Applications
134
Feedback
Search frequently asked questions for solutions to problems that occur on your device or ask
questions related to the device.
On the Apps screen, tap
Samsung Members
→
Feedback
.
•
FAQ
: View frequently asked questions and their answers by category.
•
QUESTIONS/ERRORS
: Submit a question or error report to the Samsung Service Centre.
When you submit a question or error report, your device information, such as model
name and operating system log (which is optional to send), will also be sent for a
more accurate analysis.
Suggestions
Send your ideas for new apps or features and your opinions about how features can be
improved.
On the Apps screen, tap
Samsung Members
→
Suggestions
.
This feature may not be available depending on the region or service provider.
Support
Check to see if there are any problems with your device’s hardware, and access customer
service information.
On the Apps screen, tap
Samsung Members
→
Support
.
•
DIAGNOSTICS
: Diagnose your device and optimise the device performance.
•
AFTER-SALES
: Access various customer services.
For some customer services, you must first download their applications.