Troubleshooting
Refer to the applicable section below for information on
troubleshooting the operation or setup of your server.
Mira Explorer Problems
•
Transport control buttons (Play, Stop, etc.) are grayed
out.
•
If a replay mode is active, only those channel
transports that are not used for the replay will be
available.
•
Is a play channel transport selected and active?
•
Is a clip loaded in the selected play channel?
•
A play channel is selected, and a clip is loaded, but
still can’t control anything.
•
Are you logged in as Guest user? Guest user level
may not have permission to use all transport
controls. Quit Mira Explorer, and log back in as
either Administrator or as Privileged User.
•
There are clips stored on the server but they aren't
listed in the Clip Library.
•
Expand the clip listing within the Clip ID column
by clicking
+
before the server name.
•
I cannot see all of the information for a given column
in the Clip Library. There is a
…
symbol at end of
the field.
•
Expand the width of the given column.
•
I cannot modify any of the clip metadata in
Clip
Modify
menu.
•
Is the clip locked? Clip metadata cannot be
modified on locked clips.
•
I cannot see any other windows or the taskbar because
Mira Explorer covers the entire computer screen.
•
Mira Explorer is in Full Screen mode. Press the
F11
button on the keyboard to exit (or to enter)
this mode.
•
I cannot delete a clip, or cannot delete any clips.
•
Is the clip locked? Clips cannot be deleted if they
are locked.
•
Do you have proper user permissions? You may
not have permission to delete clips at your user
level.
•
I see the
Keywords
field in the
Clip Modify
menu.
I can enter a keyword but I can’t see the keywords in
the Clip Library listing.
•
While it is possible to enter, save and search (find)
keywords for all clips, the feature to display the
keywords in the Clip Library is not implemented
at this time.
Mira Import Problems
•
Cannot see any remote directories when choosing the
Import From
directory, or when selecting clips to
import.
•
Have you mapped the remote directory as a local
disk drive?
•
Video on channel is disrupted when importing media
files.
•
The processing hardware for a video channel is
used during media file import.
•
I get a missing codec error message when importing
some QuickTime
®
MOV files.
•
If the MOV file you are attempting to import was
created with a proprietary codec (for example,
with Avid
®
DNxHD codec), then you will need
to visit the web site of the codec creator and
download and install that codec on the server.
•
To identify which codec was used to create the
MOV file, open the MOV file in the standard
QuickTime
®
player and choose the
Window
>
Movie Inspector
(CTRL+i). The codec will be
listed within the Source information.
•
Importing 525 (480i) MOV files result in 1080 clips
(or vice versa).
•
The importer converts all MOV files into the
current video format that the server is operating
in. For example, if the server is set to the 1080i
59.94, then all imported clips are converted to
1080i 59.94.
•
If you want to import 525 (480i) MOV files as
525 (480i) clips, you must change the video
format of the server to 525 (480i) before
importing these MOV files.
General Problems
•
Video output is not synchronized with downstream
devices.
•
Check that a reference signal is connected to the
Reference BNC on the back of the server and that
the correct reference format is selected.
•
I cannot record external timecode.
•
Check that a valid analog timecode signal is
connected to the LTC IN port.
•
Verify that the timecode signal is 1V peak-to-peak
minimum.
Mira Manual (v6.1) — Troubleshooting •
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Summary of Contents for Abekas Mira
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