Ricoh M156 Service Manual Download Page 126

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Jam Detection

M156/M157/M176/M177

6-10

6.3.2 JAM MESSAGE LIST

Here is a list of common jam messages, a description of the causes.

See the drawing shown above to check the sensor location.

Paper Jam

Related to jam code

Jam message

Cause

Sensor

Misfeed: Paper Tray

Paper does not reach

registration sensor (bypass

tray)

Registration sensor [1]

Misfeed: Tray 1

Paper does not reach

registration sensor (tray1)

Registration sensor [1]

Misfeed: Dup. Unit Remove

Paper

Paper does not reach

registration sensor (duplex

feed tray)

Registration sensor [1]

Paper does not reach

duplex entry sensor

Relay sensor [5]

Paper does not reach

duplex exit sensor

Inverter sensor [3]

Internal Misfeed

Paper stayed on registration

sensor

Registration sensor [1]

Paper does not reach exit

sensor

Paper exit sensor [4]

Misfeed: Stnd. Tray

Paper stayed on exit sensor Paper exit sensor [4]

Related to jam at initialization

Jam message

Cause

Internal Misfeed

Registration sensor [1]

Misfeed: Stnd. Tray

Paper exit sensor [4]

Misfeed: Dup. Unit Remove Paper

Relay sensor [5]

Summary of Contents for M156

Page 1: ...M156 M157 M176 M177 SERVICE MANUAL ...

Page 2: ...SION OF RICOH AMERICAS CORPORATION All product names domain names or product illustrations including desktop images used in this document are trademarks registered trademarks or the property of their respective companies They are used throughout this book in an informational or editorial fashion only and for the benefit of such companies No such use or the use of any trade name or web site is inte...

Page 3: ...ation Users of this manual should be either service trained or certified by successfully completing a Ricoh Technical Training Program Untrained and uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury damage to property or loss of warranty protection Ricoh Americas Corporation WARNING ...

Page 4: ...NY LANIER RICOH SAVIN M156 SP 311FN SP 311FN SP 311FN M157 SP 311SFNw SP 311SFNw SP 311SFNw M176 SP 310FN SP 310FN SP 310FN M177 SP 310FNw SP 310FNw SP 310FNw DOCUMENTATION HISTORY REV NO DATE COMMENTS 09 2013 Original Printing ...

Page 5: ...E QUALITY SETTINGS 2 1 Environment 2 1 2 1 2 MOVING AND TRANSPORTING THE MACHINE 2 1 3 PREVENTIVE MAINTENANCE 3 1 3 1 PREVENTIVE MAINTENANCE TABLES 3 1 3 2 IMAGE QUALITY STANDARDS 3 2 3 3 PAPER TRANSFER QUALITY STANDARDS 3 3 3 4 PM PARTS SETTINGS 3 4 3 4 1 PM PARTS 3 4 3 5 PREPARATION FOR PM 3 5 3 5 1 YIELD COUNTER 3 5 Counter Reset 3 5 3 6 CLEANING POINTS 3 6 4 REPLACEMENT AND ADJUSTMENT 4 1 4 1 ...

Page 6: ...4 6 1 CAUTION DECAL LOCATIONS 4 18 4 6 2 LASER UNIT 4 19 4 6 3 POLYGON MIRROR MOTOR 4 20 4 7 PAPER FEED 4 21 4 7 1 PAPER FEED ROLLER 4 21 After installing a new paper feed roller 4 21 4 7 2 FRICTION PAD 4 22 When reinstalling the friction pad do it in this order 4 22 4 7 3 PAPER END SENSOR 4 22 4 7 4 BY PASS FEED ROLLER 4 23 4 7 5 BY PASS FEED ROLLER FRICTION PAD 4 24 4 7 6 BY PASS FEED SENSOR 4 2...

Page 7: ...OTOR 4 43 4 10 2 DRIVE UNIT 4 43 4 10 3 DUPLEX MOTOR 4 44 4 11 ELECTRICAL COMPONENTS 4 45 4 11 1 LAYOUT OF PC BOARDS 4 45 4 11 2 MAIN BOARD 4 46 When installing the new main board 4 46 EEPROM 4 47 4 11 3 FCU 4 48 4 11 4 PSU 4 48 4 11 5 HVP 4 51 4 11 6 CHARGE TERMINAL CASE 4 52 4 11 7 COOLING FAN 4 53 4 11 8 SPEAKER 4 53 4 11 9 WIRELESS LAN BOARD FOR M157 M177 4 54 4 12 DUPLEX 4 55 4 12 1 RELAY SEN...

Page 8: ...OF REPORTS 5 20 5 2 3 TEST PAGE 5 20 To Print the Test Page 5 20 5 2 4 TEST PATTERN PRINTING 5 21 To Print the Test Pattern 5 21 5 3 UPDATING THE FIRMWARE 5 22 5 3 1 CHECKING THE MACHINE FIRMWARE VERSION 5 22 5 3 2 UPDATING THE MAIN FIRMWARE 5 22 Procedure 5 22 5 3 3 UPDATING THE BOOT LOADER FIRMWARE 5 23 5 3 4 UPDATING FAILURE 5 24 5 3 5 FW UPDATE TOOL MESSAGES 5 24 FW Update Tool Messages Inform...

Page 9: ...OBLEMS 6 13 6 5 1 DARK LINES IN HALFTONE AREAS AT 75MM INTERVALS 6 13 6 6 TROUBLESHOOTING 6 14 6 6 1 JAM PAPER FEED PROBLEM 6 14 6 6 2 IMAGE QUALITY PROBLEM 6 16 6 6 3 FAX PROBLEM 6 17 FAX error code 6 18 6 6 4 OTHER PROBLEM 6 19 7 ENERGY SAVE 7 1 7 1 ENERGY SAVE 7 1 7 1 1 ENERGY SAVER MODES 7 1 Timer Settings 7 1 Return to Stand by Mode 7 2 Recommendation 7 2 7 2 PAPER SAVE 7 3 7 2 1 EFFECTIVENES...

Page 10: ...me extremely hot while the machine is operating Be careful to avoid touching those components with your bare hands Health Safety Conditions Toner is non toxic but if you get either of them in your eyes by accident it may cause temporary eye discomfort Try to remove with eye drops or flush with water as first aid If unsuccessful get medical attention Observance of Electrical Safety Standards The ma...

Page 11: ...he eyes with cold running water or eye wash If there are signs of irritation or other problems seek medical attention If toner is swallowed drink a large amount of cold water to dilute the ingested toner If there are signs of any problem seek medical attention If toner spills on clothing wash the affected area immediately with soap and cold water Never use hot water Hot water can cause toner to se...

Page 12: ...er subsystems to the factory or service depot when replacement of the optical subsystem is required Use of controls or adjustment or performance of procedures other than those specified in this manual may result in hazardous radiation exposure Turn off the main switch before attempting any of the procedures in the Laser Optics Housing Unit section Laser beams can seriously damage your eyes CAUTION...

Page 13: ...ms Incorporated PCL is a registered trademark of Hewlett Packard Company Ethernet is a registered trademark of Xerox Corporation PowerPC is a registered trademark of International Business Machines Corporation Other product names used herein are for identification purposes only and may be trademarks of their respective companies We disclaim any and all rights involved with those marks ...

Page 14: ...PRODUCT INFORMATION REVISION HISTORY Page Date Added Updated New None ...

Page 15: ...EW 1 1 1 COMPONENT LAYOUT 1 Laser unit 9 Friction pad 2 Quenching lamp 10 Transfer roller 3 Cartridge AIO type 11 Paper Tray 4 Development roller 12 Fusing Unit 5 Registration roller 13 Pressure Roller 6 By pass feed roller 14 Paper exit roller 7 By pass feed tray 15 Hot Roller 8 Paper feed roller 16 Drum ...

Page 16: ...duct Overview M156 M157 M176 M177 1 2 SM 1 1 2 PAPER PATH A Duplex section B Standard paper tray unit 1 1 3 DRIVE LAYOUT 1 Duplex Motor 4 Relay Clutch 2 Main Motor 5 Paper Feed Clutch 3 Registration Clutch ...

Page 17: ...E CODES AND PERIPHERALS CONFIGURATION 1 2 1 MAIN FRAME Item Machine Code Duplex Optional Tray PCL PS Wireless LAN Remarks SP 310SFN M176 Auto N A Yes N A N A NEW SP 310SFN w M177 Auto N A Yes N A Yes NEW SP 311SFN M156 Auto N A Yes N A N A NEW SP 311SFN w M157 Auto N A Yes N A Yes NEW NA Not Available ...

Page 18: ...Specifications M156 M157 M176 M177 1 4 SM 1 3 SPECIFICATIONS See Appendices for the following information General Specifications Supported Paper Sizes Software Accessories ...

Page 19: ...INSTALLATION REVISION HISTORY Page Date Added Updated New None ...

Page 20: ...tilation 3 times hr person 5 Do not install the machine at locations over the following heights above sea level All areas 2 000 m 6 562 ft 6 Atmospheric pressure more than 740 hPa 2 1 2 MOVING AND TRANSPORTING THE MACHINE It is dangerous to handle the power cord plug with wet hands Doing so could result in electric shock Unplug the power cord from the wall outlet before you move the machine While ...

Page 21: ...r Close all covers and trays including the front cover and bypass tray If optional paper feed units are attached remove them from the printer and move them separately Be sure to place the printer on a smooth and stable place Keep the printer level and carry it carefully taking care not to jolt or tip it Rough handling may cause a malfunction or damage the hard disk or memory resulting in loss of s...

Page 22: ...PREVENTIVE MAINTENANCE REVISION HISTORY Page Date Added Updated New None ...

Page 23: ...Preventive Maintenance Tables SM 3 1 M156 M157 M176 M177 Preventive Maintenance 3 PREVENTIVE MAINTENANCE 3 1 PREVENTIVE MAINTENANCE TABLES There are no PM parts in this machine ...

Page 24: ... Envelopes The standard print area of a sheet is the area enclosed by margins of 4 2 mm from all sides of the sheet Envelopes The 15mm excluding the flap portion from the rear end tip of the sheet except for the region of the left and right ends 10mm Except Envelopes Envelopes Magnification Error 0 75 or less Except when duplexing ...

Page 25: ...Vertical Office All Environments 0 1 5mm Sub Scan Direction Scale Skew Single Side 1 0mm 100mm or less Less than B5 SEF tray 1 1 0mm 200mm or less B5 SEF or more tray 1 1 0mm 50mm or less Bypass tray Duplex 1 0mm 100mm or less Less than B5 SEF 1 0mm 100mm or less B5 SEF or more Except if the paper is longer than 432mm These standards are determined using the standard paper with the standard condit...

Page 26: ...d in cases where their yield is near however given the APV Average Printer Volume for this product these yield parts 1 are expected to outlast the working life of the machine 1 Yield Parts Parts whose expected yield is longer than the machine lifetime when taking into consideration the machine s APV Description Expected Yield Q ty unit Paper Feed Roller 120 K prints 1 Transfer Roller 120 K prints ...

Page 27: ...ys Fuser life end notice Transfer roller life end notice or Life End of Paper Feed Roller Unit when one of these counters reaches its yield Counter Reset The process below shows how to reset the yield counters 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press the OK key 3 Select Reset Fuser Unit Reset Transfer Unit or Reset Paper Feed Rol Life and then press the OK key 4 Pres...

Page 28: ...tem Performer Interval Remarks DF exposure glass User Each visit 90K image equivalency Carry out if streaks occur when using the ADF Scanner exposure glass User Each visit 90K image equivalency Carry out if contamination occurs in the image because of a dirty glass ...

Page 29: ...REPLACEMENT AND ADJUSTMENT REVISION HISTORY Page Date Added Updated New None ...

Page 30: ...e are printer jobs in the machine print out all jobs in the printer buffer Turn off the main power switch and unplug the machine before you do the procedures in this section 4 2 SPECIAL TOOLS PC Windows XP Vista 7 8 Windows Server 2003 2003 R2 2008 2008 R2 2012 USB or network cable A computer is necessary to update the firmware ...

Page 31: ...RONT COVER 1 Pull out the standard paper tray A 2 Two tabs A 3 Pull out the bypass tray B 4 Open the front cover A To open the front cover push the cover release button B and carefully pull the cover forward and open it hinges downward 5 Push the right hinge A to release ...

Page 32: ...R 1 Front cover page 4 2 Front Cover 2 Remove two screws A on the front side of the left cover 3 Pull the front upper part A of the left cover to release the hooks The outside of the cover has marks indicating the position of the hooks 4 Pull the rear upper part A of the left cover to release the hooks ...

Page 33: ...g the position of the hooks 5 Pull the front bottom part of the left cover A to release the hooks The outside of the cover has marks indicating the position of the hooks 6 Left cover A There are many hooks and tabs inside the left cover Before removing the left cover see the photos below ...

Page 34: ...Exterior Covers SM 4 5 M156 M157 M176 M177 Replacement and Adjustment 4 3 3 REAR COVER 1 Open the rear cover A 2 Slide the shaft B in the direction of the blue arrow and remove the rear cover A ...

Page 35: ...er page 4 2 Front Cover 2 Rear cover page 4 5 Rear Cover 3 Right cover A x 3 hook at arrow mark The outside of the cover has marks indicating the position of the hooks There are many hooks and tabs inside the right cover Before removing the right cover see the photos below ...

Page 36: ... 4 8 Scanner Unit 6 Top cover A x 1 x 5 For M157 M177 x 2 x 5 When installing the top cover When re installing the top cover always verify that the two paperweights A are lifted If they are not lifted to fit into the paper slot the paperweights A could be damaged Make sure that these paperweights A can be moved smoothly up and down after installing the top cover If these paperweights do not move s...

Page 37: ... Front Cover 2 Left cover page 4 3 Left Cover 3 Rear cover page 4 5 Rear Cover 4 Open the scanner unit A in the direction of the blue arrow 5 Disconnect the three harnesses flat cable x 2 and ground wire ground screw x 1 x 5 x 1 6 Remove the scanner Unit A as shown below hook spring x 1 stopper x 1 ...

Page 38: ...Scanner Unit SM 4 9 M156 M157 M176 M177 Replacement and Adjustment 4 4 2 OPERATION PANEL 1 Scanner unit page 4 8 Scanner Unit 2 Turn the scanner unit over 3 Operation panel A x 2 hooks x 1 ...

Page 39: ... M177 4 10 SM 4 5 ADF 4 5 1 ADF UNIT 1 Scanner unit page 4 8 Scanner Unit 2 Open the ADF unit A and remove it in the direction of the blue arrow hooks 4 5 2 ORIGINAL TRAY 1 Open the Original tray A and remove it Two tabs ...

Page 40: ...ADF SM 4 11 M156 M157 M176 M177 Replacement and Adjustment 4 5 3 ADF PICK UP ROLLER 1 Open the ADF top cover A 2 ADF feed unit B tab 3 ADF pick up roller A ...

Page 41: ...M156 M157 M176 M177 4 12 SM 4 5 4 ADF FEED ROLLER 1 ADF feed unit page 4 11 ADF Pick Up Roller 2 ADF Feed roller A 4 5 5 ADF SEPARATION PAD 1 Open the ADF top cover 2 ADF separation pad A 2 hooks spring x 1 ...

Page 42: ...cement and Adjustment 4 5 6 ADF FRONT COVER 1 ADF unit page 4 10 ADF Unit 2 Turn the ADF unit over 3 ADF front cover A x 3 There are many hooks and tabs inside the ADF front cover A Before removing the ADF front cover see the photos below ...

Page 43: ...77 4 14 SM 4 5 7 ADF REAR COVER 1 ADF unit page 4 10 ADF Unit 2 Turn the ADF unit over 3 ADF rear cover A x 1 There are many hooks and tabs inside the ADF rear cover A Before removing the ADF rear cover see the photos below ...

Page 44: ...F unit page 4 10 ADF Unit 2 ADF front cover page 4 13 ADF Front Cover 3 ADF rear cover page 4 14 ADF Rear Cover 4 Remove the ADF drive unit A while the ADF top cover B remains closed x 2 5 ADF motor assembly A x 2 ground screw x 1 x 1 ground plate discharge brush 6 ADF motor A x 2 ...

Page 45: ...F drive unit page 4 15 ADF Motor 2 Open the ADF Top Cover A and remove it two tabs 4 5 10 DOCUMENT SENSOR 1 ADF drive unit page 4 15 ADF Motor 2 Turn the ADF drive unit over 3 Pressure plate A 4 hooks 2 springs 4 Lower guide A x 3 ground plate 6 hooks 2 tabs ...

Page 46: ...7 M156 M157 M176 M177 Replacement and Adjustment 5 Document sensor A 4 hooks x 1 4 5 11 ADF FEED SENSOR 1 ADF drive unit page 4 15 ADF Motor 2 Lower guide page 4 16 Document Sensor 3 ADF feed sensor A 4 hooks x 1 ...

Page 47: ...ously damage your eyes 4 6 1 CAUTION DECAL LOCATIONS A caution decal is attached as shown below Be sure to turn off the main switch and disconnect the power plug from the power outlet before beginning any disassembly or adjustment of the laser unit This machine uses a class IIIB laser beam with a wavelength of 648 to 663 nm and an output of 9 mW The laser can cause serious eye injury ...

Page 48: ...t 4 6 2 LASER UNIT 1 Front cover page 4 2 Front Cover 2 Rear cover page 4 5 Rear Cover 3 Left cover page 4 3 Left Cover 4 Right cover page 4 6 Right Cover 5 Scanner unit page 4 8 Scanner Unit 6 Top cover page 4 7 Top Cover 7 Laser unit A x 3 ground screw x 3 x 2 x 2 ...

Page 49: ...main switch and unplug the machine before attempting any of the procedures in this section Laser beams can seriously damage your eyes 1 Top cover page 4 7 Top Cover 2 Polygon mirror cover A x 2 3 Polygon mirror motor A x 4 x 1 Never touch the surface of the mirror with bare hands ...

Page 50: ... facing down resting on the table 5 Slide the paper feed shaft A to the left side x 2 6 Slide the paper feed roller B to the right side and remove it hook After installing a new paper feed roller 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press the OK key 3 Select Reset Paper Feed Rol Life and then press the OK key 4 Press the left key Execute of the Selection keys 5 Exit th...

Page 51: ...d do it in this order 1 Replace the spring 2 Insert the right side of the friction pad first followed by the left side 3 Gently push the friction pad down into the slot and then pull forward very slightly 4 7 3 PAPER END SENSOR 1 Pull out the standard paper tray 2 Front cover page 4 2 Front Cover 3 AIO 4 Set the machine with the rear side facing down resting on the table 5 Paper end sensor A 3 hoo...

Page 52: ...ght cover page 4 6 Right Cover 4 Pull out the paper tray 5 By pass lower guide plate A x 4 x 2 x 2 Reinstall the by pass lower guide plate A while pressing the spring B Be careful that the spring B and the ground plate C do not fall inside the machine during reinstallation 6 By pass upper guide plate A 7 By pass solenoid cover by pass solenoid B x 1 8 Gear C hook ...

Page 53: ...s feed roller shaft A to the left side and remove it 10 Remove the metal cover B from the by pass feed roller C 4 7 5 BY PASS FEED ROLLER FRICTION PAD 1 By pass feed roller page 4 23 By pass Feed Roller 2 By pass feed roller friction pad A 2 hooks spring x 1 ...

Page 54: ...cement and Adjustment 4 7 6 BY PASS FEED SENSOR 1 Front cover page 4 2 Front Cover 2 Right cover page 4 6 Right Cover 3 By pass feed sensor A 3 hooks x 1 4 7 7 PAPER FEED CLUTCH 1 Drive unit page 4 43 Drive Unit 2 Paper feed clutch A x 1 x 1 x 1 ...

Page 55: ...Paper Feed M156 M157 M176 M177 4 26 SM 4 7 8 RELAY CLUTCH 1 Drive unit page 4 43 Drive Unit 2 Relay clutch A x 1 4 7 9 REGISTRATION CLUTCH 1 Drive unit page 4 43 Drive Unit 2 Registration clutch A x 1 ...

Page 56: ...r page 4 7 Top Cover 5 Fusing Unit page 4 34 Fusing Unit 6 PSU HVP unit page 4 48 PSU 7 By pass lower guide plate page 4 23 By pass Feed Roller 8 Paper feed clutch page 4 25 Paper Feed Clutch 9 Relay clutch page 4 26 Relay Clutch 10 Registration clutch page 4 26 Registration Clutch 11 Heat insulating plate A x 2 12 Duplex motor base A x 4 13 Exit roller base A x 2 4 tabs ...

Page 57: ...Paper Feed M156 M157 M176 M177 4 28 SM 14 Imaging unit base A x 4 x 1 x 3 15 Registration unit A x 8 x 3 16 Upper guide plate A 2 hooks ...

Page 58: ...Paper Feed SM 4 29 M156 M157 M176 M177 Replacement and Adjustment 17 Remove the Registration roller follower A as shown below spring x 2 plastic parts x 2 18 Registration roller drive A x 2 bushing x 2 ...

Page 59: ...Paper Feed M156 M157 M176 M177 4 30 SM 4 7 11 REGISTRATION SENSOR 1 Registration unit page 4 27 Registration Roller 2 Turn the registration unit over 3 Registration sensor A x 1 3 hooks ...

Page 60: ...ve the bushing x 2 spring x 2 gear x 1 collar x 1 from the transfer roller Do not touch the transfer roller surface when reinstalling the new transfer roller After installing a new transfer roller 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press OK key 3 Select Reset Transfer Unit and then press OK key 4 Press the left key Execute of the Selection keys 5 Exit the Maintenance...

Page 61: ...Image Transfer M156 M157 M176 M177 4 32 SM 4 8 2 TONER END SENSOR 1 Left cover page 4 3 Left Cover 2 Drive unit page 4 43 Drive Unit 3 Toner end sensor A 4hooks ...

Page 62: ...157 M176 M177 Replacement and Adjustment 4 8 3 QUENCHING LAMP 1 Front cover page 4 2 Front Cover 2 Top cover page 4 7 Top Cover 3 AIO 4 Quenching lamp with the case A 2 hooks x 1 5 Remove the quenching lamp A from the case hook x 3 ...

Page 63: ...m its power source and allow the fusing unit to cool before removing it 4 9 1 FUSING UNIT 1 Right cover page 4 6 Right Cover 2 Rear cover page 4 5 Rear Cover 3 Release the lock A and then remove the entrance guide B x 1 4 Disconnect the three connectors x 1 5 Pass the cable A through the hole B inside the machine ...

Page 64: ...156 M157 M176 M177 Replacement and Adjustment 6 Fusing unit A x 4 Make sure that the two bushings A remain in position Reinstallation Pass the cable A of the fusing unit through the hole B outside after setting the fusing unit ...

Page 65: ... then press the OK key 3 Select Reset Fuser Unit and then press OK key 4 Press the left key Execute of the Selection keys 5 Exit the Maintenance Mode 4 9 2 THERMOSTAT Do not recycle a thermoswitch that is already opened Safety is not guaranteed if you do this 1 Fusing unit page 4 34 Fusing Unit 2 Fusing upper cover A x 4 3 Thermostat A x 2 ...

Page 66: ...Fusing and Exit SM 4 37 M156 M157 M176 M177 Replacement and Adjustment 4 9 3 THERMISTOR 1 Fusing unit page 4 34 Fusing Unit 2 Fusing upper cover A x 4 3 Fusing front cover A x 2 4 Thermistor A x 1 ...

Page 67: ...Fusing and Exit M156 M157 M176 M177 4 38 SM 4 9 4 FUSING LAMP 1 Fusing Unit page 4 34 Fusing Unit 2 Fusing side covers A x 2 each 3 Turn over the fusing unit 4 Ground wires x 1 each 5 Fusing lamp A ...

Page 68: ... reinstalling the fusing lamp The flat terminal A must be placed on the right side of the fusing unit fusing cable side 4 9 5 HOT ROLLER 1 Fusing lamp page 4 38 Fusing Lamp 2 Brackets A x 2 each 3 Turn over the fusing unit 4 Fusing upper cover A x 4 5 Fusing front cover A x 2 ...

Page 69: ...Exit M156 M157 M176 M177 4 40 SM 6 Fusing entrance guide A x 3 7 Thermistor page 4 37 Thermistor 8 Hot roller stripper pawls page 4 42 Hot Roller Stripper Pawls 9 Ground plates A x 2 each 10 Quenching brush A x 1 ...

Page 70: ... M156 M157 M176 M177 Replacement and Adjustment 11 Hot roller A 12 Remove the C ring x 2 gear x 1 cap x 1 bushing x 2 from the Hot Roller 4 9 6 PRESSURE ROLLER 1 Hot roller page 4 39 Hot Roller 2 Pressure roller A Bearing x 2 ...

Page 71: ...LS 1 Fusing unit page 4 34 Fusing Unit 2 Fusing upper cover page 4 36 Thermostat 3 Metal holders A 1 holder for each pawl x 2 each 4 Hot roller stripper pawls A 1 spring for each pawl 4 9 8 PAPER EXIT SENSOR 1 Rear cover page 4 5 Rear Cover 2 Paper exit sensor A x 1 3 hooks ...

Page 72: ...ement and Adjustment 4 10 DRIVE 4 10 1 MAIN MOTOR 1 Left cover page 4 3 Left Cover 2 Harness guide plate A x 3 x 2 x 1 3 Main motor B x 4 x 1 4 10 2 DRIVE UNIT 1 Left cover page 4 3 Left Cover 2 Main board page 4 46 Main board 3 FCU page 4 48 ...

Page 73: ...Drive M156 M157 M176 M177 4 44 SM FCU 4 Harness guide plate A x 3 x 2 x 1 5 Drive unit B x 5 x 1 x 2 timing belt ...

Page 74: ...Drive SM 4 45 M156 M157 M176 M177 Replacement and Adjustment 4 10 3 DUPLEX MOTOR 1 Left cover page 4 3 Left Cover 2 Top Cover page 4 7 Top Cover 3 Duplex motor A x 2 x 1 x 1 ...

Page 75: ...7 4 46 SM 4 11 ELECTRICAL COMPONENTS When replacing a fuse always use a fuse of the correct rating Never use a fuse with the wrong rating If you do the machine may be damaged 4 11 1 LAYOUT OF PC BOARDS A Main board B FCU behind the Main board ...

Page 76: ...ctors to JRS1 and JRS2 when reinstalling the main board A JRS1 and JRS2 are only used at the factory Do not change the dip switch The dip switch is only for factory use 3 EEPROM A When installing the new main board 1 Remove the EEPROM from the old main board 2 Install it on the new main board after replacing the main board 3 Replace the EEPROM if the EEPROM on the old main board is defective ...

Page 77: ...t procedures for the new EEPROM are included in the page 4 46 Main board replacement procedure Refer to page 4 46 Main board for details Do the following settings after installing a new EEPROM Input the PnP Name Destination in Maintenance Mode Adjust the Registration in Maintenance Mode Input the serial number on the serial number input display after installing the new EEPROM Ask your supervisor a...

Page 78: ...d bracket A x 4 ground screw x 1 3 FCU A x 4 4 11 4 PSU 1 Pull out the standard paper tray 2 Front cover page 4 2 Front Cover 3 Rear cover page 4 5 Rear Cover 4 Left cover page 4 3 Left Cover 5 Right cover page 4 6 Right Cover 6 Main board page 4 46 Main board 7 FCU page 4 48 FCU 8 Drive unit page 4 43 Drive Unit 9 Bracket A x 2 x 1 ...

Page 79: ...isconnect three connectors on the left frame 11 Main power switch bracket A on the right frame x 2 12 Remove the main power cord B as shown below x 2 ground screw x 1 13 Rear lower cover A x 3 14 Release the lock A and then remove the entrance guide B x 1 ...

Page 80: ...77 Replacement and Adjustment 15 Duplex cover A x 2 bushing x 2 16 Set the machine with the front side facing down resting on the table 17 Release the link A x 1 18 Duplex transport guide A x 4 bushing x 4 x 1 gear x 1 19 PSU HVP unit A x 4 x 1 x 1 ...

Page 81: ...Electrical Components M156 M157 M176 M177 4 52 SM 20 PSU A x 4 x 1 4 11 5 HVP 1 PSU HVP unit page 4 48 PSU 2 HVP A x 4 x 1 ...

Page 82: ...M 4 53 M156 M157 M176 M177 Replacement and Adjustment 4 11 6 CHARGE TERMINAL CASE 1 Right cover page 4 6 Right Cover 2 Charge terminal case A with the harness x 2 x 1 2 hooks 3 Harness A x 4 4 Four springs and terminal pins B ...

Page 83: ...11 7 COOLING FAN 1 Right cover page 4 6 Right Cover 2 Top cover page 4 7 Top Cover 3 Cooling fan A x 2 x 1 x 1 Install the cooling fan A with its decal facing the outside of the machine 4 11 8 SPEAKER 1 Left cover page 4 3 Left Cover 2 Speaker A x 2 x 1 ...

Page 84: ...Electrical Components SM 4 55 M156 M157 M176 M177 Replacement and Adjustment 4 11 9 WIRELESS LAN BOARD FOR M157 M177 1 Left cover page 4 3 Left Cover 2 Wireless LAN board A hook x 1 ...

Page 85: ...6 M157 M176 M177 4 56 SM 4 12 DUPLEX 4 12 1 RELAY SENSOR 1 Rear cover page 4 5 Rear Cover 2 Relay sensor A x 1 3 hooks 4 12 2 INVERTER SENSOR 1 Duplex transport guide page 4 48 PSU 2 Inverter sensor A x 1 3 hooks ...

Page 86: ...er registration setting 2 Enter the Maintenance Mode 3 Select Engine Maintenance and then the press OK key 4 Select Registration and then press the OK key 5 Select the item you want to adjust and then press the OK key 6 Press the Up or Down keys to set the registration value mm and then press the OK key Increase the value to shift the print area in the plus direction Decrease to shift in the minus...

Page 87: ...SERVICE TABLES REVISION HISTORY Page Date Added Updated New None ...

Page 88: ...ous Level To go into the next level of an item select an item then press the OK key To return to the previous level of an item press the Escape key Exiting the Maintenance Mode Menu To exit the maintenance mode menu press the Clear Stop or Return key until the Ready display appears Menu List Display Info Model Name Displays the Model Name Depends on Engine Firmware Settings FW Version CTL FW Versi...

Page 89: ...munication is printed Off Default Error On Engine Maintenance PnP Name Do not change this setting Designed for Factory Use 0x00 to 0x7F Adjust Charge Bias Charge bias correction for dirty background 0 OFF Default 1 ON 2 to 255 not available 0 to 255 0 1 step Curl Control Mode Corrects the face curl of paper 0 OFF 28ppm 1 Sets the engine speed at 14ppm after printing 1 minute 2 Sets the engine spee...

Page 90: ...e fusing temperature for plain paper 150 to 190 175 Default 5deg step Recycled Adjusts the fusing temperature for recycled paper 150 to 180 160 Default 5deg step Postcard Adjusts the fusing temperature for postcard 160 to 200 185 Default 5deg step Envelope Adjusts the fusing temperature for envelope 170 to 200 200 Default 5deg step Thin Paper Adjusts the fusing temperature for thin paper 140 to 16...

Page 91: ... 8 to 8 2 Default 1mm step Vert Tray1 Plain Paper Adjusts the amount of paper buckle at the registration roller for each tray and paper type 8 to 8 2 Default 1mm step Vert Tray1 Thick Paper Adjusts the amount of paper buckle at the registration roller for each tray and paper type 8 to 8 0 Default 1mm step Vert Tray1 Thin Paper Adjusts the amount of paper buckle at the registration roller for each ...

Page 92: ...rt when each EM parts yield of this machine is reached On or Off Default SC559 Detection On or Off Default Clear Engine Memory Resets the engine settings stored in the EEPROM to factory default Total Counter Info Engine Counter Displays the total counter Engine EM Counter Info Transfer Roller Time Displays the EM counter Transfer Roller Time Paper Feed Roller Pages Displays the EM counter Paper Fe...

Page 93: ...nformation Kind ID Toner End History Displays the toner cartridge AIO information Toner End History Refill Flag Status Displays the toner cartridge AIO information Refill flag status Unit Print Counter Displays the toner cartridge AIO information Unit Print Counter Motor Rotation Time Displays the main motor rotation time Reset Fuser Unit Clears the EM counter of the fusing unit Reset Paper Feed R...

Page 94: ...o 40 0 12 0 Default 0 1 mm step Vert Tray1 Thin Adjusts the vertical registration of thin paper for tray 1 If the machine settings are reset to the factory defaults this value does not change 40 0 to 40 0 12 0 Default 0 1 mm step Horiz Bypass tray Adjusts the horizontal registration for the bypass tray If the machine settings are reset to the factory defaults this value does not change 40 0 to 40 ...

Page 95: ... in duplex mode If the machine settings are reset to the factory defaults this value does not change 40 0 to 40 0 12 0 Default 0 1 mm step Vert Dups Thick Adjusts the vertical registration of thick paper for the back side in duplex mode If the machine settings are reset to the factory defaults this value does not change 40 0 to 40 0 0 0 Default 0 1 mm step Vert Dup Thin Adjusts the vertical regist...

Page 96: ...sity levels by increasing the number 31 to 155 112 Default 1 step Refill Mode Setting Auto refill mode Do not change this setting Designed for Factory Use Pure refill mode Do not change this setting Designed for Factory Use Scan Maintenance Mono Compression Sets the monochrome compression type for scanning MH Default MR MMR Registration Adjust ADF Main Reg Adjusts the ADF Scan main scan registrati...

Page 97: ...e transmission level 15 to 1 15 Default 1dBm step Cable Equalizer These selectors are used to improve the pass band characteristics of analogue signals on the telephone line 0Km Default 1 8Km 3 6Km 7 2Km Protocol Definition Training Retries This sets the number of training retries to be repeated before automatic fallback 1 Time 2 Times Default 3 Times 4 Times Encoding Sets the compression method f...

Page 98: ...external telephone the machine can detect a CNG signal for the time length specified by this setting 5 Sec Default 10 Sec CNG Cycles Number of CNG cycles to be detected This setting is only effective for FAX TAD mode 1 5 Cycle Default 2 0 Cycle RX Settings Tone Sound Monitoring Determines the period when tones from the line are monitored No Monitoring Up To Phase B Default All TX Phases Stop Clear...

Page 99: ...0 Ms 300 Ms 400 Ms Default Dial Pulse Setting Dial Pulse Type This sets the number of pulses that are generated during dialing N Dialing 0 generates 10 pulses Dialing 9 generates 9 pulses Default N 1 Dialing 0 generates 1 pulses Dialing 9 generates 10 pulses 10 N Dialing 0 generates 10 pulses Dialing 9 generates 1 pulse Tone Signal Settings Tone Signal Transmission T Sets the tone signal transmiss...

Page 100: ...n is set to No detection 3 5 Sec Default 7 0 Sec 10 5 Sec 14 0 Sec Timeout Length This setting sets the time out length for the 1st dial tone detection The machine waits for a dial tone for the specified time and disconnects itself from the line when no dial tone is input 10 Sec Default 15 Sec 20 Sec 30 Sec BT Busy Tone Detection BT Setting DFU Off On BT Busy tone BT Frequency DFU 300 550 Hz 300 6...

Page 101: ...r line connection Automatic Default 4 Points 16 Points Redialing Resend when a communication error occurs Disabled Default Not Disabled First TX Speed Sets the first transmission speed choice before fallback 31200 Bps 33600 Bps Default Symbol Rate This setting limits the transmission speed range in V 34 mode by masking the desired symbol rate s Not Used Default 3429 Sym Sec 3200 Sym Sec 3000 Sym S...

Page 102: ...application counters to factory default After executing initial setup menu starts after power on CTL Maintenance PDL Mode ON PDL Settings is shown Default OFF PDL Settings is hidden FW Update Mode If updating the machine that the LDAP authentication is set execute this mode Execute Return After pressing Execute the display shows Please Restart Machine Turn the machine s main power off and then on ...

Page 103: ...ce Mode Menu To exit the maintenance mode menu press the Clear Stop or Escape key until the Ready display appears Menu List Fax Test Off Hook Test On Hook Executes the on hook test Off Hook Executes the off hook test CED Test Executes the CED test CNG Test 1100 Hz Executes the CNG test ANSam Test Executes the ANSam test Ring Tone Test Executes the ring tone test DTMF Test Tone 0 to 9 Executes the ...

Page 104: ...nal V17 9600 Bps Generates the V17 9600 bps signal V17 7200 Bps Generates the V17 7200 bps signal V29 9600 Bps Generates the V29 9600 bps signal V29 7200 Bps Generates the V29 7200 bps signal V27 4800 Bps Generates the V27 4800 bps signal V27 2400 Bps Generates the V27 2400 bps signal V21 300 Bps Generates the V21 300 bps signal Signal Stop Generates the Stop signal ...

Page 105: ...wn below Check the configuration page when doing machine maintenance To Print the Configuration Page 1 Press the User Tools key 2 Press the Up or Down key to select Print List Report and then press the OK key 3 Press the Up or Down key to select Configuration Page and then press the OK key 4 Press the left key Yes of the Selection keys Configuration page example ...

Page 106: ...lculated as follows Total counter Copier counter Printer counter FAX counter Reports print Application Counters Application counters exist for each individual primary machine function Copier Printer FAX etc and are incremented by the main board each time the board issues a print request for the function in question The application counters is 0 If you select Factory Default in the maintenance mode...

Page 107: ... list with the entries sorted by name Scanner Dest List Prints a list of scan destinations Scanner Journal Prints a scanner journal for the last 100 Scan to E mail Scan to FTP and Scan to Folder transmissions Maintenance Page Prints the maintenance status 5 2 3 TEST PAGE When you check an image problem or other problems it might be necessary to print a test page Follow the test page print procedur...

Page 108: ...rocedure below to print a test pattern To Print the Test Pattern 1 Enter the Maintenance Mode 2 Select Engine Maintenance and then press the OK key 3 Select Test Pattern and then press the OK key 4 The following three test pattern pages Checker flag Grid pattern Trimming pattern are printed Test pattern samples ...

Page 109: ...omparing pre and post update configuration pages allows you to check whether or not the update was successful Follow the procedure carefully and note that it will vary in parts depending on which version of the firmware is currently installed Procedure When updating firmware always disconnect any other cable s than the one being used for the update operation When updating firmware via USB cable fi...

Page 110: ...letion Do not turn off the main power from this point until the update procedure is completed 9 Wait until FW Update Done Please reboot the Machine appears in the firmware update tool window Also check that the update completion message appears on the machine s control panel 10 Turn off the power of the machine and then turn it back on 11 Print a configuration or maintenance page to check the mach...

Page 111: ...mally in most cases the panel display will indicate one of the following two conditions When attempting to restart the machine the LCD panel display indicates Initializing indefinitely In this case the main firmware update has failed The main firmware must be updated again 5 3 5 FW UPDATE TOOL MESSAGES FW Update Tool Messages Information Message for USB update Messages Comment Action USB Upload En...

Page 112: ...is completed Please reboot the machine Message for Network update Messages Comment Action Connecting Connect to MFP Please wait a moment Net Upload End of data Update F W successfully Transmission Time 30 sec Please reboot MFP after panel shows reboot message Net Upload FAIL Cannot open FTP port of MFP before F W file is transmitted Transmission will be canceled if timeout 1 Check network cable co...

Page 113: ...F W update is completed Please reboot the machine FW Update Tool Messages Error Message for USB update Messages Comment Action Machine is not ready Cannot get MFP status form USB status channel before F W file is transmitted Check USB cable connection Check whether the USB Print Driver is available Do not update F W when MFP is still powering up Wrong Model F W file is not matched for current mach...

Page 114: ...Then reboot the Machine F W file has transmitted Polling F W update progress fail Do not reboot engine until Engine Panel display Firmware Update Done Please reboot Then reboot the engine Downloaded file is broken Do NOT use print scan fax and copy function at the same time F W checks the downloaded file And get wrong checksum So stop modifying F W Check the downloaded file is not broken Do not us...

Page 115: ...ther MFP functions are running Please wait until F W update is completed Please wait until other MFP functions are completed FW Update Done Please reboot the Machine F W update is completed Please reboot the machine Machine loses communication Please check FW Update Done Then reboot the Machine F W file has transmitted Polling F W update progress fail Do not reboot engine until Engine Panel displa...

Page 116: ...TROUBLESHOOTING REVISION HISTORY Page Date Added Updated New None ...

Page 117: ... controller waits for the initial settings of the copy engine to take effect and then starts an independent self diagnostic test program The self diagnostic test checks the CPU memory and so on An SC code is displayed if the self diagnostic program detects any malfunction or abnormal condition If it is an error with which the machine can start the machine records it in the System Error Log ...

Page 118: ...ns a locked motor Fusing related SCs To prevent damage to the machine the main machine cannot be operated until the fusing related SC has been reset by a service representative Enter the Engine Maintenance in the Maintenance mode Press Execute in Fuser SC Reset with engine maintenance mode and then turn the main power switch off and on 6 2 2 ENGINE SC SC 2xx Laser Optics Error 202 Polygon motor on...

Page 119: ... from the laser synchronizing detection unit or defective connection Defective laser synchronizing detector Defective LD Defective Main board 1 Check the connectors 2 Replace the laser optics unit 3 Replace the Main board 268 Laser Scanning Unit thermistor error At power on the temperature sensor in the optics unit detected a temperature lower than 30 C for more than 4 sec or It detected a tempera...

Page 120: ...e a main motor lock signal within 2sec after the main motor switched off or The machine detects a main motor lock signal every 100ms for seven times consecutively after the main motor started to rotate stably Overload of Torque load overload Defective main motor Disconnect or defective motor harness 1 Turn the machine s main power off and then on 2 Check or replace the main motor if the torque loa...

Page 121: ...es consecutively or The fusing temperature has not reached 45 C within 9 seconds after the fusing lamp comes ON while the machine is warming up or The fusing unit does not attain reload temperature within 35 s normal temperature or 65 s lower temperature the thermistor output is less than 18 C after the fusing temperature control starts Defective or deformed thermistor Incorrect power supply input...

Page 122: ...r not in the correct position Defective fusing lamp 1 Replace the fusing unit 2 Replace the fusing lamp Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated 547 Zero cross error The zero cross signal is detected three times even though the fusing lamp relay is off when turning on the main ...

Page 123: ...ted only when this function is enabled with Engine Maintenance default OFF Defective fusing unit Defective fusing control 1 Clear this SC to send a command after a jam removal 2 Turn off this function after a jam removal Execute Fuser SC Reset to recover the machine after completing the recovery procedure Otherwise the machine continues to issue this SC code and cannot be operated SC 6xx Communica...

Page 124: ...Service Call M156 M157 M176 M177 6 8 SM 6 2 3 CONTROLLER SC SC 8xx 820 Scan lock error By an unexpected reason the controller error occurred Turn the machine s main power off and then on ...

Page 125: ...leshooting 6 3 JAM DETECTION 6 3 1 JAM SENSOR LAYOUT There are the sensors of the jam detection as shown below Paper Jam 1 Registration Sensor 2 Inverter Sensor 3 Paper Exit Sensor 4 Relay Sensor Original Jam ADF 1 Document Sensor 2 ADF Feed Sensor ...

Page 126: ...ration sensor 1 Misfeed Dup Unit Remove Paper Paper does not reach registration sensor duplex feed tray Registration sensor 1 Paper does not reach duplex entry sensor Relay sensor 5 Paper does not reach duplex exit sensor Inverter sensor 3 Internal Misfeed Paper stayed on registration sensor Registration sensor 1 Paper does not reach exit sensor Paper exit sensor 4 Misfeed Stnd Tray Paper stayed o...

Page 127: ...Jam Detection SM 6 11 M156 M157 M176 M177 Troubleshooting Inverter sensor 3 Original Jam Jam message Cause ADF Original Misfeed ADF Feed sensor 6 8 ...

Page 128: ...s Abnormal image at 29 8 mm intervals Charge roller Abnormal image at 37 7 mm intervals Registration roller Colored spots at 37 9 mm intervals Print cartridge Development roller Abnormal image at 45 8 mm intervals Transfer roller Colored spots at 75 3 mm intervals Print cartridge OPC drum Abnormal image at 94 2 mm intervals Fusing unit Pressure roller Abnormal image at 93 1 mm intervals Fusing uni...

Page 129: ...areas at 75mm intervals This is because low humidity conditions tend to cause variations in light sensitivity across the surface of the drum Selecting On for Low Humidity Mode under System Settings User Tools may help to prevent these lines from appearing When the humidity mode setting is enabled the drum is rotated slightly every 15 minutes This keeps the light sensitivity constant across the ent...

Page 130: ... Paper jams occur frequently There remain pieces of paper in the paper path Poor contact or disconnection of the sensor There is some foreign body in the paper guides of the paper path If there are gaps between the paper and the paper guides adjust the paper guides to remove the gaps Avoid printing on both sides of paper when printing images that contain large solid areas which consume a lot of to...

Page 131: ...n the tray Paper gets wrinkles Deterioration of the hot roller or the pressure roller Paper is damp Use paper that has been stored properly Paper is too thin If there are gaps between the paper and the paper guides adjust the paper guides to remove the gaps The printed paper is curled Load the paper upside down in the paper tray If the paper curl is severe take prints from the output tray more fre...

Page 132: ...on the printed surface is not dry Do not touch printed surfaces immediately after copying Remove freshly printed sheets one by one taking care not to touch printed areas The exposure glass or ADF is dirty Dirty background Replace the print cartridge Adjust with Charge Bias in the Maintenance Mode Vertical black lines The stripper pawls of the fusing Unit are dirty The exposure glass or ADF is dirt...

Page 133: ... delete unnecessary faxes User Tools Fax Features Delete TX Standby File Maximum jobs in memory 5jobs Cannot receive faxes See the solutions provided for errors 2XXX32 to 2XXX84 in the below table Cannot receive faxes even when sending them is possible A print cartridge is empty Replace the print cartridge The paper tray is empty Load paper in the paper tray If fax reception mode is FAX TEL Manual...

Page 134: ...hone in its place Confirm that you can make calls using the telephone If you cannot make calls this way contact your telephone company 1XXX22 to 1XXX23 Dial fails when trying to send faxes Confirm that the fax number you dialed is correct Confirm that the destination is a fax machine Confirm that the line is not busy You may need to insert a pause between dial digits Press the Pause Redial key aft...

Page 135: ... and configure the paper size settings under System Settings accordingly A cover or tray was open Close the cover or tray There was a paper jam Remove the jammed paper A print cartridge was empty Replace the print cartridge The received fax was too large Ask the sender to re send the document in parts as several smaller individual faxes or to send at a lower resolution 6 6 4 OTHER PROBLEM problem ...

Page 136: ...ENERGY SAVE REVISION HISTORY Page Date Added Updated New None ...

Page 137: ...grey in this diagram represents the amount of energy that is saved when the timers are at the default settings If the timers are changed then the energy saved will be different For example if the timers are all set to 240 min the grey area will disappear and no energy is saved before 240 min expires Timer Settings The user can set these timers with User Tools Admin Tools Energy Saver Mode EnergySa...

Page 138: ...er the effects on the environment of extra energy use If it is necessary to change the settings please try to make sure that the Energy Saver Mode 2 Timer is not too long Try with a shorter setting first such as 30 min then go to a longer one such as 60 min if the customer is not satisfied If the timers are all set to the maximum value the machine will not begin saving energy until 240 minutes has...

Page 139: ...IVENESS OF DUPLEX COMBINE FUNCTION Duplexing and the combine functions reduce the amount of paper used This means that less energy overall is used for paper production which improves the environment 1 Duplex Reduce paper volume in half 2 Combine mode Reduce paper volume in half ...

Page 140: ...s on both sides For one duplex page the duplex counter goes up by 1 For a duplex job of a three page original the duplex counter will only increase by 1 even though two sheets are used Total counter This machine has a total sides printed counter only so a duplex print is counted as two not one You can check the total counter in the Maintenance mode or the User Tools Maintenance mode Engine Mainten...

Page 141: ...10 20 20 10 10 20 If combine mode is used the total and duplex counters work in the same way as explained previously The following table shows paper savings and how the counters increase for some simple examples of duplex combine jobs 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter 1 1 1 0 1 2 2 1 1 1 3 3 2 1 2 4 4 2 2 2 5 5 3 2 3 10 10 5 5 5 20 20 10 10 10 ...

Page 142: ...177 7 6 SM Duplex 2 in 1 mode Originals Simplex Sheet used Duplex Sheets used Paper Saved Total counter 1 1 1 0 1 2 2 1 1 1 3 3 1 2 2 4 4 1 3 2 5 5 2 3 3 6 6 2 4 3 7 7 2 5 4 8 8 2 6 4 9 9 3 6 5 10 10 3 7 5 11 11 3 8 6 12 12 3 9 6 ...

Page 143: ...M156 M157 M176 M177 SERVICE MANUAL APPENDICES ...

Page 144: ...1 1 1 GENERAL SPECIFICATIONS 1 1 1 1 2 PRINTER 1 3 1 1 3 COPIER 1 3 1 1 4 SCANNER 1 4 1 1 5 FAX 1 5 Fax transmission and reception 1 5 1 2 SUPPORTED PAPER SIZES 1 7 2 ERROR MESSAGES 2 1 2 1 OVERVIEW 2 1 2 1 1 ERROR MESSAGES LIST 2 1 2 1 2 FAX ERROR CODE 2 9 Fax Error Code Structure 2 9 Fax Error Code Table 2 11 Internet Fax Error Code Table 2 13 ...

Page 145: ...APPENDIX SPECIFICATIONS REVISION HISTORY Page Date Added Updated New None ...

Page 146: ...egal Letter HLT Exective F Foolscap Folio 16K Custom size Min 90 x 148 mm 3 6 x 5 8 Max 216 x 356 mm 8 5 x 14 By pass tray A4 B5 A5 B6 A6 Legal Letter HLT Exective 16K Envelope 10 Monarc C5 C6 DL Custom size Min 90 x 148 mm 3 6 x 5 8 Max 216 x 356 mm 8 5 x 14 Duplex A4 Letter Legal Paper weight Main tray 52 162 g m2 14 43 lb By pass tray 52 162 g m2 14 43 lb ADF Paper weight 52 105 g m2 14 28 lb C...

Page 147: ...ower save mode US EU AP 50 W or less Energy Saver Mode 1 5 0 W or less Energy Saver Mode 2 CH 70 W or less Energy Saver Mode 1 10 W or less Energy Saver Mode 2 Power US 120V 7A 60Hz EU AP 220 240 V 4A 50 60Hz CH 220 240 V 5A 50 60Hz Noise Printing Less than 65 8 dB A Standby Mode 40 dB A Energy Save Mode 40 dB A Warm up time 30 seconds or less 23 C 71 6 F Machine life 5 years 200 000 prints whiche...

Page 148: ...conds or less Duplex print Supported PC interface Ethernet 10 BASE T 100 BASE TX USB 2 0 Wi Fi Network Protocol TCP IP IPP Memory Standard 128MB Operation System Win XP Vista 7 8 server 2003 server 2008 server 2012 32bit 64bit 1 1 3 COPIER 1st copy speed 13 seconds or less A4 at 23 C 71 6 F Maximum original size Flatbed A4 216 x 297mm 8 5 x 11 7 inches ADF A4 216 x 356mm 8 5 x 14 inches Copy Speed...

Page 149: ... the resolution is 600 x 600 dpi 1 step ADF 25 400 When the resolution is 600 x 300 dpi 1 step 1 1 4 SCANNER Scanning Device CIS Resolution CIS 1200 dpi Flatbed 600 x 600 dpi ADF 600 x 300 dpi Gray scale 256 levels Scan modes speed A4 300dpi USB2 0 Flatbed Black White less than 5 sec Gray Scale less than 5 sec Color less than 10 sec ADF Black White less than 5 sec Gray Scale less than 5 sec Color ...

Page 150: ...n Speed 3sec 8 dots per mm x 3 85 line per mm 33 6 kbps MMR ITU T 1 chart Coding system MH MR MMR Contrast control 3 level Light Normal Dark manual setting Document size ADF Width 139 7 to 215 9mm 5 5 to 8 5 ADF Length 139 7 to 355 6mm 5 5 to 14 Flatbed Width 216mm 8 5 Flatbed Length 297mm 11 7 Scanning width Max 215 9 mm 8 5 Printing width Max 215 9 mm 8 5 Gray scale 256 levels Polling type None ...

Page 151: ... or more 8 dots per mm x 3 85 line per mm Memory Backup Yes Flash Memory One touch dial 8 locations Abbreviated dial 200 locations Broadcasting 100 stations Communication source Public switched telephone network PC Fax utility Yes Only Transmission Automatic re dial 5 4 3 2 times after 5 minutes Default 5 times Auto Answer 3 5 rings Default 3 rings LDAP authentication No LDAP address search No ...

Page 152: ...er For bypass tray paper width is indicated C Need to input paper size by operation panel and driver N Not supported Type SEF LEF Size Input Tray Type Standard Tray Duplex Plain Paper A4 SEF 210x297mm A B Y LEF 297x210mm N N N B5 SEF 182x257mm A B N LEF 257x182mm N N N A5 SEF 148x210mm A B N LEF 210x148mm N C N B6 SEF 128x182mm B B N LEF 182x128mm N N N A6 SEF 105x148mm B B N LEF 148x105mm N N N P...

Page 153: ...SEF 8 x 13 B N N Foolscap SEF 8 1 2 x 13 B N N Folio SEF 8 1 4 x 13 B N N 8 Kai SEF 267 x 390mm N N N 16 Kai SEF 195 x 267mm B B N LEF 267 x 195mm N N N Envelope Env 10 SEF 4 1 8 x 9 1 2 N B N Env Monarch SEF 3 7 8 x 7 1 2 N B N Env C6 SEF 114 x 162mm N B N Env C5 SEF 162 x 229mm N B N Env DL SEF 110 x 220mm N B N Custom Width 100 216mm 3 6 x 8 5 90 216mm 3 5 x 8 5 N Length 148 356mm 5 8 x 14 24 1...

Page 154: ...ERROR MESSAGES REVISION HISTORY Page Date Added Updated New None ...

Page 155: ...the user s guide Loading Paper The paper tray did not contain A4 Letter or Legal size paper Load valid size paper in the tray and configure the paper size settings under System Settings accordingly A cover or tray was open Close the cover or tray There was a paper jam Remove the jammed paper See the user s guide Paper Feed Problems A print cartridge was empty Replace the print cartridge See the us...

Page 156: ...aper in the Select Paper setting See the user s guide Copier Features Settings Specify the A4 or Letter size paper for the tray selected for printing copies See the user s guide System Settings Busy Fax transmission could not be completed because the destination s line was busy Wait for a while and send the fax again Cannot Copy This Setting Comb 2 on 1 4 on 1 Combined copying could not be perform...

Page 157: ... Paper Type The paper type set for the document differs from the type of the paper in the indicated tray Press FormFeed to begin printing or press JobReset to cancel the job Connection Failed The line could not be connected correctly Confirm that the telephone line is properly connected to the machine Disconnect the telephone line from the machine and connect a standard telephone in its place Conf...

Page 158: ...e allowed size Fax Job Memory Overflow The number of fax jobs in memory unsent or unprinted faxes has reached maximum so new jobs cannot be stored Wait until pending jobs have been transmitted or printed I Fax POP3 fails Connection to the POP3 server failed Confirm that the network cable is properly connected to the machine Confirm that the network settings such as IP address DNS and POP3 settings...

Page 159: ... Overflow The machine s memory reached capacity while scanning the first page of the original to store a fax job in memory before transmission The machine s memory reached capacity while storing a fax in memory in Memory Transmission mode Resend the fax in parts as several smaller individual faxes or send at a lower resolution Memory Overflow TX Cancel Memory has reached capacity while scanning th...

Page 160: ...etely and then try the operation again On Hook or Stop key The machine has been off hook for an extended period of time Put down the handset or press the Clear Stop key Out of Paper X The indicated tray has run out of paper Load paper to the indicated tray See the user s guide Loading Paper Please Restart Machine The machine needs to be restarted Turn off the power and then turn it back on Print C...

Page 161: ...curred and the fax could not be received correctly If possible contact the sender of the fax and ask them to resend it Scan NW Disconnected A scanned file could not be sent because the Ethernet cable was not connected properly Reconnect the Ethernet cable properly and then try the operation again Scan USB Disconnected The USB cable was disconnected while scanning from a computer Reconnect the USB ...

Page 162: ...for the tray under system settings will be changed See the user s guide Set Original to ADF Cannot use exposure glass with set in Scan Size Scanning could not be performed because the originals were not placed in the ADF even though the machine is set to scan originals larger than A4 Letter size Use the ADF even when scanning A4 Letter or smaller size originals If you need to use the exposure glas...

Page 163: ...te Transmission mode the fax will not be transmitted Try the operation again 2 1 2 FAX ERROR CODE This section describes the dial transmission TX and reception RX error codes that are printed on the TX Report Activity Report Error codes consist of six hexadecimal digits 0 5 Digit 5 indicates Fax Internet Fax and TX RX Digit 5 far left TX or RX 1xxxxx TX Fax 2xxxxx RX Fax 3xxxxx TX Internet Fax 4xx...

Page 164: ...x3xxx V17 nonECM xx4xxx V33 nonECM xx5xxx V34 xx9xxx V27ter ECM xxaxxx V29 ECM xxbxxx V17 ECM xxcxxx V33 ECM Digit 2 MODEM speed xxx1xx 2400 xxx2xx 4800 xxx3xx 7200 xxx4xx 9600 xxx5xx 12000 xxx6xx 14400 xxx7xx 16800 xxx8xx 19200 xxx9xx 21600 xxxaxx 24000 xxxbxx 26400 xxxcxx 28800 xxxdxx 31200 xxxexx 33600 ...

Page 165: ...ry Full during RX xxxx06 Authorized Reception Enable Since received TSI was not match reception was refused xxxx21 Dial failure Connection Fail xxxx22 Dial Fail xxxx23 Redial All Failed xxxx31 Comm Error 1 Phase B Error TX T1 Time Out xxxx32 V8 negotiation Fail xxxx40 Comm Error 1 Phase B Error Retry Out xxxx41 Too many FTT xxxx42 Too many CRP xxxx43 T2 Time Out xxxx44 DCN received xxxx45 Command ...

Page 166: ...D Error Retry Out xxxx61 T2 Time Out xxxx62 DCN received xxxx63 Too many CRP xxxx64 Too many PPR xxxx65 RNR time Out xxxx66 RTN PIN Received EOR ERR DCN xxxx67 Invalid Command Response RX xxxx68 Command Rec Error xxxx69 Resp Rec Error xxxx70 Comm Error 4 Phase E Error Time Out xxxx80 Comm Error 5 Other general Comm Error modem hang up xxxx81 V34 abort received xxxx82 V34 t1 timeout control channel...

Page 167: ...ngs such as IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used 3xxx14 Mail part body Edit error E mail transmission failed Confirm that the network settings such as IP address DNS and SMTP settings have been configured properly make sure that no double byte character is used 3xxx31 Codec error E mail transmission failed Confirm that the n...

Page 168: ...s 4xxx24 Mail part header acquisition error E mail reception failed Ask the sender to check the e mail settings The e mail had an invalid Content Type or an unsupported type of file such as PDF or JPEG was received Ask the sender to check the file type 4xxx25 Mail part body acquisition error E mail reception failed Ask the sender to check the e mail settings 4xxx26 Mail part body acquisition error...

Page 169: ...FF file 4xxx44 TIFF over spec A TIFF file could not be received properly The resolution of the TIFF file was not supported or the width of the TIFF file was A3 or B4 Ask the sender to check the TIFF file 4xxx45 TIFF Form abnormal A TIFF file could not be received properly The format of the TIFF file was other than TIFF S F Ask the sender to check the TIFF file 4xxx46 Memory Overflow The machine me...

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