34 English
Tr
ouble
shoo
ting and inf
ormation c
ode
Troubleshooting and information code
Problem
Cause
Action
There is a bad
smell coming from
inside the oven.
Food residue or plastic
has melted and stuck to
the interior.
Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice
inside and run the oven to
remove the odour more
quickly.
The oven does not
cook properly.
The oven door is
frequently opened during
cooking.
If you open the door often, the
interior temperature will be
lowered and this may affect
the results of your cooking.
The oven controls are not
correctly set.
Correctly set the oven controls
and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Use suitable cookware with
flat bottoms.
Information code
Information code
CAUSE
Action
C-d0
Control buttons
are pressed over
10 seconds.
Clean the keys and check if there
is water on the surface around
key. If it occurs again, turn off the
microwave oven over 30 seconds
and try setting again. If it appears
again, call your local SAMSUNG
Customer Care Centre.
NOTE
if the suggested solution does not solve the problem, contact your local SAMSUNG
Customer Care Centre.
Problem
Cause
Action
Grill
Smoke comes out
during operation.
During initial operation,
smoke may come from
the heating elements
when you first use the
oven.
This is not a malfunction, and
if you run the oven 2-3 times,
it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
Food is too close to the
grill.
Put the food a suitable
distance away while cooking.
Food is not properly
prepared and/or
arranged.
Make sure food is properly
prepared and arranged.
Oven
The oven does not
heat.
The door is open.
Close the door and try again.
Smoke comes out
during preheating.
During initial operation,
smoke may come from
the heating elements
when you first use the
oven.
This is not a malfunction, and
if you run the oven 2-3 times,
it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
There is a burning
or plastic smell
when using the
oven.
Plastic or non heat-
resistant cookware is
used.
Use glass cookware suitable
for high temperatures.
MG23K3515AW_OL_DE68-04421R-00_BG+HR+HU+RO+SQ+SR+SL+EN.indb 34
6/8/2018 1:04:33 PM
