40 x 6 characters Illuminated display Programmable sensor keys 6 Full duplex speakerphone function 3 port 10 100 switch Headset Interface for key modules Wall mounting Power supply unit PC Network switch Headset Key module Handset ...

Page 13: ...the phone that provides 12 additional illuminated programmable sensor keys Like those on the phone these sensor keys can be programmed and used according to your needsÆ page 16 You can attach up to two OpenStage Key Module 40 to your OpenStage 40 Other technical explanations safety notices and installation instruc tions can be found in the relevant documentation You can download these from the Int...

Page 14: ...LED key Æ page 35 O Open mailbox with red LED key Æ page 23 N Open the service menu with red LED key Æ page 26 Key Function when key is pressed o Activate deactivate headset Æ page 44 p Activate deactivate microphone also for speakerphone mode Æ page 32 Set volume lower and contrast brighter Æ page 109 n Turn speaker on off with red LED key Æ page 28 Set volume louder and contrast darker Æ page 10...

Page 15: ...n lists and menus go to next level Entry selected Perform action In input fields Delete character to the left of the cursor You can now access a context menu Open the context menu Press a In lists and menus one level back Entry selected cancel action In input fields Delete character to the left of the cursor Press d In idle mode Open the idle menu Æ page 19 In lists and menus scroll down Press b I...

Page 16: ... of a function is shown by the LED on the corresponding sensor key Explanation of LED displays for programmed sensor keys Increase the number of sensor keys by adding a key module Æ page 13 Only for direct destination selection keys can you program the se cond level also for direct destination selection LED Meaning of function key Meaning of DSS key S Off The function is deactivated The line is fr...

Page 17: ...abeling of dial keys is also useful when entering vanity num bers letters associated with the phone number s digits as indicated on the telephone spell a name e g 0700 PATTERN 0700 687837 Character overview depends on the current language setting To enter a digit in an alphanumerical input field press the relevant key and hold it down You no longer need to scroll through the entire list of possibl...

Page 18: ...3 First letter in upper case additional letters in low er case Move cursor left Moves the cursor to the left Move cursor right Moves the cursor to the right Copy Copies the entire content to the clipboard Paste Inserts the entire content from the clipboard to the cursor posi tion Key Function during text input Function when held down Write special characters Turn ringtone on off Æ page 110 Switch ...

Page 19: ...u When in idle mode press a key on the 5 way navigator Æ page 15 to dis play the idle menu You can call up various functions here Entries may vary The idle menu may contain the following entries Unanswered calls 1 Incoming calls 1 Outgoing calls 1 Deact call forwarding 2 Act FWD FIXED 3 Act FWD VAR ALL BOTH Direct call pickup Program Service 1 This appears as an option if entries are available 2 T...

Page 20: ...ons Icon Meaning The ring tone is deactivated Æ page 110 The Do not disturb function is activated Æ page 82 The phone lock is activated Æ page 81 Callback requests are active Æ page 41 You received new voice messages Æ page 23 Call forwarding is active Æ page 35 ...

Page 21: ...aling Example You have lifted the handset or pressed the speaker key and are entering a phone number Appearance during an ongoing call Example You are connected with a caller The scope and type of functions that may be offered automatically varies As a result the entry Unanswered calls only appears if ent ries are actually available Dial again 22 Unanswered calls g Incoming calls g Entered numbers...

Page 22: ...e The call has been disconnected You have placed the call on hold e g consultation hold Your call partner has placed the call on hold Detailed descriptions of the various functions can be found in the sections Making Calls Basic Functions Æ page 27 and Making Calls Convenience Functions Æ page 44 Last number redial 10 29 SU active Saved number redial Unanswered calls g Selected used trunk Possible...

Page 23: ...our system is appropriately configured you can call the voice mailbox directly and immediately play back the stored messages Using the mailbox function optional By dialing the messaging phone number users with a mailbox HiPath Xpressions can use functions from this system and configure call forward ing types and retrieve available messages for example Verbal user prompts guide you to the available...

Page 24: ...other party is no longer busy When the user who did not answer has conducted another call In idle mode the display shows the symbol and the number of new call back requests and the mailbox LED key lights up Callback requests are saved in the mailbox Press the mailbox key O The latest callback request is displayed Example Description of how to edit the entries Æ page 41 Time and Date Delete 100168 ...

Page 25: ...tamp The most recent entry in the list that has not yet been re trieved is displayed first In the case of calls from the same caller only the time stamp is updated Every list that contains at least one entry is automatically offered Æ page 19 in the idle menu Æ page 47 Information is displayed regarding the caller and the time at which the call was placed Example Callers with suppressed numbers ca...

Page 26: ...chose a menu option with the 5 way navi gator Æ page 15 The menu structure comprises several levels The first line in this structure shows the menu currently selected while the second line shows an option from this menu An overview of the maximum functions available can be found at Æ page 119 Feature settings PIN COS Program Service Destinations g Key function Reminder ...

Page 27: ... key lights up The speakerphone function is activated if nec or Set the call volume Suggestions for using speakerphone mode Tell the other party that speakerphone mode is ac tive Adjust the call volume while speakerphone mode is active The ideal distance between the user and the phone in speakerphone mode is 50 cm Please read the introductory chapter Getting to know your OpenStage phone Æ page 11 ...

Page 28: ... down the speaker key when replacing the handset when switching to speakerphone mode n Press the key shown Replace the handset Proceed with your call if nec or Set the call volume Switching to the handset Prerequisite You are conducting a call in speaker phone mode Lift the handset n The key shown goes out Open listening You can let other people in the room join in on the call Let the other party ...

Page 29: ...Making Calls Basic Functions 29 Step by step Ending a call s Press the key shown or n Press the lit key or Replace the handset ...

Page 30: ...ing j Internal calls Enter the phone number External calls Enter the external code and the station number The party you are calling answers via loudspeaker Lift the handset or On hook Speakerphone mode Dialing with DDS keys Prerequisite You have configured a sensor key as a repdial key Æ page 73 S Press the programmable repdial key If the number you wish to dial is saved on the second level press ...

Page 31: ...mode or Lift the handset or n Press the key shown Select and confirm The saved phone number is dialed Redialing a number last dialed number The last phone number dialed on your telephone is di aled Lift the handset or n Press the key shown Confirm the option shown Saved number redial Last number redial On a multi line phone the last number dialed on the primary line is always saved ...

Page 32: ...icrophone p Press the key shown Activating the microphone p Press the lit key Calling a second party consultation hold You can call a second party while a call is in progress The connection to the first party is placed on hold Prerequisite You are conducting a call Confirm the option shown j Enter and confirm the second party s phone number Ending a consultation call Confirm the option shown The c...

Page 33: ...You are switched to the party on hold Ending an alternate operation Select and confirm The active call is disconnected and the held call is re stored Combine the calling parties into a three party con ference Select and confirm Z An alert tone signals that a conference call has been es tablished between all three parties Toggle Release and return Conference ...

Page 34: ... s phone number Announce the call partner Replace the handset Your call partner is now connected to the party to whom they wish to speak Transferring without announcement Select and confirm j Enter and confirm the required party s phone number Replace the handset Consultation Start transfer If a connection cannot be established between the two parties within 40 seconds you receive another call and...

Page 35: ...ding between two phones in an ONS group is not possible Variable call forwar ding All calls are forwarded to the saved phone number the pho ne number is deleted after deactivation Fixed call forwarding All calls are forwarded the sa ved phone number is not dele ted after deactivation Forwarding for intnl Only internal calls are forwar ded Forwarding for extnl Only external calls are forwar ded Cal...

Page 36: ...ding the call forwarding destination is displayed Select and confirm j Enter the phone number of the call forwarding destina tion If you have already saved a destination it is delet ed Confirm when the phone number is complete Fixed call forwarding is saved and activated Activating fixed call forwarding Prerequisite A fixed call forwarding destination must be saved Æ page 36 r Press the key shown ...

Page 37: ...ce menu Æ page 26 Confirm the option shown Confirm the option shown Confirm the option shown Fixed call forwarding and the forwarding destination are displayed Select and confirm The forwarding destination is deleted If fixed call for warding was activated it is now deactivated The r key is deactivated Destinations g Call forwarding g Next forwarding type Delete ...

Page 38: ...firm or N Open the service menu Æ page 26 Confirm the option shown Confirm the option shown Variable call forw is displayed Select and confirm j Enter the phone number of the call forwarding destina tion Confirm when the phone number is complete Call forwarding is saved and activated Deactivating variable call forwarding r Press the lit key The LED key goes out or c Open the idle menu Select and c...

Page 39: ...wn Variable call forwarding is offered first Confirm until the required forwarding type Æ page 35 is shown in the first line Example Forwarding type with status Select and confirm j Enter the call forwarding destination number Confirm when the phone number is complete Deactivating variable call forwarding For Forwarding for intnl and Forwarding for extnl r Press the lit key The LED key goes out Fo...

Page 40: ...ding r The LED key lights up The call forwarding icon and the phone number or if necessary the name of the forwarding destination are shown Forwarding for intnl external r The LED key lights up Only the call forwarding icon is displayed K 100168 K There is no display message for the call forwar ding types Busy No answer and Busy no an swer The LED key does not light up ...

Page 41: ...ing a callback Prerequisite You have saved a callback request Your telephone rings Lift the handset You hear a ring tone or n Press the key shown You hear a ring tone L 02 If your belongs to an ONS group parallel call Æ page 112 please note the following Callback on busy is only signaled on the busy phone not in the whole ONS group Callback on no reply is entered in the mailbox Æ page 23 on all in...

Page 42: ...age 41 c Open the idle menu Select and confirm The newest entry is displayed first Select the displayed function and press the OK dialog key to display additional entries Deleting a displayed entry Select and confirm Ending Retrieval N Press the key shown or Select and confirm Display callbacks Next callback Delete Cancel ...

Page 43: ...s displayed Select and confirm Saving any phone number Prerequisite Your phone is in idle mode Æ page 19 N Open the service menu Æ page 26 Confirm the option shown Select and confirm Confirm the option shown j Enter the phone number Confirm the option shown Save number Destinations g Saved number redial g New entry Save Dial the saved phone number from the idle menu Æ page 31 ...

Page 44: ...eceived Press the key shown Conduct call Ending the call o Press the key shown The LED key goes out Answering a call via a DSS key Prerequisite You have configured direct station selec tion keys on your telephone Æ page 16 and Æ page 73 T Press the direct station selection key Speakerphone mode or Lift the handset For information on the meanings of the LED dis plays of the DSS keys see Æ page 73 Æ...

Page 45: ...ed to the second party Ending the second call and returning to the first one s Press the key shown Accepting a specific call You hear another telephone ring and recognize the num ber or a colleague requests that you pick up calls for a specific phone Lift the handset Select and confirm j Enter the phone number of the phone from which you wish to pick up calls In this way you can accept the call Di...

Page 46: ...nt group If configured you can also be reached using a hunt group phone number Z Your telephone rings Lift the handset Using the speakerphone A colleague addresses you directly over the speaker with a speaker call Speakerphone mode and open lis tening are automatically activated n Answering via speakerphone mode is immediately pos sible or Lift the handset and answer the call Enter code Placing a ...

Page 47: ...as a display example for an entry is provided on Æ page 25 c Open the idle menu Select and confirm or Select and confirm or Select and confirm The latest entry in the relevant list is shown see the ex ample on Æ page 25 For information on the meanings of the LED dis plays of the DSS keys see Æ page 16 If your belongs to an ONS group parallel call Æ page 112 please note the following A call log is ...

Page 48: ...or access code sequences and may be linked to other speed dial numbers Æ page 76 Making calls using central speed dial numbers Prerequisite You know the central speed dial numbers Æ page 76 Press the key shown j Enter the system code for Speed Dial contact the rel evant service personnel if necessary Dialing using individual speed dial numbers Prerequisite You have configured individual speed dial...

Page 49: ...ele phone system Æ page 61 Prerequisite A programmed Speaker call two way sensor key is configured on your phone S Press the COM Spk 2way programmed sensor key j Enter the phone number Z Wait for the tone Lift the handset and speak to the party who answers or n Press the key and enter speakerphone mode If the party to whom you are speaking has activa ted Speaker call protect on their phone Æ page ...

Page 50: ...e Using call waiting You can specify whether you wish to accept a second call call waiting during a call Activating deactivating second call N Open the service menu Æ page 26 Select and confirm Select and confirm Select and confirm or Select and confirm For information on the meanings of the LED dis plays of the DSS keys see Æ page 16 If your belongs to an ONS group parallel call Æ page 112 please...

Page 51: ...econd call and resuming the first one s Press the key shown or Replace the handset and lift it once more Accepting a second call via the menu Prerequisite You are conducting a call and the Camp Overide function is activated Z The name phone number of a second call is displayed on the telephone and signaled via the call waiting tone The caller hears the same ring tone as if they were free Select an...

Page 52: ...sor key Split You pick up the waiting call The LED lights up Alternating You are connected with two parties One party is on hold The sensor key Split lights up R Press the sensor key Split to switch to the other party The first party is placed on hold Consultation j You call the second party The second party does not answer S Press the sensor key Split to return to the waiting par ty or conference...

Page 53: ... current conference However they cannot perform use the functions listed below The following functions are supported for all conference participants with system phones Establishing a conference by calling a party receiv ing a call conducting a consultation call or receiving a second call Accepting a second call and including the caller in the conference Toggling between the conference and a consul...

Page 54: ...orm this party that you are initiating a conference Select and confirm The following message is displayed 1 is your position Establishing a conference from a second call Prerequisite You are conducting a call and receive a second call Æ page 51 You are conducting a call Z An alert tone is audible T Press the sensor key Pickup or only if there is no sensor key Pickup Select and confirm You are conn...

Page 55: ...Inform this party that you are initiating a conference Select and confirm The party is connected to the conference If the new party does not answer Select and confirm Extending a conference by adding a consultation call During the conference you wish to hold a consultation call Select and confirm j Call a party Hold the consultation call Select and confirm to connect the party from the con sultati...

Page 56: ...ediately The conference is placed on hold Select and confirm to connect the second call to the conference Transferring a conference Each party can transfer the conference to a third party whom they have called via a consultation call or via the Add to conference function This party is not a partic ipant in the conference at this point The conference cannot be transferred to a second call Prerequis...

Page 57: ...ce only included three parties it is now closed Disconnecting the last participant You would like to disconnect the last participant who joined the conference Select and confirm The last participant who joined the conference is disconnected If the conference only in cluded three parties it is now closed Putting the conference on hold On multi line telephones you can place the conference on hold an...

Page 58: ...machines or attendant systems N Open the service menu Æ page 26 Select and confirm Select and confirm You can now enter commands using the keys 0 9 the asterisk key and the pound key More features g DTMF suffix dialing Ending the call also deactivates DTMF suffix dia ling Depending on your system configuration DTMF suffix dialing may appear in the display once you have finished entering the number...

Page 59: ...onference Manually parking a call You can manually park a call in a free park position from your phone and retrieve it on your phone or another phone You can also perform this function on non dis play phones Own phone Select and confirm j Enter the destination number The call is now parked Replace the handset If Park is not available you will receive acoustic and also visual notification Confirm a...

Page 60: ...y override joining a call in progress Prerequisite The called station is busy It is important that you reach this colleague Select confirm and briefly wait Z Your colleague and their call partner hear a warning tone You can now start talking Camp on To camp on you must have received the correct authorization Camp on is not possible if the called party has do not disturb activated Override To overr...

Page 61: ...tination Speaker call in a group to a variable destination to a fixed destination Two way intercom in a group to a variable destination to a fixed destination Announcement to all members of a line trunk group You can cancel the speaker call or the announcement by replacing the handset or during a consultation call by retrieving the call on hold Please ensure for all functions that Speaker call pro...

Page 62: ...e personnel if necessary or S Press the Spkr 1 way programmable sensor key j Enter the internal number of the party A connection is immediately established to this destina tion station s loudspeaker if the station is not busy the handset has not been lifted Speaker call protect is not activated Z The caller hears a confirmation tone when the connec tion is established and they are free to start sp...

Page 63: ...d enter speakerphone mode j Enter the system code for COM group speaker call contact the relevant service personnel if necessary or S Press the COM Group programmed sensor key j Enter the speed dial number for the corresponding group member A connection is immediately established to this destina tion station s loudspeaker if the station is not busy the handset has not been lifted the do not distur...

Page 64: ... Enter the system code for Speaker call two way con tact the relevant service personnel if necessary j Enter the speed dial number for the corresponding group member np The loudspeaker and microphone of the destination phone are automatically switched on or S Press the COM Spk 2way programmed sensor key j Enter the speed dial number for the corresponding group member The loudspeaker and microphone...

Page 65: ...Enter the internal phone number of the group member or S Press the Broadcst Spk programmed sensor key j Enter the internal phone number of a group member Z The loudspeakers on all group phones are automatically switched on and you will hear a confirmation tone You can begin the announcement You end the announcement by replacing the handset If a group member lifts their handset they are connect ed ...

Page 66: ...orwarding destinations are not reachable e g busy calls are automatically forwarded to system forwarding destinations Delayed call forwarding This is configured by the relevant service personnel for the system Prerequisite The second call feature must be activated Æ page 50 If you have activated Call forwarding busy no reply or Call forwarding no reply Æ page 35 you will hear a call waiting tone w...

Page 67: ...provide assistance Saving a call forwarding destination for another phone and activating call forwarding N Open the service menu Æ page 26 Confirm the option shown Select and confirm Confirm the option shown j Enter the number of the other telephone Confirm the option shown j Enter the PIN only applicable if your station does not have Call for warding for other stations access rights Confirm the o...

Page 68: ...relevant service person nel You can enter the codes applicable to you in the ta ble below j Enter the number of the other station Confirm the option shown j Enter the PIN only applicable if your station does not have Call for warding for other stations access rights Confirm the option shown j Enter the destination number Confirm the option shown Call forwarding is now active Destinations g Forward...

Page 69: ...f the other telephone Confirm the option shown j Enter the PIN only applicable if your station does not have Call for warding for other stations access rights Confirm the option shown Deactivating Confirm the option shown or Display Select and confirm Sample display Calls for station 3428 are forwarded to station 8968 Feature settings g Forwarding station No Variable call forw Completed Completed ...

Page 70: ...N only applicable if your station does not have Call forwarding for other stations access rights Confirm the option shown Deactivating Confirm the option shown or Checking Select and confirm Changing call forwarding for another station Proceed as for saving activating call forwarding for another phone Æ page 67 for fax PC or busy station Æ page 68 Feature settings g Forwarding station No Displayin...

Page 71: ... any time for example when you leave your workstation When you are present you can join it again N Open the service menu Æ page 26 Select and confirm Select and confirm Confirm the option shown or confirm the option shown You can still be reached via your own phone num ber even when you are not in the hunt group Feature settings g Join hunt group Deactivate Activate ...

Page 72: ...r key Confirm the option shown Select the required function Confirm the option shown The label appears automatically and cannot be altered The LED display shows the status of the function Æ page 16 Key function Change The available functions depend on your configu ration If a function is missing contact your ser vice personnel Save Briefly touching the key activates the program med function For fu...

Page 73: ...ption shown The phone number entered is displayed as the key la bel or Select and confirm If the number entered is assigned a name in HiPath 4000 you can display this as a key label or Select and confirm You can enter any name For more information see Æ page 75 Select and confirm Your entry is saved Deleting phone number label Select and confirm The phone number and the name if available are delet...

Page 74: ...a the menu you must enter codes to access them These codes are configured in the HiPath 4000 system You can obtain these codes from your service personnel Example Locking the phone with simultaneous call forwarding 20 Enter the phone locking code 47 Activate the code for call forwarding j Enter the destination number Enter Consult If you press this key during a call a consultation call is immediat...

Page 75: ...ge label S Press the required repdial DSS key Select and confirm Select and confirm j Enter text via the keypad Æ page 17 Confirm the option shown Deletes characters to the left Select and confirm Your entry is saved Select and confirm Deletes the label Edit Label Create Personal Label Backspace Save Delete Adapt the contrast of the key label to your sur roundings Æ page 108 ...

Page 76: ...can be saved on a speed dial number As the number of characters for a speed dial entry is lim ited you can link up to ten speed dial numbers for long er sequences Example You want to lock your phone and simultaneously acti vate call forwarding when you leave your office These two actions can be saved as a sequence on a speed dial number Another speed dial number can be saved to release the phone l...

Page 77: ...pen the service menu Æ page 26 Confirm the option shown Select and confirm the option shown j Press the required speed dial key If the key is already in use the programmed phone number appears on the screen j Enter the phone number Confirm the option shown Your entry is saved Making calls using speed dial numbers Æ page 48 Destinations g Speed dial features Save ...

Page 78: ... confirm j Enter a 3 digit or 4 digit time such as 845 8 45 a m or 1500 3 00 p m Confirm the option shown Deleting saved reminders N Open the service menu Æ page 26 Select and confirm A saved reminder is displayed Confirm if you have multiple reminders saved Select and confirm N Press the key shown Using timed reminders Prerequisite You have saved a reminder The current time is the time stored The...

Page 79: ...ssignment N Open the service menu Æ page 26 j Enter a service code between 61 for project number 1 and 65 for project number 5 j Enter the PIN or N Open the service menu Æ page 26 Select and confirm Confirm the option shown if nec Select and confirm PIN2 to PIN5 j Enter the number of the external station Then make a call as usual Æ page 27 PIN COS PIN 1 PIN 2 Project assignment is temporary It is ...

Page 80: ...lay can show either call dura tion or call charges It can also be switched off The call duration appears in the first line of the display on the right as HH MM SS and in 24 hour format It is shown 10 seconds after the call starts The call charge display feature must be requested from the network operator and configured by the relevant service personnel ...

Page 81: ...e personnel Locking the telephone to prevent unauthorized use N Open the service menu Æ page 26 Select and confirm Select and confirm or Hold down the key shown j Enter the PIN code no Unlock the phone N Open the service menu Æ page 26 Select and confirm Select and confirm You will hear the dial tone or Hold down the key shown j Enter the PIN code no i Confirm the option shown If your entry is cor...

Page 82: ...al calls can be forwarded Prerequisite The relevant service personnel have acti vated do not disturb for all HiPath 4000 stations in your system N Open the service menu Æ page 26 Select and confirm Select and confirm The display shows whether do not disturb is activated or deactivated Confirm the option shown or confirm the option shown If your belongs to an ONS group parallel call Æ page 112 plea...

Page 83: ... is not saved in the case of saved number redialÆ page 31 N Open the service menu Æ page 26 Select and confirm Confirm the option shown You will hear the dial tone j Enter the number of the party you wish to call If the called party accepts the call your number is not dis played Feature settings g Speaker call protect Activate Deactivate When you lift the handset you will hear a tone re minding yo...

Page 84: ... station number during the call or for 30 seconds after the call ends However it is essential that you do not replace your handset during this time N Open the service menu Æ page 26 Select and confirm Select and confirm More features g Call tracing After you have finished tracing the call the data is stored on the carrier s system Contact your service personnel ...

Page 85: ...ved on your phone for saved num ber redial enter appointments With an internal PIN you can forward calls for you to oth er phones at your location follow me call forwarding Logging on to another phone Prerequisite You have received a PIN from your ser vice personnel Within your own HiPath 4000 system you will need an internal PIN For other HiPath 4000 systems in the network you will need a network...

Page 86: ...ey Making a call after successful logon You will hear the dial tone Please dial appears in the display n Press the key shown or j Enter a phone number immediately Setting up follow me call forwarding after suc cessful logon Select and confirm Select and confirm Call forwarding is now active Logging off from another phone N Open the service menu Æ page 26 66 Enter the service code or Select and con...

Page 87: ... shared basis Æ page 88 Line keys are configured by the relevant service person nel The following diagram shows how telephones with multiple line keys are connected in a team 3234 Mr Matthews phone number 3235 is Mr Miller s phone number and 3236 is Mr Sadler s phone number On all three phones calls can be made via all three lines However the trunk of your own extension num ber is always the prima...

Page 88: ...Private line A line that is used by a single telephone This line can not be used as a secondary line by another telephone Shared line A line that is configured on multiple telephones The line status if configured is displayed for all telephones that share this line If for example a shared line is being used by a telephone a status message indicating that this line is busy is displayed on all other...

Page 89: ...Preview is config ured Activating preliminary display S Press the Preview programmed sensor key The LED lights up T Press the required line key Information about the caller or the party on hold or parked is displayed Deactivating preliminary display R Press the Preview programmable sensor key The LED goes out The menu line and call duration are displayed again LED Meaning S Off The line is in idle...

Page 90: ...ted to line keys Answering calls in the sequence in which they are offered Your telephone rings call The caller ID is displayed The LED of the line key offered flashes quickly Lift the handset or n Press the key and enter speakerphone mode Answering calls preferentially Your telephone rings call The caller ID is displayed The LED of the line key offered flashes quickly The LEDs of the other line k...

Page 91: ...n the corre sponding line key flashes Ringing with a programmed sensor key S To deactivate ringing press the Ringer Off sensor key The LED lights up The phone does not ring for incoming calls R To activate ringing press the Ringer Off sensor key The LED goes out The phone rings for incoming calls Via the service menu N Open the service menu Æ page 26 Select and confirm Select and confirm Confirm t...

Page 92: ...y shows the line number and status and then prompts you to dial Example The line 220870 is selected automatically R The line key LED for 220870 lights up j Enter the phone number Dialing with selectable line seizure Lift the handset or n Press the key shown You are prompted to press a free line key S Press a free line key The LED lights up Example The line 220870 is selected automatically R The li...

Page 93: ... LED lights up Press the key shown Last number dialed for a specific line The last phone number dialed via your primary line is saved If this type of saved number redial is configured on your system every last number dialed for the current trunk is automatically saved for redial Lift the handset or n Press the key and enter speakerphone mode S Press the required line key The LED lights up Confirm ...

Page 94: ... is still in progress Press the key shown The phone number is saved for the current trunk n Press the key shown The LED goes out or Replace the handset Line mailbox Callers who wish to reach you when you are absent can leave a message on the mailbox for the relevant line Both voice and fax messages can be stored in the mail box if so configured Prerequisite A mailbox is configured for one or more ...

Page 95: ...Select and confirm The party is called on the relevant line Next entry More than one entry is available Select and confirm The next entry is displayed Deleting mailbox entries The relevant entry is displayed Select and confirm Ending message retrieval N Press the key shown or Select and confirm Undeleted entries in the mailbox remain saved If unan swered callback requests are present the programme...

Page 96: ...ately Prerequisite 1 The relevant service personnel have specified that when you change lines the lines are hold and can only be disconnected by replacing the handset or pressing the release key Prerequisite 2 You are connected to multiple parties via two or more lines These may be callers Æ page 90 or called parties Æ page 92 You are making a call for example on line 1 The line key of the station...

Page 97: ...arty to join a call Your primary line may be configured so that other par ties may not join calls on that line when it is busy In this case you can allow other parties to join a call This au thorization applies to the current or the next call You are already conducting a call on one line or Lift the handset With a programmed sensor key S Press the Privacy programmable sensor key You cannot enter a...

Page 98: ...s setting manually This block applies to the current or the next call You are already conducting a call on one line or Lift the handset With a programmed sensor key R Press the Privacy programmable sensor key Via the menu N Open the service menu Æ page 26 Select and confirm Select and confirm Other parties are now blocked from joining the call Ending the connection on a line key n Press the key sh...

Page 99: ...ey Slnt Mon Req is configured on your phone You are conducting a call Privacy must be deactivated S Briefly press the Slnt Mon Req programmed sensor key twice The witness hears a special tone on their phone and the message Connect witness or tape ap pears on their display The witness lifts the handset or T The witness presses the line key for the line on which the call is being conducted The witne...

Page 100: ...re the LED for this line key is flashing Re accepting T Press the blinking line key Proceed with your call Exclusively holding and re accepting a call on a line key Prerequisite You have accepted a call on a line key or you are conducting a consultation call that only you can or wish to continue S Press the programmed sensor key Excl Hold or Select and confirm The line key where the call is parked...

Page 101: ...all is parked In this way you can accept the call Forwarding calls on lines When you activate call forwarding for a shared line Æ page 88 the line is generally also forwarded to oth er phones The process for configuring call forwarding for a specific line is identical to the call forwarding process already described You must simply ensure that the required line is already seized S Press the line k...

Page 102: ...LN ring transfer line sensor key can be programmed for each line Activating S Press the RTRLN programmable sensor key The LEDs on your phone and on the destination phone light up When you receive a call the line key flashes but the phone does not ring The call is signaled on all other team phones Deactivating R Press the RTRLN programmable sensor key The LED goes out Calls are signaled on the phon...

Page 103: ...igured as secretary Example calling the secretary from the executive phone The LED is not lit the secretary is not on a call S Press the secretary DSS key Lift the handset or n Press the key and enter speakerphone mode The LED is lit the secretary is on a call R Press the secretary DSS key Camp on to the secretary phone The called party hears a tone and the Pickup programmed sensor key flash es Li...

Page 104: ...ll The executive phone receives a call Ask your call partner to wait T Press the Pickup programmed sensor key Ending the call and returning to the first call s Press the key shown Continue the call with your initial call partner Transferring a call to the executive phone Prerequisite You have accepted a call for the executive phone on the secretary phone S Press the executive DSS key You are conne...

Page 105: ...xecutive phone The secretary phone does not answer a call for the ex ecutive After 15 seconds system dependant an alert tone sounds on the executive phone The display shows the caller s name Lift the handset T Press the Pickup programmable sensor key Accepting a call for another executive secretary team If multiple executive secretary teams are configured you can also accept calls for other teams ...

Page 106: ...l on the second phone Lift the handset T Press the Group Park programmable sensor key Activating deactivating a second ex ecutive call On the executive phone you can configure calls to go to the secretary phone when you are on a call If you are on a call and are expecting another important call it may be useful to activate the second call feature N Open the service menu Æ page 26 21 Enter the serv...

Page 107: ...ode to send a signal call to the destination phone Placing a messenger call You can place a messenger call by pressing a key if this key is configured on the executive phone Programming a sensor key with a function Æ page 72 Defining a representative for the sec retary Calls for the executive that arrive at the secretary phone can be forwarded to another phone To do this you must configure the Alt...

Page 108: ...g switch es off automatically a few seconds after finishing the last action Adjusting the display contrast or Pressing one of the keys in idle mode Æ page 19 Select and confirm or Keep pressing the key until the desired contrast is set i Save Setting the contrast for key modules You can adapt the contrast for a connected OpenStage key module to the lighting conditions in eight levels or Pressing o...

Page 109: ...g tone or Pressing one of the keys in idle mode Æ page 19 Select and confirm or To adjust the ring tone Keep pressing the keys until the desired tone is set i Save Room character for speakerphone mode To help the other party understand you clearly while you are talking into the microphone you can adjust the tele phone to the acoustics in your environment using Qui et room Normal room or Room with ...

Page 110: ...e Keep pressing the key until the de sired volume is set i Save Setting rollover volume or Pressing one of the keys in idle mode Æ page 19 Select and confirm or Raise or lower the volume Keep pressing the key until the desired volume is set i Save Activating deactivating the ringer You can see whether the function is activated or deacti vated from the corresponding icon in the status bar on the di...

Page 111: ... and speakerphone mode functioning cor rectly The following may be checked by service personnel Device ID for the phone software versionOpenStage Line power level Prerequisite The phone is in idle mode Æ page 19 N Open the service menu Æ page 26 9 Enter the service code or Select and confirm Select and confirm the required test functions Follow the additional user prompts on the display N Press th...

Page 112: ... or C receive a call all phones in the ONS group ring If A B or C is busy all phones in the ONS group are busy callers outside the ONS group receive a busy signal Within the ONS group phones can be reached on their original phone numbers The following functions also have an additional impact on internal member phones in an ONS group Call waitingÆ page 50 Call forwardingÆ page 35 Do not disturb Æ p...

Page 113: ...ion is currently not available b The phone number dialed is not in service Possible response a Wait and try again later b Enter the number correctly or call the exchange or or Possible cause Speed dial number not available reminder entered in correctly blocked or invalid entry prerequisite not met e g second call not waiting in the case of alternating incomplete number dialed Possible response Cor...

Page 114: ...ossible cause Incomplete phone number entered star or hash key not pressed Possible response Enter phone number or code correctly or as instructed Possible cause Data transfer in process Possible response Wait and try again later Contact partner in the case of prob lems In the case of faults that continue for more than 5 min utes for example contact your service personnel Not authorized Not allowe...

Page 115: ...ny other problems First contact the relevant service personnel If the ser vice personnel are unable to correct the problem con tact Customer Service Caring for your telephone Never allow the telephone to come into contact with coloring oily or aggressive agents Always use a damp or antistatic cloth to clean the telephone Never use a dry cloth If the telephone is very dirty clean it with a diluted ...

Page 116: ...Central speed dial numbers 76 Conference 53 Connection options 12 Consultation 32 Consultation hold 32 Consultation on a key 74 Contact partner 114 D Delayed call forwarding 66 Dialing with line keys 92 Display angle 108 Display icons 20 Do not disturb 82 DSS key answering calls 44 DSS keys call waiting 50 dialing 47 DTMF suffix dialing 58 E Entrance telephone 61 Error messages 113 Exclusive park ...

Page 117: ... 25 Override 60 P Phone settings 108 Pickup call team 45 Primary line 88 Privacy 81 Private line 88 Programmable sensor keys 16 R Redialing a number last dialed number 31 saved number 31 Repdial keys 30 Representative secretary 107 S Saving appointments 76 78 Second executive telephone 106 Second call 50 Second call executive 106 Secondary line 88 Security 81 Sensor key programming 72 Service menu...

Page 118: ...118 Index U Unanswered calls 25 User interface 11 User support 9 V Variable call forwarding 38 Variable forwarding types 39 Voicemails 23 94 Volume set 30 ...

Page 119: ...5 Call forwarding on off 6 Call forwarding display on off 7 Ringer cutoff off on 1 Access voicemail 2 Leave voicemail 1 PIN 1 option network wide 2 PIN 2 3 PIN 3 4 PIN 4 5 PIN 5 6 Deactivate PIN 7 Change COS 1 Tone dialing DTMF suffix dialing on 2 Display suppression on 3 Display suppression off 4 Call tracing caller 5 Use paging 6 Show used line 7 Privacy on 8 Privacy off 1 LED test 2 Display tes...

Page 120: ...cteristics of per formance which in case of actual use do not always apply as described or which may change as the result of further development of the products An obligation to provide the respective characteris tics shall only exist if expressly agreed in the terms of the contract Subject to availability Right of modification re served All trademarks are the property of Siemens Enterprise Commun...

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Siemens OpenStage 40 HFA HiPath 4000, Operation Manual

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