32
6 Troubleshooting
DANGER
Hazardous voltage!
Fatal electric shock when touching live parts.
Always pull out the mains plug before working on the drive!
Malfunction
Possible causes
Remedy
Door does not fully open / close.
Door mechanics have changed.
Closing / opening force is set too low.
End position is set incorrectly.
Have the door checked.
Correct the force settings, see chapter "menu 5 + 6".
Have the end position reset.
After closing, the door opens again slightly.
Door blocks just before reaching the closed position.
End position is set incorrectly.
Remove the obstruction.
Have the end position CLOSE reset.
Drive does not move although the motor is running.
Drive is disengaged.
Re-engage the drive, see chapter "Manually opening or closing the garage door".
Door does not respond to radio transmitter pulses, but
to pulses from push buttons or other pulse generators.
Radio transmitter battery is empty.
Antenna is missing or misaligned.
No radio transmitter programmed.
Replace the radio transmitter battery.
Plug in / align the antenna.
Program the radio transmitter, see "menu 1".
Door responds neither to radio transmitter pulses nor
to other pulse generators.
See diagnostic display.
See diagnostic display.
Insufficient range of radio transmitter.
Radio transmitter battery is empty.
Antenna is missing or misaligned.
On-site shielding of reception signal.
Replace the radio transmitter battery.
Plug in / align the antenna.
Connect the external antenna (accessory).
Toothed belt or drive are noisy.
Toothed belt is dirty or over-tightened.
Clean the toothed belt.
Spray with silicone spray (Do not use oil-containing substances).
Relieve the toothed belt of tension.
7
Diagnostic display
Value
State
Diagnosis / remedy
Drive starts up and "0" goes out.
Drive has received a command impulse at the START input or through a transmitter.
Normal operation.
Garage door has reached end position OPEN.
Garage door has reached end position CLOSE.
End position has not been reached.
Display shows a "0" during the next opening and closing cycle and then goes out.
The drive is carrying out a learning cycle of the force limit
Caution: During this cycle the drive does not check the obstacle presence.
Make sure that no persons or objects are in the travel path of the garage door.
Display continues to show a "0".
The force learning cycle has not been completed and must be repeated.
The door’s end race position may have too much pressure.
Reset the end race positions.
Door does not open or close.
Interruption at STOP-A or activation of an external safety switch (e.g. pedestrian door).
Door does not close.
Interruption at STOP-B or activation of an external safety device (e.g. photobeam).
Door setting and learning cycle have not been completed correctly.
Use menus 3 and 4 to modify the door settings and then complete the force learning cycle.
Permanent signal at the START input.
Start signal is not detected, or hold pressed (e.g. push button jammed).
Error in setting the drive.
The travel path is too long.
Repeat setting procedure with menus 3 and 4.
Error in learning cycle.
Repeat the position learning cycle with menus 3 and 4.
Reduce the force when approaching the end positions.
Door does not open or close.
An error occurred during the self-test.
Disconnect the power supply.
System error
Call a specialist company to repair the motor.
Motor standstill.
The motor does not rotate.
Call a specialist company to repair the motor.
Electronic brake activated.
The garage light stays on.
The operator is pulled from upper end position.
Check the door and the springs.
Set a lower upper end race position.
Pedestrian door contact test failed.
Check the cables and clamping connections of the pedestrian door contact.
G
B
