Ricoh P C311W User Manual Download Page 172

Page: 172 / 224

When You Cannot Print Test Page

Possible cause

Solution

The power cord, a USB cable, or a
network cable is not connected
correctly.

Make sure that the power cord, USB cable, and network
cable are connected correctly. Also confirm that they are not
damaged.

The port connection is not
established correctly.

1. In the Windows Start menu, click [Windows System], and

then [Control Panel].

2. In the "Hardware and Sound" category, click [View

devices and printers].

3. Right-click the icon of the machine, and then click [Printer

properties].

4. Click the [Ports] tab, and then make sure that the port is

set as a USB or network printer.

7. Troubleshooting

170

Summary of Contents for P C311W

Page 1: ...User s Guide For safe and correct use be sure to read Safety Information separately provided before using the machine...

Page 2: ......

Page 3: ...rior Rear View 15 Interior 16 Control Panel 17 Installing Option 19 Attaching Paper Feed Unit 19 About Operation Tools 22 Using RICOH Smart Device Connector 23 Connecting a Smart Device to the Machine...

Page 4: ...ion 53 Configuring Option Settings for the Printer 54 Conditions for Bidirectional Communication 54 If Bidirectional Communication is Disabled 54 Displaying the Printing Preferences Dialog Box 57 Disp...

Page 5: ...ne Using Utilities Available Setting Functions Using Web Image Monitor 91 Using Web Image Monitor 92 Displaying Top Page 93 Changing the Interface Language 94 Checking the System Information 95 Status...

Page 6: ...Administrator Settings 129 Administrator Tab 129 Reset Settings Tab 129 Backup Setting Tab 130 Restore Setting Tab 130 Energy Saver Mode Tab 131 6 Maintaining the Machine Replacing the Print Cartridge...

Page 7: ...180 When Paper Is Not Fed or Ejected Properly 184 Other Printing Problems 184 Common Problems 185 8 Configuring Network Settings Connecting the Machine to a Wired Network 187 Configuring the IPv4 Set...

Page 8: ...or This Machine 207 User Information on Electrical Electronic Equipment mainly Europe and Asia 207 Note for the Battery and or Accumulator Symbol For EU countries only 208 Environmental Advice for Use...

Page 9: ...y precautions that should be followed when using the machine Be sure to read this manual before using the machine Setup Guide This manual explains how to set up the machine It also explains how to rem...

Page 10: ...s that may result in the product or service becoming unusable or result in the loss of data if the instructions are not obeyed Be sure to read these explanations Indicates supplementary explanations o...

Page 11: ...registered data or the use or non use of this product and operation manuals provided with it Make sure that you always copy or have backups of the data registered in this machine Documents or data mig...

Page 12: ...ettings Restrict Available Functions Network Settings IPsec Settings and Administrator Tools on the Web Image Monitor This can be changed in Administrator Settings on the Web Image Monitor See page 12...

Page 13: ...TK1220 Paper feed unit If Paper feed unit is attached Tray 2 appears on the machine s control panel About IP Address In this manual IP address covers both IPv4 and IPv6 environments Read the instructi...

Page 14: ...present Power Cord Starter cartridge Cyan Starter cartridge Magenta Starter cartridge Yellow Starter cartridge Black Setup Guide Safety Information About Open Source Software License Warranty except...

Page 15: ...ines their functions Exterior Front View ECB102 12 11 10 9 8 7 6 5 4 3 2 1 No Name Description 1 Control Panel Contains keys for machine control and indicators that show the machine status 2 Top Cover...

Page 16: ...to replace the waste toner bottle or remove jammed paper 8 Front Cover Open Lever To open the front cover pull this lever on the right side of the machine 9 End Fence Adjust this fence to the paper s...

Page 17: ...open the front cover pull this lever on the right side of the machine 2 Power Socket For connecting the power cord to the machine 3 Rear Cover Remove this cover when loading paper longer than A4 in T...

Page 18: ...106 4 3 2 1 No Name Description 1 Print Cartridge Install the print cartridges from the machine rear in the order of cyan C magenta M yellow Y and black K Messages appear on the screen when print cart...

Page 19: ...ed activates Wi Fi and reboots the machine automatically Press this key while Wi Fi is enabled to activate or deactivate the Wi Fi Direct function This indicator lights blue when the Wi Fi Direct func...

Page 20: ...rce the machine to turn off Do not accidentally press the Power key within 3 minutes of disconnecting the power cord 10 Back key Press to cancel the last operation or to return to the previous level o...

Page 21: ...burns The printer weighs approximately 25 kg 56 lb When moving the printer use the inset grips on both sides and lift slowly in pairs Lifting the paper feed unit carelessly or dropping may cause inju...

Page 22: ...tional paper feed unit Align the holes of the machine with the pins and then lower the machine slowly ECC107 5 Plug the machine s cord back into the wall outlet and then turn on the power After instal...

Page 23: ...installed properly try to install it again by repeating the procedure If the problem persists contact your sales or service representative For details about printing the configuration page see page 88...

Page 24: ...ils about how to use the control panel see page 69 Configuring the Machine Using the Control Panel Web Image Monitor You can check the machine s status and configure its settings by accessing the mach...

Page 25: ...ECB202 2 Press the or key to select Print List Report and then press the OK key 3 Press the or key to select Maintenance Page and then press the OK key twice The Maintenance page including the QR code...

Page 26: ...the or key to select Print List Report and then press the OK key 5 Press the or key to select Maintenance Page and then press the OK key twice The Maintenance page including the QR code is printed 6...

Page 27: ...chine Load paper into the paper tray Specify the paper type and size Specify the paper type and size on the printer driver Procedure Reference See page 26 Loading Paper There are two ways to specify t...

Page 28: ...ure to select the correct paper size and feed direction using the paper size dial on the tray Otherwise the printer might be damaged or printing problems might occur Make sure the paper stack does not...

Page 29: ...he paper tray carefully with both hands ECC076 Place the tray on a flat surface 2 Push the metal plate down until it clicks ECC077 3 Align the side fences and end fence with the paper size ECC078 Load...

Page 30: ...inside the tray Make sure the paper is not stacked higher than the projection on the side fences Tray 1 only ECC108 6 Check there are no gaps between the paper and the fences both side and end fences...

Page 31: ...er indicator on the right front side of the paper tray shows approximately how much paper is remaining Extending tray 1 to load paper This section explains how to load paper longer than A4 297 mm into...

Page 32: ...the extender until it clicks ECC110 After extension check that the arrows on the extender and tray are aligned ECC111 5 Follow Steps 3 to 7 in Loading Paper into Tray1 and 2 To reinsert the extender...

Page 33: ...per may jam Straighten curled paper before loading Duplex printing is not possible Tray 1 and 2 are unavailable if paper is loaded in the bypass tray You cannot load paper into the bypass tray while t...

Page 34: ...erent thicknesses Print one or two envelopes to check print quality In a hot and humid environment the envelope might be output creased or improper printing quality Load envelopes with their flaps clo...

Page 35: ...M0EQIC0105 When Using the Bypass Tray If the envelope flap is on a long side place the envelope with the flap side on the right M0EQIC0106 Loading Paper 33...

Page 36: ...size error is detected The printing restarts automatically with the settings made with the control panel after about ten seconds However if the size of paper specified on the control panel and that of...

Page 37: ...the OK key 5 Press the Menu key to return to the initial screen Specifying a Custom Paper Size This section explains how to specify a custom paper size Custom size paper cannot be loaded in tray 2 Wh...

Page 38: ...press the OK key 4 Press the or key to select Custom Size and then press the OK key 5 Press the or key to select mm or inch and then press the OK key 6 Enter the horizontal size using the or key and t...

Page 39: ...ct the paper type and paper size for the tray you want to use 5 Enter the administrator password 6 Click OK 7 Close the web browser Specifying a Custom Paper Size 1 Start the web browser and access th...

Page 40: ...and the print job may not print correctly When Using Windows The procedure in this section is an example based on Windows 10 The actual procedure may vary depending on the operating system you are usi...

Page 41: ...tray Clear the Fit to Print Size check box as necessary 6 Click OK When Using macOS The procedure in this section is an example based on macOS 11 2 3 The actual procedure may vary depending on the op...

Page 42: ...g the paper type or paper size from the control panel depending on the settings for Bypass Tray Priority Tray 1 Type Size Weight Capacity 1 Plain Paper 1 Plain Paper 2 Middle Thick Paper Recycled Pape...

Page 43: ...h 148 to 356 mm in length 3 54 to 8 50 inches in width 5 83 to 14 02 inches in length 60 to 163 g m2 16 to 43 lb 250 80 g m2 20 lb 1 The number of envelopes that can be loaded is up to 10 Tray 2 optio...

Page 44: ...91 2 37 8 71 2 C5 Env C6 Env DL Env 81 2 132 5 81 2 133 5 60 to 163 g m2 16 to 43 lb 1 Plain Paper 1 Plain Paper 2 Middle Thick Paper Recycled Paper Thick Paper 1 Thick Paper 2 Thin Paper Letterhead...

Page 45: ...can be guaranteed only if recommended paper is used For more information about the recommended paper contact your sales or service representative Plain Paper 1 Item Description Paper thickness 66 to...

Page 46: ...Can be used with any of the paper trays Duplex supported size None Notes The number of sheets that can be printed per minute is approximately half that of middle thick paper Thick Paper 2 Item Descrip...

Page 47: ...133 5 Notes If the paper thickness is outside the specified range select Thin Paper Plain Paper Thick Paper 1 or Thick Paper 2 Color Paper Item Description Paper thickness 75 to 90 g m2 20 to 24 lb Su...

Page 48: ...81 2 13 81 4 13 16K 81 2 132 5 81 2 133 5 Notes If the paper thickness is outside the specified range select Thin Paper Plain Paper Thick Paper 1 or Thick Paper 2 Letterhead Item Description Paper th...

Page 49: ...printed in one minute is approximately half that of middle thick paper If the paper thickness is outside the specified range select Thick Paper 1 Label Paper Item Description Supported paper tray Tray...

Page 50: ...t changing the orientation see the printer driver Help Environmental factors can degrade the print quality on both recommended and non recommended envelopes If envelopes are severely curled after prin...

Page 51: ...re stuck separate them Before loading envelopes flatten them out so that their curl does not exceed that shown as shown below M0EQIC0107 If the curl is severe flatten out the envelopes using your fing...

Page 52: ...using paper printed on by other than a laser printer e g monochrome and color copiers ink jet printers etc Special paper such as thermal paper and carbon paper Paper weighing heavier or lighter than...

Page 53: ...n its edge Store any leftover paper in a wrapping or box supplied with the paper Print Area The diagram below shows the area of the paper that the machine can print on From the printer driver DAC571 1...

Page 54: ...6 inches Borderless printing is not supported The print area may vary depending on the paper size printer language and printer driver settings For better envelope printing we recommend you set the ri...

Page 55: ...ments What You Can Do with the Printer Function Duplex printing You can print on both sides of a sheet of paper For details see the printer driver Help DSG261 Combined printing You can combine multipl...

Page 56: ...include the IP address When connected with USB The machine must be connected to the computer s USB port using the USB cable The computer must support bidirectional communication Enable bidirectional s...

Page 57: ...put Tray select which trays to use and then in Paper Size select the size of the paper that you want to load in each tray Click Update to apply the setting for each tray 8 Click Apply 9 Click OK to cl...

Page 58: ...System Preferences 2 Click Printers Scanners 3 Select the printer you are using and then click Options Supplies 4 Click Options and then configure settings as needed 5 Click OK 6 Quit System Preferenc...

Page 59: ...e different print settings for each user The settings configured in this dialog box are used as the default 1 On the Start menu click Control Panel under Windows System 2 Click View devices and printe...

Page 60: ...manuals provided with the application Displaying the printing preferences dialog box in an application when using macOS The following procedure is explained using macOS 11 2 3 as an example 1 Open the...

Page 61: ...1 Open the printer properties dialog box in your document s application For details about each setting click Help You can also click the information icons to show configuration information 2 Set prin...

Page 62: ...operties dialog box closes 3 Click Print When printing a job Color B W or B W only is restricted specify the user code in the printer properties of the printer driver before printing For details about...

Page 63: ...hine s control panel or your computer depending on the status of the job Canceling a print job before printing has started Windows 1 Double click the printer icon on the task tray of your computer 2 S...

Page 64: ...ting may continue for a few pages before being canceled It may take a while to cancel a large print job Canceling a print job while printing 1 While an error message is displayed on the control panel...

Page 65: ...to store a Locked Print file in the machine using the printer driver 1 Open the file you want to print on your computer 2 On the File menu click Print 3 In the Select Printer area select the name of t...

Page 66: ...o print or delete an existing Locked Print file so that the new Locked Print file can be stored in the machine Printing a Locked Print File When there is a Locked Print file stored in the printer Lock...

Page 67: ...pears on the printer s control panel display Use the following procedure to delete a Locked Print file You do not need to enter a password to delete a Locked Print file 1 Press the Menu key ECB202 2 P...

Page 68: ...nt quality or print speed When printing images the higher the resolution of images is the longer the time is required for printing Changing the dither pattern A dither pattern is a pattern of dots use...

Page 69: ...ches P1 P1 P2 P2 This function is useful when for example making presentation materials Changing orientation or rotating the image You can change the orientation of an image to portrait or landscape Y...

Page 70: ...can either be the same as or different from the remaining pages Printing on custom size paper You can print using non standard size paper by specifying the size of the paper as custom size To specify...

Page 71: ...using the control panel Basic Operation 1 If you want to configure the machine s system settings press the Menu key ECB202 2 Press the or key to select the settings you want to use 3 To confirm settin...

Page 72: ...Image Monitor Admin Tools For details see page 71 Admin Tools Printer Settings For details see page 73 Printer Settings System Settings For details see page 77 System Settings Tray Paper Settings For...

Page 73: ...Language Specifies the language used on the screen and in reports The default value for this setting is the language you have specified during the Initial Setup which is required after turning on the...

Page 74: ...dmin Tools menus The password must be specified during the Initial Setup which is required after turning on the machine for the first time For details see Setup Guide Do not forget this password The d...

Page 75: ...The test page contains network settings PCL Font List Prints installed PCL font list PS Font List Prints installed PostScript font list System Copies Sets the machine to print the specified number of...

Page 76: ...rint blank pages Note that this setting has lower priority than the printer driver s blank page setting When cover sheet printing is enabled from the printer driver cover sheets are inserted even if y...

Page 77: ...ents This setting is effective only for fixed space fonts Default 10 00 Symbol Set Specifies the character set for the default font Available sets are as follows PC 8 PC 8 D N PC 850 PC 852 PC 858 PC8...

Page 78: ...fault Off On Off Resolution Specifies the print resolution in dots per inch Default 600 600 1bit 600 600 1bit 600 600 2bit 600 600 4bit PS Menu PS Resolution Specifies the print resolution in dots per...

Page 79: ...s the data it has received If printing is frequently interrupted by data from other ports increase the timeout period Default 60 sec 15 sec 60 sec 300 sec Locked Print Specifies how many seconds the m...

Page 80: ...and Web Image Monitor with the data stored in NFC Auto Continue Sets the printer to ignore an error with paper size or type and continue printing The printing stops temporarily when an error is detect...

Page 81: ...ages Default Off Off On Color Den Reg Adjusts color density and registration automatically Auto Cleaning Sets the machine to execute periodic cleaning of the interior You may hear some noise while cle...

Page 82: ...Default Normal Normal Curl Prevented 4 Configuring the Machine Using the Control Panel 80...

Page 83: ...the paper type for the bypass tray Default Plain Paper2 Thin Paper Plain Paper1 Plain Paper2 Middle Thick Paper Thick Paper 1 Thick Paper 2 Recycled Paper Color Paper Prepunched Paper Letterhead Bond...

Page 84: ...ge will be cropped Any Custom Size Type The printer prints custom size print jobs according to the printer driver s settings and prints standard size print jobs according to the printer s settings For...

Page 85: ...settings specified by the printer driver or the print command do not match the machine s settings Driver Command When the paper tray is specified for a print job the paper settings specified in the p...

Page 86: ...tches your network environment For most networks the default setting is the optimum setting Default Auto Select Auto Select 100Mbps Full Duplex 100Mbps Half Duplex 10Mbps Full Duplex 10Mbps Half Duple...

Page 87: ...ect Type Select 2 4 GHz or 5 GHz as the wireless LAN frequency Default 2 4 GHz 2 4 GHz 5 GHz IPv4 Configuration DHCP Sets the machine to receive its IPv4 address subnet mask and default gateway addres...

Page 88: ...ation IPv6 Selects whether to enable or disable IPv6 Default Active Inactive Active DHCP Sets the printer to receive its IPv6 address from a DHCP server When DHCP is used you cannot specify the IPv6 a...

Page 89: ...isplays the IPv6 stateless addresses obtained from a Router Advertisement Stateless Address 1 Stateless Address 2 Stateless Address 3 Stateless Address 4 Link local Address Displays the IPv6 link loca...

Page 90: ...OK key twice The configuration page is printed The Print List Report screen appears on completion of printing Types of Lists Reports Configuration Page Prints general information and the current confi...

Page 91: ...RC Gate Setup Request No Displays the request number issued by Remote Reference Refers to the machine s registration information RC Gate Location Displays the location of the machine as a result of t...

Page 92: ...4 Configuring the Machine Using the Control Panel 90...

Page 93: ...can be performed remotely using Web Image Monitor on a computer Displaying the machine s status or settings Configuring the machine s settings Configuring the user restriction settings Configuring the...

Page 94: ...web browsers Internet Explorer 10 or later Microsoft Edge Google Chrome Firefox 3 0 or later Safari 11 0 or later To operate the machine via Web Image Monitor you must first configure the machine s TC...

Page 95: ...e instead of the IP address The top page of Web Image Monitor appears Top page Every Web Image Monitor page is divided into the following areas ECB253 4 3 2 1 1 Menu area Clicking a menu shows its con...

Page 96: ...blems may occur If you are using a proxy server configure the Web browser settings as necessary For details about the settings contact your network administrator The previous page may not appear even...

Page 97: ...the machine s display Toner Item Description Black Shows the amount of black toner remaining Magenta Shows the amount of magenta toner remaining Yellow Shows the amount of yellow toner remaining Cyan...

Page 98: ...ated The information about Tray 2 appears only when it is installed Counter Tab Machine Counter Item Description Machine Counter Shows the following for pages printed including lists reports Total num...

Page 99: ...ated value of black toner A4 page coverage in percent Accumulated value of black toner consumption converted into fully covered A4 pages Cyan Shows the following for pages printed in Economy Color Pri...

Page 100: ...on Firmware Version Shows the version of firmware installed on the machine Engine FW Version Shows the version of firmware for the machine engine PCL Version Shows the version of the PCL interpreter P...

Page 101: ...pe Select the paper type for Tray 1 from the following Thin Paper 60 65g m2 Plain Paper 1 66 74g m2 Plain Paper 2 75 81g m2 Middle Thick 82 90g m2 Thick Paper 1 91 105g m2 Thick Paper 2 106 163g m2 Re...

Page 102: ...r jobs from Tray 1 or Tray 2 If automatic tray selection is specified for the print job and both Tray 1 and Tray 2 contain paper that matches the print job the printer starts to print from the specifi...

Page 103: ...eeds even if the paper size type settings of the machine and printer driver do not match but if the paper is too small for the print job the printed image will be cropped Any Custom Size Type The mach...

Page 104: ...nel and Web Image Monitor with the data stored in NFC You can read and write the data in NFC by using the application corresponding to the machine Locked Print Timeout seconds Specifies how many secon...

Page 105: ...is section explains how to configure settings to permit only authorized users to use certain machine functions Using Web Image Monitor enable user restriction for all or some of the functions listed b...

Page 106: ...click Change The following window appears 8 Enter the user name in User Name using up to 16 alphanumeric characters 9 Enter the user code in User Code using up to 8 digits The user code will be used t...

Page 107: ...try to modify and then click Change 7 Modify settings as necessary 8 Enter the administrator password 9 Click Apply 10 Close the Web browser Deleting user entries This section explains how to delete u...

Page 108: ...10 Close the Web browser 5 Configuring the Machine Using Utilities 106...

Page 109: ...nd how users can be authenticated to use them Restricted Function Authentication method Printing both color and black and white Color printing The user must enter a valid user code in the printer driv...

Page 110: ...ame used to identify the machine on the network Network Version Shows the version of the machine s network module a part of the machine firmware Ethernet MAC Address Shows the Ethernet MAC address of...

Page 111: ...whether or not the machine obtains its IPv6 address from a DHCP server IP Address DHCP Displays the IPv6 address obtained from the DHCP server when DHCP is set to Active Stateless Address Displays up...

Page 112: ...ing The valid range is 1024 to 65535 except 5222 5353 6006 28900 29102 49999 and 53550 default is 9100 LPR Select to enable network printing using LPR LPD via TCP port 515 HTTPS HTTP Item Description...

Page 113: ...n be enabled disabled manually TLS1 1 Specify whether or not to enable TLS 1 1 If TLS Level is set to High or Medium this setting is automatically disabled and cannot be enabled If TLS Level is set to...

Page 114: ...ority Select whether to give priority to IPv4 or IPv6 for DNS name resolution DNS Timeout seconds Enter the number of seconds the machine waits before considering a DNS request to have timed out 1 to...

Page 115: ...aps to the management host NMS When disabled SNMP Management Host 1 and SNMP Management Host 2 below become unavailable SNMP Management Host 1 Enter the IP address or host name of a management host Ca...

Page 116: ...characters System Item Description Location Enter the location of the machine The location entered here is displayed on the main page Can contain up to 64 characters Contact Enter the contact informat...

Page 117: ...yption Password cannot be specified Authentication Algorithm Specify the authentication algorithm from the following MD5 SHA1 SHA224 SHA256 SHA384 SHA512 Authentication Password Required Enter a passw...

Page 118: ...12 Authentication Password Required Enter a password for the Admin account Can contain up to 32 characters Encryption Algorithm Specify the encryption algorithm from the following AES128 DES Encryptio...

Page 119: ...wing Anonymous The user name and password are not necessary SMTP The machine supports NTLM and LOGIN authentication POP before SMTP The POP3 server is used for authentication When sending e mails to a...

Page 120: ...s User Password Enter the password for logging in to the POP3 server Can contain up to 32 characters Authentication Select an authentication method from the following None Password will not be encrypt...

Page 121: ...ncryption key WEP Key Length If WEP is selected for Encryption select 64 bits or 128 bits for the length of the encryption key WEP Transmit Key ID Select an ID number to identify each WEP key in case...

Page 122: ...is set to Active Wi Fi Direct Settings appears and you can change the settings there Certificate Tab You can use the following two types of certificates on this machine Certificates created by the mac...

Page 123: ...te that is installed on the machine Create New Self Signed Certificate Item Description Common Name Required Enter the common name of the certificate The name can have up to 32 characters Organization...

Page 124: ...ocality Optional Enter the name of the city or town where the machine is located The name can have up to 32 characters State Province Optional Enter the name of the state or province where the machine...

Page 125: ...tion Password Enter the password of the private key The password has 4 to 32 characters Confirm Password Enter the same password as for Password View Certificate Show the installed certificates Config...

Page 126: ...Psec from the following DHCPv4 DHCPv6 SNMP mDNS NetBIOS UDP Port 53550 All ICMP Bypass Select whether to apply IPsec to ICMP packets IPv4 and IPv6 from the following Active All ICMP packets will be by...

Page 127: ...ngly Activity Select whether to enable or disable the policy Name Enter the name of the policy Can contain up to 16 characters Address Type Select IPv4 or IPv6 as the type of IP address to be used in...

Page 128: ...and data encryption ESP AH Establishes secure communication that supports both data encryption and authentication of packets including packet headers Note that you cannot specify this protocol when Tu...

Page 129: ...able or disable PFS Perfect Forward Secrecy IKE Settings Item Description IKE Version Displays the IKE version Encryption Algorithm Specify the encryption algorithm from the following DES 3DES AES 128...

Page 130: ...ng the printing condition PCL Font List Prints the current configuration and installed PCL font list PS Font List Prints the current configuration and installed PostScript font list Maintenance Page P...

Page 131: ...The password must be specified during the Initial Setup which is required after turning on the machine for the first time For details see Setup Guide Note that the password is cleared when the settin...

Page 132: ...up the IPsec settings to a file Follow the procedure below to create configuration backup files 1 Select the radio button for the type of data you wish to back up 2 Enter the administrator password 3...

Page 133: ...dle for about 30 seconds It takes less time to recover from Energy Saver Mode 1 than from power off state or Energy Saver Mode 2 but power consumption is higher in Energy Saver Mode 1 than in Energy S...

Page 134: ...5 Configuring the Machine Using Utilities 132...

Page 135: ...cturer The manufacturer shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the manufacturer with your office products When the ton...

Page 136: ...when any of the following messages appear on the screen Replace Print Cartridge X X indicates the toner color Prepare the indicated print cartridge when any of the following messages appear on the scr...

Page 137: ...ying your workspace The toner color is indicated by the label on each print cartridge 3 Take the new print cartridge out of the box and then take it out of the plastic bag DUE260 4 Hold the print cart...

Page 138: ...tridge ECC131 6 Check the toner color and corresponding location and then carefully insert the print cartridge vertically ECC132 7 Using both hands hold the center of the top cover and close the cover...

Page 139: ...ronmental purposes mainly Europe and Asia If you want to discard your used toner container please contact your local sales office If you discard it by yourself treat it as general plastic waste materi...

Page 140: ...ed When removing the waste toner bottle make sure not to tilt it Make sure the transfer unit is installed If the transfer unit is not installed install it before turning on the power Before removing t...

Page 141: ...ft it up 2 1 ECC136 4 Holding the handle at the center of the waste toner bottle carefully pull it partially out without tilting it ECC137 5 Pull the waste toner bottle halfway out hold the bottle fir...

Page 142: ...ottle from coming into contact with the intermediate transfer unit the position shown by the arrow in the illustration below do not lift the bottle while pulling it out ECC140 6 Close the bottle cap E...

Page 143: ...vent the waste toner bottle from coming into contact with the intermediate transfer unit the position shown by the arrow in the illustration below do not lift the bottle while inserting it ECC144 8 Pu...

Page 144: ...r unit along the guide rails into the machine Do not manually operate the pressure lever because pressuring and depressing are interlocked with the front cover s position ECC146 10 When it stops push...

Page 145: ...per area of the cover firmly For easy replacement we recommend you purchase and store extra waste toner bottles Comply with the waste toner bottle recycling program whereby used waste toner bottles ar...

Page 146: ...ate Transfer Unit message appears on the display contact your sales or service representative Replacing the Fusing Unit and Transfer Roller If the Alert indicator on the control panel lights up and th...

Page 147: ...dry wipe the area and allow it to dry To avoid deformation discoloration or cracking do not use volatile chemicals such as benzine and thinner or spray insecticide on the machine If there is dust or g...

Page 148: ...sage appears on the control panel Density Sensor Require Cleaning 1 Pull up the lever on the top cover and then carefully raise the top cover ECB107 2 Remove the rearmost print cartridge ECC167 3 Slid...

Page 149: ...the print cartridge removed in Step 2 vertically ECC132 5 Using both hands hold the center of the top cover and close the cover carefully Be careful not to trap your fingers ECC133 Cleaning the Toner...

Page 150: ...llows Do not use chemical cleaning fluids or organic solvents such as thinner or benzine 1 Turn off the power 2 Unplug the power cord from the wall outlet Remove all the cables from the machine 3 Pull...

Page 151: ...ate down until it clicks DUE215 7 Reload the removed paper into the tray and then push the tray carefully into the machine until it clicks into place DUE220 8 Insert the plug of the power cord into th...

Page 152: ...ccur after cleaning the friction pad contact your sales or service representative If the optional Tray 2 is installed clean its friction pad and paper feed roller in the same way as you did for Tray 1...

Page 153: ...o not use chemical cleaning fluids or organic solvents such as thinner or benzine Do not touch the transfer roller as shown below ECC151 1 Turn off the power 2 Unplug the power cord from the wall outl...

Page 154: ...paper tray with a cloth ECC152 5 Push the metal plate down until it clicks DUE215 6 Reload the removed paper into the tray and then push the tray carefully into the machine until it clicks DUE220 6 Ma...

Page 155: ...if prints are smeared after a paper jam is cleared 8 Clean the registration roller by applying a soft damp cloth while turning it 9 Using both hands carefully push up the front cover until it closes E...

Page 156: ...es Also do not install the machine in places where chemical reactions are likely laboratories etc as doing so will cause the machine to malfunction Ventilation When you use this machine in a confined...

Page 157: ...t the machine during transit Toner might spill inside the machine if the machine is not kept level during transit For more information about moving the machine contact your sales or service representa...

Page 158: ...6 Maintaining the Machine 156...

Page 159: ...t a while Ready This is the default ready message The machine is ready for use No action is required Calibrating The machine is calibrating Wait a while Printing The machine is printing Wait a while P...

Page 160: ...the download fails again contact your sales or service representative Incorrect Print Cart Irregular print cartridge Black Magenta Cyan or Yellow is set Replace the print cartridge to an appropriate o...

Page 161: ...Magenta Cyan or Yellow Replace the print cartridge See page 133 Replacing the Print Cartridge Replace Required Soon Print Cartridge The printer is almost out of toner Black Magenta Cyan or Yellow Prep...

Page 162: ...all the fusing unit correctly Waste Toner Bottle Not Set The waste toner bottle is not installed or not installed correctly Install the waste toner bottle correctly If the error message appears even t...

Page 163: ...use The Alert indicator is lit The printer cannot be used normally Check the error on the control panel The Alert indicator is flashing Toner has nearly run out The Data In indicator is flashing The p...

Page 164: ...accordingly Removing Printing Jams The inside of this machine becomes very hot Do not touch the parts labeled indicating a hot surface Some of this machine s internal components get very hot For this...

Page 165: ...Main unit 1 DUE319 3 2 1 DUE288 2 DUE289 Removing Paper Jams 163...

Page 166: ...3 DUE290 Waste toner bottle ECC168 Paper feed unit DUE320 1 7 Troubleshooting 164...

Page 167: ...inside the machine will cause further jams and possibly damage the machine Paper jam can cause pages to be lost Check your print job for missing pages and reprint any pages that did not print out If p...

Page 168: ...ll the paper downward to remove it Do not pull it upward ECC158 Do not touch the fusing unit ECC157 If you cannot find the jammed paper check for it by pulling down the guide ECC159 7 Troubleshooting...

Page 169: ...mly After closing the cover check that the error is cleared If paper jams inside a tray If paper jams in Tray 1 or 2 follow the procedure below to remove it 1 Pull the front cover open lever and then...

Page 170: ...ont cover until it closes ECC117 When closing the front cover push the upper area of the cover firmly After closing the cover check that the error is cleared Do not pull out the paper tray Tray 1 If p...

Page 171: ...ront cover ECB108 2 1 2 Carefully remove any paper that is jammed under the transfer unit ECC162 If you cannot find the jammed paper look inside the machine 3 Using both hands carefully push up the fr...

Page 172: ...lso confirm that they are not damaged The port connection is not established correctly 1 In the Windows Start menu click Windows System and then Control Panel 2 In the Hardware and Sound category clic...

Page 173: ...rse the top and bottom of the paper and put it back in the tray Paper jams occur frequently If there are gaps between the paper and the side or end fences of the paper tray or the paper guides of the...

Page 174: ...r when there is none left in the tray Paper gets wrinkles Paper is damp Use paper that has been stored properly See page 40 Supported Paper Paper is too thin See page 40 Supported Paper If there are g...

Page 175: ...er size See page 26 Loading Paper Images are printed diagonally to the pages DAC572 If there are gaps between the paper and the side or end fences of the paper tray or the paper guides of the bypass t...

Page 176: ...ver matches the type of paper loaded See page 38 Specifying Paper Type and Paper Size Using the Printer Driver A non genuine print cartridge is being used Refilled or non genuine print cartridge reduc...

Page 177: ...lect Raster in the Graphics Mode list When printing graphics the output and the screen are different To print accurately specify the printer driver setting to print without using the graphics command...

Page 178: ...ar Change the dithering settings on the printer driver For details about the dithering settings see the printer driver Help If the problem persists specify the settings of the application in which the...

Page 179: ...elete an existing Locked Print file For details see page 63 Printing Confidential Documents Even if the machine cannot store any more Locked Print files the machine holds the new Locked Print file for...

Page 180: ...such data Changing the settings with printer driver may help to speed up printing See the printer driver Help The data is so large or complex that it takes a long time to be processed If the Data In...

Page 181: ...On is selected for Economy Color on the Print Quality tab in the printer driver s dialog box See the printer driver Help Turn off the main power and then turn it back on If the color still appears dif...

Page 182: ...ge X X indicates the toner color appears on the screen replace the indicated print cartridge Condensation may have occurred If rapid change in temperature or humidity occurs use this machine only afte...

Page 183: ...ppear on prints turn the printer off wait a few moments and then turn it back on again Then perform the print job again The print color is different from the color specified If a specific color is mis...

Page 184: ...Control Panel White streaks or color streaks appear Toner is almost empty If an error message appears on the control panel replace the print cartridge of the color indicated See page 133 Replacing th...

Page 185: ...re shiny or glossy when created as a mixture of cyan magenta yellow Only when using PostScript 3 Select Black by K for Gray Reproduction in the printer driver s dialog box See the printer driver Help...

Page 186: ...size prints See page 13 Guide to Components Select Curl Prevented in Curl Prevention Mode under System Settings The printed paper is curled Load the paper upside down in the paper tray If the paper cu...

Page 187: ...int The machine is receiving data If the Data In indicator is flashing the machine is receiving data Wait for a while Pages are not printed The interface cable is not connected correctly Reconnect the...

Page 188: ...n the operating system you are using 1 On the Start menu select Control Panel under Windows System 2 Click View devices and printers 3 Click the machine s icon and then click See what s printing 4 Cli...

Page 189: ...OK key 5 Press the or key to select DHCP and then press the OK key 6 Press the or key to select Active to automatically obtain the IP address or Inactive to specify the IP address manually If you hav...

Page 190: ...ly If you have selected Active proceed to Step 14 7 Press the or key to select Manual Config Address and then press the OK key 8 Press the or key to select Manual Config Address and then press the OK...

Page 191: ...nd encryption key The SSID and Encryption key for the router access point may be printed on a label affixed to the router access point For details about the SSID and Encryption key refer to the router...

Page 192: ...can enter either 8 to 63 ASCII characters 0x20 0x7e or 64 hexadecimal digits 0 9 A F a f To go to the next characters press the OK key Press the Back key to clear all characters Press the key to dele...

Page 193: ...ing correctly 2 Press the Menu key ECB202 3 Press the or key to select Network Settings and then press the OK key 4 Enter the administrator password 5 Press the or key to select Wireless Wi Fi and the...

Page 194: ...eturn to the initial screen Connection has failed Press the OK key to return to the screen displayed in Step 15 Check the configuration for the router access point then try the connection again Using...

Page 195: ...ireless Wi Fi and then press the OK key 15 Press the or key to select WPS and then press the OK key 16 Press the or key to select PIN and then press the OK key 17 Press or key to select Connect and th...

Page 196: ...8 Configuring Network Settings 194...

Page 197: ...control panel and then access Web Image Monitor For details about specifying the IPsec settings using Web Image Monitor seepage 92 Using Web Image Monitor Encryption and Authentication by IPsec IPsec...

Page 198: ...ems use the term Compliance in place of Authentication Security Association This machine uses encryption key exchange as the key setting method With this method agreements such as the IPsec algorithm...

Page 199: ...access Web Image Monitor For details about disabling IPsec using the control panel see page 71 Admin Tools Specifying Encryption Key Exchange Settings This function is available only when an administ...

Page 200: ...tivate the default response rule check box and then click Next 7 Select Edit properties and then click Finish 8 In the General tab click Settings 9 In Authenticate and generate a new key after every e...

Page 201: ...tion ESP and configure the following settings Set the value of Integrity algorithm to the same value as the Authentication Algorithm for ESP specified on the machine Set the value of Encryption algori...

Page 202: ...n click OK twice The new IP security policy IPsec settings is specified 40 Click IP Security Policies on Local Computer 41 Select the security policy that you have just created right click on it and t...

Page 203: ...If this cartridge is not initially used the following problems may occur Replace Required Soon Print Cartridge XX will be displayed before the toner runs out Replacement Required Print Cartridge XX w...

Page 204: ...pecifications Item Description Configuration Desktop Print process Laser electrostatic transfer Maximum paper size for printing Legal 81 2 14 inches Warm up time 23 C 71 6 F 20 seconds or less Paper s...

Page 205: ...ff and the power cord is plugged into an outlet 1 W or less Maximum 1300 W or less Ready 30 5 W During printing Color 461 W B W 420 W Noise emission Sound power level Stand by 29 4 dB A During printin...

Page 206: ...25 pages per minute Simplex Letter 13 5 pages per minute Duplex Letter Resolution 600 600 dpi First print speed 10 seconds or less Interface Ethernet 10BASE T 100BASE TX USB 2 0 Wi Fi Printer languag...

Page 207: ...ill become impossible For easy replacement we recommend you purchase and store extra print cartridges The actual number of printable pages varies depending on the image volume and density number of pa...

Page 208: ...actual number of printable pages varies depending on the image volume and density number of pages printed at a time paper type and paper size used and environmental conditions such as temperature and...

Page 209: ...ent and human health which could otherwise result from inappropriate handling Recycling of products helps to conserve natural resources and protect the environment For more detailed information on col...

Page 210: ...electronic products but also batteries and accumulators Please dispose of them correctly at your local community waste collection recycling centre Environmental Advice for Users mainly Europe Users i...

Page 211: ...tricity costs by switching to Ready mode after it prints the last page If required it can immediately print again from this mode If no additional prints are required and a specified period of time pas...

Page 212: ...rial special handling may apply See www dtsc ca gov hazardouswaste perchlorate Notes to users in the United States of America FCC Rules Note This equipment has been tested and found to comply with the...

Page 213: ...atically discontinues transmission in case of either absence of information to transmit or operational failure Federal Communication Commission FCC Radiation Exposure Statement This EUT is compliance...

Page 214: ...anadiens d appareils sans fil Le pr sent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autoris e aux deux conditions suivantes...

Page 215: ...ine automatically enters Energy Saver mode The machine recovers from Energy Saver mode when it receives a print job or when any key is pressed Energy Saver mode 1 The machine enters Energy Saver mode...

Page 216: ...itions and environment of the machine 2 Achieves ENERGY STAR energy savings product fully qualifies when packaged with or used with a duplex tray and the duplex function is enabled as an option For de...

Page 217: ...t is a registered trademark of Red Hat Inc Wi Fi and Wi Fi Direct are registered trademarks of Wi Fi Alliance The proper names of Internet Explorer 10 and 11 are as follows Internet Explorer 10 Intern...

Page 218: ...crosoft Windows Server 2019 Essentials Microsoft Windows Server 2019 Standard The product names of Windows Server 2022 are as follows Microsoft Windows Server 2022 Datacenter Azure Edition Microsoft W...

Page 219: ...fault settings 129 Disclaimer 9 DNS setting 111 Duplex 98 E E mail notification 1 112 E mail notification 2 112 Economy Color Prints 97 Encryption 195 Encryption key exchange 197 Energy saver mode 131...

Page 220: ...ing on envelopes 32 Specifications 204 Print area 51 Print cartridge 133 205 Print counter 96 Print functions 66 Print output functions 67 Print quality functions 66 Printer settings 73 Priority tray...

Page 221: ...reen 157 Other problems 170 171 174 177 185 U User code 107 User restriction 10 W Waste toner bottle 138 206 Web Image Monitor 92 What you can do with this machine Printer function 53 Wireless LAN set...

Page 222: ...MEMO 220 EN GB EN US EN AU M0EN 8504A...

Page 223: ......

Page 224: ...EN GB EN US EN AU M0EN 8504A 2021 2022 Ricoh Co Ltd...

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Summary of Contents for P C311W

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Ricoh P C311W, User Manual, Page: 172 / 224

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Summary of Contents for P C311W

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