quadient IS-330 User Manual Download

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Troubleshooting

167

Diagnostics and System Data

Diagnostics allow you to find the root cause of a an issue or a breakdown that may

occur during the life of your Mailing System.
The system performs tests automatically to diagnose the problem and generate cor-

responding reports.
The System Data gives data about the status of the system and the events or errors

that have occurred.

Diagnostics

As Supervisor, you can gain access to all the diagnostic data listed below:

11.3 Diagnostics and System Data

No.

Diagnostic

Comments

Ping Server

Sends a message to a server (if connected) to
check the line.

Sensors Status

Reports the status ([0] or [1]) of the sensors below:

•

Top doc

•

Start print

•

Cover

•

Carriage

Display

The screen displays, successively, a black bar
without text, then a text.

Keypad

Displays “Key ok” if the test is correct

USB ports

Checks the two USB ports (need USB keys).

Serial Connection

Checks the serial port.

Modem Self Test

Checks the Modem.

Ping Tool

Checks Lan address.

IP Configuration
Checker

Checks Lan connection.

Summary of Contents for IS-330

Page 1: ...User Guide IS 330 350 Franking machine ...

Page 2: ...ng Received for Incoming Mail 42 3 5 Running Pass through Mail 44 3 6 Settings Details 46 3 7 Advanced Operations 56 4 Money Operations 57 4 1 Overview 59 4 2 Managing Credit 60 4 3 Unlocking the PSD Audit 63 5 Managing Accounts and Assigning Rights 65 5 1 Accounting and Assigning Rights Overview 67 5 2 Selecting an Account Mode 68 5 3 Guidelines to Setup an Account 69 5 4 Selecting an Account Mod...

Page 3: ...b Memories 131 8 11 Connection Settings 134 8 12 Time and Date Management 136 9 Options and Updates 137 9 1 Options and Updates Process 139 9 2 Using the Mailbox 140 9 3 Managing Options 142 9 4 Managing Slogans 144 9 5 Managing ERAs 146 9 6 Managing Postal Rates 148 9 7 Updating System Software 150 10 Maintaining your Mailing System 153 10 1 Maintaining the Ink Cartridge 155 10 2 Cleaning the Mai...

Page 4: ...n about safety precautions and environ mental recommendations to operate your equipment in the best possible conditions 1 1 What you will find in this Manual 3 1 2 Safety Requirements 5 How to Disconnect your Mailing System 9 1 Read this First ...

Page 5: ...Read this First 2 1 ...

Page 6: ...ou can change accounts as a user or set up accounts and control access to the Mailing System as the supervisor Section 6 Reports How you can generate and print out reports for the Mailing System usage credit usage account usage etc Section 7 Online Services Using your Mailing System to access Online Services and connect your sys tem for upgrades Section 8 Configuring your Mailing System All the sp...

Page 7: ...erent scenarios or situations TIP advice to help save you time when processing your mail SUPERVISOR indicates that you have to log in as the supervi sor using the supervisor PIN to perform the procedure Post age functions of the Mailing System are not accessible in this mode Acronym Description Credit Postage amount available ERA External Return Address ID IDentification LAN Local Area Network lin...

Page 8: ...by wall switches or shared by other equipment Make sure there is no strain on the power supply cord Compliance Energy Star compliance Your mailing machine is Energy Star compliant it helps you to save energy and money while protecting the environment 1 2 Safety Requirements THIS SYSTEM MUST BE GROUNDED Only connect the power plug to an outlet provided with a pro tective ground contact To reduce th...

Page 9: ...tailer internet site or by contacting him He will inform you of the collection and treatment processes of these machines CE compliance Products presented in this guide are conform to requirements of directives number 2006 95 CE 2004 108 CE This is a class A product Operation of this equipment in a resi dential area is likely to cause harmful interference in which case the user will be required to ...

Page 10: ...s cigars etc on the Mailing System When removing jammed material avoid using too much force to prevent personal injury and damaging components When lifting covers wait for all parts to stop moving before placing hands near the feeder path or printhead To prevent overheating do not block the ventilation openings or try to stop the power supply fans Do not remove bolted covers as they enclose potent...

Page 11: ...k PC LAN 8 wires Follow the additional precautions below Avoid using your system during an electrical storm as there may be a risk of elec trical shock from lightning Do not install telephone jacks or LAN connectors in a wet location Disconnect the telephone or LAN cable from the wall before moving your system To prevent damage to equipment do not confuse telephone jacks that connect to the modem ...

Page 12: ...ee How to Turn the Mailing System to OFF Mode p 22 2 Unplug the power cord from the wall outlet 3 Unplug the LAN cable and the telephone cord from their sockets as they may still be energized Only unplug the power cord when the Mailing System is in OFF mode or Sleep mode to avoid keeping the ink cartridge in an unprotected position where the ink may dry out and become unusable ...

Page 13: ...Read this First 10 1 ...

Page 14: ...section 2 1 System Layout 13 2 2 Accessories 15 2 3 Control Panel Features 16 2 4 Connections 19 2 5 Power Management 21 How to Turn the Mailing System to Sleep Mode 21 How to Turn the Mailing System to OFF Mode 22 2 Meet Your Mailing System ...

Page 15: ...Meet Your Mailing System 12 2 ...

Page 16: ...t 2 1 System Layout Weighing platform Measures weight of mail pieces Base Prints envelopes or labels and controls the Mailing System Jam release handle Allows you to remove jammed envelopes or labels Feed Table Beginning of mail transport path ...

Page 17: ...Meet Your Mailing System 14 2 Inside System Base Postal Security Device PSD Postage meter Cover Lift by front side to open Ink Cartridge Prints the postal imprint on envelopes ...

Page 18: ... Printer option A USB printer can be directly connected to the mailing system for printing mailing related reports 2 2 Accessories For more information about compatible printers that can connect to your mailing system please contact technical support ...

Page 19: ...ted when present Job memory Displays selected job memory when applicable Mailbox Indicates unread messages in message box Postage Indicates the amount to be printed on the envelope Print Offset Indicates the printing offset status imprint position shifting for thick envelopes Rate and Services Indicates the current rate and services selected Reset item counter Resets the item counter to zero This ...

Page 20: ...fig uration Accesses imprint selection and imprint set up screens Weighing Mode Opens the weighing mode selection menu Standard Weighing Differential Weighing Manual weight entry KEYPAD Alphanumeric Keys Allows the entry of alpha or numeric values accounts or other set up information Press a key several times to display all possible characters Clear Reset Rate Clears keypad entries or from the hom...

Page 21: ...cters you may obtain by pressing keys several times in a row Key Alpha numeric Custom text Modem settings 1 1 1 1 2 2ABCabc 2 2ABC 3 3DEFdef DEF3 3D 4 4GHIghi GHI4 4 5 5JKLjkl JKL5 5 6 6MNOmno MNO6 6 7 7PQRSpqrs PQRS7 7 8 8TUVtuv TUV8 8 9 9WXYZwxyz WXYZ9 9W 0 0 0 0 C Clear function Clear function Clear function ...

Page 22: ...iling System has an Universal Serial Bus USB port that allows you to connect to a modem printer or other USB memory key 2 4 Connections Power Connector To wall socket LAN Port To software applications on a PC option 2 USB Ports To modem memory device or printer ...

Page 23: ... Power connectors Nota Power connectors are shown in section Connectors p 19 LAN Port To customer services and or accounting software on a PC option USB Modem To Telephone cable Telephone Cable To wall socket analog telephone line Wall Socket Power Source ...

Page 24: ... Mode You can also turn the Mailing System to Sleep mode manually How to Turn the Mailing System to Sleep Mode How to Turn the Mailing System to Sleep Mode 1 Press at the top right corner of the control panel The light located next to the key indicates Green the Mailing System is awake and ready for use Amber the Mailing System is in Sleep mode 2 5 Power Management The System can only use the LAN ...

Page 25: ...tem to OFF Mode How to Turn the Mailing System to OFF Mode 1 Turn your system to Sleep Mode see How to Turn the Mailing System to Sleep Mode p 21 2 Be sure that the light located next to the key at the top right corner of the control panel is Amber meaning that the Mailing System is in Sleep mode 3 Turn Off your Mailing System The circle or O indicates the system is OFF ...

Page 26: ... Postage Manually Entered Running Mail 41 3 4 Printing Received for Incoming Mail 42 How to Process Incoming Mail Settings 42 How to Process Received Mail Running Mail 43 3 5 Running Pass through Mail 44 How to Process Mail without Printing Settings 44 How to Process Mail without Printing Running Mail 45 3 6 Settings Details 46 How to Change Accounts 46 How to Select a Rate 47 How to Change the We...

Page 27: ...Processing Mail 24 3 ...

Page 28: ... the type of process you will use Home Screen and Configuration Menu Each type of imprint is associated to A specific Home Screen that displays current imprint configuration weight postage A specific Imprint Configuration Menu that allows you to set imprint parameters 3 1 Choosing a type of imprint To directly gain access to the Configuration Menu of the Type of imprint press Shortcut Key on the C...

Page 29: ...default values as supervisor see Configuring your Mailing System p 107 Type of process Type of imprint Available imprint options Applying postage to outgo ing mail Normal p 33 Rate Weight Date format ERA optional Slogan optional Print offset optional Enter the postage amount manually Manual Amount Entry Slogan ERA Slogans Amount Printing Received or the date on incoming mail Received p 42 Print da...

Page 30: ...ail efficiently Mail preparation involves Sorting mail by type and task to make processing faster p 28 Logging into the system to start a work session p 29 Selecting the Type of imprint that corresponds to your mail p 31 Checking additional issues concerning your Mailing System ink level credit p 32 3 2 Preparing and Starting your Work Session ...

Page 31: ...tacks How to Sort Mail How to Sort Mail Put the mail in different stacks according to the characteristics and in the order that follows 1 Mail Type See table p 26 Outgoing mail with different postage types Normal postage Incoming mail 2 Separate envelopes into two groups those that require sealing and those that do not 3 Accounts to allocate costs to only if you have to select an account at log in...

Page 32: ...mode How to Log in and Start a Work Session How to Log in andStarta Work Session To log in as a user 1 Press to wake up the system The system may display one of the following screens Home Screen Normal Login Screen Account Screen Home Screen Normal If this screen is displayed no other step is required to navigate through the system Login Screen If the Login Screen is displayed enter your operator ...

Page 33: ... p 46 To choose security level for accounts and access control as the Supervisor see Managing Accounts and Assigning Rights p 65 How to Turn the Mailing System to Sleep Mode p 21 To type letters instead of figures using the keypad press the cor responding key several times in a row like a cell phone Example To have N press twice the key 6 ...

Page 34: ...How to Change theCurrent Type of imprint Once you are logged in as user 1 Either The Imprint screen is displayed 2 Select Type and press OK The Type of imprint screen is displayed 3 Select the type of imprint in the list and press OK The Imprint screen is updated and displays the menu items that allow you to modify the imprint options 4 Press or to return to the home screen Press or Press and type...

Page 35: ...atch Data Report p 84 See How to Reset Batch Counters p 56 Is the Weighing Platform prop erly zeroed or tared Before laying envelope s on the weighing plat form your home screen should display 0 g If _ g is displayed perform a rezero of the WP See How to Rezero the Weighing Platform p 123 Is there enough ink in the car tridge To display the level of ink in the printing headset see How to Display I...

Page 36: ...il requirements differ from day to day some of the settings may not be nec essary or their order may vary You must begin with selecting the Type of imprint to gain access to the additional options and be able to run your mail Normal is default How to Apply Normal Postage Settings How to Apply Normal Postage Settings Required settings 1 Make sure you are on the home screen of the Normal type of imp...

Page 37: ...lect a Slogan or None in the Slogan list screen For more details see How to Add or Cancel a Slogan on the imprint p 53 Add or change the ERA Select ERA and then select an ERA or None in the ERA list screen For more details see How to Add or Cancel an ERA on the imprint p 52 Check or change the Date Select Date and then select a date option in the Date advance screen Select Today s date for printin...

Page 38: ...ighing Type p 48 To change the current weighing mode press and select a weighing mode in the Weighing type screen For more detail see How to Change the Weighing Type p 49 You can also apply the optional setting s 1 Move the imprint away from the envelope edge for thick en velopes see How to Move the imprint Print Offset p 54 You are now ready to print To select an option in the screen Highlight th...

Page 39: ... the postage amount is updated 2 Press The system motors start running 3 Withdraw the envelope from the WP and insert it into the mail path against the rear guide wall with the side to be printed facing upwards To set the imprint quickly consider using Job memories The memories store imprint characteristics together with rates and if activated charged account See Using Job Memories p 55 If you nee...

Page 40: ...atically 3 To print the imprint insert the mail piece into the base against the rear guide wall with the side to be printed facing upwards 4 The Mailing System applies postage and the mail piece or label is sent to the catch tray 5 Repeat the previous step for each piece of mail To quit the process at any time press If a mail piece is bigger than mail path maximum thickness see Mail Specifications...

Page 41: ...ng 2 Insert the mail piece or a label tape into the mail path against the rear guide wall with the side to be printed facing upwards 3 The Mailing System applies postage and the mail piece or label is ejected If a mail piece is bigger than mail path maximum thickness see Mail Specifications p 173 you may use double label paper ...

Page 42: ...ake sure you are on the home screen of the Normal type of imprint The home screen indicates weight postage and currently se lected rate as illustrated below 2 Check or change the type of imprint Press and type 1 to access the Imprint screen The type of imprint is indicated on line 2 of the screen To change the type of imprint Select the Type line Press OK and then select Manual Amount Entry in the...

Page 43: ...en For more details see How to Add or Cancel an ERA on the imprint p 52 4 Add or change the amount manually Select Amount The Manual Amount Entry screen appears Enter the desired amount Press OK 5 If needed Change the date or date format from the Imprint screen as follows Select Date Select a date option in the Date advance screen Select No date advance to print the current date For more details s...

Page 44: ...ome screen To print postage directly on mail pieces 1 Insert the mail piece or a label tape into the mail path against the rear guide wall with the side to be printed facing upwards When you are in the manual amount entry mode you can modify the amount by typing the amount with the keypad You can reset the value by pressing C The side that you want to print on should be facing upwards If a mail pi...

Page 45: ...Type of imprint to gain access to the corresponding parameters and be able to run mail How to Process Incoming Mail Settings How to Process Incoming Mail Settings Required settings 1 Make sure you are on the home screen of the Received type of imprint The type of imprint is indicated at the top of the home screen as illustrated 2 Check or change the type of imprint Press to access the Imprint scre...

Page 46: ...ee How to Move the imprint Print Offset p 54 You are now ready to print Running Mail To run mail follow the procedure below after you have completed the steps in How to Process Incoming Mail Settings p 42 How to Process Received Mail Running Mail How to Process Received Mail Running Mail On the Received home screen 1 Press System motors start running 2 Insert the mail piece or a label tape into th...

Page 47: ...ble to run mail How to Process Mail without Printing Settings How to Process Mail without Printing Settings Main setting 1 Make sure you are on the home screen of the Pass through type of imprint The type of imprint is indicated at the top of the home screen as illustrated 2 Check or change the type of imprint Press to access the Imprint screen To change the type of imprint select the Type line pr...

Page 48: ... Mail How to Process Mail without Printing Running Mail 1 Press System motors start running 2 Insert the mail piece into the mail path against the rear guide wall side to be printed facing upwards To select an option in the screen Highlight the option using the arrow keys and Then press to validate your selection ...

Page 49: ...ons change the account as follows How to Change Accounts How to Change Accounts To change accounts 1 As a user The list of accounts that are available is displayed 2 Select the account you want to use and press OK 3 Press to return to the home screen The current account number is displayed 3 6 Settings Details Press and type 5 or select the path Account ...

Page 50: ... parameters class des tination format services in complete lists of options How to Select a Rate How to Select a Rate To select a rate 1 Either The Rate Selection screen is displayed 2 On that screen you can Type a rate number 1 to 7 to select a rate or display rate options Press 8 to select the Rate wizard 3 Follow the instructions on screen and once you have chosen the rate and services press OK...

Page 51: ... Entry In this mode you enter the weight manually see p 50 Standard Weighing In this mode each mail piece is manually placed on the Weighing Platform and then put into the mail path If the Smart Start option is activated you do not have to press at each piece see How to Activate Deactivate Smart Start p 117 For weighing Select the method Items one by one Standard Weighing Items stacked on the Weig...

Page 52: ...ype At start up the default weighing type is active See also To change the default weighing mode as supervisor see How to Change the Default Weighing Type p 120 To change the weighing type according to the type of process you want to run see Choosing a Weighing Type p 48 follow the steps outlined below How to Change the Weighing Type How to Change the Weighing Type To change the weighing type from...

Page 53: ...try or type 1 The Manual weight entry screen is displayed 3 Enter the weight in g and press OK to validate The home screen displays the Manual Weight Entry icon and the weight entered You can enter the weight manually if a mail piece exceeds the weighing capacity of all your weighing platform If this situation occurs you will need to print the postage amount on a label to stick onto the mail piece...

Page 54: ...ess the configuration menu of the Type of imprint press To return to the Type of imprint home screen press Advancing or Omitting the Date The Date Advance function allows you to change the date printed on mail pieces How to Change the Date How to Change the Date To change the date that will be printed 1 Either The Imprint screen is displayed 2 Select Date and press OK or type 3 The Date Advance sc...

Page 55: ...44 How to Add or Cancel an ERA on the imprint How to Add or Cancel an ERA on the imprint To add an ERA to the imprint or to cancel the ERA 1 Either 2 Select ERA and press OK or type 2 The Select ERA screen is displayed 3 Select the desired ERA in the list or None for printing no ERA The icon indicates the current selection 4 Press OK to validate your selection The Imprint screen is displayed with ...

Page 56: ...ect Slogan screen is displayed 3 Select the slogan in the list or select None for printing no slogan The icon indicates the current selection 4 Press OK to validate your selection The Imprint screen is displayed with updated parameters home screen Press or Press and type 1 or select the path Imprint Royal Mail requires blue ink to be used when franking letters eligi ble for the Business Mail disco...

Page 57: ...nvelopes with rounded edges 1 Imprint printing offset How to Move the imprint Print Offset How to Move the imprint Print Offset To add an offset to the imprint position 1 As a user The Print position setting screen is displayed 2 Select the offset and press OK to validate Press and type 2 1 or select the path Job settings Print position ...

Page 58: ...ories p 131 How to Use a Job Memory How to Use a Job Memory To use a job memory 1 Either The job memories list is displayed 2 Select a job memory in the list 3 Press OK to validate your selection The job memory zone Mem of the home screen displays the current job memory name If your mail requires different settings then the job memories are the solution all your settings are stored in a single mem...

Page 59: ...tely 1 Press Using Batch Counters Batch counters allow you to track and report pieces items and postage value since the last counter reset How to Reset Batch Counters How to Reset Batch Counters 1 As a user 2 Select the counter you wish to reset and press OK 3 7 Advanced Operations To produce reports associated to counters see Reports p 79 Press and type 2 3 or select the path Job settings Start b...

Page 60: ...ling System to allow postage operations 4 1 Overview 59 4 2 Managing Credit 60 How to Check the PSD Meter Credit 60 How to Add Credit to the PSD Meter 61 4 3 Unlocking the PSD Audit 63 How to Unlock the PSD 63 How to Check the Date of the Next Call 63 4 Money Operations ...

Page 61: ...Money Operations 58 4 ...

Page 62: ...r Mailing System Check the available credit in the PSD Add credit to the PSD The crediting operations trigger a connection of the Mailing System to Postal Services through the telephone line or internet connection Tracking Credit You can generate reports on the use of your postage credit as all Mailing operations involving your postage are recorded by the Mailing System To generate reports see Rep...

Page 63: ...llowing steps to display your available postage credit How to Check the PSD Meter Credit How to Check the PSD Meter Credit To check available credit 1 Either The Credit Menu is displayed 2 Select the menu path Credit information or type 1 The screen displays your postage credit as shown below Ascending credit used Descending credit available 4 2 Managing Credit Press or Press and type 7 or select ...

Page 64: ...s displayed By default the system displays the value of the previous transaction 4 Enter the amount of postage to add using the keypad use C to clear a digit press C twice to clear the field 5 Press OK to start the connection to the Postal Server If the crediting process is successful the system displays a successful message If crediting fails the system displays a failure message and the amount t...

Page 65: ...mation screen to check your account balance once the transaction is complete see How to Check the PSD Meter Credit p 60 See also As supervisor you can set the Mailing System to ask for a PIN code for crediting see How to Set Cancel a Credit PIN Code p 119 ...

Page 66: ... Press OK to connect to the Postal Services If the audit is successful the system displays a successful message If the audit fails the system displays a failure message ex plaining the cause of the error Try to correct the cause and retry How to Check the Date of the Next Call How to Check the Date of the Next Call To display the date of the next server call 1 Either The date of the next call is d...

Page 67: ...Money Operations 64 4 ...

Page 68: ...g an Account Mode 68 5 3 Guidelines to Setup an Account 69 How to Change a Shared PIN Code 70 5 4 Selecting an Account Mode 72 How to Display and Change the Account Mode 72 5 5 Managing Accounts 73 How to Create an Account 74 How to View Edit Account Information 75 How to Activate Deactivate an Account 76 How to Delete an Account 76 How to Export an Account List 77 How to Import Accounts 78 5 Mana...

Page 69: ...Managing Accounts and Assigning Rights 66 5 ...

Page 70: ...ling System is shared When the Accounts Function is activated the currently selected account is charged each time the user applies postage to mail You can then issue reports on each account for information about reports see Reports p 79 Accounts from the User s Perspective If the Accounts Function is activated users of the Mailing System must select an account when starting their work session Afte...

Page 71: ...options available and the function of each option on the user and supervisor points of view 5 2 Selecting an Account Mode Access Control Function No Yes Accounts Function No No account No account with access control Yes Accounts Account mode Function Action required to access the system No Account No postage tracking No access control Unlimited access to the sys tem No Account with Access Control ...

Page 72: ... users with unlimited access to the system self service type This is the default mode in your Mailing System Implementing No account Follow the procedure How to Display and Change the Account Mode p 72 and select the No Account mode No Account Management Menu In No account mode No other setting is necessary for the No Account mode 5 3 Guidelines to Setup an Account ...

Page 73: ...y and Change the Account Mode p 72 and select the No account with access control mode 2 Enter the 4 digit shared PIN code the users will have to enter at log in No Account with Access Control Management Menu In No Account with access control mode the menu allows you to change the shared PIN code How to Change a Shared PIN Code How to Change a Shared PIN Code 1 As the supervisor see How to Log in a...

Page 74: ...in How to Display and Change the Account Mode p 72 and select the Accounts Mode 2 Create accounts as indicated in How to Create an Account p 74 Accounts Mode Management Menu In Accounts Mode the menu allows you to manage your accounts See also To add modify or delete accounts see Managing Accounts p 73 If only one account is available the Mailing System automatically selects it at start up When yo...

Page 75: ...Account mode 1 As supervisor see How to Log in as Supervisor p 110 The Account Mode Selection screen is displayed with the current Account Mode shown 2 Select another Account mode 3 Press OK to confirm 4 If required enter the PIN code and press OK The Mailing System then confirms that the Account Mode has been changed 5 4 Selecting an Account Mode Press and type 5 1 or select the path Account Mana...

Page 76: ...t screen Account summary Additional information See also About changing the maximum number of accounts see Account level p 106 Printing the current account list Account Report p 90 5 5 Managing Accounts Account Item Format Description Number 11 Alphanumeric Characters Number of the account Two accounts cannot have the same number An account number cannot be modified after its creation but the acco...

Page 77: ...and Change the Account Mode p 72 1 As supervisor see How to Log in as Supervisor p 110 The Account list screen is displayed 2 Select Add Account 3 Using the keypad Enter the Account Number and press OK Enter the Account Name and press OK Select the Account Status active or inactive and press OK The Account creation summary screen will appear You can also import a list of accounts See Importing Exp...

Page 78: ...e Account list screen is displayed 2 Select the account or type the account number and press OK 3 Select Edit Modify The Edit Modify screen appears 4 Change each parameter using the keypad use key C to clear characters Press OK to display the next parameter The Account modification summary screen is displayed 5 Press OK to accept the changes To type letters instead of figures using the keypad pres...

Page 79: ...s the button displays the current status active or inactive and press OK 3 Accept the changes by pressing OK on the Account modi fication summary If an account is deactivated it is no longer visible to the operator Deleting Accounts You may need to delete an account How to Delete an Account How to Delete an Account To delete an Account 1 Perform procedure How to View Edit Account Information p 75 ...

Page 80: ...ow to Export an Account List HowtoExportan Account List To export an account list on a USB memory key 1 As supervisor see How to Log in as Supervisor p 110 2 Insert the USB memory key into the USB port of the base at rear left and press OK 3 Follow the instructions displayed on the screen At the end of the process a message will inform you that you when you may remove the USB memory key Using a sp...

Page 81: ...the base at rear left and press OK 3 Select the CSV file to import and press OK 4 Follow the instructions displayed on the screen At the end of the process a message will inform you when you may remove the USB memory key You can only import CSV files located in the root directory of the USB memory key Name Format is ACS_yyyymmdd_hhmmss CSV example ACS_20091007_035711 CSV Field delimiter semi colon...

Page 82: ...eport 83 How to Generate a Report as a User 83 How to Generate a Report as Supervisor 83 6 3 Counter Data 84 6 4 Postage Data 86 6 5 Credit Data 88 6 6 Account Data 90 How to Generate the Account Report 90 6 7 System Data 93 How to Generate a IP Configuration Report 96 How to Generate a Proxy Configuration Report 97 6 Reports ...

Page 83: ...Reports 80 6 ...

Page 84: ... memory key 6 1 Reports Overview Report name Report description Output Devices Page COUNTER DATA Batch Data Batch Counter and corresponding post age for outgoing mail since the last reset SP p 84 Received Batch Data Batch Counter for incoming mail Received on since the last reset SP p 85 POSTAGE DATA Daily Usage Consumption information total items and total postage value for each day of a selected...

Page 85: ...p 93 Base Events PSD Events Events listed for diagnostics with cus tomer service assistance only supervisor only SPF Base errors p 94 Meter errors p 95 IP Configuration Report IP configuration settings L IP Con figura tion Report p 96 Proxy Configura tion Report Proxy configuration settings L Proxy Configu ration Report p 97 Report name Report description Output Devices Page ...

Page 86: ...ask for prefe rences such as Period of time targeted begin date end date Desired account etc Select or type the required parameters and press OK The Output selection screen is displayed 5 Select an available output device and press OK The system will send the report details to the selected output How to Generate a Report as Supervisor HowtoGenerate a Report as Supervisor To generate a Report 1 As ...

Page 87: ...s a user Output Screen USB printer Fields 6 3 Counter Data Fields Comments Period Begin Date of last reset End Current date Die number On printed report only Number of items without 0 00 items Total value of items After issuing reports like Metering Batch Data or Received Batch Data you may wish to reset the batch counters so that your next set of reports restart from zero at the current date See ...

Page 88: ...t be in Received imprint type to view incoming mail batch counter Output Screen USB printer Fields Fields Comments Period Begin Date of the last reset End Current date Incoming Mail Number of items After issuing reports like Batch Data or Received Batch Data you may wish to reset the batch counters so that your next reports restart from zero at the current date See How to Reset Batch Counters p 56...

Page 89: ...the report When you specify the Begin date the End date field is filled with a proposed value Begin date 31 days You can specify another End date but maximum is Begin date 31 days Default period Begin 1st day of the current month End current day Output Screen USB printer USB memory key Fields 6 4 Postage Data Fields Comments Die number On printed report only For each day in the period Day number N...

Page 90: ...ify the Begin date and an the End date of the report Use the se lection of month and year Default period Begin Current month of the previous year End Current month Output Screen USB printer USB memory key Fields Fields Comments Die number On printed report only For the period for each month presented in data col lected Month name and year Total number of items processed Total postage value for the...

Page 91: ...reen USB printer Fields 6 5 Credit Data Fields Comments Current date and time Printed report only PSD status Printed report only Die number Printed report only Credit used ascending Total postage printed by the system Credit available descending Control total Total credit downloaded into the system Must be equal to ascending descending Non zero items Total number of normal items Zero Items Total n...

Page 92: ...is report you have to be logged in as a supervisor Output Screen USB printer USB memory key Fields Fields Comments Period Default period Begin Current date 6 months End Current date Die number On printed report only For each postage download performed Download date time Credit amount New descending Represents the new total amount avail able in the machine ...

Page 93: ...Account Report HowtoGenerate the Account Report To generate the Account Report 1 As supervisor see How to Log in as Supervisor p 110 2 Select an Output and then press OK 6 6 Account Data Data For each account Account number Account name Status When Advanced reporting is enabled budget and surcharge data is included in the report Please contact your Customer Ser vice to enable options Press and typ...

Page 94: ...isor The current account mode has to be Accounts or Accounts with access control You have to select an account in the list of accounts then the Begin date and the End date of the report Default period Begin 1st day of the current month End Current date Output Screen Fields Fields Comments Period Die number printed report only Account number Account name Number of items processed zero non zero item...

Page 95: ... mode has to be Accounts or Accounts with access control You have to specify the period for the report Begin and End dates Default period Begin 1st day of current month End current date Output USB printer USB memory key Fields Fields Comments Period Die number On printed report only For each account Account Number Account name Number of items processed zero non zero items Total postage value If in...

Page 96: ...B memory device See also Generating a Report p 83 6 7 System Data Fields Imprint default settings Default ERA Default Slogan Default Rate Date advance parameters Credit settings High value Low Credit Connections settings phone numbers System settings including for example MMI settings language default home screen sleep mode timeout backlight Weighing settings Geo code weight threshold rounding mod...

Page 97: ...puts Screen USB Printer optional USB Key See also Generating a Report p 83 If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the out put Fields Comments Code Reference code of the base error BAS XX YYY XX is a 2 digit number YYY is a 3 digit number Date Date when error occurred Cycles Number of imprints when this error ...

Page 98: ...tputs Screen USB Printer optional USB Key See also Generating a Report p 83 If you use screen to see this report Scroll the errors using the arrow keys and Press if you want to go back to the selection of the out put Fields Comments Code Reference code of the meter error PSD XX YYY XX is a 2 digit number YYY is a 3 digit number Date Date when error occured Cycles Number of imprints when this error...

Page 99: ...d in as Supervisor the mailing machine must be connected to the network with a modem or LAN Output The IP Configuration Report output is Label How to Generate a IP Configuration Report HowtoGenerate a IP Configuration Report To generate a IP Configuration Report 1 See Generating a Report p 83 ...

Page 100: ...e this report you must be logged in as a supervisor Output The Proxy Configuration report output is Label How to Generate a Proxy Configuration Report HowtoGenerate a Proxy Configuration Report To generate a Proxy Configuration Report 1 See Generating a Report p 83 ...

Page 101: ...Reports 98 6 ...

Page 102: ...ollow up online 7 1 Online Services Overview 101 7 2 Connecting to Online Services 102 How to Call Online Services Manually as a User 103 How to Call Online Services Manually as Supervisor 103 How to Test the Connection to Online Services 104 7 3 Uploading Statistics 105 How to Upload Report Data to the Online Services Server 105 7 4 System Online Services 106 7 Online Services ...

Page 103: ...Online Services 100 7 ...

Page 104: ... monitors your mailing machine ink supply and e mails an alert notification when it is time to re order Remote diagnostics and technical support experienced technical professionals analyze your mailing machine s error logs diagnose your mailing machine before an on site service visit and your system software can be updated remotely re ducing service delays Slogan ERA download order a new slogan ER...

Page 105: ...atic calls are scheduled to upload cor responding data For the Reports service the Mailing System automatically connects at the end of each month to upload accounting and postal category statistics For the Ink Management service the Mailing System automatically connects when it s time to re order ink supplies 7 2 Connecting to Online Services It is strongly recommended that you leave the Mailing S...

Page 106: ...or messages see Using the Mailbox p 140 How to Call Online Services Manually as Supervisor How to Call Online Services Manually as Supervisor To trigger a generic call 1 As supervisor see How to Log in as Supervisor p 110 The Mailing System connects to the server and downloads the available elements rates slogans etc 2 Check your mailbox for messages see Using the Mailbox p 140 Synchronize Call Th...

Page 107: ...ons can be held normally How to Test the Connection to Online Services How to Test the Connection to Online Services To ping the server 1 As a user 2 Or as supervisor see How to Log in as Supervisor p 110 To test the server 1 As a user 2 Or as supervisor see How to Log in as Supervisor p 110 The call process starts and displays its sequence of ope rations on the screen Test server is a bandwidth t...

Page 108: ...the end of each month How to Upload Report Data to the Online Services Server How to Upload Report Data to the Online Services Server To upload report data 1 As supervisor see How to Log in as Supervisor p 110 The call to the server is triggered 7 3 Uploading Statistics Your system uploads basic statistic data for basic postal expense management reporting Enhanced reporting is optional See Acti va...

Page 109: ...stal rates are installed on your Mailing System When the Postal Service announce changes in their rate and fee schedule the Online Services server downloads the new rates into your Mailing System Your Mailing System automatically switches to the approved rates on the effective date of rate change Account level It is possible to increase the number of accounts in your system 7 4 System Online Servi...

Page 110: ... Contrast 114 How to Change the Display Contrast by Default 114 8 6 System Time outs and Settings 115 How to Adjust the Time outs 115 How to Change System Time Outs 116 How to Activate Deactivate Smart Start 117 8 7 High Value Low Credit Warnings and PIN Codes 118 How to Set the High Value Warning Amount 118 How to Set the Low Credit Threshold 118 How to Set Cancel a Credit PIN Code 119 8 8 Weighi...

Page 111: ...e 129 How to Set the Default Printing Offset 130 8 10 Job Memories 131 How to Create a Job Memory 132 How to Edit Modify a Job Memory 132 How to Delete an Job Memory 133 8 11 Connection Settings 134 How to Set the Postal Online Services Connection 134 How to Set the Analog Modem Parameters 135 How to Set LAN High speed Internet Parameters 135 8 12 Time and Date Management 136 How to Check Adjust t...

Page 112: ...gs and perform other functions such as managing accounts and access rights generating certain reports etc The supervisor settings allow you to Change the default user settings Modify system time outs and activate the Smart Start function Set credit warnings high amount low credit and activate a credit PIN code Define a default weighing method for mailing and calibrate the weighing devices Design a...

Page 113: ... you are already logged in as a user 1 As a user The Login screen is displayed 2 Type the supervisor PIN code and press OK The supervisor Main menu is displayed 8 2 Logging in out as the Supervisor When you are logged in as supervisor only the supervisor menu is available Printing postage is not possible while logged in as supervisor Press and type 13 or select the path Supervisor You can log in a...

Page 114: ...below to exit the supervisor mode You must exit the supervisor Mode before you can begin to print postage How to Exit the Supervisor Mode How to Exit the Supervisor Mode To exit the supervisor mode 1 As supervisor The system will go into Sleep mode and supervisor is logged out Press ...

Page 115: ... user sessions by completing the steps listed below How to Change the Display Language by Default How to Change the Display Language by Default To change the user language by default 1 As supervisor see How to Log in as Supervisor p 110 2 Select the default language 3 Press OK to validate 8 3 Changing the Display Language Press and type 11 1 or select the path Preferences Language This is a user s...

Page 116: ...lt System Beeps You can set the default beep state for user sessions How to Change the Beeps by Default How to Change the Beeps by Default To change the sounds by default 1 As supervisor see How to Log in as Supervisor p 110 2 Check Beep on key and or Beep on error to enable the sounds 3 Press OK to validate 8 4 Enabling Disabling Sounds Press and type 11 2 or select the path Preferences Sounds Th...

Page 117: ...play contrast How to Change the Display Contrast by Default How to Change the Display Contrast by Default To set the default contrast 1 As supervisor see How to Log in as Supervisor p 110 2 Use the 1 or 2 button to increase or decrease the contrast The screen updates to the new setting 3 Press OK to validate 8 5 Display Settings Press and type 11 3 or select the path Preferences Contrast This is a...

Page 118: ...2 Specify the length of each time out using the keypad and press OK to display the next screen until the Summary screen is displayed 8 6 System Time outs and Settings Start The period of time the system waits for an envelope after pressing Once this time out is reached the system stops Stop The period of time the system waits for the next envelope after printing Once this time out is reached the s...

Page 119: ... p 110 The Timeout setting screen is displayed 2 Specify the length of each time out using the keypad and press OK to display the next screen until the Summary screen is displayed 3 Press OK to validate This is a user setting that only lasts as long as you are logged in Press and type 3 5 or select the path Default user settings System settings Time out set tings Use the C key to clear old setting...

Page 120: ...starts the system motors without you having to press the key How to Activate Deactivate Smart Start How to Activate Deactivate Smart Start To activate deactivate the Smart Start function 1 As supervisor see How to Log in as Supervisor p 110 2 Activate or deactivate Smart Start Press and type 3 2 4 or select the path Default user settings Base settings Smart start ...

Page 121: ...ng amount 1 As supervisor see How to Log in as Supervisor p 110 2 Enter the high value warning amount or press C and enter 0 to disable the warning function 3 Press OK to validate How to Set the Low Credit Threshold How to Set the Low Credit Threshold To set a low credit threshold 1 As supervisor see How to Log in as Supervisor p 110 2 Enter the low credit warning amount or press C and enter 0 to ...

Page 122: ...oney Operations p 57 How to Set Cancel a Credit PIN Code How to Set Cancel a Credit PIN Code To set a credit PIN code 1 As supervisor see How to Log in as Supervisor p 110 2 Enable or disable the PIN code 3 Enter the credit PIN code if enabled 4 Press OK to validate Press and type 3 4 2 or select the path Default user settings Credit settings Credit PIN code ...

Page 123: ...f the Mailing System Default Weighing Type This setting defines both the weighing device and the weighing type that are selected by default when a user starts the mailing process see Choosing a Weighing Type p 48 How to Change the Default Weighing Type How to Change the Default Weighing Type To change the default weighing type 1 As supervisor see How to Log in as Supervisor p 110 2 Press OK to val...

Page 124: ...Weight Detection on the WP How to Activate the Automatic Weight Detection on the WP To activate the automatic weight detection on the WP 1 Log in as the Supervisor see How to Log in as Supervisor p 110 then 2 Select Auto Weight Detection to activate the function 3 Press OK to validate How to De activate the Automatic Weight Detection on the WP How to De activate the Au tomatic Weight Detection on ...

Page 125: ...ghing Platform as a user 1 As a user 2 Remove all items from the Weighing Platform 3 Press OK to set to zero the Weighing Platform How to Tare the Weighing Platform How to Tare the Weighing Platform To tare the Weighing Platform as a user 1 As a user 2 Place the item you want to use on the Weighing Platform 3 Press OK to set weight to zero To zero the Weighing Platform quickly press and maintain t...

Page 126: ... Platform 3 Press OK to rezero the Weighing Platform How to Tare the Weighing Platform How to Tare the Weighing Platform To tare the Weighing Platform 1 As supervisor see How to Log in as Supervisor p 110 2 Press OK to tare the Weighing Platform Press and type 6 1 2 or select the path System settings Weighing functions Zero Weigh Plarform Press and type 6 1 1 or select the path System settings Wei...

Page 127: ...follow the steps below How to Change the GEO Code How to Change the GEO Code To change the GEO code 1 As supervisor see How to Log in as Supervisor p 110 2 See the map and table on the next pages to get the 5 digit GEO code from your location altitude and latitude and enter the 5 digit using the keypad 3 Press OK to validate Changing the GEO code modifies the weight values the Mailing System calcu...

Page 128: ...Configuring your Mailing System 125 8 Geodesic map ...

Page 129: ...Configuring your Mailing System 126 8 Geodesic codes ...

Page 130: ...ault Settings You can set default parameters for the imprint elements that follow Rate ERA Slogan On list screens a mark indicates the default parameter Changing the Default Rate Use the procedure below to change the rate the machine activates at start up How to Change the Default Rate How to Change the Default Rate To change the default rate 1 As supervisor see How to Log in as Supervisor p 110 2...

Page 131: ...Changing the Default Slogan See also Managing Slogans p 144 How to Change the Default Slogan How to Change the Default Slogan To change the default Slogan 1 As supervisor see How to Log in as Supervisor p 110 2 Select the default slogan from the list or None for no slogan 3 Press OK to validate Press and type 3 3 1 or select the path Default User Settings Default Imprint Parameters ERA Press and t...

Page 132: ...e advance screen is displayed 2 Select ON and press OK to enable the Auto Date Advance function 3 On the first screen type 2 enter the Automatic Date Advance time 00 00 hours is not allowed and press OK 4 On the next screen type 3 following by the day number on the keypad to select deselect each day and then press OK 5 Press to exit After 5pm the mailing system automatically advances the post age ...

Page 133: ...rease the distance by about 5 mm or 10 mm How to Set the Default Printing Offset How to Set the Default Printing Offset To change the default printing offset 1 As supervisor see How to Log in as Supervisor p 110 2 Set the Default from a position list 3 Press OK to validate Press and type 3 2 2 or select the path Default user settings System settings Print ...

Page 134: ...b Memories p 55 As supervisor you can create edit modify or delete a Job Memory Each Job Memory is identified by a name and a number The system displays on the home screen the name of the current Job Memory Normal Imprint Job Memory The table below gives the content of a Normal stamp job memory 8 10 Job Memories Imprint settings ERA slogan Slogan Date mode Rate Account setting Account number if an...

Page 135: ...il the system displays the name of the new job memory in the list 7 You can modify any preference by using the Edit Del function see How to Edit Modify a Job Memory p 132 How to Edit Modify a Job Memory How to Edit Modify a Job Memory To edit or modify an job memory 1 As supervisor see How to Log in as Supervisor p 110 2 Select a job memory from the list displayed on the screen 3 Press OK to valid...

Page 136: ...e an job memory 1 As supervisor see How to Log in as Supervisor p 110 2 Select a job memory from the list of saved job memories 3 Press OK to validate 4 Select the menu path Delete or type 2 5 Press OK to confirm to delete the job memory Press and type 4 or select the path Predefined imprint management ...

Page 137: ...o Set the Postal Online Services Connection To set the postal Online Services connection 1 As supervisor see How to Log in as Supervisor p 110 The Server Access screen is displayed 2 To use the analog telephone line modem select Modem and press Ok or type 1 To use the LAN select LAN and press Ok or type 2 3 For further modem settings see How to Set the Analog Modem Parameters p 135 For LAN setting...

Page 138: ...il you return to the Communications settings screen LAN Settings How to Set LAN High speed Internet Parameters How to Set LAN High speed Internet Parameters To set the parameters of the LAN 1 As supervisor see How to Log in as Supervisor p 110 The LAN configuration menu is displayed 2 Select Auto to automatically configure the LAN recom mended Otherwise select Manual to set parameters manually Mak...

Page 139: ...rent time and date and display them See also Automatic Date Advance p 129 How to Check Adjust the Machine Time and Date How to Check Adjust the Machine Time and Date To check adjust the current time and date 1 As supervisor see How to Log in as Supervisor p 110 2 Select Audit call to adjust the time The system adjusts its time if necessary and displays time and date values 8 12 Time and Date Manag...

Page 140: ...ages 141 How to Delete Messages 141 9 3 Managing Options 142 How to Display the Options 142 How to Load New Options 143 9 4 Managing Slogans 144 How to Display the List of Slogans 144 How to Modify or Delete a Slogan 145 How to Download New Slogans 145 9 5 Managing ERAs 146 How to Display the List of ERAs 146 How to Modify or Delete an ERA 147 9 6 Managing Postal Rates 148 How to Check your Rate U...

Page 141: ...Options and Updates 138 9 ...

Page 142: ... custom Slogans or ERAs The operations above are available through the supervisor menu Options and Updates How to Access the Options and Updates Menu How to Access the Options and Updates Menu 1 As supervisor see How to Log in as Supervisor p 110 The Options and Updates menu is displayed 9 1 Options and Updates Process To update your Mailing System s operating system see Online Services p 99 Press...

Page 143: ... Messages How to Read Messages 1 As a user The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete message to erase the message after you have read it How to Read Messages How to Read Messages 1 As supervisor see How to Log in as Supervisor p 110 The Mailbox screen is displayed 2 Select the message to read and press OK 3 Select Delete message to erase the message ...

Page 144: ... OK 3 Select Delete message to erase the message How to Delete Messages How to Delete Messages 1 As supervisor see How to Log in as Supervisor p 110 The Mailbox screen is displayed 2 Select the message to be deleted and press OK 3 Select Delete message to erase the message Press and type 8 or select the path Mailbox Press and type 1 or select the path Mailbox ...

Page 145: ...w to Display the Options How to Display the Options To display the option list 1 As supervisor see How to Log in as Supervisor p 110 either The Options list screen is displayed 2 To display the details of an option select the option and press OK 9 3 Managing Options For more information about the options you can add to your Mail ing System please contact customer service Press and type 8 1 or sele...

Page 146: ...vate an option that is ready for downloading on the Online Services server 1 Check that your Mailing System is connected to a telephone line or network see Connections p 19 and that the connection is properly configured see Connection Settings p 134 2 Select Check for updates It will trigger a call to the Online Services server 3 After the call you can display installed options See How to Display ...

Page 147: ...d default slogan See also How to Change the Default Slogan p 128 How to Display the List of Slogans How to Display the List of Slogans To display the list of slogans 1 As supervisor see How to Log in as Supervisor p 110 The list of slogans is displayed in the Slogan management screen 9 4 Managing Slogans Slogans include BM Business Mail licence plates To select a BM select the corresponding slogan...

Page 148: ...name of the slogan 1 Select Edit 2 Change the slogan name using the keypad and press OK The system updates the slogan list To delete the slogan 1 Select Delete The system asks for a confirmation 2 Press OK to confirm deletion The system updates the slogan list Downloading New Slogans The procedure below allows you to download new slogans How to Download New Slogans How to Download New Slogans To d...

Page 149: ...king machine In the list a mark indicates the ERA that is printed by default if any If None is ticked no ERA is printed by default Users can change the current ERA during their work session How to Display the List of ERAs How to Display the List of ERAs To display the list of ERAs 1 As supervisor see How to Log in as Supervisor p 110 The list of ERAs is displayed 9 5 Managing ERAs To add load ERAs...

Page 150: ... an ERA To modify or delete an ERA 1 Display the list of ERAs see How to Display the List of ERAs p 146 2 Select an ERA and select Edit Del The Edit ERA menu is displayed To change the name of the ERA 1 Type 1 or select Edit 2 Change the ERA name using the keypad and press OK The system updates the ERA list To delete the ERA 1 Type 2 or select Delete 2 Confirm deletion The system updates the ERA l...

Page 151: ...he active rate table How to Check your Rate Updates How to Check your Rate Updates To display the list of rate tables 1 As supervisor see How to Log in as Supervisor p 110 The list of rate tables is displayed in the Rate management screen The tables are identified by the effective date of the rate 9 6 Managing Postal Rates New rate tables are automatically downloaded into your Mailing System by co...

Page 152: ...te tables How to Download New Postal Rates How to Download New Postal Rates To download new rates 1 Display the list of rate tables see How to Check your Rate Updates p 148 above 2 Select Check for updates and press OK The Mailing System connects to the Online Services server and downloads available rates ...

Page 153: ...er see How to Call Online Services Manually as Supervisor p 103 After the call your mailbox will contain a message indicating that a software download is available To open your mailbox see p 140 Follow the procedure below to update your Mailing System How to Update the System Software How to Update the System Software To update the system software 1 As Supervisor see How to Log in as Supervisor p ...

Page 154: ...onnect and reconnect the Mailing System power cord see Connection Diagram p 20 After restarting the Mailing System calls the server to confirm installation The Mailing System is ready for use with the new software No information is lost during the updating process your data and settings remain unchanged ...

Page 155: ...Options and Updates 152 9 ...

Page 156: ... Display Ink Level and Cartridge Data 156 How to Align the Print Heads 157 How to Clean the Print Heads Automatically 158 How to Clean the Print Heads Automatically 158 How to Clean the Print Heads Manually 158 How to Change the Ink Cartridge 159 10 2 Cleaning the Mail Path 161 How to Clean the Mail Path Sensors 161 10 3 Maintenance Processes 162 How to Run the Registration Update 162 10 Maintaini...

Page 157: ...Maintaining your Mailing System 154 10 ...

Page 158: ...st You can also clean the heads manually if the au tomatic cleaning is not sufficient The ink cartridge also contains two print heads that have to be aligned Ink Cartridge Maintenance This section explains how to Check the ink level in the cartridge to make sure you will not be run out of ink Align the print heads Do an automatic cleaning of the print heads Clean the print heads manually Change th...

Page 159: ...dge data 1 As a user The Ink information screen is displayed How to Display Ink Level and Cartridge Data How to Display Ink Level and Cartridge Data To display the Ink Level and the Cartridge Data 1 As supervisor see How to Log in as Supervisor p 110 The Ink information screen is displayed Also check the Best before date on the cartridge box After this date the cartridge warranty is void Press and...

Page 160: ...nd put a piece of paper in the mail transport The system prints a test pattern 3 The Set headset alignment screen is displayed Check the printed pattern and use the up down keys to select the letter that corresponds to the straightest and complete vertical line 4 Press OK to validate 5 Repeat the previous step until lines F are aligned 6 Press to exit Your Mailing System requires the heads to be a...

Page 161: ... Clean the Print Heads Automatically To clean the print heads automatically 1 As supervisor see How to Log in as Supervisor p 110 The cleaning starts automatically Manual Cleaning If automatic cleaning is not sufficient you can clean the printing heads manually How to Clean the Print Heads Manually How to Clean the Print Heads Manually To clean the print heads manually 1 Open the base cover 2 Remo...

Page 162: ...rtridge 1 Open the cover the ink cartridge moves to the replacement position 2 Press down on the back of the ink cartridge to disengage it 3 Lift out the old ink cartridge The Power cord must be plugged in to move the cartridge into the replacement position Keep fingers away from the ink cartridge while it is moving to the replacement position ...

Page 163: ...m 160 10 4 Remove the protective strips from the new ink cartridge 5 Insert the new ink cartridge and then push it forward until you hear the click 6 Close the cover The alignment process of the printing heads starts automa tically ...

Page 164: ...nsors The sensors are light sensitive devices successively covered by the envelopes during their travel along the mail path How to Clean the Mail Path Sensors How to Clean the Mail Path Sensors To clean the mail path sensors 1 Use a damp cloth or 70 alcohol on a cotton applicator 2 Allow the parts to dry and close all covers and assemblies 10 2 Cleaning the Mail Path ...

Page 165: ...B key you will be sent Updating Registration Check that your Mailing System is connected to the network before starting How to Run the Registration Update How to Run the Registration Update To run the registration update 1 As supervisor see How to Log in as Supervisor p 110 A confirmation message is displayed 2 Press OK 3 Select Update registration or type 6 4 Connect your USB memory key and press...

Page 166: ...ng 165 How to Clear Mail Jammed in the Base 165 11 2 Weighing Problems 166 11 3 Diagnostics and System Data 167 How to Access Diagnostic Data 168 How to Display Software Data 169 How to Display Hardware Data 169 How to Display the Event Lists 170 How to Display the Machine Counters 170 11 Troubleshooting ...

Page 167: ...Troubleshooting 164 11 ...

Page 168: ...dle located underneath the base to lower the transport belts and wheels Hold the handle 2 Using your other hand remove the jammed envelopes 3 Release the jam release handle to put the transport belt and wheels back in position 11 1 Paper Jamming Possible causes Actions Mailpiece is too thick Mail size is incorrect 1 Clear the Base as indicated below 2 Correct the cause indicated in the left column...

Page 169: ...he Automatic Weight Detection is acti vated see How to Activate the Automatic Weight Detection on the WP p 121 Possible causes Actions There are vibrations or air drafts in the weighing area Use a solid and steady table Away from any door Away from any fan Something is touching or laying on the Weighing Platform Clear the weighing zone and re zero the Weighing Platform see Weighing Settings p 120 ...

Page 170: ...gain access to all the diagnostic data listed below 11 3 Diagnostics and System Data No Diagnostic Comments 1 Ping Server Sends a message to a server if connected to check the line 2 Sensors Status Reports the status 0 or 1 of the sensors below Top doc Start print Cover Carriage 3 Display The screen displays successively a black bar without text then a text 4 Keypad Displays Key ok if the test is ...

Page 171: ...ess to a diagnostic data 1 As supervisor see How to Log in as Supervisor p 110 2 The system requires you press OK to start the diagnostic tests then displays the list of the tests 3 Select a test from the list displayed on the screen Press and type 7 3 or select the path Maintenance Diagnostics ...

Page 172: ...isplay Software Data How to Display Software Data To display Software Data 1 As supervisor see How to Log in as Supervisor p 110 2 The system software data appears on the screen How to Display Hardware Data How to Display Hardware Data To display hardware data 1 As supervisor see How to Log in as Supervisor p 110 2 The system hardware data appears on the screen Press and type 7 1 1 or select the p...

Page 173: ...r each error The Code of the event The Date where appends the event The Cycles count when the event occurred The Description The Category 5 Note the Code and refer to your customer service How to Display the Machine Counters How to Display the Machine Counters To display the data of the machine counters 1 As supervisor see How to Log in as Supervisor p 110 2 The system displays the data of the mac...

Page 174: ...ns contains the main specifications of your Mailing System 12 1 Mail Specifications 173 12 2 Recommended Operating Conditions 174 12 3 General Specifications 175 12 4 Operating Specifications 176 12 Specifications ...

Page 175: ...Specifications 172 12 ...

Page 176: ... Specifications Envelope Dimensions Your Mailing System can handle the envelope flap sizes as illustrated below note the illustration is not on scale Envelope Weight Envelope Thickness 12 1 Mail Specifications Min 2 83 g Max 750 g Min 0 2 mm Max 10 mm ...

Page 177: ...em should only be operated in the following conditions Weighing accuracy 12 2 Recommended Operating Conditions Temperature range Ambient temperature 10 C 40 C Relative humidity 80 max without condensation To obtain the best weighing results use a solid and steady table Away from any doors Away from any fan ...

Page 178: ...ength x Height Base 250 x 375 x 260 Feed Table 104 x 218 x 99 Weight Base 10 6 kg Feed table 0 4 kg Power Frequency 50 Hz Max current rating full configuration 0 2 A Power supply 230 V 10 2 poles with EARTHED circuit up to standards NFC15 100 12 3 General Specifications ...

Page 179: ... dimensions and weights Max length 330 mm Max width 254 mm Flap max height 76 mm Min thickness 0 2 mm Max thickness manual feeder 10 mm Accounts The number of accounts is set to 10 by default and can be raised optionally to 100 12 4 Operating Specifications ...

Page 180: ...36 Daylight Savings Time 136 Differential Weighing 37 Disconnecting 9 E ERA 16 52 Energy Star 21 Enter Postage Amount Manually 39 Envelope Dimensions 173 F Feed Table 13 I Ink Cartridge 14 155 159 Ink Level 156 Ink Management 106 J Jam release handle 13 Job Memories 55 131 Job memory 16 131 L LAN 8 135 M Maintenance Processes 162 Manual Weight Entry 38 Multi Account 92 N No Account 69 No Account w...

Page 181: ...2 Running Mail 36 41 43 45 S Selecting a Rate 47 Session 29 Slogan 16 144 Sorting Mail 28 Sounds 113 Specifications 175 Standard Weighing 36 Synchronize Call 103 T Telephone 8 Type of imprint 25 31 W Weighing Mode 16 Weighing Platform Automatic Selec tion 121 Weighing platform 13 Work Session 29 Z Zero 122 ...

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Page 184: ...A0021288 D 17 03 2020 ...

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