Q24
Tape
Library
Installation
and
Operations
Manual
© Copyright QUALSTAR 2014
60
PROBLEM
SOLUTION
Media
Cleaning
or
data
tape
incompatible
with
drive.
Make
sure
you
are
using
data
and
cleaning
tapes
that
are
compatible
with
the
drive
and
model
of
your
library.
The
library
automatically
unloads
incompatible
tapes,
the
<Media
Attention>
LED
flashes,
and
an
exclamation
mark
(!)
is
displayed
in
the
inventory
display
for
the
indicated
slot
number.
Export
the
media
in
order
to
clear
the
state.
Cannot
write
to
or
read
from
tape.
Make
sure
that
the
tape
is
write
enabled
(move
the
write
‐
protect
switch
to
the
enabled
position).
Make
sure
you
have
the
appropriate
data
tape
for
your
library
model.
Make
sure
you
are
using
an
Ultrium
tape
that
has
not
been
degaussed.
Do
not
degauss
Ultrium
tapes.
Make
sure
that
the
tape
has
not
been
exposed
to
harsh
environmental
or
electrical
conditions
and
is
not
physically
damaged
in
any
way.
Many
backup
applications
do
not
read
or
write
to
tapes
that
were
created
using
a
different
backup
application.
In
this
case,
perform
an
erase,
format,
or
label
operation
on
the
tape.
Make
sure
you
understand
any
data
protection
or
overwrite
protection
schemes
that
your
backup
application
may
be
using,
which
could
prevent
you
from
writing
to
a
given
tape.
Retry
the
operation
with
a
different,
known
good
tape.
Clean
the
tape
drive
using:
‐
OCP,
see
Section
3.1.7
‐
RMU,
see
Section
3.2.9.6
Power
Library
does
not
power
up.
Check
all
power
cord
connections.
Make
sure
the
power
switch
on
the
front
panel
is
in
the
<ON>
position.
Make
sure
there
is
power
to
the
outlet.
Try
another
working
outlet.
Replace
the
power
cord.
Contact
your
service
representative.
No
display
messages
appear.
Make
sure
the
power
cord
is
connected.
Make
sure
the
power
switch
is
on.
Power
cycle
the
library.
Download
the
library
firmware.
Contact
your
service
representative.