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Quantum|ATL PowerStor L200 Series Library User’s Guide

Chapter 6

Troubleshooting

Guidelines

This chapter contains descriptions of operational problems that
may be encountered and guidelines for dealing with them.
Wherever applicable, corrective information has also been
provided to assist in problem resolution.

Several library problems produce error messages that are
displayed on the OCP. See appendix B,

Error Messages and

Definitions

for more information.

Summary of Contents for PowerStor L200

Page 1: ...Quantum ATL PowerStor L200 Series Library User s Guide 6322500 04 Ver 4 Rel 0...

Page 2: ...without notice Quantum ATL is the generally known alternative designation of ATL Products Inc COPYRIGHT STATEMENT Copyright 2001 by ATL Products Inc All rights reserved Your right to copy this manual...

Page 3: ...eface xiii Chapter 1 Overview 1 Library Configuration 1 Features 2 Library Components 3 Operator Control Panel OCP 3 Library Door 5 Back Panel 5 Optional Bar Code Reader 6 Cartridge Handling Mechanism...

Page 4: ...ing the Library 14 Rack Mount Kit Installation 15 Connecting the Library 16 Running the Power on Self test 18 Configuring the Library 19 Verifying the SCSI Settings 19 Chapter 3 Operator Control Panel...

Page 5: ...aning Cartridges 47 Cln Message 48 Inserting Bar Code Labels 48 Using the Cartridge Magazine 49 Inserting the Magazine 49 Removing the Magazine 50 Chapter 5 SCSI Interface 51 General SCSI Bus Operatio...

Page 6: ...rating Vibration Specifications 66 Non Operating Shock Specifications 67 Electromagnetic Interference EMI Susceptibility 68 EMI Emissions 68 Conducted Emissions 69 Radiated Emissions 69 Radiated Susce...

Page 7: ...Contents Quantum ATL PowerStor L200 Series Library User s Guide vii Glossary 87 Index 93...

Page 8: ...Contents viii Quantum ATL PowerStor L200 Series Library User s Guide...

Page 9: ...Loaded 9 Figure 7 Storage Array 10 Figure 8 Unpacking the Library 15 Figure 9 Rear Panel Cable Connectors 16 Figure 10 SCSI Cabling stand alone Connection Scenario 17 Figure 11 Slot Locations 40 Figu...

Page 10: ...Figures x Quantum ATL PowerStor L200 Series Library User s Guide...

Page 11: ...lock Options 28 Table 6 SCSI ID Options 29 Table 7 Mode Options 31 Table 8 Information Messages 35 Table 9 Code Update Messages 36 Table 10 Tests Options 37 Table 11 Cln Message Indications 48 Table 1...

Page 12: ...ecifications 67 Table 20 Non Operating Shock Specifications 67 Table 21 Conducted Emission Limits 69 Table 22 Radiated Emissions 30 MHz to 1000 MHz 69 Table 23 ESD Failure Level Limits 70 Table 24 Aco...

Page 13: ...cribes library operations configuration servicing and basic troubleshooting XGLHQFH This manual is written for library operators 3XUSRVH This manual provides the following information about the librar...

Page 14: ...omponent being described b All binary numbers are succeeded by b h All hexadecimal numbers are succeeded by h Error or attention conditions are represented in parenthesis that translate as follows SK...

Page 15: ...es may be obtained from Global Engineering Documents 15 Inverness Way East Englewood CO 80112 800 854 7179 or 303 397 2740 RQWDFWV 4XDQWXP_ 7 RUSRUDWH HDGTXDUWHUV To order documentation on the library...

Page 16: ...t Direct 949 725 2100 United States 800 284 5101 Asia Pacific Rim International Code 61 7 3862 4834 Europe Middle East Africa International Code 44 0 1256 848748 Send faxes for the Customer Support De...

Page 17: ...eries library library and includes the following sections Library Configuration Features Library Components Library Configuration 1 The library can hold up to eight cartridges and houses a single tape...

Page 18: ...pe cartridges in a single cycle Sequential access to tape cartridges in circular cycles Optional bar code reader reads the tape cartridge label bar codes Optional auto clean mode automatically cleans...

Page 19: ...xed internal magazine Operator Control Panel OCP 1 The OCP is located on the front panel of the library see figure 1 and controls all library local functions The OCP consists of A liquid crystal displ...

Page 20: ...status and activity View error messages View magazine slot status View the drive and loader controller configuration Set the SCSI ID for the drive and loader controller Lock or unlock the magazine doo...

Page 21: ...and a 2 cartridge internal fixed magazine See Opening the Library Door on page 41 for more information on opening the library door Figure 2 Library Door Back Panel 1 The back panel of the library see...

Page 22: ...cupies a narrow space inside the library to the left of the tape cartridge magazine see figure 4 The bar code reader assembly contains a scan head that communicates with the library controller card ov...

Page 23: ...allows you to add and remove cartridges from the front of the magazine Note If the CHM or elevator is positioned so that it blocks the rear of the slot where the cartridge is to be loaded or unloaded...

Page 24: ...nsors allow the library to operate as a random access system that provides direct quick access to any of the cartridges in the storage array Figure 5 Cartridge Handling Mechanism Tape Drive 1 The tape...

Page 25: ...idge insertion and locks each cartridge in place once inserted A push on a cartridge releases it for removal without the need to remove the entire magazine Note If the CHM or elevator is positioned so...

Page 26: ...r L200 Series Library User s Guide Element Numbering Convention 1 The storage array see figure 7 includes One 6 cartridge magazine Two internal storage slots One tape drive Figure 7 Storage Array 0 1...

Page 27: ...s information needed to install configure and operate the library The installation procedure is divided into the following general tasks Selecting an Installation Location Receiving the Library Rack M...

Page 28: ...ure you need an overhead clearance slightly greater than the height of the library see Physical Specifications on page 62 Surface Strength and Inclination 2 Place the library on a clean level surface...

Page 29: ...meet the following environmental specifications for operating the Powerstor library Temperature 50 F to 104 F 10 C to 40 C Relative humidity 20 to 80 noncondensing Humidity gradient 10 per hour Dry b...

Page 30: ...on contains the library and the smaller carton contains the rack mount kit Unpacking the Library 2 To unpack the library see figure 8 1 Remove the accessory kit 2 Remove the packing foam from the top...

Page 31: ...rary Rack Mount Kit Installation 2 Before installing the rack mount kit in the rack compare the contents of the carton with the packing list inside the shipping carton To install the rack mount kit in...

Page 32: ...wer down the host 2 Connect one end of the short SCSI cable supplied with the to the library controller s SCSI connector closest to the tape drive see figure 10 Caution Verify that the library control...

Page 33: ...nnector closest to the power switch on the back of the library Connect the other end of this cable to the host s SCSI adapter connector 6 Secure the cables using the wire cable clamps or screws provid...

Page 34: ...ith these tests Table 1 POST Pass Error Messages Next the drive and the library are initialized If the optional bar code reader is present and the bar code enable mode is set the cartridge bar code la...

Page 35: ...SCSI IDs to identify or address devices such as the library controller and the tape drive on the SCSI bus If the library is one of multiple SCSI devices on the bus be sure to use a SCSI ID that is uni...

Page 36: ...s Library User s Guide 4 If the SCSI IDs listed are correct for the system configuration press Select to return to the main menu If the SCSI IDs are incorrect for the system configuration change the t...

Page 37: ...el OCP The following functions are described OCP Functions Status Eject Unlock SCSI ID Mode Information Code Update Tests Caution Before executing a menu function command from the OCP verify that ther...

Page 38: ...OCP Menus 3 The LCD displays two lines of characters Either line can contain a mixture of messages and or field codes see table 3 Table 3 OCP LCD Menu Structure OCP Menu OCP Submenu Description Statu...

Page 39: ...pty is displayed Eject Drive Ejects the cartridge from the drive and returns it to its slot Unlock Door Unlocks the door after the cartridge is ejected from the drive if Mode SetUnloadCart is enabled...

Page 40: ...irc modes EnableBarcode Y N AutoClean Y N SetUnloadCart Y N Requires V34 firmware Y default to unload tape drives and return cartridges to respective bins when Unlock Door command is given N to leave...

Page 41: ...n Once the drives are initialized the main menu STATUS options are described as library options The following messages are displayed Library Init Library Active Library Idle Information continued Driv...

Page 42: ...ective messages Table 4 Status Options Note The STATUS option gives status information only and there are no commands to be issued so the ENTER button is not functional Description Messages Notes Slot...

Page 43: ...ey are established when writing from the BOT Drive Status Displays tape drive status including tape drive error conditions and cartridge conditions Status EMPTY InFlux drive is in the process of becom...

Page 44: ...nlock Options Caution Do not press Previous Next Select or Enter until the backup or other tape operations are stopped at the host Pressing these buttons while other operations are executing may resul...

Page 45: ...and their respective messages Table 6 SCSI ID Options Note When changing a SCSI ID wait at least 30 seconds before checking the ID The library may not show the changed ID until the tape drive ID has b...

Page 46: ...ID 3 Press Next to display the message Set ID Library 4 Press Enter to display the SCSI ID selections 0 15 5 Press Previous or Next until the desired SCSI ID is displayed 6 Press Enter to select the...

Page 47: ...es all other modes to Not Selected The Enter button also toggles the Yes and No options see table 7 Table 7 Mode Options Note The host such as a PC must be rebooted for any library SCSI ID change to t...

Page 48: ...I Command Works in conjunction with AutoloadCart command If the library freezes when this option is selected power down the library wait at least 10 seconds then turn on the power Sequential Circular...

Page 49: ...e is displayed 2 Press Enter to display the message Random Selected 3 Press Next Each mode option and status is displayed Autoclean optional Toggles whether or not the library will automatically clean...

Page 50: ...clean is enabled the time that a SCSI Move Media command takes to complete increases from approximately 20 seconds to 60 seconds because the library must wait until calibration is complete If cleaning...

Page 51: ...t Y Information 3 The Information option displays the device revision number software revision number library cycle count and library error count see table 8 Table 8 Information Messages Information T...

Page 52: ...ew Drive Microcode 3 For detailed microcode update procedures contact Quantum ATL Customer Support or your service representative Current Cycles Count starts from completion of most recent POST Ldr Er...

Page 53: ...ng once the termination process completes see table 10 Table 10 Tests Options Description Messages Notes Elevator Test Tests the library elevator function This is a one cycle test Active or Aborted Th...

Page 54: ...brary User s Guide Long Ld Unld Test Randomly loads and unloads cartridges into the tape drive repeatedly until the test is aborted by pressing the Enter button on the OCP Active or Aborted Loads and...

Page 55: ...ing the Cartridge Magazine Using the Library Door 4 The library holds one removable 6 cartridge magazine Slots are labeled 1 through 6 The library recognizes these slots as cartridges 0 5 see figure 1...

Page 56: ...move the CHM manually Damage to the library may occur if the CHM is blocking access to the fixed cartridge slot Recycle power and wait until Library Idle is displayed on the OCP The CHM will then be i...

Page 57: ...if the cartridge is to be removed from the drive and the end of data is at the end of the tape spool Press any other button to stop the operation 6 Open the door using the handle Closing the Library D...

Page 58: ...ape cartridge into the magazine 1 Open the library door 2 Verify that all library SCSI library activity has stopped the message Library Idle will be displayed on the OCP 3 Set the write protect switch...

Page 59: ...e Write Protect Switch 5 Insert the cartridge into the magazine a Push the tape cartridge into the slot until it latches b Verify the small metal retaining tab pops out at the opening of the magazine...

Page 60: ...ar a click 2 Release the cartridge 3 The slot has a spring release action and will partially eject the cartridge for ease of removal Caution When a tape cartridge is inserted in a magazine slot a meta...

Page 61: ...full drive see Unloading a Cartridge on page 46 then perform the load function again Slot x is Empty There is no cartridge available in the selected slot To continue select a slot that contains the c...

Page 62: ...drive Eject to Slot 0 5 Press Enter to unload the cartridge The library returns the tape cartridge to its original slot You cannot choose to send the cartridge to a different slot After the tape cartr...

Page 63: ...unload the cleaning cartridge into its original slot see Unloading a Cartridge The cleaning cartridge can be used 20 times When the drive detects that a cleaning cartridge has expired the drive rewind...

Page 64: ...writing faces outward 2 Slide the label into the slot on the front of the tape cartridge Condition Possible Problem Recommended Action Cln message is displayed on the OCP The drive head may be contam...

Page 65: ...ection contains information on using the cartridge magazine Inserting the Magazine 4 To insert the magazine into the library see figure 15 1 Open the library door see Opening the Library Door on page...

Page 66: ...oor on page 41 Figure 15 Cartridge Magazine Removing the Magazine 4 To remove the magazine from the library 1 Open the library door see Opening the Library Door on page 41 2 Pivot the magazine s handl...

Page 67: ...se features include General SCSI Bus Operation SCSI Message System General SCSI Bus Operation 5 This section discusses general SCSI bus operation The SCSI specification refers to tape libraries as med...

Page 68: ...e Parameters page Initiator Target Operation 5 The library does not act as an initiator on the SCSI bus and will not Generate unsolicited interrupts to the host Initiate its own SCSI commands Assert b...

Page 69: ...generating new unit attentions for that initiator LUN I L combination Existing ones are left queued Behavior Around Power On and SCSI Bus Reset 5 All device SCSI lines go to a high impedance state wh...

Page 70: ...every phase transition as long as the initiator sets the ATN bit before the target deasserts the request REQ for the last byte of the previous phase Generally ATN is recognized immediately by the libr...

Page 71: ...atus is returned whenever the device is unable to accept a command from an otherwise acceptable initiator The initiator should reissue the command at a later time INTERMEDIATE GOOD 10h This status is...

Page 72: ...le bit errors on the bus Most likely these result in undetected data corruption On properly configured SCSI buses parity errors are extremely rare If any are detected they should be addressed quickly...

Page 73: ...s of operational problems that may be encountered and guidelines for dealing with them Wherever applicable corrective information has also been provided to assist in problem resolution Several library...

Page 74: ...opens the door exposing the leader Be sure the leader is in the correct position see figure 16 Verify that the cartridge door is fully closed and the current slot is correct for the starting cartridge...

Page 75: ...to determine the problem or call your Quantum ATL Customer Support representative Error Conditions 6 Depending on the error the OCP may display an error message See appendix B Error Messages and Defin...

Page 76: ...Chapter 6 Troubleshooting Guidelines Operation Failure 60 Quantum ATL PowerStor L200 Series Library User s Guide...

Page 77: ...hysical Specifications Performance Specifications Power Specifications Environmental Specifications Operating Vibration Specifications Operating Shock Specifications Non Operating Vibration Specificat...

Page 78: ...n see figure 17 Table 13 Library Dimensions Figure 17 Library Dimensions Description Rack Mount Desktop Height without feet 6 9 in 17 5 cm 7 0 in 17 8 cm Height with feet cover n a 7 6 in 20 3 cm Widt...

Page 79: ...Data type SCSI bus limitations System configuration For drive performance specifications refer to your specific tape drive product manual Power Specifications 1 This section includes power specificati...

Page 80: ...r hour 15 C per hour across the range Operating Specifications Temperature 50 F to 104 F 10 C to 40 C Relative humidity 20 to 80 noncondensing Humidity gradient 10 per hour Dry bulb 50 F to 104 F 10 C...

Page 81: ...115 F 46 C Temperature gradient 36 F per hour with 9 margin 20 C per hour with 5 margin across the range Temperature shock 27 F with 9 margin 15 C with 5 margin over two minutes Altitude 500 to 30 000...

Page 82: ...ing sine and sweep vibration specifications for the library Table 18 Non Operating Vibration Specifications Item Specification Pulse shape Half sine Peak acceleration 5 G Duration 10 ms Application Tw...

Page 83: ...cifications Frequency range 10 500 H X Y and Z axes Acceleration level 2 G rms X Y and Z axes PSD envelope 0 008 G2 Hz Packaged Specifications Frequency range 5 to 300 Hz vertical Z axis 5Hz to 200 Hz...

Page 84: ...issions 1 The library meets the following international EMI standards FCC Part 15B Class B US Canada EN55022 Class B EN50082 1 CE Mark VCCI Class B Japan AS NZS 3548 Class B Australia New Zealand Appl...

Page 85: ...uipment Table 22 Radiated Emissions 30 MHz to 1000 MHz Radiated Susceptibility 1 The radiated susceptibility limits for high frequency electric fields 26 MHz to 1000 MHz are 3 V m rms 80 modulated 1 k...

Page 86: ...common mode no errors allowed 1 0 kV differential mode S W recoverable errors no hardware failure ESD Failure Level Limits 1 This section lists the ESD failure level limits for normal operator access...

Page 87: ...LwAd B Sound Pressure Level LpAm dBa bystander position Product Idle Operating Streaming Idle Operating Streaming Library 5 8 5 8 47 9 48 2 Current values for specific configurations are available fr...

Page 88: ...rives is 185 000 power on hours POH mean time between failures MTBF or 1 000 000 mean load unload cycles between failures MCBF where a failure is charged against one or the other but not both Quantum...

Page 89: ...ion Recommended Operator Action Drive Stuck in Flux This indicates that the drive exceeded the timeout allowed for that operation The drive was still in the flux state when the timeout occurred Cycle...

Page 90: ...Error code descriptions are listed in Library Error Definitions on page 76 DLC ERR x DRIVE ERROR An error occured communicating with the tape drive LoadFirstCart FAILED Occurs when the Autoload Cart...

Page 91: ...ed Cycle the library power and try the operation again If the operation fails again contact an authorized field service engineer Loader Timeout In Retry Prepos Timeout In Retry The command aborted aft...

Page 92: ...ver a power cycle or reset occurs during a move The loader controller will insure that the cartridge is fully loaded onto the CHM and then will proceed with power on self tests The library controller...

Page 93: ...The library controller determines if the drive is still in unloaded state after receiving this error code If the drive is still in the unloaded state reissue the command If the drive is not still in t...

Page 94: ...ding PUSHPOS 2 during a cartridge unload 9BH Retry Could not unlock the door during an Unlock Door 9CH Retry Did not find all valid slot positions during a Scan Magazine 9DH Retry Time out did not lea...

Page 95: ...er be returned in the status error bytes It is utilized in the error trace buffer as an indicator every time a thousand cycles has occurred ABH See description Time out finding PUSHPOS 1 rack waiting...

Page 96: ...by Preposition B5H See description Did not find all expected slots during an CHM movement This error can occur during a load or unload of a cartridge or a Preposition command Reissue Scan Magazine fol...

Page 97: ...is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful...

Page 98: ...ng Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du Regl ment sur le mat riel brouilleur du Canada CISPR 22 WARNING 3 This is a Class A product In a domesti...

Page 99: ...2 or 18 AWG 1 0 mm2 wires Length Maximum 15 feet 4 5m Rating Minimum 10 A 125 V ATTENTION 3 LIRE LA REMARQUE DANS LE MODE D EMPLOI REMARQUE 3 CETTE REMARQUE NE CONCERNE QUE LES TATS UNIS ET LE CANADA...

Page 100: ...ahlen aus VERMEIDEN SIE jeden Blickkontakt und direkten k rperlichen Kontakt mit diesen Strahlen VORSICHT Ein nicht ordnungsgem er siehe hier enthaltene Anweisungen Einsatz bzw nderungen der Betriebsl...

Page 101: ...incolumit delle persone Battery Statement 3 CAUTION 3 This product contains a Lithium battery The Dallas Semiconductor DS12B887 on the motherboard contains a Lithium battery Lithium may be considered...

Page 102: ...etreffend Sammel und R ckgabestellen beachtet werden Attenzione 3 Questo prodotto contiene una batteria al litio Il modulo Dallas Semiconductor DS12B887 contiene una batteria al litio sulla scheda mad...

Page 103: ...n A user defined mode in which the library automatically performs drive cleaning tasks as needed Automated library An enclosed data storage system consisting of storage elements data transfer elements...

Page 104: ...i directional roller system that enables simple horizontal movement between the magazine and DLT drive command A user initiated signal given to a computer program that initiates terminates or otherwis...

Page 105: ...e FSE Field Service Engineer H Host or host computer The computer that issues SCSI commands to control the library robotics and tape drives HVD High voltage differential A standard method of driving S...

Page 106: ...ubsystem O OCP The OCP operator control panel on the front of the library serves as the operator s interface with the library It provides a screen with buttons allowing the operator to change and conf...

Page 107: ...describing the operating state of the library It is also used for displaying menu options while the library is in the menu mode SDLT Super digital linear tape A high grade metal particle magnetic tape...

Page 108: ...Glossary 92 Quantum ATL PowerStor L200 Series Library User s Guide...

Page 109: ...5 Bar code labels 48 Bus free 56 Bus parity errors 56 Bus phases 54 C Cartridge Removal 44 Cartridge Handling Mechanism CHM 7 Cartridge write protect switch 43 Changing SCSI settings 30 Checking SCSI...

Page 110: ...ications 66 non operating vibration specifications 67 Notational Conventions xiv O OCP 18 OCP error messages 73 Operating the library 42 operating vibration specifications 65 Operation failure 59 Oper...

Page 111: ...SI ID settings 19 SCSI IDs and logical unit numbers LUNs 52 SCSI II specification xv Setting a Mode 33 Setting a SCSI ID 30 Settings SCSI 19 Specifications 61 Status phase 54 T Tests 37 V Vibration sp...

Page 112: ...Index 96 Quantum ATL PowerStor L200 Series Library User s Guide...

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