Ricoh P C311W, User Manual, Page: 187 / 224

Common Problems
This section describes how to troubleshoot common problems that may occur while operating the
machine.
Problem Possible cause Solution
The machine does not turn on. The power cord is not
connected properly. • Make sure that the power
plug is firmly inserted into
the wall outlet.
• Make sure that the wall
outlet is not defective by
connecting another
working device.
An error message is shown on
the machine's screen. An error has occurred. See page 157 "Error and Status
Messages on the Control
Panel".
The Alert indicator is lit or
flashing. An error has occurred. See page 161 "Panel
Indicator".
Pages do not print. The machine is receiving data. If the Data In indicator is
flashing, the machine is
receiving data. Wait for a while.
Pages are not printed. The interface cable is not
connected correctly. • Reconnect the cable.
• Check that the interface
cable is the correct type.
Strange noise is heard. • The supplies are not
properly installed.
• If [Auto Cleaning] in
[System Settings] is set to
[On], the machine
automatically cleans its
interior periodically.
• Confirm that the supplies
are properly installed.
• Wait until the cleaning has
finished. This is not a
malfunction.
The network setting may not
have been configured properly
or the 3G dongle may not be
connected properly. Using Web Image Monitor,
check the setting and check
whether printing can be
performed. If the problem persists, contact
your service representative.
Common Problems
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