RADVision Scopia XT5000 Series Installation Manual Download Page 152

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Chapter 8 | Troubleshooting the Scopia XT

Series

This section covers troubleshooting problems that may occur when setting up and using the Scopia XT Series.

Navigation

•

Viewing System Information for Customer Support

on page 152

•

Resolving Problems with Audio

on page 154

•

Echo Cancelling on HDMI Monitors

on page 156

•

Resolving Monitor Display Problems

on page 158

•

Resolving Camera Issues

on page 160

•

Resolving IP Address Problems

on page 162

•

Resolving XT Remote Control Unit Problems

on page 164

•

Restoring Default User Settings

on page 165

Viewing System Information for Customer Support

About this task

When contacting customer support or your system administrator, you may need to provide information
about the system. This procedure describes how to view the following system information from the
endpoint or from the web interface:

• Software version

• User code (MAC address)

• IP addresses

• Serial number

• System name and model

• Licenses

• Network, gatekeeper, and SIP settings

Important:

The system serial number also appears on the label at the back of the XT Codec Unit.

Procedure

1. View system information as follows:

Installation Guide for Scopia XT5000 Series Version 3.2

Troubleshooting the Scopia XT Series | 152

Summary of Contents for Scopia XT5000 Series

Page 1: ...Scopia XT5000 Series Installation Guide Version 3 2 For Solution 7 7 8 0 x 8 2 3 2...

Page 2: ...ION Ltd reserves the right to revise this publication and make changes without obligation to notify any person of such revisions or changes RADVISION Ltd may make improvements or changes in the produc...

Page 3: ...Supporting ISDN Connectivity 25 Implementing External API Control 27 Implementing Port Security for the Scopia XT Series 27 Ports to Open on the XT Series 27 Configuring the TCP or UDP Port Range on...

Page 4: ...61 Accessing XT Series Web Interface 62 Enabling Remote Management on the Scopia XT Series 63 Configuring Remote Upgrade Settings 65 Managing your XT Series Locally from the Endpoint 66 Accessing the...

Page 5: ...work Connectivity 120 Enabling NAT and Firewall Traversal with Scopia XT Series 122 Determining the Priority of Audio versus Video Quality 124 Registering the Scopia XT Series with a Gatekeeper 125 Re...

Page 6: ...itor Display Problems 158 Resolving Camera Issues 160 Resolving IP Address Problems 162 Resolving XT Remote Control Unit Problems 164 Restoring Default User Settings 165 Glossary of Terms for Scopia S...

Page 7: ...ases so does the audio quality Audio input is provided with either a dedicated 3 way 1 way Microphone Pod or a microphone embedded in the camera depending on the model High quality video and audio eve...

Page 8: ...Unit which performs the bulk of the professional videoconferencing an elegant remote control which gives intuitive access to its features and a camera which varies depending on the specific model Thi...

Page 9: ...080p at 60fps and 10x optical zoom Figure 2 Scopia XT5000 Series Scopia XT4000 Series Experience cost effective HD videoconferencing with the Scopia XT4000 Series which was designed specifically for s...

Page 10: ...the Scopia XT1200 or the Scopia XT5000 Figure 5 Scopia XT Telepresence Scopia XT Executive Designed as a professional personal endpoint the Scopia XT Executive is an all in one HD videoconferencing de...

Page 11: ...deoconferencing room it includes single or dual 55 inch high quality monitors mounted on a mobile stand This system uses the powerful XT5000 Series codec Figure 7 Scopia XT Meeting Center The XT5000 S...

Page 12: ...dpoints incorporate state of the art video technology for high definition HD conferencing All models of the XT Series include the XT Codec Unit which performs the bulk of the professional videoconfere...

Page 13: ...ay Microphone Pod 3 way Microphone Pod Built in microphone Microphone Pod optional Additional Ethernet connection speed 10 100 1000 Mbps 10 100 1000 Mbps optional 10 100 1000 Mbps optional 10 100 Mbps...

Page 14: ...Includes a built in camera can connect optional HDMI camera Microphone Pod Physical dimensions and Net weight Diameter 14cm 5 5 Weight 0 3 kg 0 7 lb Diameter 12cm 4 7 Weight 0 4 kg 0 9 lb Includes a...

Page 15: ...30fps SIF Presentation video resolution 1920 x 1080 25 30 50 60fps optional for XT5000 720 1440 x 900 60fps WSXGA 1280 x 1024 60fps SXGA 1920 x 1080 25 30 50 60fps 1440 x 900 60fps WSXGA 1280 x 1024 6...

Page 16: ...pera version 11 or later Table 4 Network and security capabilities on page 16 lists the XT Series s network interface and firewall traversal information Table 4 Network and security capabilities Scopi...

Page 17: ...ia XT Series For more detailed information on connecting the XT Series see Setting up the Scopia XT Series on page 35 which includes Mounting the XT Series Connecting the XT Series to the network Conn...

Page 18: ...advanced network and call settings as described in Configuring Network Settings on page 117 For more information about deployment setups see Planning the Topology of the Scopia XT Series Deployment on...

Page 19: ...for Scopia XT Series as Endpoints A Scopia XT Series without a built in MCU is an endpoint and requires an external MCU such as the Scopia Elite MCU to host videoconferences Figure 8 Scopia XT Series...

Page 20: ...Host videoconferences with up to 9 Participants 1 Local and 8 Remote The embedded MCU can host both standard definition SD and high definition HD endpoints simultaneously see Table 5 Video capabiliti...

Page 21: ...copia XT Desktop Scopia XT Series SMB Edition enables you to locally host videoconferences using its built in MCU and extends your videoconferences to participants joining from a computer with Scopia...

Page 22: ...s SMB Edition Deployment Planning NAT and Firewall Traversal with Scopia XT Series The Scopia XT Series fully supports NAT and firewall traversal enabling you to place the unit behind a NAT router or...

Page 23: ...rsal Server on page 24 Endpoints in the public network can join a conference hosted in the private network via the traversal server if there is an open connection through the firewall Verify the durat...

Page 24: ...ts provided on the XT Codec Unit see Figure 12 Using XT Series for NAT and Firewall Traversal on page 25 Use the GLAN ports of the XT Codec Unit simultaneously and connect one port to the public netwo...

Page 25: ...k Scopia XT Series communicates with the private network endpoints using IP addresses or aliases under the control of the gatekeeper Scopia XT Series communicates with the public network endpoints usi...

Page 26: ...t at the same time and not all calls are ISDN many more endpoints can share the same ISDN connection and gateway Before you begin Enable Peer to Peer mode in the Scopia Gateway for ISDN For more infor...

Page 27: ...iguration procedures Navigation Ports to Open on the XT Series on page 27 Configuring the TCP or UDP Port Range on the Scopia XT Series on page 30 Ports to Open on the XT Series The Scopia XT Series i...

Page 28: ...225 0 Q 931 TCP Any H 323 video network device Enables H 323 call signaling Q 931 Cannot connect H 323 calls Mandatory 3230 3248 H 225 0 Q 9 31 H 245 SIP TCP Any H 323 SIP video network device Enable...

Page 29: ...099 Software Upgrade TCP Scopia Management XT Series Software Upgrade application Enables software upgrade Cannot upgrade software Recommended 60123 Telnet TCP Telnet server Enables remote management...

Page 30: ...ogical channels that carry media streams SIP A signaling protocol used for creating modifying or terminating multimedia connections between two or more participants The Scopia XT Series uses dynamic U...

Page 31: ...nit assigns ports randomly and you cannot define the base port 3 If you selected No in the Auto detect list you can modify the TCP or UDP base port in the Ports field Important You can configure the b...

Page 32: ...age Inspecting the Product Inspect the contents of the package for shipping damages For a list of package contents see the invoice shipped with your order Report any damage or missing items to your di...

Page 33: ...cables Leave enough space for air circulation and for connecting cables easily Place the camera s in a position to ensure eye contact between local and remote participants We recommend positioning the...

Page 34: ...isturbances to visual effects We recommend to have plain walls of neutral color Also in order to avoid reverberations we recommend to use heavy curtains of neutral color and carpets The conference roo...

Page 35: ...e Scopia XT Series on page 47 Installing the Batteries of the XT Remote Control Unit on page 59 Mounting the XT Codec Unit About this task Follow the guidelines in this section to correctly place the...

Page 36: ...cond GLAN port whether one router interfaces with the Scopia XT Series or multiple routers interface with the Scopia XT Series Figure 16 Connecting the XT Codec Unit to a private and a public network...

Page 37: ...the DVI VGA adapter to the DVI IN socket of the XT Codec Unit b Connect a VGA cable to the adapter This cable is not supplied with the system c Connect the VGA cable to the PC Laptop VGA out socket 2...

Page 38: ...ure resolutions and refresh frequencies This procedure assumes computers running Microsoft Windows Procedure 1 From the Windows Control Panel navigate to the screen resolution settings 2 Select the de...

Page 39: ...00 60 60 UVGA 1280x960 60 85 60 85 WXGA 1280x768 1280x800 60 60 720p 1280x720 60 60 XGA 1024x768 60 70 75 60 70 75 SVGA 800x600 60 72 75 60 72 75 VGA 640x480 72 75 72 75 5 Select Apply Connecting Audi...

Page 40: ...r rooms you may want to connect the following see Figure 19 Options for connecting audio equipment on page 40 An additional three way Microphone Pod for enhanced room coverage If the three way Microph...

Page 41: ...e system The Microphone Pod performance varies with room characteristics background noise levels and loudness and position of speakers When used in typical settings the Microphone Pod can cover a radi...

Page 42: ...e Way Microphone Pod and other Analog Microphones on page 43 For more information about typical audio configurations for the XT Series see Deciding on the Audio Setup for the Scopia XT Series on page...

Page 43: ...XT Codec Unit 2 Optional Connect the second Microphone Pod output to the first Microphone Pod input Figure 22 Connecting an additional 3 way Microphone Pod Installation Guide for Scopia XT5000 Series...

Page 44: ...l audio configurations for the XT Series see Deciding on the Audio Setup for the Scopia XT Series on page 39 To connect the three way Microphone Pod see Connecting the Three Way Microphone Pod on page...

Page 45: ...o cancellation enable the echo canceller For external mixers that handle echo cancellation externally disable echo cancellation The echo canceller is automatically disabled when connected to a compute...

Page 46: ...up for the Scopia XT Series on page 39 Before you begin Verify you have a shielded stereo audio cable with a 3 5mm stereo audio plug Figure 24 Stereo audio cable Procedure Connect the analog device to...

Page 47: ...us on the speaker and use another camera for the audience Connecting the Scopia XT Camera Switch also allows you use multiple cameras while still keeping the DVI port open to connect a computer and sh...

Page 48: ...Connecting cables to the back of the camera 4 Check that the System Select switch on back panel of the camera is set to 7 Figure 27 Checking the System Select switch Caution To adjust the switch you...

Page 49: ...amera About this task You can connect the optional USB camera to the XT Codec Unit Currently the USB camera certified to work with the system is the Logitech C290 Webcam We recommend placing the camer...

Page 50: ...nt to zoom one camera to focus on the speaker and use another camera for the audience Connecting the Scopia XT Camera Switch also allows you use multiple cameras while still keeping the DVI port open...

Page 51: ...g the power supply cable into one of the power sockets on the wall 5 To enable controlling the camera using the XT Remote Control Unit connect a crossed VISCA control cable to the RS 232C IN connector...

Page 52: ...ill keeping the DVI port open to connect a computer and share content For more information about connecting the Scopia XT Camera Switch see Connecting the Optional Scopia XT Camera Switch on page 53 B...

Page 53: ...7 Connecting the Optional Scopia XT Camera Switch About this task You can control and include more than one HDMI camera in your video by connecting them to the Scopia XT Camera Switch purchased separ...

Page 54: ...f the XT Codec Unit It can cause the system to overheat Procedure 1 Install the Scopia XT Camera Switch on a horizontal surface close to the XT Codec Unit Maximum supplied cable length is 40cm 0 13ft...

Page 55: ...e power connector to the DC IN 12V socket Figure 34 Connecting cables to the back of the camera 4 Attach the two connectors on the other end of the camera cable as shown in Figure 35 Connecting cables...

Page 56: ...Control cable supplied with the camera kit Important If you re planning to position the optional camera further away from the XT Codec Unit you can create a cable of up to 15 meters 50 feet by attach...

Page 57: ...the Scopia XT Camera Switch 6 If required repeat the above step for a third or fourth camera 7 Check that the SYSTEM SELECT switch on the back panel of each camera is set to 7 Figure 37 Checking the S...

Page 58: ...ce that supports HDCP You cannot view digitally protected content on a device that copies HDCP content You cannot send digitally protected content to non HDCP devices If the XT Codec Unit detects that...

Page 59: ...VI ports using the Composite S Video to HDMI Scaler Figure 39 Connecting an Analog Camera Installing the Batteries of the XT Remote Control Unit About this task The XT Remote Control Unit requires CR2...

Page 60: ...battery disposal information refer to the Safety Instructions leaflet Procedure 1 Slide the battery compartment cover open 2 Put the battery in making sure the battery is positioned correctly 3 Slide...

Page 61: ...he XT Series s web interface see Accessing XT Series Web Interface on page 62 Before performing initial configuration we recommend reading the following topics to familiarize yourself with how to cont...

Page 62: ...This procedure describes how to access the XT Series web interface The XT Series supports the following internet browsers Internet Explorer version 8 or later Google Chrome version 11 or later Mozill...

Page 63: ...age 65 We strongly recommend that you change the default credentials first time you access the Scopia XT Series remotely described as part of the procedure below See Administrator Guide for the Scopia...

Page 64: ...the web when remotely managing the Scopia XT Series from its web interface Select No to disable secure HTTPS connection to the web For example if you remotely configure your endpoint only from within...

Page 65: ...nterface remote upgrade must be enabled This procedure describes how to Enable disable remote upgrades it is enabled by default Limit access to specific computers in the network By default all compute...

Page 66: ...t as follows Select Yes to enable access to Scopia XT Series from any IP address in a network Select No to allow access to specified computers only If selected you must also configure the Address and...

Page 67: ...amera position You can also store the position to retrieve it later Record your videoconferences Perform basic configuration such as setting the interface language Set your preferences such as activat...

Page 68: ...Control Unit This section explains how to use the XT Remote Control Unit to navigate through the system menus and lists the function of each key The XT Remote Control Unit has an improved design and...

Page 69: ...Installation Guide for Scopia XT5000 Series Version 3 2 Initial Configuration 69...

Page 70: ...than 5 options in a list press ok menu repeatedly to scroll through the options Use the XT Remote Control Unit keypad to enter letters and digits The default input method is abc1 you must press the r...

Page 71: ...c Unit by pairing them This is done by configuring the same numeric code in your XT Remote Control Unit and the system software An XT Remote Control Unit is configured with code 01 by default Before y...

Page 72: ...twice Figure 46 Setting the code on the XT Remote Control Unit 5 Using the keypad type the number you just entered in the Remote control code field Important You must always use two digits for a code...

Page 73: ...perform this procedure to access advanced settings For example you can enable AT commands to manage the endpoint as described in Administrator Guide for Scopia XT Series You can also perform advanced...

Page 74: ...The Advanced section now appears in the Configure screen 4 Select Configure Advanced 5 Enter the password required to access the Advanced settings The default password is 1234 The Advanced screen app...

Page 75: ...de for a period of 24 hours After this time you must enable your license key to use the system Procedure 1 Register your system to activate your license key as described in Registering the Scopia XT S...

Page 76: ...nd the serial number by selecting Configure About from the Main menu 3 From your computer s Internet browser navigate to http licensing radvision com 4 Complete the online registration form and enter...

Page 77: ...port and Scopia Control 55111 00942 Full SMB9 License Enables hosting videoconferences with up to 9 participants joining from an endpoint a PC web browser or a mobile device If any participants in the...

Page 78: ...nvert your new user code and option key into an updated license key Procedure 1 Open the envelope that you obtained when you bought your license extension or refer to the email you received after purc...

Page 79: ...license key to use the system Before you begin Obtain a license key for the Scopia XT Series as described in Registering the Scopia XT Series to Obtain a License Key on page 75 or if you are enabling...

Page 80: ...oduct You can also enter license keys for optional features 4 Select Enable license The license is automatically enabled Important If you are enabling a second GLAN license option the XT Codec Unit is...

Page 81: ...onfiguring from the endpoint you must first enable advanced configuration as described in Maintaining the Scopia XT Series Locally from the Endpoint on page 73 Procedure 1 Access the Scopia XT Series...

Page 82: ...ttings as follows Following the quick setup procedure on the XT Series endpoint We recommend this method to quickly start using your XT Series since the quick setup wizard includes only the basic requ...

Page 83: ...ick setup wizard guides you through these basic configuration tasks Setting the System Name and Language on page 84 Define your system s name your country and preferred language for the interface Adju...

Page 84: ...displayed After initial setup you can modify these settings by selecting Configure General from the Main menu or from the web interface as described in Remotely Setting the System Name and Language o...

Page 85: ...mage on your monitor select Next and continue with Adjusting the Image Position on page 85 If performing the quick setup from the web interface access the quick setup from the endpoint to adjust the i...

Page 86: ...st be fully visible so that the white border of the triangle is fully visible on all sides If the image is centered correctly skip this procedure and select Next Figure 53 Examining the image position...

Page 87: ...ndpoint or web interface as described in Accessing the Quick Setup Procedure on page 82 Procedure 1 Press ok menu and select one of the following from the IP Address Mode list Automatic Default Select...

Page 88: ...has been assigned Gateway Enter the default gateway static IP address The gateway is used to route information between two subnets for example between the headquarters and a partner site If the system...

Page 89: ...setup navigate to Configure Network H 323 from the Main menu For more information see Registering the Scopia XT Series with a Gatekeeper on page 125 Before you begin This procedure is performed as pa...

Page 90: ...e 94 Setting Date and Time on page 95 Setting the Time Zone on page 96 Remotely Setting Regional Information on page 97 Configuring the Screen Saver to Start Automatically on page 98 Remotely Setting...

Page 91: ...is as part of the quick setup from the endpoint itself as described in Setting the System Name and Language on page 84 The name displayed on the monitors participating in the videoconference for examp...

Page 92: ...Settings System Location From the endpoint s main menu select Configure Advanced System Location You need to enter the PIN required to access the Advanced settings The default PIN is 1234 Figure 59 Se...

Page 93: ...cters Hostname Select to display the contents of the system s Hostname field This is typically the same as the System Name unless the System Name includes characters that are not supported by the host...

Page 94: ...gin If configuring from the endpoint you must first enable advanced configuration as described in Maintaining the Scopia XT Series Locally from the Endpoint on page 73 To modify the PIN you must be co...

Page 95: ...select Administrator Settings System Date Time General From the endpoint s main menu select Configure Advanced System Date Time General You need to enter the PIN required to access the Advanced setti...

Page 96: ...from your endpoint or the Scopia XT Series web interface Before you begin If configuring from the endpoint you must first enable advanced configuration as described in Maintaining the Scopia XT Series...

Page 97: ...region related settings the country and language You also need to configure audio coding and video frequency because your video network depends on the local infrastructure The system suggests the opti...

Page 98: ...matically Language Select the language used in the XT Series endpoint s interface Audio coding Select the European or US coding Video frequency The video refresh frequency depends on the country and m...

Page 99: ...ettings as follows From the endpoint s main menu select Configure General From the XT Series web interface select the Basic Settings tab Figure 63 Configuring screen saver settings 2 Select Yes from t...

Page 100: ...gin If configuring from the endpoint you must first enable advanced configuration as described in Maintaining the Scopia XT Series Locally from the Endpoint on page 73 Connect the video equipment as d...

Page 101: ...camera settings from the web interface 2 Configure the camera connection as described in Table 19 Configuring general camera settings on page 102 Installation Guide for Scopia XT5000 Series Version 3...

Page 102: ...connecting your camera to the XT Codec Unit see Connecting the Video Equipment to the Scopia XT Series on page 47 Important When using the Scopia XT Camera Switch do not connect cameras to ports HD1 a...

Page 103: ...this device to control and include more than one camera in your video Multiple cameras are typically used for larger meeting rooms or auditoriums For more information see Connecting the Optional Scopi...

Page 104: ...utdoor This could be used for example in a room with many large windows To set the camera to adjust colors based on artificial light select Indoor To calibrate colors manually set to Manual and adjust...

Page 105: ...cribed in Resolving Monitor Display Problems on page 158 Important You can return to the Default Auto settings at any time by pressing the Layouts key and then 0 on the XT Remote Control Unit Before y...

Page 106: ...Figure 67 Configuring the general monitor settings from the web interface b Configure the general settings Installation Guide for Scopia XT5000 Series Version 3 2 Initial Configuration 106...

Page 107: ...e displayed on the main monitor while remote video is shown on the auxiliary monitor HD1 Present HD2 Menu Video Rx Dual monitor configuration where the system menus and Remote Video are displayed on t...

Page 108: ...cture view shows a video image in the main screen with an additional smaller image overlapping in the corner The PaP Picture and Picture view shows two images of the same size presented side by side F...

Page 109: ...PIP PaP and PoP functions are enabled Press the Layout key to switch between PIP PaP and PoP PIP Only PIP is enabled PaP Only PaP is enabled PoP Only PoP is enabled PIP Position Sets the position of...

Page 110: ...icrophone you are using either the Microphone Pod or the microphone embedded in the USB camera as described in Setting up the Scopia XT Series on page 35 To plan your audio setup see Deciding on the A...

Page 111: ...nd raises the volume if the audio is weak Echo canceller Enable the echo canceller when working with an external microphone system that does not contain echo cancellation If enabled check the field se...

Page 112: ...sired level by using the slider Echo canceller Enable the echo canceller when working with an external microphone system that does not contain echo cancellation To configure the echo cancellation sett...

Page 113: ...can configure this field if you selected the Line setting Choose one of these options Stereo The input is an L R stereo unbalanced line without phantom power Mono The input is a mono balanced line wit...

Page 114: ...n page 115 would be Route the remote audio to the speakers of one of the monitors HD1 so you can hear the other conference participants Typically you do not route the local microphone to a speaker sin...

Page 115: ...ack loops when a monitor speaker is used If enabled sends the echo cancelled input from the microphones to one of the system s audio output channels HD1 digital audio or analog output Rx remote to out...

Page 116: ...gs as follows From the endpoint s main menu select Configure Advanced I O connections Echo Canceller From the XT Series web interface select Administrator settings I O connections Echo Canceller Figur...

Page 117: ...ttings are detailed in these sections Navigation Configuring GLAN Use on page 117 Registering the Scopia XT Series with a Gatekeeper on page 125 Registering the XT Series to a SIP Server on page 128 C...

Page 118: ...s described in Maintaining the Scopia XT Series Locally from the Endpoint on page 73 Procedure 1 Access the general network settings as follows From the XT Series web interface select Administrator Se...

Page 119: ...P address in the IP address field The other fields in this page become configurable This is required for example if the XT Series is connected directly to the Internet without any address translation...

Page 120: ...again as described in Generating a Certificate Signing Request for XT Series on page 141 Configuring Network Connectivity About this task This procedure describes how to configure the GLAN1 and GLAN2...

Page 121: ...v6 These are configured in Configuring IP Addresses on page 118 Both for IPv4 and IPv6 MTU size is set by default to 1360 octets You can set the MTU size to these ranges The minimum allowed value for...

Page 122: ...er or firewall and connect with other endpoints seamlessly Perform this procedure to enable your Scopia XT Series to traverse NAT and firewall For an explanation about NAT and firewall approaches as w...

Page 123: ...o discover the presence of a firewall NAT and its public IP address requires the endpoint to have internet access STUN discovery This method uses a public STUN server to discover the presence of a fir...

Page 124: ...pia XT Series on page 152 Before you begin Consult with your network administrator for more information about configuring Quality of Service Important For detailed information on QoS based on TOS refe...

Page 125: ...nce TOS and Differentiated Service Quality of service Precedence TOS For each stream Audio Video Data Signal sent to the system you may define the Type Of Services and a Precedence to fit network capa...

Page 126: ...r like Scopia ECS Gatekeeper the endpoint sends its IP and aliases Registration occurs before any calls are attempted and may occur periodically or once such as during endpoint power up Before you beg...

Page 127: ...ffice E 164 The E 164 number used to register the unit with the gatekeeper Refuse calls by IP Address Select Yes to allow only endpoints registered to the gatekeeper to call your endpoint 3 From the w...

Page 128: ...not enabled the four text fields Mode Gatek ID User name Password are greyed Mode Automatic MD5 H 235 annex D If set to Automatic the XT Codec Unit selects the best mode according to the gatekeeper G...

Page 129: ...n credentials for authenticating XT Series to the SIP Proxy and SIP Registrar If configuring from the endpoint you must first enable advanced configuration as described in Maintaining the Scopia XT Se...

Page 130: ...egistered to the SIP Registrar under this name When connecting over SIP this name is displayed on the monitors participating in the videoconference for example John Smith or 9th Floor Room or NY Offic...

Page 131: ...es If the model is unknown or is not on the list select Auto Dual video streams are not supported for both Cisco UCM and BroadSoft proxy servers BFCP is disabled Presentations from a PC are sent inste...

Page 132: ...Configure Advanced Networks Preferences General Figure 81 Configuring the Priority setting from the web interface 2 Set the Priority setting to the GLAN port that the preferred network uses This field...

Page 133: ...s the preferred Audio Coding that the system tries to use for all incoming or outgoing calls if the remote system supports the same Audio Coding Video Coding IP Sets the preferred Video Coding that th...

Page 134: ...nces IP Figure 83 Configuring the IP settings from the web interface 8 Set the fields as described in Table 35 Configuring the IP related call settings on page 134 Table 35 Configuring the IP related...

Page 135: ...servers are accessed using the H 350 protocol which enhances the LDAP standard to include video endpoint information You can define up to 100 LDAP servers either from the endpoint itself or from the w...

Page 136: ...r an organizational unit ou in the LDAP tree For example ou people All endpoints commObject entities must be listed under an organizational unit called h323Identity if they are to work with H 323 and...

Page 137: ...directory also from the Scopia Management administrator portal for details see the Administrator Guide for Scopia Management Before you begin If you are using Scopia Management as the LDAP directory a...

Page 138: ...changes to the contact list for this endpoint Remote H 350 Scopia Management Scopia Management s built in LDAP server Users cannot make any changes to the contact list for this endpoint Remote H 350 g...

Page 139: ...es are located For example ou people This value is predefined when the LDAP server is an XT Series or Scopia Management and cannot be modified Root DN For third party LDAP servers enter the mandatory...

Page 140: ...y The public key is placed in a certificate and signed by a certification authority CA As you configure your deployment for TLS you need to generate a certificate signing request CSR for every XT Seri...

Page 141: ...R To restore previously uploaded certificates see Backing Up and Restoring XT Series Certificates on page 145 To delete the certificates see Backing Up and Restoring XT Series Certificates on page 145...

Page 142: ...rtificate Authority State Full Name Enter the complete name of the organization s state or country Locality Enter the organization s city Organization Enter the name of the organization Organization U...

Page 143: ...this task This procedure describes how to upload certificates which confirm the identity of an XT Series from its web interface Important Using encryption is subject to local regulation In some countr...

Page 144: ...2 2 Select Administrator Settings Utilities Certificates 3 Import the Certificate Authority CA root certificate as follows Figure 89 Uploading the CA root certificate a Select Choose File next to Step...

Page 145: ...ing Up and Restoring XT Series Certificates About this task This section explains how to backup and restore certificates using a USB key to store the certificate information You can only perform this...

Page 146: ...146 This automatically restores the certificates and associated keys to the system Deleting XT Series Certificates About this task This section explains how to remove or uninstall a certificate from t...

Page 147: ...ds blank and select Create to start a new CSR procedure This erases the previous certificates Figure 94 Removing Current Certificates Enabling the TLS Connection in XT Series About this task This proc...

Page 148: ...b Interface on page 62 2 Select Administrator Settings Protocols SIP 3 Select Yes from the Use TLS list to accept incoming calls using TLS Figure 95 Enabling TLS 4 Define the following settings Instal...

Page 149: ...deoconferences as follows For SIP connections you can encrypt the actual media of SIP connections via SRTP Secure Real time Transport Protocol SRTP adds security to the standard RTP protocol which is...

Page 150: ...is not enabled only SIP calls to other XT Series endpoints are encrypted using a proprietary encryption protocol Procedure 1 Access the security settings as follows From the XT Series web interface se...

Page 151: ...system displays a warning message and an open padlock symbol is displayed on the status bar the default option Disconnect The system automatically disconnects the call Ask Confirmation The system ask...

Page 152: ...g Default User Settings on page 165 Viewing System Information for Customer Support About this task When contacting customer support or your system administrator you may need to provide information ab...

Page 153: ...nt If your system is currently in a call press ok menu and select Stats Configure About Figure 97 Viewing system information 2 To view additional system information such as IP addresses and the gateke...

Page 154: ...is not set to 0 by activating on the XT Remote Control Unit Solution While the system is in a call perform the audio tests to verify that the audio input and output are in order 1 Access audio tests a...

Page 155: ...Important If the tone level is not constant but increases and decreases the tone is amplitude modulated the HDMI monitor is incompatible with the XT Codec Unit or not set properly Possible Causes You...

Page 156: ...the lists 3 From the web interface only select Save Echo Cancelling on HDMI Monitors About this task An HDMI monitor might insert a delay in the audio causing an echo To improve echo canceller perform...

Page 157: ...field to Yes This enables the endpoint to constantly measure the audio delay 3 Set the Apply audio delay value field to Yes This enables the system to fix problems with the audio delay 4 From the web...

Page 158: ...ing or blank screen Solution The rear panel of the XT Codec Unit features 2 HD outputs for connecting a main and auxiliary screen For cabling see the cabling diagram in the Quick Setup Guide Your syst...

Page 159: ...endpoint you must first enable advanced configuration as described in Maintaining the Scopia XT Series Locally from the Endpoint on page 73 1 Access the monitor settings as follows From the endpoint s...

Page 160: ...e Scopia XT Series web interface by selecting More Actions Web Video Figure 104 Remotely monitoring your camera s Problem I can see the camera s output but I cannot move the camera Solution Change the...

Page 161: ...irst enable advanced configuration as described in Maintaining the Scopia XT Series Locally from the Endpoint on page 73 1 Access the general camera settings by doing one of the following From the end...

Page 162: ...0 0 as its assigned IP address the system is not connected to network or has an invalid IP address for details on viewing the system s IP address see Viewing System Information for Customer Support o...

Page 163: ...h dynamic IP addresses due to a DHCP server problem Solution Verify that another the IP address defined for this endpoint is unique in the network If there is an address conflict redefine the IP addre...

Page 164: ...Networks Preferences General From the endpoint s main menu select Configure Advanced Networks Preferences General Figure 109 Setting network preferences 2 Set the Use IPv6 field to Yes 3 From the web...

Page 165: ...nclusive Restoring Default User Settings About this task This procedure explains how to restore the default settings if necessary from the endpoint itself Before you begin Turn on the Scopia XT Series...

Page 166: ...d press ok menu The default PIN code is 1234 6 Select Utilities Restore System Factory Defaults Figure 111 Restoring factory default settings 7 Press ok menu and select Yes The default settings are re...

Page 167: ...It is four times the resolution of CIF and is most widespread as the standard analog TV resolution 4SIF 4SIF describes a video resolution of 704 x 480 pixels NTSC or 704 x 576 PAL This is often adopt...

Page 168: ...n a lecturer is speaking and there is very little motion In video recordings the bitrate determines the file size for each minute of recording Cascaded videoconference A cascaded videoconference is a...

Page 169: ...example dial 9 for an outside line or dial 6 for an audio only call Distributed Deployment A distributed deployment describes a deployment where the solution components are geographically distributed...

Page 170: ...oss in the video stream with minimal impact on the smoothness and quality of the video FECC Far End Camera Control FECC is a feature of endpoints where the camera can be controlled remotely by another...

Page 171: ...gateway can route data between the headquarters and a partner site or between two protocols like the Scopia TIP Gateway Radvision SIP Gateway or the Scopia TIP Gateway GLAN GLAN or gigabit LAN is the...

Page 172: ...deo by up to 25 over the H 264 Baseline Profile enabling high definition calls to be held over lower call speeds It requires both sides of the transmission sending and receiving endpoints support this...

Page 173: ...ps HD A HD ready device describes its high definition resolution capabilities of 720p a video resolution of 1280 x 720 pixels High Availability Deploying additional servers ensures better service by p...

Page 174: ...s lecture mode allows the participant defined as the lecturer to see all the participants while they see only the lecturer All participants are muted except the lecturer unless a participant asks per...

Page 175: ...access determining video layouts and closing meetings In Scopia Desktop Client an owner of a virtual room is the moderator when the room is protected by a PIN Without this protection any participant...

Page 176: ...transmitted from one endpoint is not received by the other endpoint This can be caused by narrow bandwidth connections or unreliable signal reception on wireless networks PaP Video Layout The PaP Pic...

Page 177: ...ame in the video measured as the number of horizontal pixels x the number of vertical pixels Increasing resolution improves video quality but typically requires higher bandwidth and more computing pow...

Page 178: ...BC is a relay device between two different networks It can be used in firewall NAT traversal protocol translations and load balancing Scalability Scalability describes the ability to increase the capa...

Page 179: ...ach system or service in your organization SNMP Simple Network Management Protocol SNMP is a protocol used to monitor network devices by sending messages and alerts to their registered SNMP server Sof...

Page 180: ...uality video It splits the video stream into layers comprising a small base layer and then additional layers on top which enhance resolution frame rate and quality Each additional layer is only transm...

Page 181: ...anscoding Transcoding is the process of converting video into different sizes resolutions or formats This enables multiple video streams to be combined into one view enabling continuous presence as in...

Page 182: ...aseline for the ongoing video stream Video Layout A video layout is the arrangement of participant images as they appear on the monitor in a videoconference If the meeting includes a presentation a la...

Page 183: ...rs to the webcast one of the participants attending the Scopia Desktop videoconference must send this information in an e mail or an instant message The link to the webcast or The link to the Scopia D...

Page 184: ...ver IP and wireless networks We offer end to end visual communications that help businesses collaborate more efficiently Together Radvision and Avaya are propelling the unified communications evolutio...

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