Ricoh M156, Service Manual

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Troubleshooting
M156/M157/M176/M177 6-18 SM
FAX error code
When an error code appears on the fax journal or transmission status report, see the below table.
*X indicates a number in an error code that appear differently depending on a specific situation.
FAX error code Cause/Solution
1XXX11
An original has been jammed inside the ADF while sending a fax
in Immediate Transmission mode.

Remove jammed originals, and then place them again.

Check the originals are suitable for scanning.
1XXX21
The line could not be connected correctly.

Confirm that the telephone line is properly connected to the
machine.

Disconnect the telephone line from the machine, and
connect a standard telephone in its place. Confirm that you
can make calls using the telephone. If you cannot make calls
this way, contact your telephone company.
1XXX22 to 1XXX23
Dial fails when trying to send faxes.

Confirm that the fax number you dialed is correct.

Confirm that the destination is a fax machine.

Confirm that the line is not busy.

You may need to insert a pause between dial digits. Press
the [Pause/Redial] key after, for example, the area code.

Confirm that [PSTN / PBX] under [Admin. Tools] is set
properly for your connection method to the telephone
network.
1XXX32 to 1XXX84
An error occurred while receiving a fax.

Confirm that the telephone line is properly connected to the
machine.

Disconnect the telephone line from the machine, and
connect a standard telephone in its place. Confirm that you
can make calls using the telephone. If you cannot make calls
this way, contact your telephone company.