Ravelli Hydro, Manual

Page: 156 / 333

Use and maintenance manual Touch Radio Hydro
Pag.47
Rev.0 18/05/2021
EN
Failure cases
Problem Causes Possible remedies Alarm signal
No pellets are load-
ed into the combus-
tion chamber
The pellet tank is empty Load the pellets into the tank
AL 05
AL 06
The auger is blocked
Empty the tank to check that no objects have
fallen inside that prevent the auger from
rotating
AL 05
AL 06
The auger rotates but no pel-
lets are loaded
Check that the pellet feed channel into the
combustion chamber is free from obstruc-
tions, such as sawdust, stuck pellets or other
objects. In this case, free from obstruction, it is
advisable to contact the Technical Assistance
Service.
AL 05
AL 06
Faulty gearmotor
Replace the gearmotor (contact the Technical
Assistance Service.)
AL 05
AL 06
Defective electronic board
Replace the electronic board (contact the
Technical Assistance Service.)
Triac failed
Replace the electronic board (contact the
Technical Assistance Service.)
AL 15
The flame does not
ignite
Check that the igniter warms
up
Check and, if necessary, replace the igniter AL 05
Air inlet duct blocked Check the patency of the air inlet duct
Incrustations in the brazier that
block the passage of air from
the igniter
Verification and removal of incrustations AL 05
Pellet loaded in insufficient
ignition
It is advisable to contact the Technical Assis-
tance Service to have the initial load adjusted. AL 05
Excessive gas for-
mation during stove
ignition
Excessive load of pellets dur-
ing ignition
It is advisable to contact the Technical Assis-
tance Service to have the initial load adjusted.
Obstructed drain Clean the smoke duct
⚠
In case of excessive gas formation inside the combustion chamber during the ignition phase, it is
advisable not to stand in front of the stove and not to approach the combustion chamber glass,
but to wait for the flame to ignite in a safe place . For more information see the paragraph “What
to do in case of overload during ignition”