Sharp MX-B350W, User Manual

Page: 218 / 306

6-6
TROUBLESHOOTING ► TROUBLESHOOTING
PRINTING AND SCANNING PROBLEMS
In addition to this section, troubleshooting information can also be found in the README files for each of the software
programs. To view a README file, see "SOFTWARE SETUP GUIDE".
Problem Cause and solution Page
The machine does not print.
(DATA indicator does not blink.)
The machine is not correctly connected with your computer.
→ Check both ends of the printer cable and make sure you have a
solid connection. Try a known good cable. For information on
cables, see "SPECIFICATIONS (START GUIDE)".
1-3
Copy job is performed.
→ Wait until the copy job is complete.
–
Your machine is not selected correctly in the current application
for the print job.
→ When choosing "Print" from the "File" menu located in
applications, be sure you have selected "SHARP MX-XXXX"
(where XXXX is the model name of your machine) printer
displayed in the "Print" dialog box.
–
The printer driver has not been installed properly.
→ Follow these steps to check and see if the printer driver is
installed.
1 Click the "Start" button
→ "Settings" button → "Devices" →
"Printers and Scanner".
In Windows 7, click the"Start" button, click "Devices and
Printers".
2 If the "SHARP MX-XXXX" printer driver icon is shown but you
still cannot print, the printer driver may not have been installed
correctly. In this case, delete the software and then reinstall it.
–
The port setting is not correct.
→ Printing is not possible if the printer driver port setting is not
correct. Set the port correctly. For more information, see the
Software Setup Guide.
–
Printing is disabled.
→ If "CANCEL JOBS OF INVALID ACCOUNTS" is enabled in the
system settings, printing will not be possible. Consult the
administrator.
7-12
The machine does not print.
(DATA indicator was blinking.)
The tray size settings are not the same on the machine and in
the printer driver.
→ Make sure that the same tray paper size is set on the machine
and in the printer driver. To change the tray's paper size setting
on the machine, see
TRAY SETTINGS (page 1-29) or see
Software Setup Guide to change it in the printer driver.
3-7
3-14
The specified size of paper has not been loaded.
→ Load the specified size of paper in the paper tray.
1-17
Printing is slow.
Simultaneous use of two or more application software
programs.
→ Start printing after quitting all unused application software
programs.
–