Rheem W2W Series, Owner'S Manual And Installation Instructions

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RHEEM HEAT PUMP WATER HEATER WARRANTY
-AUSTRALIA & NEW ZEALAND ONLY -
Revision Date: September 2019 26841 Rev B
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4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1
To be entitled to make a claim under this warranty you need to:
a)
Be the owner of the water heater or have consent of the owner to act on their behalf
b)
Contact Rheem Service without undue delay after detection of the defect and, in any event, within the
applicable warranty period.
4.2
You are not entitled to make a claim under this warranty if your water heater:
a)
Does not have its original serial numbers or rating labels.
b)
Is not installed in Australia.
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
5.1
If you wish to make a claim under this warranty, you need to:
a)
Contact Rheem on 131031 (for Australia) or 0800 657 335 (for New Zealand) and provide owner’s details,
address of the water heater, a contact number and date of installation of the water heater or if that’s
unavailable, the date of manufacture and serial number (from the rating label on the water heater)
b)
Rheem will arrange for the water heater to be tested and assessed on-site.
c)
If Rheem determines that you have a valid warranty claim, Rheem will repair or replace the water heater
in accordance with this warranty
5.2
Any expenses incurred in the making of a claim under this warranty will be borne by you.
6. THE AUSTRALIAN CONSUMER LAW
6.1
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.
6.2
The Rheem warranty (set out above) is in addition to any rights and remedies that you may have under the
Australian Consumer Law.
RHEEM AUSTRALIA PTY LTD
A.B.N. 21 098 823 511
www.rheem.com.au
FOR SERVICE TELEPHONE
131 031 AUSTRALIA
0800 657 335 NEW ZEALAND