Quantum LTO-5 HH SAS C, Technical Reference Manual, Page: 88 / 118

Chapter 6: Troubleshooting
Pre-Call Checklist
82 Quantum LTO-5 HH SAS Model C User’s Guide
Caution: If you insert the Quantum LTO Ultrium Data Cartridge into
another manufacturer's drive, the SARS data in the
cartridge memory may become lost or invalid.
If you encounter a media-related problem, refer to Function Code E: Test
Cartridge & Media on page 55.
Pre-Call Checklist
If you have questions or problems, go through this checklist before
contacting Quantum Technical Support. Ensure that the total SAS cable
length does not exceed 5.5m (18 ft). Perform the following steps before
you place a call to Quantum Technical Support. Where instructions refer
you to the web, visit www.quantum.com/serviceandsupport .
1 Perform a general checkup of the hardware and connections:
• Verify that all cables are connected properly at both ends.
• Before attaching the SAS cables, ensure that the connector does
not contain bent or recessed pins.
• Ensure that all retention screws for the SAS cable are securely
tightened.
2 Verify that the drive's firmware is at the most recent level. To
determine the latest release of firmware, visit the web. See
Updating Firmware on page 28 for instructions on downloading the
latest firmware.
3 Verify that your device drivers are at the most recent level:
• For Quantum device drivers, visit the web.
• For the device drivers of independent software vendors (ISVs),
visit the appropriate third-party web site.
4 Verify whether your hardware and software configuration is
supported. To determine the latest supported attachments, visit the
web.
5 Review “Frequently Asked Questions” and “Hints and Tips” on the
web.