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12. PROBLEMS - POSSIBLE SOLUTIONS
Problem 1
Fire burns with weak, orange flame. Pellets heap up in fire trough, window
sooted up.
Cause(s)
Q
Insufficient combustion air
Q
Poor chimney draught
Q
Stove is sooted over inside
Possible solutions
Q
Remove any ash or clinker from the fire trough that may block the air inlets.
If possible swap to better pellet quality (see CLEANING AND MAINTENANCE)
Q
Check whether flue gas pipes are blocked with ash (see CLEANING AND
MAINTENANCE).
Q
Check whether the suction nozzles and air inlet pipe or flue tube are blocked.
Q
Check door and cleaning cover seals for leaks (see CLEANING AND
MAINTENANCE)
Q
Clean blower impeller (see CLEANING AND MAINTENANCE)
Q
Have service performed by authorised specialist company.
Problem 2
Stove smells strongly and smokes outside.
Cause(s)
Q
Burning-in phase (taking into service)
Q
Stove has accumulated dust and/or dirt
Possible solutions
Q
Wait to end of burning-in phase and vent sufficiently
Q
Suction off any dust deposits from the convection air openings at regular
intervals
Problem 3
Flue gas discharge when wood is added and during heating phase.
Cause(s)
Q
Inspection openings leak
Q
Chimney draught too low
Q
Flue pipe connection leaks
Possible solutions
Q
Check seals and replace (fire door, plaster cover, ..)
Q
Check chimney
Q
Check connections and if necessary re-seal
Note
Please note that checks on the control system and wiring ma only be
performed in unit switched dead. Any repairs may only be performed by
trained specialists.
Tip
If a malfunction message occurs, the cause must first be remedied; the
unit can be put back into operation by acknowledging the malfunction at the
internal unit.
