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Quantum LTO-5 HH SAS Model C User’s Guide
79
Chapter 6
Troubleshooting
Procedure 1: Determining Firmware Level and
Capturing Drive Dump
Customers are responsible for updating Firmware. For optimum
performance, the customer must obtain the latest level of firmware for
the unit by downloading the firmware from the web site
www.quantum.com/serviceandsupport
.
The xTalk utility can be used to update the firmware level as well as to
capture a drive dump which may be requested by technical support to
aid in problem analysis.
For instructions about updating firmware from a server that uses an
Quantum tape device driver, download the xTalk User’s Guide from
www.quantum.com/serviceandsupport
.
Procedure 2: Inspecting a Cartridge for Damage
If the cartridge fails to load or unload properly, perform the following
steps:
Summary of Contents for LTO-5 HH SAS C
Page 1: ...Technical Reference Manual Quantum LTO 5 HH SAS Model C User s Guide 6 68131 01 Rev A...
Page 36: ...Chapter 3 Installation Updating Firmware 30 Quantum LTO 5 HH SAS Model C User s Guide...
Page 84: ...Chapter 5 Media Disposing of Tape Cartridges 78 Quantum LTO 5 HH SAS Model C User s Guide...
Page 90: ...Chapter 6 Troubleshooting Pre Call Checklist 84 Quantum LTO 5 HH SAS Model C User s Guide...
Page 100: ...Appendix A Error Codes and Messages 94 Quantum LTO 5 HH SAS Model C User s Guide...
Page 102: ...Appendix B Tape Alert Flags 96 Quantum LTO 5 HH SAS Model C User s Guide...
Page 118: ...Glossary 112 Quantum LTO 5 HH SAS Model C User s Guide...