Ricoh D009, Service Manual

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Using the Debug Log
SM 5-259 D009/D011/D012/D013
Service
Ta
bles
Management
NCS Network Control Service WebDB
Web Document Box
(Document Server)
The machine is now set to record the debugging information automatically on the HDD (the
target selected with SP5-857-002) for the events that you selected SP5-858and the memory
modules selected with SP5-859.
Please keep the following important points in mind when you are doing this setting:
ƒ Note that the number entries for Keys 1 to 5 are the same for the Copy, Printer, Scanner,
and Web memory modules.
ƒ The initial settings are all zero.
ƒ These settings remain in effect until you change them. Be sure to check all the settings,
especially the settings for Keys 6 to 10. To switch off a key setting, enter a zero for that
key.
ƒ You can select any number of keys from 1 to 10 (or all) by entering the corresponding
4-digit numbers from the table.
ƒ You cannot mix settings for the groups (COPY, PRINTER, etc.) for 006to010. For
example, if you want to create a PRINTER debug log you must select the settings from
the 9 available selections for the “PRINTER” column only.
ƒ One area of the disk is reserved to store the debug log. The size of this area is limited to
4 MB.
Retrieving the Debug Log from the HDD
1. Insert the SD card into service slot of the copier.
2. Enter the SP mode and execute SP5857 009 (Copy HDD to SD Card (Latest 4 MB) to
write the debugging data to the SD card.
ƒ The SD card can hold up to 4MB of data. If the debugging data is larger than
4MB, you can switch to another SD card.
3. Use a card reader to copy the file and send it for analysis to your local Ricoh
representative by email, or just send the SD card by mail.
Recording Errors Manually
Since only SC errors and jams are recorded to the debug log automatically, for any other
errors that occur while the customer engineer is not on site, please instruct customers to
perform the following immediately after occurrence to save the debug data. Such problems