4. Troubleshooting
► Error Code
H2-5033
H2-5035
H2-5036
► Error message
Paper jam inside of finisher: #H2-5033
Paper jam inside of finisher: #H2-5035
Paper jam inside of finisher: #H2-5036
► Symptom
Sheet jam on finisher paper path section
► Troubleshooting method
Check if there is any paper on the finisher, the IOT paper path. Remove it if there is.
If the error still occurs, check the followings.
1) Is the Finisher Entrance Sensor(S2) working?
a) Check if the Entrance sensor actuator(SJ10 2384) is abnormality.
b) Check if the connector(SJ10 8350) of Finisher entrance sensor(S2) is disconnected.
c) Check if the connector(JR10 8320) J7 on the Finisher main board(
JC81–07242A
) is disconnected.
d) Check if there is continuity in the harness, and if not replace the harness (JR10 8320, SJ10 8350), replace as is
necessary.
e) Replace the Finisher entrance sensor(S2).
f) Replace the Finisher main control board(
JC81–07242A
).
2) Is the Feed Entrance Motor (M1) working?
a) Check if the connector(JR10 8320) of the Feed entrance motor is disconnected.
b) Check if the connector(JR10 8320) J5 on the Finisher main board(
JC81–07242A
) is disconnected.
c) Check if there is continuity in the harness, and if not replace the harness (JR10 8320), replace as is necessary.
d) Replace the Feed entrance motor(M1).
e) Replace the Finisher main control board(
JC81–07242A
).
3) Is the Finisher Exit Sensor (S3,S11) working?
a) Check if the Exit sensor actuator (SJ10 2384) is abnormality.
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