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Troubleshooting • 109
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11.TROUBLESHOOTING
11.1 Monitor
Connection to the seca analytics 115 software
EMR system connection via seca connect 103 software
seca 360° proximity connection
Fault
Cause
Remedy
Monitor cannot be
switched on
No power supply
Provide power supply
Rechargeable battery discharged
Provide power supply and charge
rechargeable battery
Rechargeable battery faulty
Replace rechargeable battery
Touchscreen display
remains off
Device on standby
• Touch the touchscreen display
• Press the ON/OFF button
Device not switched on
Switch on the device
No power supply
Check whether power is being supplied
Touchscreen display faulty
Inform seca Service
Touchscreen display not
reacting
Device in undefined state following
implausible input
• Switch off the device (press and hold the
ON/OFF button for approx. 15 seconds)
• Switch the device back on
Image on touchscreen
display faulty
Touchscreen display faulty
Inform seca Service
Password not accepted
Password overwritten on last
synchronization with the
seca analytics 115
PC software
• Use the new password
• If new password not known, contact
administrator
Following a backup, the old passwords
are valid again
• Use the old password
Administrator:
• If you no longer know the old password,
assign a new password
• Have the administrator password reset by
seca Service
The Vital signs tab is not
active on a
seca mVSA 535
USB connecting cable of the
SmartBucket not connected to the
monitor
• Connect the USB connecting cable of the
SmartBucket to the monitor
• Restart the device
SmartBucket not activated
Administrator:
Activate SmartBucket:
menu
The Vital signs tab is not
active on a mBCA
The Vital signs tab is only displayed on
a
seca mVSA 535
Note the serial number of your mBCA