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14. GUARANTEE
These warranty conditions are only valid for the following countries: Austria, Germany and Switzerland. Separate conditions imposed by the importer apply for all
other countries.
For the purpose of timely damage limitation, the warranty claim on the part of the claimant is to be enforced at the RIKA dealer in writing using the invoice and
stating the purchase date, model name, serial number and reason for complaint.
WARRANTY
5 years on the welded stove body. This exclusively applies to defects in materials and workmanship as well as free replacement. Labour and travel times are not
included in the manufacturer’s warranty.
Only original parts supplied by the manufacturer should be used. Loss of warranty on non-observance!
The precondition for the warranty is that the stove has been installed and commissioned properly according to the User and installation manuals valid at the time
of purchase. Connection must be performed by a specialist for such stoves.
Any costs incurred by the manufacturer due to unjustified warranty claims are to be charged to the claimant.
Wear parts and parts affected by fire are excluded, such as glass, coating, surface coatings (e.g. handles, panels), seals, fire trough, grates,
draught plates, deflector plates, combustion chamber liners (e.g. fireclay), ceramics, natural stone, thermo stone, ignition elements, sensors,
combustion chamber sensors and temperature controller.
Damage arising from non-observance of the manufacturer’s instructions for operation of the unit or any damage that is caused by action such as overheating, use
of non-approved fuels, tampering with the device or the flue gas pipe, electrical excess voltage, an incorrect, insufficient or excessive flue draught, condensation,
non-performance or deficient maintenance and cleaning, non-observance of the relevant and applicable building regulations, incorrect operation by the user or
third parties, transport and handling damage is also excluded.
THE WARRANTY DOES NOT AFFECT THE STATUTORY WARRANTY PROVISIONS.
01.07.2013
