Ricoh M052, Service Manual

Page: 532 / 661

IFAX Troubleshooting
M381 26 SM
Communication
Route
Item Action [Remarks]
Between e-mail
server and internet
1. E-mail account
on the Server
ƒ
Make sure that the PC can log into the
e-mail server.
ƒ
Check that the account and password
stored in the server are the same as in
the machine.
[Ask the administrator to check.]
2. E-mail server
ƒ
Make sure that the client devices which
have an account in the server can
send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.]
3. Destination
e-mail address
ƒ
Make sure that the e-mail address is
actually used.
ƒ
Check that the e-mail address contains
no incorrect characters such as spaces.
4. Router settings
ƒ
Use the "ping" command to contact the
router.
ƒ
Check that other devices connected to
the router can sent data over the router.
[Ask the administrator of the server to check.]
5. Error message by
e-mail from the
network of the
destination.
ƒ
Check whether e-mail can be sent to
another address on the same network,
using the application e-mail software.
ƒ
Check the error e-mail message.
[Inform the administrator of the LAN.]