Printing quality problems
259
6. Troubleshooting
Black or color background
If the amount of background shading becomes unacceptable:
•
Change to a lighter weight paper.
•
Check the environmental conditions: very dry conditions or a high level of humidity (higher than 80% RH) can increase the amount
of background shading.
•
Remove the old toner cartridge and install a new one (see "Toner cartridge" on page 72).
•
Thoroughly redistribute the toner (see "Redistributing toner" on page 70).
Toner smear
•
Clean the inside of the machine (see "Cleaning the machine" on page 76).
•
Check the paper type and quality.
•
Remove the toner cartridge and install a new one (see "Toner cartridge" on page 72).
Vertical repetitive defects
If marks repeatedly appear on the printed side of the page at even intervals:
•
The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see
"Toner cartridge" on page 72).
•
Parts of the machine may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after
a few more pages.
•
The fusing assembly may be damaged. Contact a service representative.
Condition
Suggested solutions
Summary of Contents for Xpress M2070FW
Page 3: ...3 BASIC 5 Appendix Specifications 103 Regulatory information 112 Copyright 125...
Page 71: ...Redistributing toner 71 3 Maintenance...
Page 78: ...Cleaning the machine 78 3 Maintenance...
Page 88: ...Clearing original document jams 88 4 Troubleshooting...
Page 93: ...Clearing paper jams 93 4 Troubleshooting...
Page 124: ...Regulatory information 124 5 Appendix 28 China only...