4. Troubleshooting
Error Code
Error Message
Troubleshooting Page
A3-3412
Sensor Failure: #A3-3412. Turn off then on. Call for service if the problem
persists
P.4–88
A4-1110
Lamp Failure: #A4-1110. Open the door, then close it. Call for service if
the problem persists
P.4–89
C1-1110
Prepare new toner cartridge
P.4–92
C1-111A
Shake toner cartridge and then install. Replace toner cartridge if the problem
persists
P.4–92
C1-1140
End of life, Replace with new toner cartridge
P.4–93
C1-1160
Replace with new toner cartridge(C1-1160)
P.4–93
C1-1170
End of life, Replace with new toner cartridge(C1-1170)
P.4–93
C1-1313
Shake toner cartridge and then install. Call for service if the problem persists
P.4–92
C1-1314
Did not supply enough toner. Remove seal tape of toner cartridge or shake it.
Call for service if the problem persists
P.4–92
C1-1410
Install toner cartridge
P.4–94
C1-1512
Toner cartridge is not compatible. Check users guide
P.4–95
C1-1710
Toner Cartridge Failure: #C1-1710. Call for service
P.4–96
C1-1711
Toner Cartridge Failure: #C1-1711. Call for service
P.4–96
C1-1712
Toner Cartridge Failure: #C1-1712. Call for service
P.4–96
C3-1110
Prepare new imaging unit
P.4–97
C3-1140
End of life, Replace with new imaging unit
P.4–97
C3-1150
Replace with new imaging unit(C3-1150)
P.4–97
C3-1170
End of life, Replace with new imaging unit(C3-1170)
P.4–97
C3-1210
Imaging Unit Failure:#C3-1210. Please turn off then on
P.4–97
C3-1314
Imaging Unit Failure: #C3-1314. Install imaging unit again
P.4–98
C3-1315
Imaging Unit Failure: #C3-1315. Install imaging unit again
P.4–98
C3-1316
Imaging Unit Failure: #C3-1316. Install imaging unit again
P.4–98
C3-1410
Imaging unit is not installed. Install the unit
P.4–99
C3-1414
Imaging Unit Failure: #C3-1414. Install imaging unit again
P.4–99
C3-1512
Imaging unit is not compatible. Check users guide
P.4–99
C3-1710
Imaging unit Failure: #C3-1710. Call for service
P.4–99
C3-1711
Imaging Unit Failure: #C3-1711. Call for service
P.4–99
C3-1712
Imaging Unit Failure: #C3-1712. Call for service
P.4–99
C6-1120
Replace with new fuser unit
P.4–100
C9-1112
Replace with new tray 1 pickup roller
P.4–101
C9-1122
Replace with new tray 2 pickup roller
P.4–101
C9-1132
Replace with new Tray3 pickup roller
P.4–101
C9-1142
Replace with new Tray4 pickup roller
P.4–101
C9-1162
Replace with new MP pickup roller
P.4–102
C9-2120
Replace with new Transfer roller
P.4–103
C9-2220
TR Failure: #C9-2220. Install transfer roller again
P.4–104
H1-1211
Paper jam in Tray 2
P.4–105
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