Samsung MultiXpress M4370 Series Service Manual Download Page 254

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4. Troubleshooting

Error Code

Error Message

Troubleshooting Page

H1-1213

Paper jam in Tray 2

P.4–105

H1-1217

Paper jam in Tray 2

P.4–105

H1-1218

Paper jam in Tray 2

P.4–105

H1-1219

Paper jam in tray 2 or tray door is open

P.4–105

H1-1220

Tray 2 door is open. Close it

P.4–106

H1-1222

Tray 2 cassette is pulled out. Insert it properly

P.4–106

H1-1230

Input System Failure: #H1-1230. Check tray 2 connection

P.4–106

H1-1240

Tray 2 cassette is pulled out. Insert it properly

P.4–106

H1-1251

Paper is low in Tray 2. Load paper

P.4–107

H1-1252

Paper is empty in tray 2. Load paper

P.4–107

H1-1253

Input System Failure #H1-1253 : Pull Tray 2 out and insert it

P.4–108

H1-1311

Paper jam in Tray 3

P.4–109

H1-1313

Paper jam in Tray 3

P.4–109

H1-1317

Paper jam in Tray 3

P.4–109

H1-1318

Paper jam in Tray 3

P.4–109

H1-1319

Paper jam in tray 3 or tray door is open

P.4–109

H1-1320

Tray 3 door is open. Close it

P.4–110

H1-1322

Tray 3 cassette is pulled out. Insert it properly

P.4–110

H1-1332

Tray Failure: #H1-1332. Check Tray connection

P.4–110

H1-1340

Tray 3 is not installed. Install the tray

P.4–110

H1-1351

Paper is low in Tray 3. Load paper

P.4–111

H1-1352

Paper is empty in Tray 3. Load paper

P.4–111

H1-1353

Input System Failure: #H1-1353. Pull Tray 3 out and insert it

P.4–112

H1-1411

Paper jam in Tray 4

P.4–113

H1-1413

Paper jam in Tray 4

P.4–113

H1-1417

Paper jam in Tray 4

P.4–113

H1-1418

Paper jam in Tray 4

P.4–113

H1-1419

Paper jam in tray 4 or tray door is open

P.4–113

H1-1420

Tray 4 door is open. Close it

P.4–114

H1-1422

Tray 4 cassette is pulled out. Insert it properly

P.4–114

H1-1434

Tray Failure: #H1-1434. Check Tray connection

P.4–114

H1-1451

Paper is low in Tray 4. Load paper

P.4–115

H1-1452

Paper is empty in Tray 4. Load paper

P.4–115

H1-1453

Input System Failure: #H1-1453. Pull Tray 4 out and insert it

P.4–116

H1-2211

Paper jam in HCF 2

P.4–117

H1-2213

Paper jam in HCF 2

P.4–117

H1-2217

Paper jam in HCF 2

P.4–117

H1-2218

Paper jam in HCF 2

P.4–117

H1-2219

Paper jam in tray 2 or tray door is open

P.4–117

H1-2220

HCF 2 door is open. Close it

P.4–118

4-76

Summary of Contents for MultiXpress M4370 Series

Page 1: ... SL M5360RX Ver 1 12 SERVICEMANUAL Mono Laser MFP Contents 1 Precautions 2 Product Specifications and Description 3 Disassembly and Reassembly 4 Troubleshooting 5 System Diagram 6 Reference Information Refer to the service manual in the GSPN see the rear cover for more information ...

Page 2: ...2 4 2 2 3 Scan specification 2 5 2 2 4 Copy specification 2 6 2 2 5 Fax specification 2 7 2 2 6 Paper Handling specification 2 8 2 2 7 Software and Solution specification 2 10 2 2 8 Supplies 2 12 2 2 9 Maintenance Parts 2 13 2 2 10 Option 2 14 2 3 System Configuration 2 19 2 4 Feeding System 2 25 2 4 1 Feeding System Overview 2 25 2 4 2 Cassette 2 30 2 4 3 Pick Up Unit 2 31 2 4 4 Registration Unit...

Page 3: ... 1 DSDF Dual Scan Document Feeder overview 2 55 2 10 2 Electrical parts location 2 56 2 10 3 DSDF Drive System 2 58 2 11 Reverse Automatic Document Feeder RADF M5360RX 2 60 2 11 1 RADF overview 2 60 2 11 2 Electrical parts location 2 61 2 11 3 RADF Drive System 2 63 2 12 Hardware Configuration 2 67 2 12 1 Main board 2 70 2 12 2 MSOK 2 73 2 12 3 Fax Joint PBA 2 74 2 12 4 Fax Card Optional 2 74 2 12...

Page 4: ...3 2 2 6 DSDF Reverse roller Assy M5370LX_M4370LX 3 13 3 2 2 7 SCF Pick Up_Reverse_Forward roller 3 14 3 2 2 8 HCF Pick Up_Reverse_Forward roller 3 15 3 2 2 9 RADF pick up roller Assy M5360RX 3 16 3 2 2 10 RADF friction pad Assy M5360RX 3 17 3 3 Replacing the main SVC part 3 18 3 3 1 Left Cover 3 18 3 3 2 Rear Cover 3 18 3 3 3 Front Cover 3 19 3 3 4 Fuser Drive Board FDB 3 20 3 3 5 HVPS board 3 21 ...

Page 5: ...19 8 HOLDER HARNESS 3 49 3 3 19 9 DSDF CCDM 3 50 3 3 19 10 DSDF Drive 3 51 3 3 20 RADF Reverse Automatic Document Feeder M5360RX 3 52 3 3 20 1 RADF Hinge 3 53 3 3 20 2 RADF Cover 3 54 3 3 20 3 RADF board 3 55 3 3 20 4 RADF Stacker 3 56 3 3 20 5 RADF COVER OPEN 3 57 3 3 20 6 RADF SUB CORE ASSY 3 58 3 3 20 7 COVER JAM ASSY 3 59 3 3 20 8 COVER PLATEN SUB ASSY 3 59 3 3 20 9 HOLDER HARNESS 3 60 3 3 20 ...

Page 6: ...n 4 44 4 5 3 1 General 4 44 4 5 3 2 Supply Status 4 44 4 5 3 3 Software Version 4 44 4 5 3 4 Service Hours 4 45 4 5 3 5 Fault Log 4 45 4 5 3 6 Print Reports 4 45 4 5 3 7 Export Reports 4 45 4 5 4 Maintenance Counts 4 46 4 5 4 1 Fault Count 4 46 4 5 4 2 Jam Count 4 46 4 5 4 3 Part Replacement Count 4 46 4 5 5 Diagnostics 4 48 4 5 5 1 Engine Diagnostics 4 48 4 5 5 2 Fax Diagnostics 4 52 4 5 5 3 Scan...

Page 7: ...ette error code 4 106 4 6 4 H2 xxxx type Finisher error code 4 122 4 6 5 Mx xxxx type error code 4 151 4 6 6 Sx xxxx type error code 4 165 4 6 7 U1 xxxx type Fuser error code 4 181 4 6 8 U2 xxxx type LSU error code 4 184 4 6 9 U3 xxxx type DSDF error code 4 186 4 6 10 U3 xxxx type RADF error code 4 197 4 7 Image quality problem 4 213 4 8 Other problems 4 228 5 System Diagram 5 1 6 Reference Inform...

Page 8: ...rements of DHHS 21 CFR chapter 1 Subchapter J for Class I 1 laser products and elsewhere is certified as a Class I laser product conforming to the requirements of IEC EN 60825 1 2014 Class I laser products are not considered to be hazardous The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation user maintenance ...

Page 9: ...product this can cause electric shock Do not allow paper clips pins or other foreign objects to fall into the product these could cause a short circuit leading to an electric shock or fire hazard 5 Never touch the plugs on either end of the power cable with wet hands this can cause electric shock When servicing the product remove the power plug from the wall socket 6 Use caution when inserting or ...

Page 10: ...ition the machine near a humidifier or in front of an air conditioner Moisture and dust built up inside the machine can lead to overheating and cause a fire or cause parts to rust 11 Do not position the product in direct sunlight This will cause the temperature inside the product to rise possibly leading to the product failing to work properly and in extreme conditions could lead to a fire 12 Do n...

Page 11: ...ns 1 Replace parts carefully and always use Samsung parts Take care to note the exact location of parts and also cable routing before dismantling any part of the machine Ensure all parts and cables are replaced correctly Please carry out the following procedures before dismantling the product or replacing any parts 2 Ensure that power is disconnected before servicing or replacing any electrical pa...

Page 12: ...n get harm 3 When you move the printer use safe lifting and handling techniques This printer is heavy Use the lifting handles located on each side of the machine Back injury could be caused if you do not lift carefully 4 Ensure the printer is installed safely Ensure the printer is installed on a level surface capable of supporting its weight Failure to do so could cause the printer to tip or fall ...

Page 13: ...n the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to damage ESDs 6 Do not remove a rep...

Page 14: ...1 Precautions 1 4 Caution for Data Loss To prevent loss of customers data the SVC engineer provides end user with relevant information in advance 1 7 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 15: ... 43 ppm in A4 45 ppm in Letter Processor M5370 M4370 series Dual Core 1 GHz M5360 series Quad Core 1 5 GHz Memory 4GB 2GB for Android OS Document Feeder M5370 M4370 series DSDF Dual Scan Document Feeder M5360 series RADF Reverse Automatic Document Feeder UI M5370 M4370 series 10 1 inch C Type TSP M5360 series 7 inch IR Type TSP 320 GB HDD Copyright 1995 2016 SAMSUNG All rights reserved 2 1 ...

Page 16: ... Std Hi Speed USB 2 0 USB Host Std Hi Speed USB 2 0 USB EDI N A Wired LAN Std Ethernet 10 100 1000 Base TX Additional Wired LAN Support N A Wireless LAN Opt IEEE 802 11b g n NFC Active Type NFC Opt IEEE 802 11b g n NFC Active Type Interface RJ11 Connector Opt Fax From Power Off Less than 60 sec Warm up Time From Sleep M5370 M5360 series Less than 26 sec M4370 series Less than 27 sec Ready Less tha...

Page 17: ...d Noise Level Dimension W x D x H Set mm without any options M5370 M4370 series 630 x 506 x 636 mm 24 8 x 19 9 x 25 0 Inches M5360 series 630 x 501 x 645 mm 24 8 x 19 7 x 25 4 Inches Weight Set Kg with supplies without any options M5370 M4370 series 48 97 Kg 108 lb M5360 series 46 2 Kg 101 9 lbs Recommended Monthly Print Volume M5370 M5360 series 15 000 Images M4370 series 10 000 Images Reliabilit...

Page 18: ...32 64 bit 2003 Server 32 64 bit Vista 32 64 bit 2008 server 32 64 bit 7 32 64 bit 2008 Server R2 Win8 32 64 bit 2012 64bit Linux Red Hat Enterprise Linux 5 6 Fedora 11 12 13 14 15 16 17 18 19 openSUSE 11 0 11 1 11 2 11 3 11 4 12 1 12 2 12 3 Ubuntu 10 04 10 10 11 04 11 10 12 04 12 10 13 04 SUSE Linux Enterprise Desktop 10 11 Debian 5 0 6 0 7 0 7 1 Mint 13 14 15 UNIX Sun Solaris 9 10 11 x86 SPARC HP...

Page 19: ...60 series Simplex Up to 55 ipm 300 dpi Duplex Up to 35 ipm 300 dpi Duplex Up to 80 ipm 300 dpi Color Mode Mono Gray Color Compatibility TWAIN Only for USB WIA N A Scan method White LED Scan Lamp Type of CCD File Formats TIFF S TIFF M JPEG PDF Compact PDF XPS Optical ADF Up to 600 x 600 dpi Optical Platen Up to 600 x 600 dpi Enhanced ADF Up to 4800 x 4800 dpi Resolution Enhanced Platen Up to 4800 x...

Page 20: ...n 4 5 sec M437x series Less than 5 sec From Ready ADF Less than 8 sec From Sleep Platen 2hr Less than 40 sec FCOT From Cold start Platen Less than 60 sec ADF Scan 600 x 600 dpi Optical Printing 600 x 600 dpi Resolution Platen Scan 600 x 600 dpi Optical Printing 600 x 600 dpi ADF 25 200 Platen 25 400 Reduce Enlarge Preset Original 100 Auto Fit A4 A5 71 LGL LTR 78 LGL A4 83 A4 LTR 94 EXE LTR 104 A5 ...

Page 21: ...JBIG Fax Memory Standard Max HDD Stored Dual Lines N A Handset N A On hook Dial Yes Search Yes Address Book 1 Touch Dial N A Speed Dial 500 Locations TAD I F Yes Tone Pulse Yes Pause Yes Auto Redial Yes Last Number Redial Yes Distinctive Ring Yes Caller ID Yes External Phone Interface Yes Fax Forward to E Mail Yes Fax to PC N A Broadcasting 500 Locations Delayed Fax Yes Fax Features Color Fax N A ...

Page 22: ... Weight 60 163 g m 16 39 lb Duplex Supported Weight 60 90 g m 16 24 lb Plain Paper 70 90 g m 18 24 lb Thin Paper 60 69 g m 16 18 lb Bond 105 120 g m 28 32 lb Punched 60 90 g m 16 24 lb Pre Printed 75 85 g m 20 23 lb Recycled 60 85 g m 16 23 lb Envelope 75 90 g m 20 24 lb Label 120 150 g m 32 40 lb CardStock 106 163 g m 28 43 lb Letterhead 75 90 g m Thick Paper 91 105 g m 24 28 lb Colored 75 85 g m...

Page 23: ...aper Length Detect Yes RADF Reverse Automatic Document Feeder NOTE For M5360 Auto Detected Size N A Standard 500 Sheet 75 g m 20 lb Face Down Output Stacking Maximum 1 000 Sheets 600 Sheets 2 bin Finisher 400 Sheets 4 bin Mailbox Max Size 216 x 356 mm 8 5 x 14 Printing size Min Size 98 x 148 mm 3 85 x 5 83 Simplex Top 4 3 mm Side 4 3 mm Max Printing Area Duplex Top 4 3 mm Side 4 3 mm Support Built...

Page 24: ...GCP Google Cloud Print Yes Mobile Printing AirPrint Yes Device Management SyncThru Admin 6 0 Output Management CounThru Enterprise CounThru Pro Document Management and Distribution SmarThruWorkFlow Lite 1 0 Security SecuThru Lite 1 0 2 0 Solution Mobility SCP 1 0 Authentication Local Yes Authentication Network Yes Kerberos SMB LDAP IP Address Filtering Yes IPv4 Filtering IPv6 Filtering MAC Filteri...

Page 25: ...2 Product Specifications and Description Item Specification Encrypted PDF Mode Encrypted Scanning Yes IP Sec Yes Smart Card Authentication N A Copyright 1995 2016 SAMSUNG All rights reserved 2 11 ...

Page 26: ...ge MLT D358S Approx 30 000 pages Declared yield value in accordance with ISO IEC 19752 Imaging Unit MLT R358 Approx 100 000 pages A4 Letter LEF 4 pages job Simplex Mode ISO chart NOTE Depending on the print pattern and job mode used the consumable s lifespan may differ 2 12 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 27: ...roller Assy JC96 03533A 100 000 pages MP friction pad JC93 00937A 50 000 pages DSDF Pick Up roller Assy JC97 04428A 150 000 pages For M5370 M4370 series DSDF Reverse roller JC97 04135A 100 000 pages For M5370 M4370 series RADF Pick Up roller Assy JC97 03099A 120 000 pages For M536x series RADF Friction Pad JC97 03097A 50 000 pages For M536x series NOTE Depending on the print patterns and job mode ...

Page 28: ...er SL HCF001B Cabinet Stand Tall SL DSK001T Cabinet Stand Short SL DSK002S Fax kit SL FAX1001 1 bin Finisher Stacker Stapler SL FIN001M 2 bin Finisher Stacker Stapler NOTE Production of 2 bin Finisher is discontinued 16 Dec Please check inventory availability of your region SL FIN002M 2 14 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 29: ...nvelope C6 Custom Min 98 mm x 152 mm 3 85 x 6 Max 216 x 356 mm 8 5 x 14 Media Type Plain Paper Thin Paper Bond Punched Pre Printed Recycled Envelope Label Cotton CardStock Letterhead Thick Colored Archive Media Weight Plain Paper 70 90 g m 18 24 lb Plain Paper Duplex 60 105 g m 16 28 lb Thin Paper 60 69 g m 16 18 lb Bond 105 120 g m 28 32 lb Punched 60 90 g m 16 24 lb Pre Printed 75 85 g m 20 23 l...

Page 30: ...vel Detect Yes Empty 4 Level Paper Type Detect N A Paper Size Detect Yes Dimension 554 x 454 x 387 mm 21 8 x 17 9 x 15 2 High Capacity Feeder Weight 27 98 kg 61 68 lb Model Name SL DSK002S Capacity INA Dimension 554 x 482 x 147 mm 21 8 x 19 0 x 5 8 Short Stand Weight 11 3 kg Model Name SL DSK001T Capacity INA Dimension 554 x 491 x 371 mm 21 8 x 19 3 x 14 6 Cabinet Stand Weight 15 5 kg Model Name S...

Page 31: ...75 g m 20 lb Stapling Max Number of Sheets 50 Sheets 75 g m 20 lb Stapling Positions 1 Position Stapling Tray 1 Offline Stapling N A Offset at Non Staple Job Yes Offset at Staple Job N A Output Stacking 500 Sheets 75 g m 20 lb Finishing Paper Size INA Finishing Paper Type INA Finishing Paper Weight INA Dimension 502 x 386 x 320 mm 19 8 x 15 2 x 12 6 2 bin Finisher Weight 12 82 kg 28 26 lb Model Na...

Page 32: ...tibility ITU T G3 Super G3 Modem Speed 33 6 Kbps Memory HDD Stored Resolution 300 x 300 dpi Mono Auto Dial Yes Fax Fax Feature Auto Redial Caller ID Fax Forward to Fax Email SMB Box Job Build Model Name SL NWE001X Connectivity IEEE 802 11 b g n NFC Active Type Host Interface High Speed USB 2 0 Wireless LAN Security INA Parallel IEEE 1284 Interface N A 2 18 Copyright 1995 2016 SAMSUNG All rights re...

Page 33: ... feeder output tray 5 Right door Side cover 6 Right door handle 7 Second Cassette Feeder tray handle 8 High Capacity Feeder handle 9 Second Cassette Feeser door 10 Standard tray Tray 1 11 Front door 12 Center tray 13 Control panel 14 USB port 15 Scanner glass 16 White sheet 17 Multi purpose tray paper width guide 18 Multi purpose tray support 19 High Capacity Feeder door 20 High Capacity Feeder Co...

Page 34: ...t Specifications and Description NOTE Document Feeder DSDF M5370 M4370 RADF M5360 Control Panel UI 10 1 inch C Type TSP M5370 M4370 7 inch IR Type TSP M5360 2 20 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 35: ...es 2 Front cover door 3 Imaging unit 3 Rear View 1 Dual scan document feeder cable 2 USB port 3 USB port 4 USB printer port 5 FDI Foreign Device Interface 6 Network port 7 Finisher Port 8 Power switch 9 Power receptacle Copyright 1995 2016 SAMSUNG All rights reserved 2 21 ...

Page 36: ...w optional 1 Standard 2Bin Finisher front door 2 Finishing tray 3 Top tray 4 Standard 2Bin Finisher front door handle 5 Staple System Layout NOTE This illustration may differ from your machine depending on your model 2 22 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 37: ...y 4 Laser scanning unit 5 Toner cartridge 6 Imaging unit 7 Tray 1 8 Optional tray Tray 2 Tray 3 Tray 4 9 Optional tray Stand short tall HCF 10 Pick up roller Reverse roller Forward roller 11 Transfer roller unit 12 MP tray 13 Fuser unit 14 Platen unit 15 Document output tray 16 Document input tray Copyright 1995 2016 SAMSUNG All rights reserved 2 23 ...

Page 39: ...ng System Overview The feeding system picks up a paper from the cassette or MP tray and transports it to the machine inside It Mainly consists of the cassette pick up unit registration unit transfer roller unit Exit unit Copyright 1995 2016 SAMSUNG All rights reserved 2 25 ...

Page 41: ...emaining detection HCF CN6 HCF board 1Pin 4Pin 7Pin Tray3 lifting sensor Tray3 paper position detection HCF CN5 HCF board 1Pin Paper regi time sensor Paper regi time detection CN27 Main board 13Pin Paper feed sensor Paper leading edge detection CN27 Main board 10Pin Exit jam sensor Exit jam detection CN2 Main board 8Pin Exit tray paper full sensor Exit tray paper full detection CN2 Main board 5Pin...

Page 42: ...llers Option 6 Tray 3 pick up retard forward rollers Option 7 MP Tray pick up retard forward rollers 8 Registration roller 9 Tray 2 feed roller Option 10 Tray 3 feed roller Option No Description 11 Registration sensor 12 Feed sensor 13 Transfer roller 14 Fuser roller 15 Exit sensor 16 1st Exit roller 17 2nd Exit roller 18 Duplex roller 19 Duplex Gate 2 28 Copyright 1995 2016 SAMSUNG All rights res...

Page 43: ... roller and transports only one sheet to the feed roller When two sheets of paper or more are transported from the pick up roller the load of the torque limiter of the reverse roller is heavier than the frictional force between the sheets As a result the reverse roller is stopped and the lower paper does not advance any further Feed roller This roller transports the paper sent from the forward rev...

Page 44: ...ette Specification 1 Structure Drawer Type 2 Capacity 520 Sheets 75 g m paper standard 3 Paper Plain paper A5 A4 Executive Statement B5 Letter Oficio Folio Legal Special Paper Transparency Label Envelope 4 Weight plain paper 60 163 g m 5 Plate knock up lift type Lift Motor Up Limit Sensor 2 30 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 45: ...he paper If the cassette is installed the LEVER ARM FRICTION is pushed and pick up roller moves down The forward roller and the reverse roller serve to make sure that a single sheet of paper is moved to the paper path and the paper is moved as far as the registration roller by the work of the feed roller Copyright 1995 2016 SAMSUNG All rights reserved 2 31 ...

Page 46: ...revent the image skew Specification 1 Skew in simplex Top Skew 1 5 mm Tray 1 Side Skew 2 0 mm Tray 1 2 Dog Ear Trees Nicks Wrinkling Special Media 1 500 3 Margin Top Margin 12 7 1 5 mm Tray3 4 HCF 12 7 1 5 mm Side Margin 12 7 2 0 mm Tray3 4 HCF 12 7 2 5 mm Duplex Top Margin 12 7 2 0 mm Tray3 4 HCF 12 7 2 5 mm Duplex Side Margin 12 7 2 5 mm Tray3 4 HCF 12 7 3 0 mm 2 32 Copyright 1995 2016 SAMSUNG A...

Page 47: ... 98 148 3 Media Weight Plain paper 60 163 g m Paper Separation When the MP paper detection A sensor detects paper and the machine gets a MP printing job the MP solenoid B drops the pick up roller C onto the top of the paper stack on the MP tray This machine uses an friction pad system for feeding paper The friction between the reverse roller E and friction pad D separates a top sheet of paper from...

Page 48: ...roller 1 OPC drum charge The charge roller gives the OPC drum a negative charge 2 Laser exposure Light produced by a laser diode LD hits the charged OPC drum through the lens and mirrors The machine controls the laser beam on off for the latent image 3 Development The magnetic roller carries the negatively charged toner to the latent image on the OPC drum surface 4 Transfer Toner image on the OPC ...

Page 49: ...tration below shows the toner movement The toner moves from Agitator C to Agitator B from Agitator B to Agitator A sequentially Toner arrived to Agitator A moves the developer unit of the imaging unit by the mixing auger Copyright 1995 2016 SAMSUNG All rights reserved 2 35 ...

Page 50: ...d developer unit But they can not be replaced separately The imaging unit has the CRUM that stores the information for corresponding the drum unit and developer unit The OPC drum diameter is 30 mm circumference about 94 2 mm The developing gap between a OPC drum and the magnetic roller can not be adjusted 2 36 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 51: ...30g of developer Carrier Toner that is supplied to the magnetic roller A by the mixing augers B and the supply mixer C The developer unit has a TC Toner Concentration sensor D that is used for controlling the operating range of toner density Copyright 1995 2016 SAMSUNG All rights reserved 2 37 ...

Page 52: ...pply mixer B make toner is mixed evenly And they circulate the developer forward and backward to charge the toner negatively This occurs at the following times During warming up During toner supply job During printing job development job 2 38 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 53: ...Drum drive The OPC drum and magnetic roller are driven by 2 BLDC motors The OPC drum is supplied with power from the coupling OPC The magnetic roller is supplied with power from the coupling mixer Copyright 1995 2016 SAMSUNG All rights reserved 2 39 ...

Page 54: ...ade by the aluminum and gets heat from the halogen lamp and transfer it to toner and paper To prevent the heat roller from adhering to the toner its surface includes the fluoridation And to keep the proper nip width between the pressure roller and heat roller the pressure roller Assy pushes the heat roller by using the spring 3 Pressure Roller The pressure roller is a silicon rubber roller which e...

Page 55: ...escription 2 6 2 Fuser unit drive The fuser motor A drives the heat roller C through the gear train The pressure roller B pressurized by the heat roller C is rotated by driving it Copyright 1995 2016 SAMSUNG All rights reserved 2 41 ...

Page 56: ...g lamp in the following cases The temperature detected by the NC sensors keeps higher than 220 C for 20 sec The following components are used when thermistor overheat protection fails Two thermostats get into line with the common ground wire of the fusing lamp If one of the thermostat temperatures becomes higher than 195 C it opens and cuts power to the fusing lamp If the other thermostat temperat...

Page 57: ...unit forms a latent image on the surface of the OPC drum For this process there are collimator lens cylindrical lens and F Theta Lens on optical path Also LSU has the cover glass device to protect the LSU from the contamination For interface with set LSU has the LD PBA inside M5370 Copyright 1995 2016 SAMSUNG All rights reserved 2 43 ...

Page 59: ...actory The LSU has 2 types depending on printing speed The difference between 2 types is shown in the table below M4370 M5370 LD Unit Laser Diode Dual Beam Driving IC for Dual LD Laser Diode Quad Beam Driving IC for Quad LD P Motor speed 33 598 8 rpm 20 532 9 rpm Process Speed 284 47 mm sec 347 69 mm sec H W interface Harness 20 Pin Interface with set Harness 32 Pin Interface with set Copyright 19...

Page 60: ... PD PBA It is located on the corner mark A The PD board detects the point of scanning start Main Scan Start Detection A beam is detected by the PD PBA at the scanning start point and creates the horizontal sync signal Hsync The picture above shows the data scanning direction 2 46 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 61: ...corner mark A The photo sensor detects the point of scanning start Main Scan Start Detection A beam is detected by the photo sensor at the scanning start point and creates the horizontal sync signal Hsync The picture above shows the data scanning direction Copyright 1995 2016 SAMSUNG All rights reserved 2 47 ...

Page 62: ...otor type Qty Function 1 Exit STEP 1 Exit driving Reverse driving duplex job 2 Fuser STEP 1 Fuser driving 3 Exit STEP 1 Exit driving Reverse driving duplex job 4 OPC BLDC 1 OPC driving Regi driving Pickup driving MP driving Duplex driving 5 DEVE BLDC 1 DEVEAgitaitor driving 6 Toner DC 1 Toner Supply driving 2 48 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 64: ...P_Duplex Power Train OPC Regi Pickup MP Duplex Driving by BLDC motor 1 2 OPC driving 1 3 4 5 6 Clutch Gear Regi Input 7 8 Clutch Gear Pick up Input 1 3 4 5 6 Clutch Gear Regi Input 9 10 Gear MP Input 11 Gear Clutch Duplex Input 2 50 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 65: ...in Drive Deve_Agitaitor_Toner Supply Power Train Deve Agitaitor Driving by BLDC motor Toner Supply Driving by DC motor BLDC 1 2 3 Agitaitor driving 4 5 Mag roller driving DC 1 2 3 Toner supply driving Copyright 1995 2016 SAMSUNG All rights reserved 2 51 ...

Page 66: ...and Description 2 8 3 Fuser_Exit Drive Power Train Fuser Exit1 Driving by STEP motor Exit Driving by STEP motor STEP1 1 2 Fuser driving 3 Exit1 driving STEP2 1 2 Exit driving 2 52 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 67: ...dule through CCDM where optical to electrical conversion is performed converting the optical image data into an electrical analog signal The analog signal is generated to the digital signal and then the image process starts Finally the digital signal is processed by the algorithm and moves to the data writing section This machine uses the reduction type CCD for color processing Copyright 1995 2016...

Page 68: ...ght to the electrical signal It consists of the CCD ADC Logic IC The CCD changes the reflected light to 3 color Red Green Blue analog signal The ADC changes the analog signal to the digital signal 2 Drive Unit The drive unit consists of the step motor pulley and belt The CCDM movement by driving the belt scans the document on the glass 3 Auto Paper Sensor The APS sensor detects the original size 2...

Page 69: ...roller Separates an original from the tray and transfers it to the paper path R5 Reverse roller Prevent the multi feeding R6 Regi roller Aligns the leading edge of the paper for registration R7 Simplex Scan roller Feeds an original before simplex scanning R8 White Bar Supports a stable scanning R9 Duplex Scan roller Feeds an original before duplex scanning R10 Duplex CCDM Scans a back page of orig...

Page 70: ...er board S1 ADF PBA JC92 02509A S2 STEP MOTOR PICK UP JC31 00163A ADF PBA S3 STEP MOTOR FEED JC31 00163A ADF PBA S4 PHOTO INTERRUPTER COVER OPEN 0604 001415 ADF PBA S5 CLUTCH ELECTRIC JC47 00033A ADF PBA S6 PHOTO INTERRUPTER PAPER WIDTH 0604 001415 ADF PBA 2 56 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 71: ...TERRUPTER PAPER FEED 0604 001415 ADF PBA S10 PHOTO INTERRUPTER REGI 0604 001415 ADF PBA S11 PHOTO INTERRUPTER SIMPLEX SCAN 0604 001381 ADF PBA S12 PHOTO INTERRUPTER DUPLEX SCAN 0604 001381 ADF PBA S13 PHOTO INTERRUPTER FEED OUT 0604 001415 ADF PBA S14 PHOTO INTERRUPTER PAPER LENGTH 0604 001415 ADF PBA S15 DUAL CCDM PBA JC92 02537A SET Main Board Copyright 1995 2016 SAMSUNG All rights reserved 2 57...

Page 72: ...g paper Feed motor and clutch are used for regi scan feed a DSDF Original Pick Up Drive DSDF Original Pick Up Drive consists of Pick up Motor Assy Pick up Assy Guide Pick up Assy and Cover Open Assy Operation Procedure 1 Checks a paper detection 2 Checks the original width size 3 Holds the original not to be moved in paper path before pick up driving 4 Starts pick up driving 5 Separates an origina...

Page 73: ...Original Scanning and Feed Out Drive Feed Out Drive consists of Feed motor Timing Belt Simplex Duplex scan roller White Bar Assy Simplex Duplex Scan sensor Operation Procedure 1 The power from the feed motor is transferred to simplex and duplex roller 2 When original passes the simplex scan actuator simplex scan starts White Bar functions to prevent the wrinkle 3 When original passes the duplex sc...

Page 74: ...e tray to prevent multi feeding R5 Separation pad Separates an original from the tray to prevent multi feeding R6 Regi roller Aligns the leading edge of the paper for registration R7 Simplex Scan roller Feeds an original before simplex scanning R8 White Bar Supports an original for stable scanning R9 Feed roller Transfers an original to the reverse or exit roller R10 Reverse roller Feeds an origin...

Page 76: ...PBA ADF S7 PHOTO INTERRUPTER Gate PBA ADF S8 CLUTCH PICK UP PBA ADF S9 PHOTO INTERRUPTER Detect PBA ADF S10 PHOTO INTERRUPTER Width PBA ADF S11 PHOTO INTERRUPTER Length PBA ADF S12 PHOTO INTERRUPTER Regi_Simplex PBA ADF S13 PHOTO INTERRUPTER Feed PBA ADF S14 PHOTO INTERRUPTER Scan PBA ADF S15 PHOTO INTERRUPTER Regi_Duplex PBA ADF S16 PHOTO INTERRUPTER Reverse PBA ADF 2 62 Copyright 1995 2016 SAMSU...

Page 77: ...lutches to transfer the paper Two motors drive the system for simplex and duplex job The pick up drive section transfers an original using pick up motor and clutch The clutch controls the paper registration and gate change The duplex motor is used for duplex reverse Copyright 1995 2016 SAMSUNG All rights reserved 2 63 ...

Page 78: ...up Assy Guide Pick up Assy and Cover Open Assy Operation Procedure 1 Checks an original detection 2 Checks the original width size 3 The stopper holds the original not to be moved in paper path before pick up driving 4 Starts pick up driving 5 The separation pad separates an original 2 64 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 79: ...i Drive consists of Feed Motor Electric Clutch Regi roller Regi Idle roller Resi sensor Operation Procedure 1 Original is detected by Regi Actuator 2 Original aligns for registration 3 Original passes the regi roller by clutch on off Copyright 1995 2016 SAMSUNG All rights reserved 2 65 ...

Page 80: ...nal is transferred by exit roller Duplex 1 The power from the feed motor is transferred to timing belt 2 When original passes the simplex scan actuator simplex scan starts 3 White Bar functions to prevent the wrinkle and background problem 4 The original passes from the duplex roller to the path of the stacker bottom 5 The duplex motor controls the duplex regi actuator and skew correction 6 White ...

Page 81: ...T STEP MOT BLDC MOT DC MOT SENSORS CLUTCH SOLENOID FAN GP IO HVPS PWM CPU C4N US B2 0 A31 Series Quad Core DDR 1GB eMMC 4GB USB 2 0 The main board handles the video control engine control and scan control The main board receives the print data from the host through the network or USB port and it receives the copy data from the scanner control unit CCD module It takes this information and generates...

Page 82: ...tions and Description A MICOM of the main board controls the fuser lamp on off and system power according to an optimized energy saving algorithm for optimal efficiency 2 68 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 83: ...2 Product Specifications and Description Circuit Board Locations The following diagrams show the locations of the printer circuit boards Copyright 1995 2016 SAMSUNG All rights reserved 2 69 ...

Page 84: ... control scan video UI fax signal interface connection motor driving IC engine signal interface connection power interface The main processor controls video engine UI display and communicates with various devices The HDD is connected to the main board by SATA2 and to the other device DSDF SCF finisher and fax modem by UART 1 Main Board Diagram 2 70 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 85: ...ck 10 Engine Debug 11 Video Debug 12 JTAG 13 Giga RJ45 14 Finisher Interface 15 FDI 16 Temp Sensor 17 SATA Signal 18 SATA Power 19 SCF 20 SMPS Interface 24V 21 SMPS 22 Duplex CTD 23 Speaker 24 Paper 25 Tray Set 26 Regi Sensor 27 MSOK 28 Duplex Fuser Exit Motor 29 BLDC Motor Fan 30 Exit Sensor 31 LSU 45PPM 32 Fuser 33 Cover Open 34 Toner OPC Motor 35 HVPS FDB 36 LSU 55PPM Information Copyright 1995...

Page 86: ...m 1 OPE I F UI malfunction 2 FAX JOINT I F Fax is unavailable 3 HDMI OPE I F UI malfunction 4 USB HOST OPE I F UI malfunction 5 OPE I F UI malfunction 6 7 USB HOST JACK I F Can t use USB thumb drive No Part Disconnection Problem 8 USB DEVICE JACK I F Can t print via USB cable 9 10 11 DEBUG I F Can t see debug message with Hyper terminal 12 Network Jack I F No N W connectivity 2 72 Copyright 1995 2...

Page 87: ...OR I F Regi Sensor Error 26 MSOK I F Will not boot properly 27 DUPLEX FUSER EXIT MOTOR I F Prevents ready state 28 BLDC MOTOR FAN I F Prevents ready state 29 EXIT SENSOR I F Exit jam 30 SCAN I F Scanner Locked 31 FUSER I F Prevents ready state 32 COVER OPEN I F Prevents ready state 33 TONER OPC MOTOR I F Prevents ready state 34 HVPS FDB I F Print White paper 35 LSU I F Hsync Error 36 PLATEN CCDM I...

Page 88: ... uses UART for interface Information Part Code JC92 02439A Part Name PBA FAX JOINT Connection 1 Main Board Interface Connector 2 Modem Fax Card Interface Connector 2 12 4 Fax Card Optional The fax modem card is used to transfer and receive the fax data through a telephone line This PBA is controlled by the main board and has two connectors connectors one for the telephone line connection and the o...

Page 89: ...tor 3 External Phone Interface Connector 2 12 5 FDI Optional The FDI Foreign Device Interface module as a option is used to track machine usage such as the number of print or copy pages for some special users This module interfaces to the main board Information Part Code JC92 01616A PBA name PBA SUB FDI Connection 1 Connector to Main board Copyright 1995 2016 SAMSUNG All rights reserved 2 75 ...

Page 90: ... Connection 1 Main Board Interface Connector 2 Power Input Connector 3 Power Output Connector 4 Card Reader 5 External USB Connector 6 UI Interface Connector 7 NFC Wifi Connector M5360RX OPE Hub Board It is used to interface with Main PBA USB Memory stick NFC Wireless module It interfaces through USB communication Information Part Code JC92 02950A Part Name PBA OPE HUB Connection 2 76 Copyright 19...

Page 91: ...B 2 MAIN I F 3 USB HOST I F 4 NFC Wireless I F OPE Joint Board It is used to interface with Main PBA UI Information Part Code JC92 02960A Part Name PBA OPE JOINT Connection 1 MAIN I F 2 MAIN PBA I F 3 UI I F Copyright 1995 2016 SAMSUNG All rights reserved 2 77 ...

Page 92: ...on modes for over current and overload Specification General Input Output Voltage 1 AC 110V 110V 127V 2 AC 220V 220V 240V 3 Input Current 5 8A 110V 2 9A 220V 4 Output Power 275W DC 5V 35W DC 24V 240W Information 110V 220V Part Code JC44 00093C JC44 00100C Part Name SMPS Type 5 V1 SMPS Type 5 V2 Connection 1 Input_AC 2 Output_24V1 2 3 4 to DC Power PBA 3 24V Enable 4 Output_5V1 2 to DC Power PBA 2 ...

Page 93: ...N Power 5V1 1 5V Ground GND 2 Power 5V2 3 5V Ground GND 4 DC Output Connector CN3 Description PIN NAME PIN ASSIGN Power 24V1 1 24V Ground GND 2 Power 24V2 3 24V Ground GND 4 Power 24V3 5 24V Ground GND 6 Power 24V4 7 24V Ground GND 8 Signal Connector CN4 Description PIN NAME PIN ASSIGN Signal Ground GND 1 On Off signal 24V_ON OFF 2 Signal Ground GND 3 Copyright 1995 2016 SAMSUNG All rights reserve...

Page 94: ...e to the Fuser Lamp based on an on off signal provided by the Main Board It also supplies 110V 220V power to the SMPS board Information 110V 220V Part Code JC44 00159B JC44 00160B Part Name M5370 FDB V1 M5370 FDB V2 Connection 1 AC inlet 2 SMPS TYPE5 3 Control signal FDB I F 4 Fuser AC 2 80 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 95: ... Input Voltage DC 24V 3 3V 2 Output Voltage MHV 1205V DTS 1820V DEV DC 500V AC 900Vpp THV 1425V THV 1300V FUSER 220V Information Part Code JC44 00234A Part Name HVPS Connection CN1 Description PIN NAME PIN ASSIGN Input Voltage 24V 1 GND GND 2 GND GND 3 Input Voltage 5V 4 PWM signal PWM DTS 5 PWM signal PWM MHV 6 Output voltage MHV Read 7 Copyright 1995 2016 SAMSUNG All rights reserved 2 81 ...

Page 96: ...M signal PWM THV 12 nEN signal nTHV EN 13 Output voltage THV Read 14 PWM signal PWM FUSER 15 CN2 Description PIN NAME PIN ASSIGN Output Voltage FUSER 1 Output Voltage ZENER 2 CN3 Description PIN NAME PIN ASSIGN Output Voltage DTS 1 Output Voltage MHV 2 Output Voltage DEV 3 CN4 Description PIN NAME PIN ASSIGN Output Voltage THV 1 2 2 82 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 97: ...rols the finisher operation it consists of a controller STM32F101VCT6 Two motor drive IC It interfaces with man board through UART Information Part Code JC81 07242A 2 Bin finisher JC81 07242C 1 Bin finisher PBA Name PBA FINISHER Copyright 1995 2016 SAMSUNG All rights reserved 2 83 ...

Page 98: ...e feeding timing with the main board Information Part Code JC92 02663A PBA Name PBA SCF Connection 1 P_Sen 2 P_Size 3 Feed_Sen 4 Feed_Motor 5 P_Lev 6 IF_Lower 7 IF_Upper 2 12 12 CRUM Joint PBA The CRUM Joint PBA is the interface board between the main board and toner cartridge Information Part Code JC92 01963A Part Name PBA TCRUM IF 2 84 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 99: ...aper size in the cassette Information Part Code JC92 01913A Part Name PBA SUB CASSETTE 2 12 14 CRUM PBA CRUM PBA includes CRU memory for imaging unit toner cartridge life cycle counting Information Part Code JC92 02456A Part Name PBA CRUM Copyright 1995 2016 SAMSUNG All rights reserved 2 85 ...

Page 100: ...n the surface of the drum after printing Information Part Code JC92 01959B Part Name PBA ERASER 2 12 16 Fuser CRUM PBA This board has the fuse The main board detects that the fuser unit is new or not depending on fuse status Information Part Code JC92 02008A Part Name PBA FUSER CRUM 2 86 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 101: ...r unit malfunction 3 1 2 Precautions when handling PBA Static electricity can damage a PBA always used approved anti static precautions when handling or storing a PBA Precautions when moving and storing PBA 1 Please keep PBA in a conductive case anti static bag or wrapped in aluminum foil 2 Do not store a PBA where it is exposed to direct sunlight Precautions when replacing PBA 1 Disconnect power ...

Page 102: ...tches Many of the parts are held in place with plastic latches The latches break easily release them carefully To remove such parts press the hook end of the latch away from the part to which it is latched 3 2 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 103: ...ng for maintenance 3 2 1 1 Cleaning the DSDF white bar M5370LX_M4370LX 1 Open the DSDF unit 2 Clean the simplex white bar by using a soft cloth 3 Open the guide exit Clean the duplex white bar by using a soft cloth Copyright 1995 2016 SAMSUNG All rights reserved 3 3 ...

Page 104: ...y 3 2 1 2 Cleaning the RADF white bar and Platen glass M5360RX 1 Open the RADF unit 2 Clean the RADF white bar by using a soft cloth 3 Clean the scan glass by using a soft cloth 3 4 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 105: ...ne off 2 Open the side cover 3 Remove 4 screws NOTE When removing these screws use a short screwdriver 4 Remove the fuser unit CAUTION The fuser area is hot Take care when removing paper from the machine 5 Install new fuser unit 6 Turn the machine on Copyright 1995 2016 SAMSUNG All rights reserved 3 5 ...

Page 106: ...machine off 2 Open the side cover 3 Release the transfer roller Assy while pushing the both side holder to the direction of arrow 4 Install the new transfer roller Assy 5 Close the side cover 6 Turn the machine on 3 6 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 107: ...e_Forward roller 1 Remove the cassette 2 Lift small tap remove the pick up reverse forward roller NOTE When replacing these rollers it is recommended that you replace all three rollers at the same time Copyright 1995 2016 SAMSUNG All rights reserved 3 7 ...

Page 108: ...4 MP pad and MP Unit 1 Open the side cover 2 Remove the rear cover after removing 6 screws 3 Unplug the side unit connector from the main board 4 Remove the MP clutch 5 Remove 2 screws 3 8 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 109: ...bly 6 Release both stoppers 7 Lift up and release the side unit 8 Remove 1 screw 9 Remove the MP pad 10 Remove the regi sensor cover after removing 2 screws 11 Remove 6 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 9 ...

Page 110: ...cing the clutch unplug the harness When reassembling clutch and harness refer to the below information about the harness and clutch colors Registration Clutch 1 Clutch gear color White 2 Harness color Black Black MP Clutch 1 Clutch gear color White 2 Harness color Black Gray Pick up Clutch 1 Clutch gear color Black 2 Harness color Gray Gray 16 Remove the main drive unit after removing 7 screws 3 1...

Page 112: ... pick up roller Assy M5370LX_M4370LX 1 Open the DSDF cover open 2 Pull up and release the holder pick up 3 Release the DADF pick up roller Assy by pulling the shaft to the direction of arrow 3 12 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 113: ... Reverse roller Assy M5370LX_M4370LX 1 Remove the DSDF pick up roller Assy Refer to 3 2 2 5 2 Release the reverse roller cover A by pushing both hooks 3 Release the DSDF reverse roller Assy Copyright 1995 2016 SAMSUNG All rights reserved 3 13 ...

Page 114: ...sassembly and Reassembly 3 2 2 7 SCF Pick Up_Reverse_Forward roller 1 Remove the SCF cassette 2 Lift small tap remove the pick up reverse forward roller 3 14 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 115: ... roller 1 Pull the HCF cassette 2 Move the lever down to the left of the HCF cassette 3 Release the HCF cassette while pushing the lever of the right rail 4 Lift small tap remove the pick up reverse forward roller Copyright 1995 2016 SAMSUNG All rights reserved 3 15 ...

Page 116: ...2 2 9 RADF pick up roller Assy M5360RX 1 Open the RADF cover open 2 Pull the lever in the direction of arrow 3 Release the spring with tweezer 4 Remove the RADF pick up roller Assy 3 16 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 117: ...riction pad Assy M5360RX 1 Open the RADF cover open 2 Pull up the rear of the RADF friction pad Assy 3 Push the both side of the RADF friction pad Assy to the direction of arrow and release it Copyright 1995 2016 SAMSUNG All rights reserved 3 17 ...

Page 118: ...C part 3 3 1 Left Cover 1 Remove 2 screw cap stickers Then remove 2 screws 2 Open the front cover Then remove the left cover and exit tray 3 3 2 Rear Cover 1 Remove the rear cover after removing 6 screws 3 18 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 119: ...r 1 Remove the toner cartridge imaging unit and cassette 2 Open the side cover 3 Remove the front cover after removing 2 screws 4 Remove 3 screws 5 Remove the front cover after removing 3 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 19 ...

Page 120: ... Board FDB 1 Remove the left and front cover Refer to 3 3 1 3 3 3 2 Unplug all harness from the FDB 3 Release the FDB with shield after removing 1 screw 4 Release the FDB after removing 4 screws 3 20 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 121: ... 3 1 3 3 3 2 Unplug all harness from the HVPS board Remove 1 screw And pull the power unit 3 Release the power unit from the left rail 4 Unplug the harness from the SMPS board 5 Remove the HVPS board with its holder after removing 4 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 21 ...

Page 122: ...from the HVPS board Remove 1 screw And pull the power unit 3 Release the power unit from the left rail 4 Unplug the harness from the SMPS board 5 Remove the HVPS board with its holder after removing 4 screws 6 Unplug all harness Remove 4 screws And release the SMPS board 3 22 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 123: ...ve the rear cover after removing 6 screws 2 Unplug all harness Remove 6 screws And release the main board NOTE When installing the new main board remove the MSOK from old board and insert it to new one Copyright 1995 2016 SAMSUNG All rights reserved 3 23 ...

Page 124: ...rd Disk Drive HDD 1 Remove the rear cover after removing 6 screws 2 Unplug 2 cables Remove 4 screws And release the HDD with holder 3 Remove 4 screws Then release the HDD from its holder 3 24 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 125: ...ut unplugging harness NOTE When replacing the clutch unplug the harness When reassembling clutch and harness refer to the below information about the harness and clutch colors Registration Clutch 1 Clutch gear color White 2 Harness color Black Black MP Clutch 1 Clutch gear color White 2 Harness color Black Gray Pick up Clutch 1 Clutch gear color Black 2 Harness color Gray Gray 6 Remove the main dr...

Page 126: ...Exit Drive Unit 1 Remove the rear cover after removing 6 screws 2 Pull the fuser fan to the direction of arrow 3 Unplug 3 motor connector Remove 4 screws And release the fuser exit drive unit 3 26 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 127: ... 3 11 Side Unit 1 Open the side cover 2 Remove the rear cover after removing 6 screws 3 Unplug the side unit connector from the main board 4 Remove the MP clutch 5 Remove 2 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 27 ...

Page 129: ...s Then release the exit guide 3 Remove the screw Unplug the connector And release the fan 3 3 11 2 Duplex Clutch 1 Remove the side unit Refer to 3 3 11 2 Remove the harness cover after removing 4 screws 3 Remove the E ring Then release the duplex clutch Copyright 1995 2016 SAMSUNG All rights reserved 3 29 ...

Page 130: ...sor 1 Open the side cover 2 Release the hooks of the guide feed 3 Pull up and release the guide feed from the guide duplex 4 Unplug the connector 5 Remove the CTD sensor after removing 2 screws 3 30 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 131: ...ge imaging unit and cassette 2 Open the side cover 3 Remove the front top cover after removing 2 screws 4 Remove 4 screws 5 Remove the rear cover after removing 6 screws 6 Unplug all cables for scanner 7 Remove 3 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 31 ...

Page 133: ...1 Remove the scanner Refer to 3 3 12 2 Remove the exit top cover after removing 5 screws 3 Remove 4 screws 4 Unplug the exit unit connector from the main board 5 Lift up and release the exit unit Copyright 1995 2016 SAMSUNG All rights reserved 3 33 ...

Page 134: ...e exit unit Refer to 3 3 13 2 Release the sensor after unplugging the connector 3 3 13 2 Exit Sensor 2 1 Remove the exit unit Refer to 3 3 13 2 Remove 2 screws 3 Release the sensor after unplugging the connector 3 34 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 135: ...assembly and Reassembly 3 3 14 LSU Laser Scanning Unit 1 Remove the exit unit Refer to 3 3 13 2 Unplug the LSU harness Remove 5 screws And release the LSU Copyright 1995 2016 SAMSUNG All rights reserved 3 35 ...

Page 136: ..._Feed_Ready sensor 1 Open the side cover 2 Remove the regi sensor cover after removing 2 screws 3 Remove the sensor after unplugging the connector A Regi sensor B Feed sensor C Ready sensor 3 36 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 137: ...0LX_M4370LX 1 Remove 2 screw stickers Then remove 2 screws 2 Release the OPE cover 3 Unplug the cable from the OPE sub board and remove the hinge cover 4 Release the OPE Assy after removing 2 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 37 ...

Page 138: ...360RX 1 Remove the 2 screw caps and 2 screws from the Cover Scan Hinge 2 Remove the Cover Scan Hinge 3 Remove 2 screws And then remove the Cover Hinge Upper 4 Unplug the flat cable and ground wire 3 38 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 139: ...3 Disassembly and Reassembly 5 Remove 2 screws from the Holder Damper Remove 1 screw from the Bush Hinge And then release the OPE Unit Copyright 1995 2016 SAMSUNG All rights reserved 3 39 ...

Page 140: ...sembly 3 3 18 Platen Unit 3 3 18 1 Scan Upper 1 Remove 2 screw stickers Then remove 2 screws 2 Release the OPE cover 3 Remove 5 screws 4 Lift up and release the scan upper 3 40 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 141: ...er to 3 3 18 1 2 Unplug the motor connector Remove 3 screws And release the scan motor 3 3 18 3 Scan Joint Board 1 Remove the scan upper Refer to 3 3 18 1 2 Unplug all harness Remove 3 screws And release the scan joint board Copyright 1995 2016 SAMSUNG All rights reserved 3 41 ...

Page 142: ...18 1 2 Unplug the sensor connector Remove 1 screw And release the cover open sensor 3 3 18 5 APS Sensor 1 Remove the scan upper Refer to 3 3 18 1 2 Release the APS sensor cover 3 Remove 2 screws Unplug the connector And release the APS sensor 3 42 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 143: ...X_M4370LX 1 Remove the DSDF connector cover 2 Remove the rear cover after removing 6 screws 3 Unplug the DSDF cable from the main board 4 Unplug the DSDF cable from the scan joint board 5 Lift up and release the DSDF unit Copyright 1995 2016 SAMSUNG All rights reserved 3 43 ...

Page 145: ...y and Reassembly 3 3 19 2 DSDF Cover 1 Remove 5 screws 2 Open the COVER OPEN and release the left side of the Stacker 3 Release the COVER SIDE F and COVER SIDE R Copyright 1995 2016 SAMSUNG All rights reserved 3 45 ...

Page 146: ...l connectors on DSDF board 2 Remove the DSDF board after removing 4 screws 3 3 19 4 DSDF Stacker 1 Unplug the connectors on DSDF board 2 Remove the Legal Harness after removing the Saddle 3 Remove the Stacker 3 46 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 147: ...y 3 3 19 5 DSDF COVER OPEN 1 Release the harness from the saddle 2 Remove the HINGE R after removing 1 screw 3 Release the COVER OPEN while pushing it to the direction of arrow Copyright 1995 2016 SAMSUNG All rights reserved 3 47 ...

Page 149: ...and Reassembly 3 3 19 7 DSDF EXIT UP 1 Remove the DSDF EXIT UP after removing 4 screws 3 3 19 8 HOLDER HARNESS 1 Remove the HOLDER HARNESS after removing 2 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 49 ...

Page 151: ...ove the Pick Up motor after removing 3 screws 3 Remove the Feed motor after removing 3 screws 4 Remove the Motor Bracket after removing 4 screws 5 Remove the E Ring Remove the gear and pulley And release the driving belt 6 Remove the E ring and Idle Gear Release the driving belt Copyright 1995 2016 SAMSUNG All rights reserved 3 51 ...

Page 152: ...y 3 3 20 RADF Reverse Automatic Document Feeder M5360RX 1 Remove the RADF connector cover 2 Unplug the RADF cable from the scan joint board 3 Lift up and release the RADF unit 3 52 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 154: ...mbly 3 3 20 2 RADF Cover 1 Remove 6 screws 2 Open the RADF Cover Open And then release both hooks of the stacker 3 Remove 2 screws 4 Remove the COVER SIDE F and COVER SIDE R 3 54 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 155: ...3 Disassembly and Reassembly 3 3 20 3 RADF board 1 Unplug all harness on the RADF board 2 Remove 4 screws And then release the RADF board Copyright 1995 2016 SAMSUNG All rights reserved 3 55 ...

Page 156: ...3 Disassembly and Reassembly 3 3 20 4 RADF Stacker 1 Remove the RADF cover 2 Unplug the stacker harness on the RADF board 3 Release the RADF stacker 3 56 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 157: ...elease the COVER OPEN while pushing both sides to the direction of arrow 2 Unplug the harness on the RADF board 3 Remove 1 screw And then release the harness from the harness holder 4 Remove the COVER OPEN Copyright 1995 2016 SAMSUNG All rights reserved 3 57 ...

Page 158: ...ness on the RADF board And then release them from the harness holder 2 Remove 2 screws And then release the harness holder 3 Remove 1 screw securing the ground wire 4 Remove 5 screws And then release the RADF Sub Core Assy 3 58 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 159: ...e 4 screws 2 Remove the COVER JAM ASSY after releasing the harness 3 3 20 8 COVER PLATEN SUB ASSY 1 Pull the handle to release the lock Lift up the COVER PLATEN SUB ASSY And release it after removing 3 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 59 ...

Page 160: ...ase all the harness from the HOLDER HARNESS 2 Remove 2 screws Lift up and release the HOLDER HARNESS while pushing the hook 3 3 20 10 Duplex Motor Assy 1 Remove 2 screws And then release the Duplex Motor Assy 3 60 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 162: ...e the gear 2 Remove the bush 3 Remove the E Ring and bush from the opposite side 4 Push the shaft to the direction of arrow And then remove 1 screw and handle 5 Lift up the Guide Pick Up Assy 6 Release the harness 3 62 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 163: ...ssembly and Reassembly 3 3 20 13 Exit Assy 1 Remove the E Ring and gear 2 Remove the E Ring and bush 3 Remove 4 screws 4 Lift up and release the Exit Assy Copyright 1995 2016 SAMSUNG All rights reserved 3 63 ...

Page 164: ...tion 1 Remove 2 screw caps and 2 screws securing the Cover Scan Hinge 2 Remove the Cover Scan Hinge 3 Attach the double sided tape to bottom of Card Reader or NFC Kit 4 Attach the Card Reader or NFC Kit on the holder 3 64 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 165: ...ssembly and Reassembly 5 Connect the cable between OPE HUB PBA and Card Reader or NFC Kit 6 Reassemble the Cover Scan Hinge Then attach the tag label on it Copyright 1995 2016 SAMSUNG All rights reserved 3 65 ...

Page 166: ...e 2 Push the hook and release the tray stacker 3 Release the cover scan dummy A after removing 1 screw 4 Take out the staple cartridge B And remove 3 screws 5 Remove 1 screw 6 Release the front cover C 7 To remove the rear cover remove 1 screw 3 66 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 167: ...ew 9 Release the rear cover 10 To remove the top cover remove 2 screws 11 Release the top cover E after removing 2 screws 12 Release the paddle F 13 To remove the stay stacker remove 2 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 67 ...

Page 168: ...he finisher main PBA remove 2 screws 16 Remove 2 screws 17 Lift the shield stacker up and unplug the connector 18 Unplug all connector on board Remove 3 screws and 3 fixer And release the PBA 19 To remove the Finisher connector remove 2 screws 3 68 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 169: ... screws And release the stapler unit 22 Remove 2 screw Unplug the connector And remove the motor unit 23 Release the bracket rear cover after removing 2 screws 24 Release the bracket rear cover after removing 2 screws 25 To remove the duplex guide H remove 3 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 69 ...

Page 170: ...eassembly 26 Lift up and release the duplex guide after removing 3 screws from the opposite side 27 Release the guide exit unit I after removing 4 screws and connector 3 70 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 171: ... the machine 2 Remove the Stackers 4 ea 3 Remove 2 screws to separate front rear cover 4 Remove the front cover Separate the rear cover after removing the harness 5 Remove the jam cover 6 Remove the top cover after removing 4 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 71 ...

Page 172: ...he Motor remove 4 screws and 4 harness 9 Remove the 2 SPUR Gear after removing the screw NOTE When re assembling align the groove of both gear 10 Separate the bracket and main board after removing 5 screws 11 Remove the SPUR Gear after removing the screw 3 72 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 173: ...ld Remove 2 screws green color from the front 13 Remove 2 screws green color from the rear 14 Remove the ROLLER STACKER 15 Remove the SEPARATE PAWL FEED by unhooking the side 16 Push the Assy actuator shield to the direction of arrow And Separate it from the opposite side Copyright 1995 2016 SAMSUNG All rights reserved 3 73 ...

Page 174: ...24 2 Bin Finisher 1 Unplug the connector 2 Keep the 1c lever pull up and remove the finisher unit from the machine 3 Remove the staple cartridge 4 To remove the cover remove 2 screws 3 74 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 175: ...e 3 screws 6 If some part such as sensor switch in below picture is defective replace it 7 Remove 3 screws and take off the cover 8 If some part in below picture is defective replace it Copyright 1995 2016 SAMSUNG All rights reserved 3 75 ...

Page 176: ...emove 4 screws from both side 10 Open the cover and unplug the connector 11 Remove the finisher board after remove 3 screws 12 Remove 3 screws 13 Remove 3 screws 14 Remove 2 screws 3 76 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 177: ...Disassembly and Reassembly 15 Remove the duplex guide 16 Remove the sensor 17 Remove 3 paddles 18 Remove 2 screws 19 Remove 2 screws 20 Remove 2 screws Copyright 1995 2016 SAMSUNG All rights reserved 3 77 ...

Page 179: ...y screen a Power LED Shows the power status of your machine 2 b Power Wakeup button Turn the power on or off When the blue LED is on the machine is powered on and you can use it If you turn the machine off press this button for more than two seconds Press Yes when the confirmation window appears 3 Status LED Shows the status of your machine Copyright 1995 2016 SAMSUNG All rights reserved 4 1 ...

Page 180: ...s on the machine is powered on and you can use it If you turn the machine off press this button for more than two seconds Then confirmation window appears 3 Power LED Shows the power status of your machine 4 Status LED Shows the status of your machine CAUTION When you use the display screen use your finger only The screen may be damaged with a sharpen pen or anything else 4 2 Copyright 1995 2016 S...

Page 181: ...on screen items by a touch and hold gesture For example Touch and hold a widget on the home screen to move it Touch and hold on a field to display a pop up menu of options Swipe To swipe lightly drag your finger vertically or horizontally across the screen Use swipe when Scrolling through the home screen or a menu Panning To pan touch and hold a selected icon then move the device to the left or ri...

Page 182: ...The display screen image in this user s guide may differ from your machine depending on its options or models NOTE Depending on the authentication setting the machine s users have to enter an ID and a password In this case the machine can only be used by an authorized user who has registered an ID and a password on the machine Contact the machine s administrator Navigating Through the Home Screens...

Page 183: ...setting the wallpaper of Home Screen Login Screen You can setting the wallpaper of Login Screen Home and Login Screen You can setting the wallpaper of both Apps XOA Apps Widgets and Programs Place apps XOA apps widgets and program icons on home screen Folder You can create folder on home screen Page You can add page Adding a shortcut from the Apps menu 1 Tap icon to activate the main home screen 2...

Page 184: ...idget 1 Touch and hold a widget until it becomes movable 2 You can drag shortcut and place a shortcut in the trash both items turn red NOTE This action does not uninstall a widget it only removes the copy from the home screen Moving icons in the Apps menu 1 Tap icon to go to the main home screen 2 Tap icon to display your current applications 3 Tap the Apps tab at the top of the screen if it is no...

Page 185: ...nformation about processes that are running toner status darkness recent notifications and alerts NOTE On the home screen touch and hold the notification bar until the pull down displays then drag down vertically Accessing additional panel functions In addition to notifications this panel also provides quick and ready access to separate device functions These can be quickly activated or deactivate...

Page 186: ...ontainer is not installed in the machine or full waste toner container Orange Blinking A minor error has occurred and the machine is waiting for the error to be cleared Check the display message When the problem is cleared the machine resumes its original task The toner cartridge life imaging unit or waste toner container is near the end of its life Order a new toner cartridge imaging unit or wast...

Page 187: ... carefully 1 Download the firmware file from the Global Service Partner Network GSPN or Technical Support Portal TSP website 2 Unzip the firmware file to a folder on your PC 3 Copy the firmware file hds or par to a USB flash drive 4 Plug the USB flash drive into the USB port 5 Press the button on control panel in this order Settings Admin Settings Application Management Application Install 6 The i...

Page 188: ...structions carefully Perform the following procedure to update the MFP firmware from the network 1 Go to the SyncThruWeb Service SWS main home page Login as Admin in Sync Thru Web Service NOTE Login using the Administrator ID and Password established during initial machine setup 2 Click on Maintenance Application Management Application Add 4 10 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 189: ...loading the f w file on MFP validation information will appear Check the Overwrite check box if you want to force the firmware update even if the firmware version to be installed is lower or same with the currently installed firmware in the device Press OK to start the firmware upgrade Copyright 1995 2016 SAMSUNG All rights reserved 4 11 ...

Page 190: ...4 Troubleshooting 6 The firmware update will start 7 Once the installation is complete the machine power off and power on automatically 4 12 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 191: ...TION To avoid tearing the document remove the jammed document slowly and gently NOTE To prevent document jams use the scanner glass for thick thin or mixed paper type originals Original paper jam in front of scanner 1 Remove any remaining pages from the DSDF 2 Open the DSDF cover 3 Gently remove the jammed paper from the DSDF 4 Close the DSDF cover Copyright 1995 2016 SAMSUNG All rights reserved 4...

Page 192: ...emove any remaining pages from the DSDF 2 Open the DSDF cover 3 Gently remove the jammed paper from the DSDF If you do not see paper in this area go to the next step 4 Open the DSDF 5 Open the DSDF jam cover 4 14 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 193: ...ing it using both hands 7 Close the DSDF jam cover and the DSDF Load the removed pages back into the DSDF Original paper jam while reversing paper in scanner 1 Remove any remaining pages from the DSDF 2 Open the DSDF cover 3 Open the DSDF input tray Copyright 1995 2016 SAMSUNG All rights reserved 4 15 ...

Page 194: ...iginal paper jam in front of scanner duplex path 1 Remove any remaining pages from the DSDF 2 Open the DSDF cover 3 Pull the jammed paper gently out of the DSDF Close the duplex jam cover and the DSDF cover Load the removed pages back into the DSDF If you do not see paper in this area go to the next step 4 16 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 195: ...ove the paper from the feed area by carefully pulling it using both hands 7 Close the DSDF jam cover and the DSDF Load the removed pages back into the DSDF Original paper jam in exit area of scanner 1 Remove any remaining pages from the DSDF Copyright 1995 2016 SAMSUNG All rights reserved 4 17 ...

Page 196: ... remove the jammed paper from the DSDF 5 Close the DSDF input tray and the DSDF cover Load the removed originals back into the DSDF Original paper jam in duplex exit area of scanner 1 Remove any remaining pages from the DSDF 4 18 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 197: ...e the jammed paper from the DSDF If you do not see paper in this area go to the next step 5 Pull the jammed paper gently out of the DSDF 6 Close the DSDF input tray and the DSDF cover Load the removed originals back into the DSDF Copyright 1995 2016 SAMSUNG All rights reserved 4 19 ...

Page 198: ...CAUTION The fuser area is hot Take care when removing paper from the machine 1 Pull out tray 1 2 Remove the jammed paper from the machine If you do not see paper in this area go to the next step 3 Pressing the rail button in the side of the tray pull the tray out 4 Remove the jammed paper from the machine If you do not see paper in this area go to the next step 5 Insert tray 1 back into the machin...

Page 200: ...ail button in the side of the tray pull the tray out Remove the jammed paper from the machine If you do not see paper in this area go to the next step 3 Insert tray 2 back into the machine until it locks into place 4 Open the right bottom door 5 Remove the jammed paper by gently pulling it straight out 4 22 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 202: ... not see paper in this area go to the next step 3 Insert tray 3 back into the machine until it locks into place 4 Open the right bottom door of the Triple Cassette Feeder 5 Remove the jammed paper by gently pulling it straight out 6 Close the right bottom door 4 24 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 203: ...ing Paper jam in the multi purpose tray 1 If the paper is not feeding properly pull the paper out of the machine 2 Open and close the right door to resume printing Copyright 1995 2016 SAMSUNG All rights reserved 4 25 ...

Page 204: ...e Jam feed 1 CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door 4 26 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 205: ...ing Paper jam inside the machine Jam feed 2 1 Open the right bottom door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right bottom door Copyright 1995 2016 SAMSUNG All rights reserved 4 27 ...

Page 206: ... machine Jam feed 3 1 Open the right bottom door of the high capacity feeder 2 Remove the jammed paper by gently pulling it straight out 3 Close the high capacity feeder right bottom door 4 28 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 207: ...am Registration CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door Copyright 1995 2016 SAMSUNG All rights reserved 4 29 ...

Page 208: ...Jam at Fuser out CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door 4 30 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 209: ...h Jam Duplex Return CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door Copyright 1995 2016 SAMSUNG All rights reserved 4 31 ...

Page 210: ...ath Jam Duplex 1 CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door 4 32 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 211: ... Jam Duplex Regi CAUTION The fuser area is hot Take care when removing paper from the machine 1 Open the right door 2 Remove the jammed paper by gently pulling it straight out 3 Close the right door Copyright 1995 2016 SAMSUNG All rights reserved 4 33 ...

Page 213: ...ng Paper jam front of 2 Bin Finisher 1 Open the Finisher Front Door 2 Lower Finisher Paper Guide 1a and 1b 3 Remove the jammed paper 4 Close the Finisher Front Door Copyright 1995 2016 SAMSUNG All rights reserved 4 35 ...

Page 214: ...nisher Paper jam inside 2 Bin Finisher s duplex 1 Open the Front Door 2 Lower Finisher Paper Guide 1a and 1b 3 Remove the jammed paper 4 Return Finisher Paper Guide 1a and 1b to their up position 4 36 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 215: ...g Paper jam at exit of 2 Bin Finisher 1 Gently pull the paper out through the exit area 2 Open and close the 2Bin Finisher front door Printing automatically resumes Copyright 1995 2016 SAMSUNG All rights reserved 4 37 ...

Page 216: ...o enter the service mode 1 Press Power button until the pop up will be displayed 2 Press pop up area except Cancel and Turn Off button until the password window will be displayed 3 Enter 1934 and press the Done button 4 38 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 217: ...Status Field Replacement Unit ADF Roller P 4 43 Software Version P 4 43 Power On Hours Service Hours Power Save Hours P 4 44 Fault Log P 4 44 Supplies Information Usage Counter Error Information Fax Protocol Dump Fax Diagnostics Job Duty Maintenance Print Reports Toner Event P 4 44 RTF Format XML Format Information Export Reports PDF Format P 4 44 Copyright 1995 2016 SAMSUNG All rights reserved 4 ...

Page 218: ...ck up Jam Feed Jam Duplex Jam Exit Jam Print Jam Finisher Jam Feed Jam Regi Jam Scan Jam Exit Jam Jam Count Scan Jam Duplex Scan Jam P 4 45 Toner Cartridge Imaging Unit Transfer Fuser Roller Maintenance Counts Part Replacement Count ADF Roller P 4 45 4 40 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 219: ...F Shading Test Print Last Shade Report ADF P 4 55 Scanner ADF NVM Read Write P 4 56 Scanner Diagnostics Scanner ADF Test Routines P 4 56 Automatic Adjustment P 4 57 Image Position P 4 58 Print Adjustment Print Test Patterns P 4 58 Copy Adjustment Image Position P 4 59 Automatic Adjustment P 4 60 Scan Area Adjustment Manual Adjustment P 4 61 Automatic Adjustment P 4 62 Diagnostics Adjustment ADF Ad...

Page 220: ...iod Start Date End Date P 4 65 Packet Capture Start Stop Capture File Download Export Network Packet Capture Capture File Delete Clear P 4 66 SYS System Recovery ALL P 4 67 Clear System Cache P 4 69 ON OFF Hibernation CREATE NEW P 4 69 Off Paper Low Warning Message On P 4 69 Imaging Unit Off On Part Replacement Alert Fuser Off On P 4 69 Type A Type B FDI Type C P 4 69 Off EIUL On P 4 69 SFE Code L...

Page 222: ...k the information of the selected unit In this menu there are five columns Item Threshold Status Count Maximum Life Status This shows the current status of the selected item OK The current count is smaller than the default warning value Check The current count is bigger than default warning value OFF The current count exceeds the max life Count This shows the current count of the selected item Max...

Page 223: ...rating Pressing clear button will clear all the save fault log of the system 4 5 3 6 Print Reports Information Print Reports This menu displays reports which that can be printed from the system The following reports will be available to print Supplies Information Usage Counter Error Information Fax Protocol Dump Fax Diagnostics Job Duty Maintenance Toner Event 4 5 3 7 Export Reports Information Ex...

Page 224: ...ngine System S3 Scan System S5 UI System S6 Network System S7 Power Control System U1 Fusing Unit U2 Laser Scanning unit 4 5 4 2 Jam Count Maintenance Counts Jam Count This menu displays the jam Counts of the system Users can select one jam group which indicates the location of jams and press OK to see a detailed jam location along with the occurrence of the jam The following table shows the jam g...

Page 225: ... Imaging Unit Imaging Unit Black Auto Sensing Transfer Transfer Roller Count Clear Fuser Fuser Auto Sensing Tray 1 Roller Count Clear Tray 2 Roller Count Clear Tray 3 Roller Count Clear Tray 4 Roller Count Clear Roller MP Roller Count Clear ADF Roller Count Clear ADF Roller ADF Retard Roller Count Clear Copyright 1995 2016 SAMSUNG All rights reserved 4 47 ...

Page 226: ...t Motor Forward Fast Exit Motor Forward Fast On Off 100 0130 Exit Motor Forward Slow Exit Motor Forward Slow On Off 100 0140 Duplex Motor Forward Duplex Motor Forward On Off 100 0150 Duplex Motor Backward Duplex Motor Backward On Off 100 0160 Duplex Fan1 Run Start Stop Duplex Fan1 run 100 0200 T1 Elevating Motor T1 Elevate Motor On Off 100 0210 T2 Elevating Motor T2 Elevate Motor On Off Optional 1...

Page 227: ...Sensor Detects when the stack height of tray1 is less than 25 102 0070 Tray2 Home Position Detect when tray2 is closed 102 0080 T2 Paper Empty Sensor Detect when paper is in tray2 102 0090 T2 Size1 sensor Detects whether auto size1 sensor of tray2 is high or low 102 0100 T2 Size2 sensor Detects whether auto size2 sensor of tray2 is high or low 102 0110 T2 Size3 sensor Detects whether auto size3 se...

Page 228: ...MHV Bias Read Black Detect what the MHV value is on the MHV Roller 106 0030 Black Dev Bias Black Dev bias voltage on at normal drive level 107 0030 Black THV Bias Black THV bias voltage on at normal drive level 107 0031 Black THV Bias Black THV bias voltage on at normal drive level 107 0070 Black THV Bias Read Detect what the THV value is on the THV Roller 107 0110 Detach Bias Detack bias voltage ...

Page 229: ...per exit area 113 0160 Paddle Home Sensor Detect Paddle Home position 113 0170 Front Jog Home Sensor Detect Front Jog Home position 113 0180 Rear Jog Home Sensor Detect Rear Jog Home position 113 0190 Support Finger Home Sensor Detect Support Finger Home position 113 0200 Ejector Home Sensor Detect Ejector Home position 113 0210 Ejector Encoder Sensor Detect Ejector Encoder sensor 113 0220 Stacker...

Page 230: ...Off Time ms 560 20 320 Ring Detection Freq sets the Call Indication frequency range that will be detected by LIU 1 20 330 Ring On Max Time Ring On Max Time ms 5100 20 340 Ring Off Max Time Ring Off Max Time ms 11100 20 400 DTMF High Freq Level DTMF High Freq Level dBm Country Value 20 410 DTMF Low Freq Level DTMF Low Freq Level dBm Country Value 20 420 DTMF Timing DTMF duration of on off output Ms...

Page 231: ...ck count during ANS FAX mode 2 20 930 Caller ID This option is needed to guide Caller ID off for user environment Country Value 20 940 Ext Phone Ext Phone Detection Enable Disable Default Enable 1 If disabled Ext Phone cannot be detected by the device 1 Copyright 1995 2016 SAMSUNG All rights reserved 4 53 ...

Page 232: ...ine 1 On Off 20 024 DTMF 2 Line1 Emits DTMF 2 on line 1 On Off 20 025 DTMF 3 Line1 Emits DTMF 3 on line 1 On Off 20 026 DTMF 4 Line1 Emits DTMF 4 on line 1 On Off 20 027 DTMF 5 Line1 Emits DTMF 5 on line 1 On Off 20 028 DTMF 6 Line1 Emits DTMF 6 on line 1 On Off 20 029 DTMF 7 Line1 Emits DTMF 7 on line 1 On Off 20 030 DTMF 8 Line1 Emits DTMF 8 on line 1 On Off 20 031 DTMF 9 Line1 Emits DTMF 9 on l...

Page 233: ... bps Line1 Emits V 34 19200 bps Line1 On Off 20 057 V 34 21600 bps Line1 Emits V 34 21600 bps Line1 On Off 20 058 V 34 24000 bps Line1 Emits V 34 24000 bps Line1 On Off 20 059 V 34 26400 bps Line1 Emits V 34 26400 bps Line1 On Off 20 060 V 34 28800 bps Line1 Emits V 34 28800 bps Line1 On Off 20 061 V 34 31200 bps Line1 Emits V 34 31200 bps Line1 On Off 20 062 V 34 33600 bps Line1 Emits V 34 33600 ...

Page 234: ...eport to see if the current shading value is correct Mono red green blue gray shading values will be shown on the printed report When the previous shading value is needed press Print Last Shade Report For DSDF Unit Press Share and Print report ADF to see if the current shading value is correct Mono red green blue gray shading values will be shown on the printed report When the previous shading val...

Page 235: ...st Routines window displays users can navigate through the list of routines that display along with description Users can also input a code to the text box to find a routine directly After selecting one routine pressing OK button will open the test window that lists selected routine Users can start stop a desired test routine Verification N A Specification N A Reference Table below Code Displayed ...

Page 236: ...al image and image position automatically in print engine Operation Procedure 1 Press Paper Supply button and select a tray 2 Press Paper Size button and select a paper size of the previously selected tray 3 Press Print button A test pattern will be printed out 4 Place the printed pattern on platen The words front side on the chart face the glass The arrows face left edge of the platen Press Scan ...

Page 237: ...ge Duplex Leading Edge Duplex Side Edge NOTE Adjustment must be done for each tray tray1 tray2 tray3 tray4 MP It is recommended not to choose ALL for tray selection It is always better to adjust for a particular tray at each time Adjustment range 4 0 mm 3 Print out the test pattern and check if the image is moved as you want If not repeat stpe2 Diagnostics Adjustment Print Adjustment Print Test Pa...

Page 238: ...fusing for the adjustment 3 The Procedure for copy adjustment is almost same as Print Adjustment NOTE Adjustment must be done for each tray tray1 tray2 tray3 tray4 MP It is recommended not to choose ALL for tray selection It is always better to adjust for a particular tray at each time Adjustment range 4 0 mm 1 Select a tray required adjustment 2 Change the adjustment value with then press OK butt...

Page 239: ...tter Choose one size to meet your primary size of use 2 Press OK button Automatic scanning will occur and the system will automatically calculate the proper value based on scanning result of the chart 3 The new value set to the system 4 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the scan glass 5 To check the image position compare the position of scale marks a b of ...

Page 240: ...djustment value with arrow button 4 Image Position a b If the current value is smaller than the specification press Otherwise press 5 Magnification c If the current value is smaller than the specification press Otherwise press 6 Press the OK button to apply the new value to the system 7 Scan the Scanner A S Chart and send it to a PC Scanning must be occur from the scan glass 8 To check the image p...

Page 241: ...ng will occur and the system will automatically calculate the proper value based on scanning result of the chart 3 The new value set to the system 4 Copy the Scanner A S Chart Scanning must be occur from the DSDF 5 To check the image position compare the position of scale marks a b of the chart to the copy 6 To check the magnification compare the length of line c of the chart to the copy NOTE Spec...

Page 242: ... button 3 Change the adjustment value with arrow button 4 Image Position a b If the current value is smaller than the specification press Otherwise press 5 Magnification c If the current value is smaller than the specification press Otherwise press 6 Press the OK button to apply the new value to the system 7 Copy the Scanner A S Chart Scanning must be occur from the DSDF 8 To check the image posit...

Page 243: ...vice Configuration Data Clear This function formats all device configuration data for example user profile address book and devices settings on the hard disk Service Functions Hard Disk Maintenance Temporary and Spool Data Clear This function formats all temporary and spool data saved on the hard disk Service Functions Hard Disk Maintenance User Saved Data and Log Data Clear This function formats ...

Page 244: ...opies all the saved log in the system to a UBS memory as a zip file Note that the size of system log could reach up to 1GB If the system log size become considerably huge it will take longer time to copy to the plugged memory 1 Connect USB memory to device 2 Enter SVC mode 3 Go to Service Functions Debug Log and change debug log level to DETAILS 4 Go to Service Functions Capture Log 5 Select All o...

Page 245: ...e b Start button shall be changed to Stop button NOTE The packet capture is implemented by using tcpdump leth0 s1200 w filename Packet Size Show the file size captured 2 Export Capture File Export button Export network packet capture file to USB memory stick 3 Delete Capture File Delete button Clear network packet capture file in a device Copyright 1995 2016 SAMSUNG All rights reserved 4 67 ...

Page 246: ...e HDD Format to format the data in the selected partition a HDD Format Hidden Partition This can format and reinstall the only System Binary in HDD User data is not deleted USB This can format the HDD using USB stick All data except the stored in MSOK will be deleted Network This can format the HDD using network All data except the stored in MSOK will be deleted b HDD Repair This can restore the i...

Page 247: ...are present in the shared folder of the server then the system will be directed to the Confirmation page otherwise an Error page will be displayed with an appropriate error message 5 When pushing Next button on option selection page the confirmation page will be displayed 6 When pushing Next button progress page will be displayed 7 When completing HDD Recovery or HDD Repair successfully reboot the...

Page 248: ...g Message Service Functions Paper Low Warning Message This function enables disables the warning message of the paper low status 4 5 6 10 Part Replacement Alert Service Functions Part Replacement Alert This function enables disables the alert message of the consumable s life time ON Alert message on Level Low Empty Exhaust Worn OFF Alert message off 4 5 6 11 FDI Service Functions FDI In this funct...

Page 249: ...OJ response occurs 3 Device uses Job name instead of EOJ name 010 Maximum value of Power save time is increased as 240 min 012 If the device is in jam status all print jobs except secure or stored jobs are deleted automatically 013 The device ignores the USB memory stick and detects only card reader 014 When the authenticated user uses scan to email user s email address is added automatically 015 ...

Page 251: ...tion 90 degrees Load envelope LEF direction 180 degrees Load envelope SEF direction with flap is bottom side NOTE 1 If the paper source is Auto the device shall feed from MP Tray Because the LEF envelope can be loaded only in MP Tray according to Paper Specification 2 If the length of envelope is over max size of custom width the device shall not rotate image and just determine the direction of en...

Page 252: ...f the problem persists P 4 84 A1 3112 Motor Failure A1 3112 Turn off then on Call for service if the problem persists P 4 84 A1 3113 Motor Failure A1 3113 Turn off then on Call for service if the problem persists P 4 84 A3 2113 The CTD sensor is dirty Please clean it with soft cloth or paper P 4 86 A3 3210 Sensor Failure A3 3210 Turn off then on Call for service if the problem persists P 4 87 A3 3...

Page 253: ...P 4 97 C3 1140 End of life Replace with new imaging unit P 4 97 C3 1150 Replace with new imaging unit C3 1150 P 4 97 C3 1170 End of life Replace with new imaging unit C3 1170 P 4 97 C3 1210 Imaging Unit Failure C3 1210 Please turn off then on P 4 97 C3 1314 Imaging Unit Failure C3 1314 Install imaging unit again P 4 98 C3 1315 Imaging Unit Failure C3 1315 Install imaging unit again P 4 98 C3 1316 ...

Page 254: ...operly P 4 110 H1 1332 Tray Failure H1 1332 Check Tray connection P 4 110 H1 1340 Tray 3 is not installed Install the tray P 4 110 H1 1351 Paper is low in Tray 3 Load paper P 4 111 H1 1352 Paper is empty in Tray 3 Load paper P 4 111 H1 1353 Input System Failure H1 1353 Pull Tray 3 out and insert it P 4 112 H1 1411 Paper jam in Tray 4 P 4 113 H1 1413 Paper jam in Tray 4 P 4 113 H1 1417 Paper jam in...

Page 255: ...sher P 4 133 H2 5013 Finisher Failure H2 5013 Turn off then on after checking finisher P 4 133 H2 5014 Finisher Failure H2 5014 Turn off then on after checking finisher P 4 134 H2 5015 Finisher Failure H2 5015 Turn off then on after checking finisher P 4 134 H2 5032 Paper jam in front of finisher H2 5032 P 4 136 H2 5033 Paper jam inside of finisher H2 5033 P 4 138 H2 5034 Paper jam inside of finis...

Page 256: ... stacker is full Remove printed paper P 4 145 H2 5A34 The paper in finisher bin2 is nearly full Remove printed paper P 4 145 H2 5A35 The paper in finisher bin2 is full Remove printed paper P 4 145 H2 5A38 Paper in mailbox bin 3 is full Remove printed paper P 4 147 H2 5A3C Paper in mailbox bin 4 is full Remove printed paper P 4 147 H2 5A44 The paper in finisher stacker is full Remove printed paper ...

Page 257: ...r S1 2435 Check users guide P 4 166 S1 2436 HDD Error S1 2436 Check users guide P 4 166 S1 2437 HDD Error S1 2437 Check users guide P 4 166 S1 2438 HDD Error S1 2438 Check users guide P 4 166 S1 2439 HDD Error S1 2439 Check users guide P 4 166 S1 2443 HDD System Failure S1 2443 Call for service P 4 165 S1 2444 HDD System Failure S1 2444 Call for service P 4 165 S1 2445 HDD System Failure S1 2445 C...

Page 258: ...4 179 U1 2115 Fuser Unit Failure U1 2115 Turn off then on Call for service if the problem persists P 4 180 U1 2117 Fuser Unit Failure U1 2117 Turn off then on P 4 181 U1 2123 Fuser Failure U1 2123 Turn off then on P 4 181 U1 2124 Fuser Failure U1 2124 Turn off then on P 4 181 U1 2132 Fuser Unit Failure U1 2132 Turn off then on Call for service if the problem persists P 4 181 U1 2135 Fuser Unit Fai...

Page 259: ...P 4 194 U3 3614 Original paper jam in the exit area of scanner M5370LX M4370LX P 4 194 U3 3713 Original paper jam in the exit area of scanner M5370LX M4370LX P 4 194 U3 3714 Original paper jam in the exit area of scanner M5370LX M4370LX P 4 194 U3 3111 Original paper jam in front of the scanner M5360RX P 4 196 U3 3211 Original paper jam inside of scanner M5360RX P 4 196 U3 3213 Original paper jam ...

Page 260: ...th Letter Plain paper Symptom Paper in tray is not matched to the machine paper setting Troubleshooting method 1 Check and change the paper setting of the corresponding tray properly Error Code 61 1111 Error message Booting Failure 61 1111 Turn off then on Call for service if the problem persists Symptom Hibernation image creation is failed Troubleshooting method 1 Turn the machine on with a norma...

Page 261: ...ine recognizes it as operational A1 1112 Main motor is not operated for print job A1 1113 Main motor is operating but machine recognizes status as Stopped 1 Turn the machine off Check if there are any foreign substances or paper around the paper path 2 Remove the rear cover after removing 6 screws 3 Check if the main motor connector is connected correctly 4 If the connection is OK turn the machine...

Page 262: ...k the following If 24V power is not generated replace the SMPS board JC44 00100C 220V JC44 00093C 110V If the control signal is abnormal replace the main board JC92 02661A b If the motor is operational Check the Pin No 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 84 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 263: ...ine recognizes it as operational A1 3112 Dev motor is not operated for print job A1 3113 Dev motor is operating but machine recognizes status as Stopped 1 Turn the machine off Check if there are any foreign substances or paper around the imaging unit 2 Remove the rear cover after removing 6 screws 3 Check if the Dev motor connector is connected correctly 4 If the connection is OK turn the machine ...

Page 264: ...k the following If 24V power is not generated replace the SMPS board JC44 00100C 220V JC44 00093C 110V If the control signal is abnormal replace the main board JC92 02661A b If the motor is operational Check the Pin No 8 If the value is abnormal replace the main board If the value is normal replace the harness 4 86 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 265: ...libration is abnormal Troubleshooting method 1 Turn the machine off 2 Open the side cover 3 Check if the CTD sensor window is contaminated If yes clean the window with soft cloth 4 Close the side cover 5 Turn the machine on 6 If the problem persists replace the CTD sensor JC32 00014A Refer to 3 3 11 3 CTD sensor Copyright 1995 2016 SAMSUNG All rights reserved 4 87 ...

Page 266: ... method A3 3210 Inner temperature sensor value is abnormal A3 3211 Inner temperature sensor is in short status A3 3212 Inner temperature sensor is in open status 1 Enter SVC mode Execute sensor test to check the sensor operation Diagnostics Engine Diagnostics Engine Test Routines 109 0012 Inner Temperature 2 Open the side cover Measure the resistance value of the connector at both ends If the valu...

Page 267: ...e problem persists Sensor Failure A3 3412 Turn off then on Call for service if the problem persists Symptom Outer temperature humidity sensor is defective Troubleshooting method A3 3310 A3 3311 A3 3312 A3 3320 Temperature function of the sensor is abnormal A3 3410 A3 3411 A3 3412 Humidity function of the sensor is abnormal 1 Enter SVC mode Execute sensor test to check its operation Diagnostics Eng...

Page 268: ... problem persists Symptom Eraser Lamp does not turn on Troubleshooting method 1 Execute the eraser lamp test a Open the front and side covers Then remove the toner cartridge and imaging unit b Remove 2 screws from the front of the imaging unit Then remove the front cover 4 90 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 269: ...rews Then remove the inner cover d Check if the harness for the eraser ramp is defective e Install the imaging unit while removing its front cover Then install the toner cartridge Copyright 1995 2016 SAMSUNG All rights reserved 4 91 ...

Page 270: ...he front and side covers g When the machine is warming up check if the eraser lamp is on If the machine can t warming up reinstall the imaging unit and toner cartridge 2 If the eraser lamp does not turn on replace it JC92 01959B 4 92 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 271: ... for service if the problem persists Did not supply enough toner Remove seal tape of toner cartridge or shake it Call for service if the problem persists Symptom Toner remained of the toner cartridge is low Toner supply is abnormal Troubleshooting method 1 Open the front cover and side cover 2 Remove the toner cartridge 3 Check if the toner cartridge seal is removed If not remove it 4 Shake the to...

Page 272: ...oner cartridge Replace with new toner cartridge Symptom Toner cartridge is at the end of its life Troubleshooting method 1 Open the front cover and side cover 2 Remove the toner cartridge 3 Install the new toner cartridge 4 Close the front cover 4 94 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 273: ...oting method 1 Open the front cover and side cover Check if the toner cartridge is installed 2 Remove and reinstall the toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the toner cartridge with new one Copyright 1995 2016 SAMSUNG All rights reserved 4 95 ...

Page 274: ...shooting method 1 Open the front cover and side cover Remove the toner cartridge 2 Check if the label information of the toner cartridge is same with the machine s one ex SEE 3 If label information is different from the machine or the toner cartridge is not a samsung genuine replace it with a new one 4 96 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 275: ...d CRUM is defective Troubleshooting method 1 Open the front cover and side cover Check if the toner cartridge is installed 2 Remove and reinstall the toner cartridge 3 If the problem persists check if the toner cartridge modular jack is contaminated or deformed 4 Replace the toner cartridge with new one Copyright 1995 2016 SAMSUNG All rights reserved 4 97 ...

Page 276: ...nt cover and side cover 2 Remove the toner cartridge 3 Remove the imaging unit and replace it with new one 4 Install the toner cartridge 5 Close the side cover and front cover Error Code C3 1210 Error message Imaging Unit Failure C3 1210 Please turn off then on Symptom Sensor calibration error that detects the toner density for image stabilization control has occurred Troubleshooting method 1 Open...

Page 277: ...again Symptom Toner supply is abnormal Troubleshooting method 1 Open the front cover and side cover 2 Remove the toner cartridge 3 Remove and reinstall the imaging unit 4 Install the toner cartridge 5 Close the side cover and front cover 6 If the problem persists replace the imaging unit 7 Check if the motor related to toner supply is working normally If not replace the motor Copyright 1995 2016 S...

Page 278: ...and reinstall the imaging unit 4 Install the toner cartridge 5 Close the side cover and front cover 6 If the problem persists replace the imaging unit with new one Error Code C3 1710 C3 1711 C3 1712 Error message Imaging unit Failure C3 1710 Call for service Imaging unit Failure C3 1711 Call for service Imaging unit Failure C3 1712 Call for service Symptom The data of CRUM is not detected Troubles...

Page 279: ...ired Troubleshooting method 1 Open the side cover 2 Remove and replace the fuser unit with new one 3 Close the front cover CAUTION The temperature gets high in the vicinity of the fuser unit When replacing it you may get burned Before replacing it make sure that fuser unit has cooled Copyright 1995 2016 SAMSUNG All rights reserved 4 101 ...

Page 280: ... has expired Troubleshooting method 1 Open the side cover 2 Remove the cassette 3 Lift small tap remove the pick up reverse forward roller 4 Install the new pick up reverse forward roller 5 Enter SVC mode 6 Select Roller INFORMATION Supply Status Field Replacement Unit Roller 7 Select P up roller Kit tray1 4 The RESET button will be activated Click RESET to clear the corresponding pick up roller 8...

Page 281: ...f 2 Remove the MP unit 3 Release and replace the MP PICKUP RUBBER from the MP unit 4 Assemble the MP unit 5 Enter SVC mode 6 Select Roller INFORMATION Supply Status Field Replacement Unit Roller 7 Select P up roller MP The RESET button will be activated Click RESET to clear the MP pick up roller 8 Exit SVC mode by pushing the home button Copyright 1995 2016 SAMSUNG All rights reserved 4 103 ...

Page 282: ...method 1 Open the side cover 2 Replace the second transfer roller with new one 3 Close the side cover 4 Enter SVC mode 5 Select TRNASFER INFORMATION Supply Status Field Replacement Unit TRNASFER 6 Select T2 Roller The RESET button will be activated Click RESET to clear the T2 roller 7 Exit SVC mode by pushing the home button 4 104 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 283: ...od 1 Open the side cover 2 Remove and reinstall the second transfer roller 3 Close the side cover 4 Enter SVC mode 5 Select TRNASFER INFORMATION Supply Status Field Replacement Unit TRNASFER 6 Select T2 Roller The RESET button will be activated Click RESET to clear the T2 roller 7 Exit SVC mode by pushing the home button Copyright 1995 2016 SAMSUNG All rights reserved 4 105 ...

Page 284: ...ded in the tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers 5 Check the tray 2 pick up unit Check if the sensor and actuator are assembled correctly When the paper or something puts on sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor If there is a defective part like a ...

Page 285: ...r connector is not connected or broken Troubleshooting method 1 Remove and insert tray2 correctly 2 If the problem persists remove tray2 again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor 5 If the problem persists replace the SCF board Error Code H1 1230 Error message Input System Failu...

Page 286: ... is defective Troubleshooting method 1 Remove tray2 Load the paper in tray2 2 If paper is loaded but error message has not disappeared check the following a Remove the tray 2 pick up unit b Check if the paper empty sensor is contaminated If so clean it c If the paper empty sensor is defective replace it d If the empty actuator is defective replace it 4 108 Copyright 1995 2016 SAMSUNG All rights re...

Page 287: ...blem persists turn the machine off 3 Check if the connection between the tray 2 pick up drive and SCF board is correct 4 If the connection is OK replace the tray 2 pick up drive unit 5 If the problem persists check the following a Remove the tray 2 pick up unit b Check if the pick up sensor is contaminated clean it c If the pick up sensor is defective replace it Copyright 1995 2016 SAMSUNG All rig...

Page 288: ... tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers 5 Check the tray 3 pick up unit Check if the sensor and actuator are assembled correctly When the paper or something puts on sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor If there is a defective part like a actuator s...

Page 289: ... cassette detection sensor connector is not connected or broken Troubleshooting method 1 Remove and insert tray3 correctly 2 If the problem persists remove tray3 again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor 5 If the problem persists replace the SCF board Error Code H1 1332 Error m...

Page 290: ... is defective Troubleshooting method 1 Remove tray3 Load the paper in tray3 2 If paper is loaded but error message has not disappeared check the following a Remove the tray 3 pick up unit b Check if the paper empty sensor is contaminated If so clean it c If the paper empty sensor is defective replace it d If the empty actuator is defective replace it 4 112 Copyright 1995 2016 SAMSUNG All rights re...

Page 291: ...blem persists turn the machine off 3 Check if the connection between the tray 3 pick up drive and SCF board is correct 4 If the connection is OK replace the tray 3 pick up drive unit 5 If the problem persists check the following a Remove the tray 3 pick up unit b Check if the pick up sensor is contaminated clean it c If the pick up sensor is defective replace it Copyright 1995 2016 SAMSUNG All rig...

Page 292: ... tray If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers 5 Check the tray 4 pick up unit Check if the sensor and actuator are assembled correctly When the paper or something puts on sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor If there is a defective part like a actuator s...

Page 293: ...or connector is not connected or broken Troubleshooting method 1 Remove and insert tray4 correctly 2 If the problem persists remove tray4 again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor 5 If the problem persists replace the SCF board Error Code H1 1434 Error message Tray Failure H1 1...

Page 294: ... is defective Troubleshooting method 1 Remove tray 4 Load the paper in tray4 2 If paper is loaded but error message has not disappeared check the following a Remove the tray 4 pick up unit b Check if the paper empty sensor is contaminated If so clean it c If the paper empty sensor is defective replace it d If the empty actuator is defective replace it 4 116 Copyright 1995 2016 SAMSUNG All rights r...

Page 295: ...blem persists turn the machine off 3 Check if the connection between the tray 4 pick up drive and SCF board is correct 4 If the connection is OK replace the tray 4 pick up drive unit 5 If the problem persists check the following a Remove the tray 4 pick up unit b Check if the pick up sensor is contaminated clean it c If the pick up sensor is defective replace it Copyright 1995 2016 SAMSUNG All rig...

Page 296: ... in the cassette If not replace the paper 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers 5 Check the 1st HCF pick up unit Check if the sensor and actuator are assembled correctly When the paper or something puts on sensor check the sensor output Check if the value is changed to 3 3V width If not replace the sensor If there is a defective part like ...

Page 297: ...ion sensor connector is not connected or broken Troubleshooting method 1 Remove and insert the 1st HCF cassette correctly 2 If the problem persists remove the 1st HCF cassette again 3 Check if the cassette detection sensor cable is connected correctly Unplug and reconnect it 4 If the connection is OK replace the cassette detection sensor 5 If the problem persists replace the HCF board Error Code H...

Page 298: ...tive Troubleshooting method 1 Remove 1st HCF cassette Load the paper in the 1st HCF cassette 2 If paper is loaded but error message has not disappeared check the following a Remove the 1st HCF pick up unit b Check if the paper empty sensor is contaminated If so clean it c If the paper empty sensor is defective replace it d If the empty actuator is defective replace it 4 120 Copyright 1995 2016 SAM...

Page 299: ...m persists turn the machine off 3 Check if the connection between the 1st HCF pick up drive and HCF board is correct 4 If the connection is OK replace the 1st HCF pick up drive unit 5 If the problem persists check the following a Remove the 1st HCF pick up unit b Check if the pick up sensor is contaminated clean it c If the pick up sensor is defective replace it Copyright 1995 2016 SAMSUNG All rig...

Page 300: ...S7 PAPER DETECTOR SENSOR JC81 03480A 8 S8 EJECTOR HOME SENSOR 0604 001415 9 S9 EXTENTION TRAY HOME SENSOR 0604 001415 10 S10 STACKER TOP SENSOR 0604 001415 11 S11 EXIT JAM SENSOR 0604 001415 12 S12 TOP EMPTY SENSOR 0604 001415 13 S13 TOP EXIT SENSOR 0604 001415 14 S14 SET SENSOR 0604 001415 15 S15 JAN GUIDE DETECTOR SENSOR 0604 001415 16 S16 STACKER FULL SENSOR 0604 001415 17 S17 ENCODER SENSOR 06...

Page 301: ...81 03486A 22 M5 FRONT JOGGER MOTOR JC81 03486A 23 M6 SUPPORT FINGER MOTOR JC81 07280A 24 M7 EJECTOR MOTOR JC81 03484AC 25 M8 STACKER MOTOR JC81 03484AC 26 SW1 FRONT DOOR JC81 03469A 27 SW2 LOWER LIMITE JC81 03469A 28 B1 MAIN CONTROL BOARD JC81 07242AB Copyright 1995 2016 SAMSUNG All rights reserved 4 123 ...

Page 302: ...242A is disconnected d Check if there is continuity in the harness and if not replace the harness JR10 8310 replace as is necessary e Replace the finisher Paddle home sensor S4 f Replace the Finisher main board JC81 07242A 2 Is the Paddle Motor M3 working a Check if the connector JR10 8320 of Paddle motor M3 is disconnected b Check if the connector JR10 8320 J5 on the finisher main board JC81 0724...

Page 303: ...rter gears cam JR10 3302 are assembled correctly or operated well 6 Check if the gears cam JR10 3302 are broken If it is defective replace the broken gears cam 7 Replace the Paddle Unit JR10 3130 Copyright 1995 2016 SAMSUNG All rights reserved 4 125 ...

Page 304: ... the harness JR10 8310 replace as is necessary e Replace the Front Jogger home sensor S6 f Replace the Finisher main board JC81 07242A 2 Is the Front Jogger motor M5 working a Check if the connector SJ10 8310 of Front Jogger motor M5 is disconnected b Check if the connector SJ10 8310 J6 on the finisher main board JC81 07242A is disconnected c Check if there is continuity in the harness and if not ...

Page 305: ...oth of gear SJ10 3308 is broken Replace the gear if it does e Check if the Front Jogger shaft JR10 3304 became pollution Remove if it does 4 Replace the Front Jogger Unit JC81 03511C Copyright 1995 2016 SAMSUNG All rights reserved 4 127 ...

Page 306: ...s JR10 8320 replace it if required e Replace the Rear Jogger home sensor S5 f Replace the Finisher main board JC81 07242A 2 Is the Rear Jogger motor M4 working a Check if the connector JR10 8320 of Rear Jogger motor is disconnected b Check if the connector JR10 8320 J5 on the finisher main board JC81 07242A is disconnected c Check if there is continuity in the harness and if not replace the harnes...

Page 307: ...eeth on gear SJ10 3308 are broken Replace the gear if necessary e Check if the Front Jogger shaft JR10 3304 is contaminated Clean as is necessary 4 Replace the Rear Jogger Unit JC81 03507C Copyright 1995 2016 SAMSUNG All rights reserved 4 129 ...

Page 308: ...8310 J8 on the finisher main board JC81 07242A is disconnected d Check continuity and if the harness is damaged replace it if required e Replace the Extension Tray home sensor S9 f Replace the Finisher main board JC81 07242A 2 Is the Extension Tray motor M6 working a Check if the connector SJ10 8310 of Extension Tray motor is disconnected b Check if the connector SJ10 8310 J6 on the finisher main ...

Page 309: ...oting 5 Check if the Extension Tray Home sensor bracket SJ10 5120 is deformed make a right angle Replace the bracket 6 Replace the Extension Tray Unit SJ10 5000 Copyright 1995 2016 SAMSUNG All rights reserved 4 131 ...

Page 310: ... connector JR10 8320 J7 on the finisher main board JC81 07242A is disconnected d Check continuity and if the harness is damaged replace it if required e Replace the ejector home sensor S8 f Replace the Finisher main board JC81 07242A 2 Is the ejector moves very fast a Check if the Ejector Encoder sensor actuator SJ10 4362 is abnormal b Check if the connector SJ10 8310 of ejector encoder sensor S17...

Page 311: ...e it if required d Replace the ejector motor M7 e Replace the Finisher main board JC81 07242A 4 Can you hear the sound that the ejector driving belt is jumping during operation a Check if the ejector motor bracket SJ10 4204 assembly is fasten on compiler bottom frame by screw 5 Check if the tooth of gears SJ10 4304 are broken Replace the broken gears 6 Replace the ejector unit JC81 03773C Copyrigh...

Page 312: ...ng method 1 Is the Head of Stapler JC81 03475B opened a Replace stapler cartridge JC81 03481A b Check if the connectors SJ10 8310 of stapler head are disconnected c Check if the connector SJ10 8310 P7 on the finisher main board JC81 07242A is disconnected d Check if there is continuity in the harness and if not replace the harness SJ10 8310 replace as is necessary e Replace the stapler unit SJ10 3...

Page 313: ...harness SJ10 8310 SJ10 8370 replace it if required e Replace the stacker upper limit sensors S10 f Replace the Finisher main board JC81 07242A 2 Is the Stacker Full Sensor S16 working a Check if the sensor actuator JR10 6210 is abnormality b Check if the connector JR10 8320 of stacker full sensor is disconnected c Check if the connector JR10 8320 J18 on the finisher main board JC81 07242A is disco...

Page 314: ...ard JC81 07242A 4 Is the stacker motor M8 working a Check if the connector JR10 8360 of stacker motor is disconnected b Check if the connector JR10 8360 J14 on the finisher main board JC81 07242A is disconnected c Check if there is continuity in the harness and if not replace the harness JR10 8360 replace as is necessary d Replace the stacker motor M8 e Replace the Finisher main board JC81 07242A ...

Page 315: ...Open the Bottom cover SJ10 6160 of Finisher a The Finisher Guides JC63 03941A JC81 07249B need to be placed in the UP Position so the Front Door can be closed properly b Red yellow color LED is ON and Green LED flickers c Replace the Finisher main control board JC81 07242A 3 Is the Finisher Entrance Sensor S2 working a Check if the Entrance sensor actuator SJ10 2384 is abnormality b Check if the c...

Page 316: ...onnector JR10 8320 J5 on the Finisher main board JC81 07242A is disconnected c Check if there is continuity in the harness and if not replace the harness JR10 8320 replace as is necessary d Replace the Feed entrance motor M1 e Replace the Finisher main control board JC81 07242A 5 Check if there is any object on finisher paper path Remove it if there is 4 138 Copyright 1995 2016 SAMSUNG All rights ...

Page 317: ... main board JC81 07242A is disconnected d Check if there is continuity in the harness and if not replace the harness JR10 8320 SJ10 8350 replace as is necessary e Replace the Finisher entrance sensor S2 f Replace the Finisher main control board JC81 07242A 2 Is the Feed Entrance Motor M1 working a Check if the connector JR10 8320 of the Feed entrance motor is disconnected b Check if the connector ...

Page 318: ...e the Finisher main control board JC81 07242A 4 Is the Feed Exit Motor M2 working a Check if the connector JR10 8320 of the Feed exit motor is disconnected b Check if the connector J5 on the finisher main board JC81 07242A is disconnected c Check if there is continuity in the harness and if not replace the harness JR10 8320 replace as is necessary d Replace the Feed exit motor M2 e Replace the Fin...

Page 319: ...J7 on the Finisher main board JC81 07242A is disconnected d Check continuity and if the harness is damaged replace as is necessary e Replace the Finisher exit sensor S3 S11 f Replace the Finisher main control board JC81 07242A 2 Is the Feed Exit Motor M2 working a Check if the connector JR10 8320 of the Feed exit motor is disconnected b Check if the connector J5 on the finisher main board JC81 072...

Page 320: ...losed a Close the doors JC63 03941A opened 2 Is the Front Door JC63 03941A Switch SW1 working a Check if the Switch SW1 and the Actuator JC63 03941A is abnormality b Check if the connector JR10 8360 of Switch is disconnected c Check if the connector JR10 8360 J2 on the main control board JC81 07242A is disconnected d Check continuity and if the harness is damaged replace as is necessary e Replace ...

Page 321: ...s connected c Power Switch of the IOT On 2 Is the LEDs of the Main Control Board JC81 07242A working Open the Bottom cover SJ10 6160 of Finisher a The Finisher of the Doors JC63 03941A JC81 07249B should remain closed to all b Red yellow color LED is ON and Green LED flickers c Replace the Finisher main control board JC81 07242A 3 Check the Interface Cable JC81 03470A of Main Control Board JC81 07...

Page 322: ...tion diverter motor If there is any defective motor replace it Error Code H2 5086 5087 5112 5113 Error message Mainbox Failure H2 5xxx Check mailbox Symptom Diverter motor is defective Troubleshooting method 1 Remove the mailbox rear cover 2 Check the connection between diverter motor and mailbox main board Reconnect the harness 3 If the connection is OK replace the diverter motor 4 If the problem...

Page 323: ...49B opened 2 Is the Top Door Sensor S16 working a Check if the top door sensor actuator JC81 07249B is abnormality b Check if the connector JR10 8330 of sensor is disconnected c Check if the connector JR10 8330 J1 J2 on the main control board JC81 07242A is disconnected d Check continuity and if the harness is damaged replace as is necessary e Replace the Finisher top Door sensor S16 f Replace the...

Page 324: ...sensor actuator SJ10 6332A is abnormality b Check if the connector SJ10 8370 of Stack height sensor S10 is disconnected c Check if the connector SJ10 8310 J8 on the main control board JC81 07242A is disconnected d Check continuity and if the harness is damaged replace as is necessary e Replace the finisher Stack height sensor S10 f Replace the Finisher main control board JC81 07242A 2 Is the Finis...

Page 325: ...60 of stacker motor is disconnected b Check if the connector SJ10 8360 J14 on the finisher main board JC81 07242A is disconnected c Check continuity and if the harness is damaged replace as is necessary d Replace the stack motor M8 4 Replace the Finisher main control board JC81 07242A Copyright 1995 2016 SAMSUNG All rights reserved 4 147 ...

Page 326: ...mailbox main board Reconnect the harness b If the connection is OK replace the outbin full sensor c Check if the outbin actuator is assembled correctly If it is deformed or broken replace it Error Code H2 5A50 H2 6A50 Error message Finisher Failure H2 5A50 Check finisher Symptom Communication error between finisher and copier Troubleshooting method 1 Check the connection between finisher and copie...

Page 327: ...the Staple Cartridge mounted a Replace stapler cartridge JC81 03481A b Check if the connector SJ10 8310 of Staple is disconnected c Check if the connector SJ10 8310 J9 J10 on the main control board JC81 07242A is disconnected d Check continuity and if the harness is damaged replace as is necessary e Replace staple unit SJ10 3140 f Replace the Finisher main control board JC81 07242A 2 Mount the sta...

Page 328: ...bnormality b Check if the connector JR10 8340 of the Top exit Top empty sensor S13 S12 is disconnected c Check if the connector JR10 8330J7 on the Finisher main board JC81 07242A is disconnected d Check continuity and if the harness is damaged replace as is necessary e Replace the Top exit Top Empty sensor S13 S12 f Replace the Finisher main control board JC81 07242A 2 Is the Paddle Unit Paper pat...

Page 329: ...per 4 Check if the pick up reverse forward roller are contaminated or worn out Replace these rollers 5 Check that the registration sensor actuator moves freely and is not damaged If necessary install a new registration sensor actuator assembly 6 Check the connection between the registration sensor and on the main board If necessary install a new registration sensor 7 Check that the feed sensor act...

Page 330: ... and on the main board If necessary install a new feed sensor 9 Check if the pick up motor runs normally If necessary replace the pick up motor 10 Check the pick up clutch If necessary replace the pick up clutch 4 152 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 331: ...e the paper 5 Check if the MP pick up reverse roller or MP friction pad is contaminated or worn out Replace the defective part 6 Check that the feed sensor actuator moves freely and is not damaged If necessary install a new feed sensor actuator assembly 7 Check the connection between the feed sensor and on the main board If necessary install a new feed sensor 8 Check if the pick up motor runs norm...

Page 333: ...ting method 1 Remove and reinstall the tray1 2 Remove the tray1 Check if tray1 is damaged 3 Check the connection between the tray1 detection sensor and on the main board 4 Check if the tray1 detection sensor is damaged If necessary replace the sensor 5 If necessary replace the main board Copyright 1995 2016 SAMSUNG All rights reserved 4 155 ...

Page 334: ...m Lift motor operation is abnormal Troubleshooting method 1 Remove and reinstall the tray1 2 Remove the rear cover 3 Check the connection between the tray1 lift motor and on the main board 4 Check the tray1 lift motor operation If necessary replace the motor 5 If necessary replace the main board 4 156 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 335: ...is empty load the paper 3 Check the connection between the empty sensor and on the main board If necessary install a new empty sensor 4 Check that the empty sensor actuator moves freely and is not damaged If necessary install a new empty sensor actuator assembly 5 Check the connection between the tray1 lift motor and on the main board 6 Check the tray1 lift motor operation If necessary replace the...

Page 336: ...Check the connection between the MP empty sensor and on the main board If necessary install a new MP empty sensor 2 Check that the MP empty sensor actuator moves freely and is not damaged If necessary install a new MP empty sensor actuator assembly 3 If necessary replace the main board 4 158 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 337: ...ecessary install a new registration sensor actuator assembly 5 Check the connection between the registration sensor and on the main board If necessary install a new registration sensor 6 Check if the registration roller is damaged If necessary replace the registration roller 7 Check that the feed sensor actuator moves freely and is not damaged If necessary install a new feed sensor actuator assemb...

Page 338: ...hooting 9 Check if the pick up motor runs normally If necessary replace the pick up motor 10 Check the pick up clutch If necessary replace the pick up clutch 4 160 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 339: ... the side cover Remove the jammed paper 3 If the problem persists check the followings 4 Check that the duplex jam sensor actuator moves freely and is not damaged If necessary install a new duplex jam sensor actuator assembly 5 Check the connection between the duplex jam sensor and on the main board If necessary install a new duplex jam sensor 6 Check if the pick up motor runs normally If necessar...

Page 340: ...4 Troubleshooting 7 Check the duplex motor If necessary replace the duplex motor 8 Check the duplex clutch If necessary replace the duplex clutch 4 162 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 341: ...2 If this jam occurs continually check the following a Check the connection between the fuser motor and on the main board b Check the fuser exit motor If the operation is abnormal replace the motor c Remove the fuser unit Check if fuser unit has any defective part Replace the fuser unit d Remove the exit unit Check if the exit sensor is assembled correctly If it is defective replace it Copyright 1...

Page 342: ...e are too much paper in output bin tray Troubleshooting method 1 Remove the paper on exit tray 2 If this error occurs continually check the following a Check if the bin full sensor and actuator is assembled correctly b Check if the bin full sensor is defective 4 164 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 343: ... the rear cover b Measure the voltage of the battery If the battery is normal the measured value is over 3V 3 If the battery is normal replace the main board Error Code S1 2411 Error message HDD System Failure S1 2411 Turn off then on Call for service if the problem persists Symptom Hard Disk is not installed in the machine Hard Disk is defective Troubleshooting method 1 Check if the HDD is instal...

Page 344: ...for service Symptom System memory is corrupted Unexpected S W error has occurred Troubleshooting method 1 Enter the SVC tech mode Select System Recovery in Service Function menu 2 Execute the hard disk format and firmware re installation 3 If the problem persists replace the HDD 4 166 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 345: ...or S1 2439 Check users guide Symptom HDD partition or memory is full Troubleshooting method S1 2434 Addresses in Address book User data in User profile S1 2435 Documents in Document box Jobs in Secure job list Fonts Forms S1 2436 System Logs S1 2438 2439 Printing Error No Paper in Tray 1 Enter SVC mode Select Hard Disk Maintenance in Service Function menu 2 Execute hard disk format 3 If the proble...

Page 346: ...nge MSOK Engine System Failure S2 1211 Turn off then on Symptom MSOK is defective MSOK data is wrong Troubleshooting method 1 Turn the machine off and on 2 If the problem persists turn the machine off again 3 Remove the rear cover 4 Check if the MSOK is inserted correctly Remove and reinstall it 5 If the problem persists contact the tech support team 4 168 Copyright 1995 2016 SAMSUNG All rights re...

Page 347: ...or between the ASIC on main board and microcontroller IC has occurred Troubleshooting method 1 Turn the machine off and on 2 If the problem persists turn the machine off again 3 Remove the rear cover 4 Replace the main board 5 Assemble the rear cover Turn the machine on Copyright 1995 2016 SAMSUNG All rights reserved 4 169 ...

Page 348: ...hod 1 Please wait until the error message is disappeared 2 If the problem persists check the toner cartridge and imaging unit If there is any defective part replace it Error Code S2 3421 Error message Calibrating image density Please wait Symptom This error shows the engine status Troubleshooting method 1 Please wait until the error message is disappeared 2 If the problem persists check the toner ...

Page 349: ...4 Troubleshooting 2 Check if the cover open sensor connector is connected properly Reconnect it 3 If the sensor is defective replace it Copyright 1995 2016 SAMSUNG All rights reserved 4 171 ...

Page 350: ...F unit 2 Check if the scan locking switch is in lock status Release it Close the DSDF unit 3 Remove the rear cover Check if the connector on the main board is connected correctly 4 Remove the scan glass 5 Check if the home position sensor cable is connected correctly 6 If the problem persists replace the main board 4 172 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 351: ...owing 2 Turn the machine off again 3 Remove the scan rear cover Check if the connector on scan joint board is connected correctly 4 Remove the rear cover Check if the connector on the main board is connected correctly 5 Remove the DSDF rear cover Check if the connector on DSDF board is connected correctly 6 If the connection is OK replace the DSDF board 7 If the problem persists after replacing th...

Page 352: ...etween main board and OPE board has occurred Troubleshooting method 1 Remove the OPE hub board cover 2 Check if the OPE Assy cable is connected to the OPE hub board correctly 3 If the connection is OK replace the OPE Assy 4 If the OPE Assy is OK replace the OPE hub board 4 174 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 353: ...hod 1 Check if the network cable is connected to the network port 2 Check if the green LED of the network port is on 3 If not unplug and reconnect the network cable 4 Check if the network is normal Connect the network cable to another network device 5 If the network is OK replace the main board Copyright 1995 2016 SAMSUNG All rights reserved 4 175 ...

Page 354: ... conflicts with that of other system Check it Symptom Network has some problem IP address conflicts with that of other system Troubleshooting method Change the machine s IP address 1 Select Machine Setup on the touch screen 2 Select Networking Setting 3 Log In 4 Select TCP IP 5 Select the proper item for your machine 6 Select IP Setting 7 Select the proper item for your machine 8 Change the IP add...

Page 355: ...nment e Input valid credentials 2 The System Administrator should check if Ethernet port and authentication server were configured correctly Error Code S6 3224 S6 3225 S6 3226 S6 3227 Error message BOOTP error in wireless LAN Switching to Auto IP BOOTP error in wireless LAN Reconfigure DHCP or static IP DHCP error in wireless LAN Switching to Auto IP DHCP error in wireless LAN Reconfigure BOOTP or...

Page 356: ...then on Symptom 24V power for main board is less than 1 5V Troubleshooting method 1 Turn the machine off 2 Unplug the power cable 3 Remove the rear cover 4 Replace the SMPS board 5 Assemble the rear cover Turn the machine on 4 178 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 357: ...then on Symptom 5V power for main board is less than 0 88V Troubleshooting method 1 Turn the machine off 2 Unplug the power cable 3 Remove the rear cover 4 Replace the SMPS board 5 Assemble the rear cover Turn the machine on Copyright 1995 2016 SAMSUNG All rights reserved 4 179 ...

Page 358: ...the Main Board Therefore the Main Board has turned Main Relay Off Troubleshooting method 1 Turn the machine off Re install the fuser unit then turn the machine on 2 If the problem persists turn the machine off 3 Replace the fuser drive board 4 If the problem persists replace the main board 4 180 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 359: ...it area is cool before performing this procedure 1 Turn the machine off then on 2 Turn the machine off Re install the fuser unit Then turn the machine on 3 If the problem persists remove the rear cover Check if the fuser connector is connected correctly 4 If the connection is OK remove the fuser unit 5 Check the pressure control unit of the fuser 6 If the problem persists replace the fuser unit 7 ...

Page 360: ...his procedure 1 Turn the machine off then on 2 Turn the machine off Re install the fuser unit Then turn the machine on 3 If the problem persists remove the fuser unit 4 Check the fuser components Check if the thermistor is assembled correctly Check if the thermostat is connected Check if the center and side lamps are in short status Measure the resistance value between the common center and common...

Page 361: ...dure 1 Turn the machine off then on 2 Turn the machine off Re install the fuser unit Then turn the machine on 3 If the problem persists remove the fuser unit 4 Check the fuser components Check if the thermistor is assembled correctly Check if the thermostat is connected Check if the center and side lamps are in short status Measure the resistance value between the common center and common side 5 I...

Page 362: ... Enter SVC mode to check the LSU motor ready signal b Select LSU Motor1 Run Ready Diagnostics Engine Diagnostics Engine Test Routines 110 0000 c Press Start button Check that the status has changed to Executing Low High d If the status has not changed the motor ready signal is abnormal Replace the LSU If the LSU motor does not makes a sound a Turn the machine off Unplug and reconnect the LSU cable...

Page 363: ...3 If the problem persists check the following a Enter SVC mode to check the LSU Hsync signal b Select LSU Hsync4 Diagnostics Engine Diagnostics Engine Test Routines 110 0170 c Press Start button Check that the status has changed to Executing Low High d If the status has not changed LSU Hsync signal is abnormal e Turn the machine off Unplug and reconnect the LSU cable Check LSU Hsync signal once ag...

Page 364: ... regi roller Troubleshooting method 1 Check if the pick up motor operates normally a Check if the paper jam has occurred on DSDF tray 2 Open the DSDF cover Remove the paper on Guide Pick up Assy 3 Check if the actuator and pick up assy operate normally a Check the operation of the regi sensor b If the regi sensor operation is OK check the followings 4 186 Copyright 1995 2016 SAMSUNG All rights res...

Page 365: ...ooting i Remove 1 screw and push the hook ii Release the Stacker by pulling it to the direction of arrow iii Release the rear cover iv Remove the Bracket Hinge Copyright 1995 2016 SAMSUNG All rights reserved 4 187 ...

Page 366: ...led correctly c When lifting the pick up assy check that 2 rollers contacts normally 4 Check if there are any obstacles or contamination on the paper path Remove it 5 Close the DSDF cover 6 Open the DSDF unit Check if the reflection film is contaminated Clean it 7 Close the DSDF unit 4 188 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 367: ...ing method 1 Check if the pick up motor operates normally a Check if the paper jam has occurred on DSDF tray 2 Open the DSDF cover Remove the paper on Guide Pick up Assy 3 Check if the actuator and pick up assy operate normally a Check the operation of the regi sensor actuator and feed out sensor actuator b If the regi sensor operation is OK check the followings Copyright 1995 2016 SAMSUNG All rig...

Page 368: ...ooting i Remove 1 screw and push the hook ii Release the Stacker by pulling it to the direction of arrow iii Release the rear cover iv Remove the Bracket Hinge 4 190 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 369: ... are assembled correctly 4 Check if there are any obstacles or contamination on the paper path Remove it 5 Close the DSDF cover 6 Open the DSDF unit a Check if the reflection film is contaminated Clean it b If the problem persists check the followings i Open the DSDF cover Copyright 1995 2016 SAMSUNG All rights reserved 4 191 ...

Page 370: ...cker Assy iv Remove the Guide Pick Up Upper after removing 4 screws v Check if the sensor is assembled correctly If the sensor is defective replace it 7 Check if the simplex scan sensor connector is connected correctly 8 Close the DSDF unit 4 192 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 371: ...the pick up motor operates normally 2 Open the DSDF cover Check if the paper jam is occurred 3 Pull the green lever of the Guide Exit Lower Remove the jammed paper 4 Check if there are any obstacles or contamination on the paper path Remove it 5 If the problem persists check the followings a Remove the DSDF Unit and white sponge b Open the Guide Exit Lower Assy Copyright 1995 2016 SAMSUNG All righ...

Page 372: ...nsor d Remove the screw Check the sensor connection If the connection is OK replace the sensor 6 Push the white bar Check if it returns in original condition 7 Close the DSDF unit 4 194 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 373: ...ng method 1 Check if the pick up motor operates normally 2 Open the DSDF cover Check if the paper jam is occurred 3 Pull the green lever of the Guide Exit Lower Remove the jammed paper 4 Check if there are any obstacles or contamination on the paper path Remove it 5 If the problem persists check the exit sensor and connection a Remove the DSDF Unit and white sponge Copyright 1995 2016 SAMSUNG All ...

Page 374: ...Exit Lower after removing 4 screws c Check if the sensor and actuator are assembled correctly 6 Push the white bar Check if it returns in original condition 7 Close the DSDF unit 4 196 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 375: ... occurred around the scan in roller and regi roller Troubleshooting method 1 Check if the paper jam has occurred on RADF tray 2 Open the RADF cover Remove the paper on Guide Pick up Assy 3 Check if the actuator and pick up assy operate normally a Check the operation of the regi sensor actuator b If the regi sensor actuator operates normally check the followings Copyright 1995 2016 SAMSUNG All righ...

Page 376: ...se the stacker by pushing both sides to the direction of arrow iii Remove the rear cover and front cover iv Release the harness and ground wire v Release the Cover Open Assy by pushing both sides to the direction of arrow 4 198 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 377: ...Open Assy vii Remove 4 screws viii Remove the Cover Open Inner ix Check if the sensor and harness are assembled correctly 4 Check if there is any foreign substance or defective part in the paper path 5 Close the RADF Assy Copyright 1995 2016 SAMSUNG All rights reserved 4 199 ...

Page 378: ...DF tray 2 Open the RADF cover Remove the paper on Guide Pick up Assy 3 Check if the actuator and pick up assy operate normally a Check the operation of the regi sensor actuator of the Cover Open Assy Refer to U3 3213 troubleshooting b If the scan sensor actuator operates normally check the followings i Remove 6 screws ii Open the Cover Open And then release the stacker by pushing both sides to the...

Page 379: ...over and front cover iv Unplug all harness v Remove 2 screws And then remove the Holder Harness Upper vi Release the Stack Harness from the Holder Harness And then release the ground wire Copyright 1995 2016 SAMSUNG All rights reserved 4 201 ...

Page 380: ...DF core Assy from the bottom unit viii Check the scan sensor operation ix Pull up the Guide Pick Up Upper Assy Remove 4 screws And then remove the cover x Check if the scan sensor harness is connected correctly 4 202 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 382: ...path Troubleshooting method 1 Open the RADF Cover Open And then remove the jammed paper while pulling up the Guide Pick Up Assy 2 Check the duplex regi actuator operation a Check if the duplex regi actuator operates normally b Check the scan harness i Open the Cover Open ii Remove 4 screw while pulling up the Guide Pick Up Upper Assy 4 204 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 383: ... release the cover iv Check if the scan sensor harness is connected correctly 3 Check if there is any foreign substance or defective part in the paper path 4 Close the RADF Assy Copyright 1995 2016 SAMSUNG All rights reserved 4 205 ...

Page 384: ...in roller and scan out roller Troubleshooting method 1 Open the RADF cover Remove the jammed paper 2 Check if the feed sensor and actuator operate normally a Remove 6 screws b Open the Cover Open And then release the stacker by pushing both sides to the direction of arrow c Remove the rear cover and front cover 4 206 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 385: ...s And then remove the Holder Harness Upper f Release the Stack Harness from the Holder Harness And then release the ground wire g Remove 5 screws And then separate the RADF core Assy from the bottom unit Copyright 1995 2016 SAMSUNG All rights reserved 4 207 ...

Page 386: ... Pick Up Upper Assy Remove 4 screws And then remove the cover j Check if the feed sensor harness is connected correctly 3 Check if there is any foreign substance or defective part in the paper path 4 Close the RADF Assy 4 208 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 387: ...oubleshooting method 1 Open the RADF Assy 2 Open the Cover Platen Sub Assy If there is a jammed paper remove it 3 Check the reverse actuator and sensor a Open the Cover Platen Sub Assy And then remove 3 screws b Check if the reverse actuator operates normally 4 If the reverse actuator operation is normal check the harness Copyright 1995 2016 SAMSUNG All rights reserved 4 209 ...

Page 388: ... Lift up the bracket And check if the reverse sensor harness is connected correctly 5 Check if there is any foreign substance or defective part in the paper path 6 Close the RADF Assy 4 210 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 389: ...ng method 1 Check if the cover open is closed correctly 2 Check the cover open sensor a Remove 3 screws b Open the Cover Open And then release the stacker by pushing both sides to the direction of arrow c Remove the RADF rear cover d Check the rib of the cover open and sensor Copyright 1995 2016 SAMSUNG All rights reserved 4 211 ...

Page 391: ...t be eliminated The first step is to generate prints using printable pages embedded in the printer on laser paper The paper should be from an unopened ream that has been acclimated to room temperature and you should ensure that genuine Samsung Toner is installed in the printer How to analysis the defect image TIP According to the part remain life cause can vary Check the part remain life Check the...

Page 392: ...ed by toner residue debris etc Clean the paper path The imaging unit is defective Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 214 Copyright 1995 2016...

Page 393: ...er residue debris etc Clean the paper path The imaging unit is defective Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness Copyright 1995 2016 SAMSUNG All ri...

Page 394: ...lace the transfer roller The LSU window is contaminated 1 Clean the LSU window The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board NOTE Ro...

Page 395: ...ers in the imaging unit may be contaminated with foreign matter or paper particles Replace the imaging unit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2016 SAMS...

Page 396: ...eplace the toner cartridge The imaging unit life is expired Replace the imaging unit The surface of transfer roller is contaminated or worn out Replace the transfer roller HVPS terminal is contaminated Clean the contaminated terminal The output from the HVPS is abnormal Replace the HVPS board 4 218 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 397: ...tion The charging roller in the imaging unit is defective Replace the imaging unit The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the HVPS board The LSU is defective Replace the LSU Copyright 1995 2016 SAMSUNG All rights reserved 4 219 ...

Page 398: ... transfer roller is not even The springs are damaged The transfer roller is improperly installed 1 Remove the transfer roller Assy 2 Check if the transfer roller Assy has any wrong part 3 Replace the transfer roller Assy The toner level is not even on the imaging unit roller due to the bad blade Replace the imaging unit 4 220 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 399: ...le area of the printing Probable Cause Solution Does recycle paper be used Use the proper papers The life of the imaging unit has been expired Replace the imaging unit The output from the HVPS is abnormal Replace the HVPS board Copyright 1995 2016 SAMSUNG All rights reserved 4 221 ...

Page 400: ...nit The transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot The HVPS contact terminal is contaminated Clean the HVPS contact terminal The output from the HVPS is abnormal Replace the HVPS ...

Page 401: ...transfer roller is contaminated or worn out Replace the transfer roller The pressure roller or heat roller in fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot Copyright 1995 2016 SAMSUNG All rights reserved 4 223 ...

Page 402: ...nsfer roller is contaminated or worn out Replace the transfer roller The LSU window is contaminated 1 Clean the LSU window 2 Replace the LSU The connection between the LSU and main board is defective 1 Disconnect and reconnect the harness 2 Replace the harness The connection between the main board and HVPS board is bad Reconnect the harness If the main board or HVPS board is defective replace it 4...

Page 403: ...e pages for test The developer circulation in the imaging unit is bad 1 Shake the imaging unit 2 3 times from right to left Reinstall the imaging unit Print 10 sample pages for test 2 If the problem persists replace the imaging unit The contact between imaging unit and transfer roller is bad Check if the imaging unit and transfer roller are installed properly Copyright 1995 2016 SAMSUNG All rights...

Page 404: ...user unit is not tight 1 Turn the machine off 2 Remove and reinstall the fuser unit 3 Turn the machine on The fuser connection is bad Check the connection between the fuser unit and main board The fuser unit defective 1 Turn the machine off 2 Remove and replace the fuser unit 3 Turn the machine on WARNING Do not touch the fuser unit while it is hot 4 226 Copyright 1995 2016 SAMSUNG All rights rese...

Page 405: ...occur Poor image Quality such as below after assembled Imaging unit Cause A particle of plastic got jammed between Imaging unit s connection parts Solution Clean and check Shaft of Imaging unit Hole of Frame main after removed Imaging Unit Copyright 1995 2016 SAMSUNG All rights reserved 4 227 ...

Page 406: ...wer noise frequency Troubleshooting 1 If the power cord is connected to the multi tap unplug and plug it to the independent outlet 2 If the touch malfunction persists check the followings a Press Power button until the pop up will be displayed b Press pop up area except Cancel and Turn Off button until the password window will be displayed 4 228 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 407: ...alue After changing Touch Config press Home button Proiority 1 default 4 401K_500K 5 500K_599K 3 148K_290K 2 86K_216K f Check the touch operation If the touch malfunction persists change Touch Config to another value and test the touch operation again Copyright 1995 2016 SAMSUNG All rights reserved 4 229 ...

Page 408: ... APS sensor can t detect original paper size Troubleshooting It is need to exchange the Hinge Assembly with improved one Improved hinge applied for mass production from Oct 2014 Hinge left and Hinge right have to be replaced together After exchanged the new hinge it is need to check the scan margin If scan margin need to adjust please make progress auto adjustment job for scan margin and shading t...

Page 409: ...t Picture 2 1 2 3 Automatic Adjustment Put the Adjustment chart on the DSDF Tray Select OK 4 Execute Shading Test a Enter the shading test menu in tech mode Picture 1 Diagnostics Scanner Diagnostics Shading Test b Execute Shading Test using shading chart and check the result Picture 2 1 2 2 Put the Shading chart on the DSDF Tray Select Shade and Print Report ADF Shading Chart is Xerox 4200 Letter ...

Page 410: ...4 Troubleshooting 5 Adjust the position of Hinge right In case of occurred the simplex side skew NOTE Skew spec Top 1 0 Degrees Side 0 8 Degrees 4 232 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 412: ...d DVM Checking the fuser lamp Checking the SMPS fuse Service Spring hook When disassembling the spring Service Small vacuum To remove the toner and contamination inside of the machine Service Driver To tighten screws To remove the hinge of the cover Service Tweezers To unplug the pin connector of the fuser unit To remove the E ring Service Soft cloth To clean the rollers To clean the frame and sca...

Page 413: ... Tool Image Use Remark Test Chart A4 image Skew To check the image quality Service Spare Kit Screw E Ring To fix the unit or parts Service Clamp To form the harness Service Copyright 1995 2016 SAMSUNG All rights reserved 6 2 ...

Page 414: ...ting systems running on them The BOOTP servers assign the IP address from a pool of addresses to each client BOOTP enables diskless workstation computers to obtain an IP address prior to loading any advanced operating system CCD Charge Coupled Device CCD is a hardware which enables the scan job CCD Locking mechanism is also used to hold the CCD module to prevent any damage when you move the machin...

Page 415: ...f external behavior which is in contrast to simulation which concerns an abstract model of the system being simulated often considering its internal state Ethernet Ethernet is a frame based computer networking technology for local area networks LANs It defines wiring and signaling for the physical layer and frame formats and protocols for the media access control MAC data link layer of the OSI mod...

Page 416: ...t produces world wide industrial and commercial standards ITU T The International Telecommunication Union is an international organization established to standardize and regulate international radio and telecommunications Its main tasks include standardization allocation of the radio spectrum and organizing interconnection arrangements between different countries to allow international phone calls...

Page 417: ...tained functional layers The layers are from top to bottom Application Presentation Session Transport Network Data Link and Physical PABX A private automatic branch exchange PABX is an automatic telephone switching system within a private enterprise PCL Printer Command Language PCL is a Page Description Language PDL developed by HP as a printer protocol and has become an industry standard Original...

Page 418: ...ontains toner Toner is a powder used in laser printers and photocopiers which forms the text and images on the printed paper Toner can be fused by a combination of heat pressure from the fuser causing it to bind to the fibers in the paper TWAIN An industry standard for scanners and software By using a TWAINcompliant scanner with a TWAIN compliant program a scan can be initiated from within the pro...

Page 419: ...en a wireless client and the associated WAP for more advanced security WPS The Wi Fi Protected Setup WPS is a standard for establishing a wireless home network If your wireless access point supports WPS you can configure the wireless network connection easily without a computer XPS XML Paper Specification XPS is a specification for a Page Description Language PDL and a new document format which ha...

Page 420: ...ference Information 6 3 The Sample Pattern for the Test The life of the toner cartridge and the printing speed are measured using the pattern shown below 6 9 Copyright 1995 2016 SAMSUNG All rights reserved ...

Page 421: ...ame by Segment Xpress ProXpress MultiXpress 2 Model code Information Basic Structure SL Function Information Function N Network W Wireless Network D Duplex Printing R Reverse Type ADF F Fax X XOA eXtensible Open Architecture H Handset A Auto Document Feeder Copyright 1995 2016 SAMSUNG All rights reserved 6 10 ...

Page 422: ...70 Delete SFE menu description by R D policy 1 05 17 Mar 2015 P 4 70 P 4 210 Add SFE menu Add troubleshooting for paper detection and skew error 1 06 16 Apr 2015 P 4 55 Update shading test description 1 07 11 May 2015 P 3 49 Add Finisher Mail box disassembly 1 08 28 Oct 2015 P 2 12 Modify supplies table Add conditions 1 09 02 Mar 2016 P 4 89 Update the troubleshooting for A4 1110 error 1 10 09 Aug...

Page 423: ...apan https gspn2 samsungcsportal com N America S America https gspn3 samsungcsportal com This Service Manual is a property of Samsung Electronics Co Ltd Any unauthorized use of Manual can be punished under applicable International and or domestic law 2016 Samsung Electronics Co Ltd All rights reserved Printed in Korea Code No ...

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